Complaints

• Initial Complaint

  01/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had workers comp insurance with a previous business that I owned which is no longer a business. This company is continuing to charge me after I canceled in 2021. I had my band block them but they've found a way to continue to take unauthorized money from my account.

  

  Business response

  01/25/2023

  Hi *****,
  
  Thank you for taking the time to leave us a review. Your comment concerns us as we are dedicated to our promise of providing phenomenal service, and we looked into this matter for you. Unfortunately, we cannot locate any previous or current policy with the display name or email address provided. However, we are determined in making this right! Please send us an email at ********************************** with your business name, email, and phone number that was associated with the business you are referencing. Once we have that information, we would be more than happy to help in any way we can! Our hours of operation are Monday - Friday, 8AM - 5PM CST. We look forward to hearing from you!
  
  Sincerely,
  The NEXT Team

• Initial Complaint

  01/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I hired a company to install foam insulation and they broke a sprinkler pipe in the ceiling.on 9/2/2022 This flooded the whole house including garage. All floors, mounding, and insulation/sheetrock that fell down from the ceiling damaged everything. I provided all documentation requested to Next insurance and was told that they would be closing the claim and providing payment and then received no answer for the past 4 weeks from the claims adjuster. I even requested a response through the company's email response request form. I do not want to contact my insurance and raise my premiums.

  

  Business response

  01/18/2023

  Consumer Response /* (2000, 6, 2023/01/13) */ The insurance advocate reaches out to me. Thank you for the help. I appreciate it. They were very polite as well. They claimed that the holidays backlogged my case. If there is anything I can do to close this complaint please let me know. Thank you again.

• Initial Complaint

  01/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been a customer with next since 2019 since then I've never missed a payment and never had a claim I received an email stating my payment would be going up almost 5 times the amount I've been paying for years I call in to ask why this is and was told that the information they received is that lexusnexus did research and found something to do with finances BUT when next became my insurance company I had an old debt with 5 credit cards that I was delinquent on when I received my quote in 2019 since then I've paid that debt off by 90 percent I explained this to them I was told if they are wrong you can call them to dispute...in my opinion that's horrible customer service that I have to call who they deal with if not then you pay almost 5x what you was I also received an email from Lexusnexus stating that my deductible going up do to "criminal record " which has had no changes since 2020 MY OPINION is that this company is maximizing everything they can they have fired 17 percent of there staff which is FACT and can be found online posted by the owner himself and finding reasons that are non exisistent to raise prices on already customers this is poor business practices do not use them

  

  Business response

  01/12/2023

  Hi ******,
  
  Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. Upon further review of your account, we were able to locate the issue of your concern. While we apologize for the inconvenience, and understand your frustration, but to best dispute this decision, we ask that you please contact LexusNexus at **************. Unfortunately, we are unable to view the adverse information about your report that is resulting in your premium increase. For further questions or concerns, please feel free to send us an email at ********************************** or give us a call at ************. Our hours of operation are Monday - Friday, 8AM - 5PM CST. We'd be happy to answer any questions you may have!
  
  Sincerely,
  The NEXT Team

  Customer response

  01/18/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Great customer service telling your customers to figure it out themselves I've done alot of research that next has fired 17 percent of there staff so they can beat the 800 million from the year before and also have merged with someone else you are digging up false info on people to give non legitimate excuse to your premium raise and putting the blame on someone else

  

  Business response

  02/24/2023

  Hi ******, 
  
  Thank you for your response. We appreciate your concern but we can assure you that is not why we cannot contact LexusNexus. While we apologize for the inconvenience, and understand your frustration, we ask that you please contact LexusNexus at ************** to resolve this. Unfortunately, we are unable to view the adverse information about your report that is resulting in your premium increase. For further questions or concerns, please feel free to send us an email at ********************************** or give us a call at ************. Our hours of operation are Monday - Friday, 8AM - 5PM CST. We'd be happy to answer any questions you may have!
  
  Sincerely, The NEXT Team

• Initial Complaint

  11/29/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received this in the postal mail. I find this to be extremely deceptive. I also signed up for the optoutprescreen and dmachoice service recently so I should not be getting mail like this.

