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          Business Profile

          Industrial Manufacturers

          The Clorox Company

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Industrial Manufacturers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/13/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            For the past 14 years Ive been buying Fresh Step Non-Clumping ******************* in the 14 pound bags for my 3 cats. One bag ALWAYS poured enough cat litter in 3 cat litter pans. The past year, or longer Ive noticed one 14 pound was no longer giving me the same amount and was only filling 2.5 cat liter pans. EVERY bag started coming up short, so I decided to start putting the bags on a scale as soon as I got home. Sure enough, EVERY 14 bag was coming up short. They only weighed 13 pounds. I contacted the company a few months ago and told them the bags are short and I sent them a picture of the proof of purchase and a photo of the fresh step on a scale and they refunded my money. I decided to give them one more chance and went back to the store I bought the liter at ***************** Store) and bought 15 more bags, only this time they raised the price of each bag almost a dollar a bag. When I got home I weighed each bag and these bags were WORSE! They were even shorter than the other bags only weighing **** pounds. These are supposed to weigh 14 pounds. I cant imagine how much I lost over a years time when I felt the other bags, I didnt weigh, were also short, but didnt weigh them. Im certain now they too were short too. Ive contacted the company for a FULL refund and they made an incident report. They promised to call me back and never did. I spoke with ******** I called back today and they confirmed they got my photos I sent them of my proof of purchase. Im asking for a full refund. My reference number the company gave me for my complaint is 220712-000911. I bought 7 bags for $69.69 and 8 bags for $73.77 Total cost $143.46. Receipt and photo of the 14 pound bags weighed at **** pounds is attached.We are fighting inflation and now they raised the price of this liter almost $3 a bag and short each bag. I feel cheated. Thank you for your help.

            Business response

            07/14/2022

            We will contact consumer and settle this claim.

            Customer response

            07/14/2022

            The company contacted me and agreed to refund my money. You can take this down please

          • Initial Complaint

            06/26/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            every time I join match.com and I reply to members I dont get any responses none. and they have A boost my profile which cost extra money to the basic fee and they say will get you more responses. I never get a response . when I discontinued my membership I almost get bombarded by members. many of the profiles appear to be made up profiles by match to encourage new memberships and money 10 years ago match appear to be a more legitimate site as there were responses to my profile and comments made to the other members match.com appears to be a scam site just taking ones money

            Business response

            06/27/2022

            We believe this was sent to our company in error.

             

          • Initial Complaint

            05/19/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I have been using this product for many years.I purchased the Clorox Wipes as usual. Also I want to add that it states it's good on metal on the canister, AND I have been using said product on the same door.This canister of wipes literally ruined a $1000 door. I used the wipes as I usually do and came back 5 minutes later to the door having "bleached" out spots where the wipes literally ate through the metal. This is the second time in a month i have had a problem with your product. Your toilet wand wipes fell apart in my toilet where i then had to fish it out after it clogging the toilet. I did NOT make an issue out of this and your representative told me you know about this as you changed manufacturers...IF YOU KNEW ABOUT IT WHY ARE YOU STILL SELLING THE DEFECTIVE ONES AND NOT PULLING THEM OFF THE SHELVES.?At this point I have a front door with bleach marks all over it which can't be removed or fixed. I am poor!!!! I trusted your quality and product as it's always been reliable which is why I don't buy the store cheaper brands. I NEVER expected to have my door ruined with your product. Your quality is TERRIBLE lately as i should have learned from your toilet wand , instead I bought your Clorox wipes and wound up with a ruined front door. Look at the bottom of that door!!!!!

            Business response

            05/20/2022

            I will contact consumer and settle this claim.

            Customer response

            05/20/2022

             
            Complaint: 17223750

            I am rejecting this response because:  This states I have 5 days to accept this response and I am sure this will not be resolved in 5 days.  If things start to move along and are settled to my satisifaction I will settle this as resolved until said point of resolution.

            Sincerely,

            *** *****************

            Business response

            05/20/2022

            Consumer has been contacted and we are working to settle her claim.

             

            Customer response

            05/20/2022

             
            Complaint: 17223750

            I am rejecting this response because: As soon as the claim is settled to my satisfaction I will close out the complaint.  I will get you all requested documents over the weekend .

            Sincerely,

            *** *****************

            Business response

            05/23/2022

            We have nit received the needed information from consumer to settle her claim.

          • Initial Complaint

            04/19/2022

            Complaint Type:
            Order Issues
            Status:
            Answered
            I recently purchased the Clorox Commercial Solutions Bleach-Free Hand Sanitizer. I am extremely disappointed with the bottles design, as the product seeped out underneath the trigger spray, despite being tightly secured. This sanitizer was expensive, nearly $20, and I have only used it once or twice.

            Business response

            04/20/2022

            I will send consumer a $20.00 reimbursement.

          • Initial Complaint

            03/11/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I bought an 18 cup ultramax brita dispenser from Amazon literally 3 weeks ago I get up tonight and I have water all over my floor under my fridge in my fridge... Pretty much everywhere... Needless to say the whole water dispenser emptied and was leaking all day while I was at work. This caused me not only a headache but wasted money on the product and it could have cost me more money in water damage. Luckily I was able to move my fridge and clean all the water up. I bought this off of Amazon but the is a manufacturer defect. I definitely think I should be given my money back if not more. This product should be removed from shelves immediately.

            Business response

            03/14/2022

            We will contact consumer and reimburse him for product.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 111

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          1221 Broadway

          Oakland, CA 94612-1837

          Visit Website
          (510) 271-7347

          Customer Complaints Summary

          49 total complaints in the last 3 years.

          22 complaints closed in the last 12 months.

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