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Federal Document Preparation Services LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
12/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This business is a scam that is trying to take my money and use my information to fraudulently impersonate me. *******************************************************************************************************************************************************************************************************************************************Initial Complaint
12/22/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
In early December 2023, I agreed to a consolidation package for my student loan of four equal payments to start payments, followed by a monthly low amount for 17 years!Found out that this company is fraudulent and no payments are being paid to ****** to pay off my student loan.Initial Complaint
11/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was scammed out of $870 by DocPrepPay.com ********** PPD ID: ********** They pretended to be part of the ********** of ********* and told me I can consolidate my loans and have them forgiven, which would entail me paying $289.99 per month for 6 months. I asked numerous times if this was all I needed to do to have my loans forgiven. They said yes every single time, even when I called them to confirm the fake "packet" they sent me in the mail. Today, I called my loan servicer, Nelnet, and they didn't even have an online account registered for me, let alone a payment plan. They said they didn't see any payments on my account in the last 3 months, even though I've paid that $289.99 every month for the last 3 months. It turns out, I was actually paying for a subscription to a service pretending to help me get my loans forgiven. They were taking all of the money, all the while reassuring me that everything was taken care of and I wouldn't have to make any further loan payments after my last payment of $289.99.Initial Complaint
10/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
THIS COMPANY IS A SCAM!!! Do not fall for it like I did!! I did not find out that FDPS was a scam until I came on BBB and I also was reading on the student aid gov website that any real loan assistance programs dont charge you for help. I continued doing my research on the student loan website and unfortunately yes this is a third party scam. Unfortunately, for me I fell for this trick and now they have all my information and I am just trying to change it and stop all charges. They told me that they would consolidate my loans up to $1600 and with the remaining of only needing to pay $2500. However, I had to pay $289.74 for 4 months before actually beginning my school payments. I was told I would begin to pay $175 starting October. On top of that they charge a service fee of $39.99 monthly. They took out all four payments and my first charge was on June 30,2022 and my last charge was on October 31,2022. I just want my money refunded back to me $1,156.Initial Complaint
10/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This dispute is in reference to:FEDERAL DOCUMENTATION PREPARATION SERVICES, LLC AKA "DocPrepPay.com"4695 ********************************************************************************* I was mailed several notices with a supposed deadline to my physical address from F.D.P.S saying that they can work with me on a repayment plan on behalf of NELNET/Department of Education. The letter contained my benefit ID number from FAFSA, information about being eligible for total loan forgiveness,and information directing me to studentaid.gov. It looked very convincing. They seemed legit at first,even going as far as to pull up my student loan information as well as having my personal information on hand. They asked for all of my information involving pretty much everything about my life in terms of my DOB/SSN/address/previous addresses, and banking information, etc. They had my information on how much I have in student loan debt and agreed to submit the application for approval. The agreement was to charge me a monthly "document preparation fee schedule" in the amount of $289.99 in 6 installment , and then $39 every month thereafter for several years later, until the debt was over. I was told the payments would be made to reflect my balance with NELNET/Department of Education. I called NELNET/US **** of **** to ask them if they had received any notices from F.D.P.S because I was working with them to consolidate my loans and if any payment was made to them at all and their answer was no.I have the documentation to reflect that F.D.P.S is a fake business that is NOT affiliated with NELNET/Department of Education AT ALL. On my bank statement, I noticed "DocPrepPay.com" was withdrawing the money from my account which is when I first became suspicious. Since June 6, 2022, they have withdrawn a total of $1159.96. Not a dime has been sent to my *** **** of Ed ******** FEDERAL DOCUMENTATION PREPARATION SERVICES, LLC AKA "DocPrepPay.com" is fraudulent, and now I am disputing this case with my bank.Initial Complaint
08/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, Starting from April 29th 2022 to July 29th 2022 I was billed $289.74 each month for false consolidation payments. This company told me that in order to consolidate my student loans I would need to make these four months of payments to qualify. I gave them my social security number and bank account info and I am worried that I am in danger of my personal info getting used. They assured me that i was qualified for loan forgiveness of about $17,000 off my $20,000 loan. Once I paid those four monthly payments my monthly billed would drop to $7 a month. I contacted my student loan service today and they told me that it was a scam, they also said there was no way my monthly bill would be $7. My consolidated student loan did not change whatsoever and I am out over $1,000 because of fraud.Initial Complaint
08/11/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This company did not present themselves as a third party for profit until the end of the application process when they had all my information about my student loans. I assumed they were the new holder of my student loan and was trying to get income based repayment plan. Then after the application process they told me they would charge me 4 times.Charged $274.75 6/29/2022 Confirmed cancellation 7/6/22 after being charged a fee and two phone calls More than anything I want others to know this is not a creditable business looking out for students. They are just looking to make over $1,000 to take over your loan for no reason.Initial Complaint
08/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This organization promotes itself as being able to qualify student loan borrowers to get full or partial loan amount forgiven. Please see attached letter.Initial Complaint
07/20/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This business scammed me by saying they were student loan forgiveness. They took $289.99 out on may 3 2022 and $289.99 out on June 4 2022. I thought they were a legit company. And I got suspicious when I received a call from them that said scam likely so then I started researching. I called the company and canceled payments and did receive proof in an email which I will attach. I also had my bank stop payments since this was a direct withdrawal. My bank told me they can not refund me because I willingly gave this company my information. I was wondering if you could help me with a refund. The total amount is $579.98.Initial Complaint
07/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
SCAM!!!! Federal Document Preparation claimed if I paid them ****** they would give me partial loan forgiveness. Turns out my real loan company has not received any of my funds through this business and what this company claims to do, Nelnet, my real loan company does for free.
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Contact Information
4695 MacArthur Ct Ste 1100
STE 1100
Newport Beach, CA 92660-1866
Customer Complaints Summary
11 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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