  

  Business response

  12/14/2022

  Business Response /* (1000, 5, 2022/11/30) */ Hi *****, Thank you for taking the time to leave us a review. Your comment concerns us and we had our team look into this matter for you. Unfortunately, we are not able to locate an account or previous communication with the phone number or email provided. However, we understand that our services are not right for your business at this time and we have added the address and email provided to no longer receive mail from NEXT. We apologize for the inconvenience and we hope this resolves your concern as best as possible. If you have any further questions or concerns, please email us at support@nextinsurance.com. Our hours of operation are Monday - Friday, 8AM - 5PM CST. We're happy to help! Sincerely, The NEXT Team

• Initial Complaint

  11/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I'm trying to file an insurance claim for third-party stolen materials. My insurance coverage says that third-party damaged or stolen property is covered under my insurance policy. I had materials stolen that my client had purchased and tried to file an insurance claim through my business insurance and they denied it

  

  Business response

  12/15/2022

  Business Response /* (1000, 5, 2022/11/30) */ Hi *****, Thank you for taking the time to leave us a review. Your comment concerns us and we had our team look into this matter for you. Upon review of your account, we found that your business solely carries a General Liability policy with us. General Liability is only intended to cover third party property damage and/or bodily injury. Our claims are handled on a claim-by-claim basis and subject to policy terms and conditions. If you have any questions regarding your claim, please reach out to your claim's advocate. If you have any other questions, please feel free to reach out to us at *************************. We're happy to help! Sincerely, The NEXT Team

• Initial Complaint

  11/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I received mail from next insurance about a quote for business insurance. I called, and the gentleman let me know a 3rd party could help and if he could connect me. I agreed, no answer from 3rd party. He then asks me if it's ok to send my info to other agents and I declined. Now I'm bombarded with different agents. Emails calls and texts. This company just sells your information to brokers. Do not attempt to use this country because your life will be made miserable. Almost as bad as them warranty folk

  

  Business response

  11/30/2022

  Hi ******,
  
  Thank you for taking the time to leave us a review. Your comment concerns us and we looked into matter further for you. Unfortunately, we do not have any account or previous communication history associated with the phone number or the email address provided. If you could please email us at ********************************** from the email address that is receiving our marketing emails with your request, we'd be more than happy to help in resolving your request.
  
  Sincerely,
  The NEXT Team

• Initial Complaint

  11/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On October 18, 2021 I purchased General Liability Insurance through NEXT for the amount of $302.00 with the policy period from 10/18/2021 to 10/18/2022 On August 25, 2022, I added Professional Liability to the existing policy for the prorated fee of $92.47 (see attached) and issued a new COI on 9/7/2022 On September 18, 2022, my card was charged $959 for a renewal of the policy a month prior to its termination date On September 20, 2022, I saw the charge of $959 on my credit card and cancelled my policy On September 20, 2022, I initially disputed a charge for $565 thinking it was an error that my insurance would have increased from $394 (GL+PL) to $959 without warning or notification. On November 4, 2022, in checking my online banking, I saw that the $565 was again charged, posted on Nov 3rd, as the dispute was denied. On November 4, 2022, a COI is posted on my NEXT account with policy dates 10/18/2021-9/20/2022 AND a Common Policy Declaration for the dates 10/18/2022 to 10/18/2023 are on my account, which is clearly indicated as cancelled. The basis of the dispute is: * I was charged $959 for a policy that was cancelled one month prior to its termination date * A policy with faulty dates was drafted * I no longer have a NEXT Insurance policy and all the documentation from the company supports that claim. No claims were filed against my policy during the time that I held the policy.

• Initial Complaint

  09/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I filed a claim for theft of equipment which I am insured. A field agent was sent and he became abusive towards me lunging towards me while screaming threats. I asked him to leave since I feared for mine and my childrens safety. I asked for a new field agent and was ignored now the insurance company is claiming I violated the policy by being uncooperative, which I was not I feared for my personal safety .

  

  Business response

  09/13/2022

  Hi *****,
  
  Thank you for taking the time to leave us a review. Your comment concerns us and we had our claims team look into this for you. Upon further review of your account, it appears you have a claim that has yet to be resolved. We were made aware of the ongoing situation as it was a recorded interview, and after investigation it was confirmed that there was no foul play by the representative. However, Allied has attempted to comply with your request of a new representative to be assigned to your case but has not been able to get in contact with you. Without your cooperation, we cannot move forward with resolving your claim. Due to legal reasons we cannot disclose any claim information publicly, but if you contact us or your claims advocate via email or phone, we'd be happy to discuss this further with you. Your advocate can be reached at ****************************************** or you can call us at **************. We are available Monday-Friday, 8 AM-5 PM CST. We're more than happy to help in any way we can!
  
