Complaints

• Initial Complaint

  07/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  McAfee Total Protection had charged my bank account ach twice: $127.49 April 8, 2024, $159.36 March 23, 2024 and my credit card on 6/25/2024 for $69.05. When I called for a refund ********************* Technician case ID ****** transferred me to a level 2 technician and began to tell me after I gave him access to ************************ that I had a network problem - this is not the reason I called/I called for a refund. He was holding my device ****** and stated that I had a level 3 problem. I hung up and called back and spoke with ******************************* because of a threat from the prior technician that my LegalShield attorney can have the same problem network problem. ******************************* employee ID ******* sold me ******/Qikfox for $279.00 non-renewal plan contact #************. I just wanted them off my device and a refund. They are still on my device. They had me to give them my banking information stating that my payment site was not working. Bank one fraud department was alerted. I approved it anyway out of fear.

  Business response

  07/25/2024

  Dear *****************************,
  
  Thank you for reaching out to us and providing detailed feedback regarding your recent experience. We take your concerns very seriously and are committed to addressing them promptly.
  Firstly, we want to assure you that Qikbay operates with the highest standards of integrity and transparency. We do not engage in any practices that involve unauthorized access to customer devices, holding devices ******, or any form of fraudulent activities. We also do not keep any customer banking information or perform any actions without explicit customer consent.
  Regarding the transactions mentioned in your complaint, we have reviewed our records and can confirm that the charges related to Qikbay are as follows $279.00.
  The other charges you mentioned (ACH transactions and credit card charges) are associated with McAfee, and we are not responsible for those charges. We recommend contacting McAfees customer support directly to resolve any issues or disputes related to their charges.
  We apologize for any confusion or distress caused during your interactions with our technicians. We want to clarify that our technicians do not perform network diagnoses or any other services that were not requested by the customer. Our goal is to provide valid subscriptions with all necessary documentation and support.
  To address your request for a refund, we are willing to process a full refund of the $279. Please confirm your acceptance of this resolution, and we will initiate the refund process immediately. You may email us at ****************** to initiate the process.
  We sincerely apologize for any inconvenience and frustration you have experienced. If you believe your device still has issues, we recommend seeking assistance from a trusted computer technician to ensure its security and functionality.
  Thank you for your understanding and cooperation. If you have any further questions or require additional assistance, please do not hesitate to contact us. We are here to help and ensure your satisfaction.
  Best regards,
  Qikbay Support.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  In June of 2023 My coverage with ****** expired that I got through my new computer purchase. I thought I was contacting a real person with ****** in June of t2023. In june of 2024 I found out the coverage was not with McAfee. I paid ****** with a *********************** $378 in June 2023. They set up qikfox as a free web browser for one year. I called in May of 2024 and told them I did not want the web browser at all. I did not use it at any time during that year. Then ****** tried to put a $169 charge through my bank. My bank declined the charge as I told them I did not agree with the charge. I called qikbay at ************ and told them that I found out I never had coverage them under Mcafee, I saw on line that Qikbay with Jinigram llc were a scam.

• Initial Complaint

  08/08/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On August 4, 2023, I called McAfee because I had a charge of $169 debuted from my checking account. I renewed my McAfee in July. When I called customer service and when the man answered he didn't say it was McAfee customer service. I asked him if I was calling ******. He told me I was calling the customer service number. I told him my situation about being charged $169. He asked for my email address so he could look up my McAfee account. He did see I was charged for the $169. He told me he had to get into my computer and uninstall the old version of ****** and install the new version. He did refund my money. He said I had a lot of trackers and threats that he had to clean up for my laptop.He proceeded to tell me the new version would be $379! I told him I can't afford that amount of money. He said he was going to talk to his manager. When he got back on the phone, he said I qualify for a special offer of $180. I agreed to pay that amount. He told me on my bank statement that the transaction was going to be from ********. I don't know why I didn't question why it wouldn't be McAfee.After he downloaded the new McAfee and put new icons on my desktop, he said another technician would call me to verify everything was okay.The next day I clicked on one of the icons and it said it was a suspicious website. I immediately uninstalled ****** and called what I thought was McAfee to cancel my subscription. The lady I spoke to was very unpleasant and gave me hard time. She told me even though I uninstalled McAfee I still have the subscription. I told her I want a refund. She went on saying that she can only refund me $50 because no one can else can use the service.I googled Qikbay and read the complaints of BBB and they all sound similar. That's another issue, for some reason when the man was in my computer he deleted my ****** Chrome and now it's Yahoo.

  Business response

  08/08/2023

  Dear *****,
  
  We are reputed ********** based e-commerce business. We do not call ourselves any other OEM, I'm sure when you have made the payment it must be online where in all company details are mentioned. We have provided services as per the issue you were facing along with software licenses. We also have your agreement over the email where in you accepted the closure of case. Still if any of the reason your system is not working, we could have assisted you however since you would like to cancel, we do have refund policy in placed. Will provide you refund. 
  
  Please contact us or email us at ******************* will procced with refund process.
  