  Sincerely,
  The NEXT Team

  Customer response

  09/15/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  

  

  Business response

  09/15/2022

  Business Response /* (1000, 5, 2022/09/13) */ Hi *****, Thank you for taking the time to leave us a review. Your comment concerns us and we had our claims team look into this for you. Upon further review of your account, it appears you have a claim that has yet to be resolved. We were made aware of the ongoing situation as it was a recorded interview, and after investigation it was confirmed that there was no foul play by the representative. However, Allied has attempted to comply with your request of a new representative to be assigned to your case but has not been able to get in contact with you. Without your cooperation, we cannot move forward with resolving your claim. Due to legal reasons we cannot disclose any claim information publicly, but if you contact us or your claims advocate via email or phone, we'd be happy to discuss this further with you. Your advocate can be reached at ************************* or you can call us ****************** We are available Monday-Friday, 8 AM-5 PM CST. We're more than happy to help in any way we can! Sincerely, The NEXT Team Consumer Response /* (2000, 7, 2022/09/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

  Customer response

  09/24/2022

  Company has made no attempt to do anything they said they would on resolve letter
  If bullying, threats , flashing a file with threats wrote on it and jumping at me while screaming are ok with this company then I am glad that I canceled all 3 policies I had with this company. Almost 60 days have passed since I filed this claim and the only time I get a response from NEXT insurance is when I file a complaint with the state INSURANCE board or the BBB.

  

  Business response

  02/24/2023

  Hi *****, 
  
  Our claims are handled on a claim-by-claim basis and subject to policy terms and conditions. Due to legal reasons we cannot disclose any claim information publicly, but if you contact us or your claims advocate via email or phone, we'd be happy to discuss this further with you. Your advocate can be reached at ****************************************** or you can call us at **************. We are available Monday-Friday, 8 AM-5 PM CST. We're more than happy to help in any way we can!
  
  Sincerely,The NEXT Team

• Initial Complaint

  08/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Next Insurance coverage that I requested for 12 months calculated to a monthly rate of $21.92. I just discussed a pending renewal amount with them showing they changed my coverage amount w/out my consent which increased my monthly rate to $31.13 via email. I just spoke with an agent plus supervisor and also chatted with an agent asking that they decrease my pending coverage amount back to where it is in the present so that my pending monthly rate can go back down and was told both via phone and chat that they can and will not and they used a generic response trying to blame it on the cost of living and rate hikes in different states yet the email they sent to me and the factual coverage amounts stated that the monthly rates increased due to the coverage increase that I did not ask for nor approve. I informed them I will share this information publicly so that consumers as myself will not be blindsided by this. Now I will have to spend additional time shopping around after only 1 year to avoid paying them for way more coverage that I did not ask for.

  

  Business response

  10/07/2022

  Business Response /* (1000, 5, 2022/09/02) */ Hi ******** Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter further for you. At the time of purchase, it is acknowledged that you agree to all terms and conditions of the policy which includes the auto-renewal. At the time of all renewals, we replace the previous policy with our most recently updated policy, if any, to ensure our customers are properly insured. As a result, we can no longer offer the original type of coverage and there could be a slight change to the annual premium. We apologize for any confusion. If you have any other questions, please feel free to reach out to us at************************** or call us at**************** Our hours of operation are Monday-Friday, 8 AM - 5 PM CST. We're happy to help! Sincerely, The NEXT Team

• Initial Complaint

  08/25/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Next insurance changed my coverage without authorization or notification. Because of this, i have to pay $2100 out of pocket for equipment damage. This company is a fraud!!

  

  Business response

  09/13/2022

  Business Response /* (1000, 5, 2022/08/31) */ Hi ********, Thank you for taking the time to leave us a review. Your comment concerns us and we looked further into this matter for you. We were able to locate your account and found that no changes were made to your policy/coverage. Additionally, we were able to locate the claim in which you are referencing. Our claims are handled on a claim-by-claim basis and subject to policy terms and conditions. Due to privacy purposes, we are unable to disclose details about your claim but please reach out to your claim's advocate at ************************* for further assistance. If you have any other questions, please feel free to reach out to us at ************************* or call us at***************. Our hours of operation are Monday-Friday, 8 AM - 5 PM CST. We're happy to help! Sincerely, The NEXT Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