  
  Regards
  Qikbay Support 

  Customer response

  08/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  07/26/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Received security issue from McAfee and call 866 number and thought that I was speaking to ****** tech, explain what happen, and gave permission to use remote on laptop. Person stated that present McAfee Live Safe plan need to be updated. Talked me to buy 3 yrs McAfee Total Protection plan $180 with secure browser 1 yr for $99 then he offer to reduce to $69. Since he had my laptop on remote, ask me to fill in my credit card informations online. Then he transfer me to tech for McAfee installment. Tech suggest that I can add another device (cellphone) to new plan with no extra charge. After installments I ask what are ****** and ****** he explain that they are included in plan. Called bank about $265.05 charge from ************. Thought charge should be McAfee. SCAM. Called ************ and Qikbay person answered. I called ************ not Qikbay phone number and request full refund, dissatisfied poor customer services, unhappy, and misrepresentation. Person kept convincing you not to cancel and offer extra 1 yr plan after 3 yrs plan expired. Is this a SCAM? Called McAfee Tech Support who stated not affiliate with ************, Qikbay, ******. Had McAfee tech uninstall 3 yrs plan and install back my McAfee LiveSafe which has not expired and using my McAfee LiveSafe plan. Had McAfee Total Protection plan on cellphone remove, Qikbay, ****** uninstall on laptop. Regret granting remote access to laptop and revealing personal informations to ************, Qikbay which I thought was McAfee. Again called ************ for full refund amount $265.05 due to very dissatisfied customer services, unhappy, and cancel subscription. Qikbay person answered. Refuse to refund. Call bank to cancel credit card charge $265.05. Do Not want anything to do with ******** LL, ******, ******. Stop annoying me.

  Business response

  07/26/2023

  Dear **************,
  
  We are reputed e-commerce store, ********** based. You must have searched support for computer or any other devices. Just like any other company you have got our number and we have given product, installed licenses which you specified it was installed however if you are not happy with our services, we do have refund policy in placed, we will refund the entire amount.
  
  Please contact us ******************* We will initiate the refund process. 
  
  We are sorry for all the in connivence caused.
  
  
  Regards
  Qikbay Support. 

  Customer response

  07/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************

  Customer response

  07/31/2023

  that "I did in fact contact 2 times ************.  Oikbay person answered, asked for refund, and was refused.  
  However, there is no "refund" process to be initiated because I called bank to cancel $265.05 charge on May 27, 2023. 
  
  Do Not want anything to do with ************, Qikbay, ******.
  

  
  

• Initial Complaint

  06/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My Mcafee was due to be renewed and these scammers tricked me into getting it . Mcafee Account Manager ******************* ************** Team Qikbay Tech Toll Free Number ************** They tricked me into getting it I'm retired and can't afford this .

  Business response

  07/05/2023

  Dear *****,
  
  We are reputed silicone bay company deals in e-commerce business. We don't scam people. Please refrained such statements. As you have mentioned you called us for the services, and we have provided the services and software license just the like any other e-commerce company. 
  We have all documentation and refund policy in placed. Also, as per process when you have contacted us, we have offered you're the refund. Kindly contact your bank and check for the status or you may contact us.
  
  It was really sad, when we have provided the services and digital software as per promise however you are not happy, and we have let you go. 
  
  You may contact us at ******************
  
  
  Regards
  Qikbay Support

  Customer response

  07/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************; I never called them it was all done on computer. They did give me 199. back . My phone popped up as spam also. I just think they shouldn't be allowed to do what they did. They need to be stopped doing what they did Thanks

• Initial Complaint

  06/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ******************* 973 is his personal number he is supposed to work for ****** Malware but he is a scam he works for ****** suppose to be a Mcafee Tech ***********), After working with this deplorable person, I decided to not use ****** and informed him not to use any of my information. But he send my checking account information to ************ and they cashed my check (462) for $379.00. I donot have any service with ****** and or ************. This is Fraud and it will be reported.

  Business response

  06/20/2023

  Dear *******,
  
  First of all let us clear the confusion and establish some facts: 
  
  1. We are an independent third party Distributor and Reseller of numerous software and hardware product lines. 
  2. We do not make outbound calls whatsoever. 
  3. Whenever a customer calls our ***** number, they hear a clear IVR that recites the branding information. 
  4. Whenever a sale is conducted, at numerous points, branding information is rehashed and digital signatures taken for every purchase. 
  
  Based on your complaint, we have investigated the matter internally and with the resellers as well. Here are our findings:
  
  1. You have signed a digital contract that clearly outlines the above mentioned assertions. 
  2. You made a payment using a link that was sent to you (which includes acknowledgement taken by the bank itself). 
  3. Most software products, once sold are not refunded, but we have a very consumer friendly policy and allow refunds, especially to elder citizens. 
  4. In your case, you never called back for a refund, if you had, it would have been processed promptly, given our policy. 
  5. You purchased multiple product licenses with a 3 year validity. According to our records, the licenses are being used as of today. 
  6. You purchased the products and then somehow panicked assuming a scam. Scam companies don't process refunds. 
  7. It seems that you are not the customer, it may be someone else in your family, hence an abject lack of understanding of the context. 
  
  The Resolution: 
  
  As per our policy, we will process the refund. It is unfortunate that without requesting a refund, you have resorted to such tactics. We don't blame you though, it does happen a times with elderly people that they forget the sale, brand, and the company and assume that the transaction on their account is of unknown origin. Regardless, as mentioned, we will process the refund and as a goodwill gesture we will let you use the software. We hope to win your business back in future. 
  
  As per the discussion, we will process the refund within this week.
  
  Regards
  Qikbay Support Team

  Customer response

  06/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased McAfee product through this company for $180. It wasn't able to be installed on my laptop for some reason, and 7 days later I decided to return it. They will say anything to get you to keep it, but finally they said that they can refund me only $80 because they already used the product license on me, and can't resell it to anyone else (like that's supposed to be my problem?). They wouldn't budge on that, so we settled on the $80 and they said I could keep my 2yr subscription. The next day I get an email from ****** saying that my protection will be over in 5 days, so they lied to me and broke our agreement. I called the number and talked to a woman named ****** before, but seem to be having trouble reaching them now.

  Business response

  01/13/2023

  Hi,
  
  We feel sorry as you are not happy with the services, even though. we have provided the software and manage services. As a process we have done $80 refund however as you are not, we will do rest of the $100 refund too.
  
  We would request you contact us so initiate the refund process.
  
  
  Regards
   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