Complaints

• Initial Complaint

  06/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for an account for Etoro clicking through GoCashBack for an advertised $120 cash back on 11/6/2022. I have provided proof of account opening and ownership and meeting the requirements of the offer, but GoCashBack has kept delaying my payout. It has already been 7 months and I have been continually contacting support waiting for my money but still haven't received it. Please add the cash back to my account as soon as possible as promised.

  Business response

  06/06/2023

  Hi, 

  We really do apologize for this incident and for the inconvenience this has caused to you. 

  We would like like to set proper expectations that all of the data and information that we have here and posted in the website are merchant provided. All of the order review and cashback calculation is also merchants discretion.

  The order that you are claiming from us is a missing order that needs confirmation from merchant (ETORO) itself to see if this qualified for cashback which will be needing proof of transaction from them and we are saddened to inform you that ETORO is not responding to all of the follow up that we sent over to them. Our team did their best to have this resolve and address all of the missing orders to give the eligible cashback to the orders they made. 

  If this claim for missing cashback can't be confirmed by the merchant, this will not be added to your account and cashback is not included in it. We made an appeal to them to help you with this claim and they do not participate of the process which will only mean that the claim you submitted will not be qualified for any cashback unless they say so.

  We give cashback based on the merchants review and when merchant paid the cashback on it since we only get commisions out from all orders that was reviewed and given cashback by merchants.

  This order of yours is still not qualified for any cashback unless ETORO forwarded the information that this earns cashback from them.

  I hope this explains everything in regards with the process, we always make sure that we give our extended support to all of our users.

  We will still assist you with anything that you want from us and we will keep on doing follow up with this matter to ETORO.

  Regards,

  *****

  Maxrebates customer service representative

   

• Initial Complaint

  06/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Between 11/17/22 and 11/29/22 I made multiple purchases through the Gocashback.com shopping portal. This is a portal that allows you to get cashback on online purchases. I made a number of significant purchases that amounted to $262.50 in cashback. This all tracked correctly on the website but it still hasnt gone payable. On April 10, 2023 I reached out to their support and received a response they were still waiting on payment from the vendor and to be patient. I reach out to them a month later in May and received no response. I reached again in late May and to date havent received a response. My ask of Gocashback is to issue a payment to me in the amount of the $262.50 they owe me. It is unfortunate I have to use the BBB but they will not respond to my inquires. My account name with them is mct14331 and my email address with them is *******************

  Business response

  06/01/2023

   

  Hi, 

  Greetings to you !

  We apologize for this inconvenience, we would like to set proper expectations and clarifications that we from GoCashBack only collect commissions out from the orders made using our order portal that qualifies cashback. 

  All of the data that we have here are merchant provided and they do have different speed of checking and reviewing orders online. Once review is done, a data will be forwarded to ** and we post this with the users account and we wait for them to pay us the cashback amount qualified for each order. In your case, the cashback were pending and we already made a follow up for this to the merchant to pay the cashback of those orders that has qualifying cashback to add this in your account. 

  We make sure that we respond to all of the emails we get from our users, your email was answered within 24 hours after receiving this in the system

  I hope this explains everything about your concern, we are doing our best to resolve each problem we encountered for our users. a follow up will be given to them again about this.

   

  Regards, 

  Tyron 

  Customer Service Representative

   

   

• Initial Complaint

  12/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Gocashback had an advert for *****. The requirements were to sign up for an account and complete one trade. I signed up on 11/4 and completed the trade within a week. There was no tracking from Gocashback for my click so I opened in total of 3 tickets. After the last ticket was denied even though all required proofs were uploaded. They deleted the history from my clicks, implying that I never visited Etoro at all. I demand my $120 cash back as advertised.

  Business response

  01/20/2023

  Business Response /* (1000, 8, 2023/01/01) */ Dear *******, Your order with ***** was already submitted for review. Please wait for this to be finished and approved by them so that this will be added to your account. Regards, *** customer service representative

• Initial Complaint

  12/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I opened an ***** account using a gocashback ***************************************************** I opened the account on 11/5 (account name ***************), deposited $2000 (11/8) and made the required trade (11/21). I emailed cogashback and have not received any response back.

  Business response

  01/13/2023

  Business Response /* (1000, 12, 2022/12/27) */ Hi ****, Good day! We had checked our system if we were able to assist you about this concern of yours and found out that we did respond to your inquiries or concerns with your ***** purchase. The last email that we have provided to you has the information of how we can make an appeal with the order that was not recorded in to your account. This merchant "*****" will be needing proof of purchase that has order/reference number, order amount, and order date for them to check this, review and approve your order in the system. You did not respond to the email with the instruction of how you can do it in order for us to submit an appeal. Please do check your email from the last email we sent out to you for us to be better assist you. We cannot help you with this claim unless you cooperate providing order details that cannot be found in our system as a proof that you made the orders using our website. You can also let us know what are your other concerns about this merchant. Regards, *****

• Initial Complaint

  12/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I opened up an ***** account using this referral bonus-**************************************** The account was opened on 11/5, funded on 11/8 and a trade made 11/21. The $120 has not posted to my gocashback account.

  Business response

  01/24/2023

  Business Response /* (1000, 12, 2022/12/27) */ Hi****, Good day to you. We cannot find any email in the system that you have submitted a request for assistance in regards with your ***** order. Please let us know what was the email address associated in your account or send us an email in regards with this concern. We make sure that all of our customers/consumers were assisted about this matter. We will wait for your email for us to assist you better with this. Regards, ***** GoCashBack representative Consumer Response /* (3000, 14, 2023/01/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't understand the company's response. I used a gocashback promo for Etoro which promised $120 for opening an Etoro account through gocashback and doing one trade. The offer is described here- https://www.doctorofcredit.com/etoro-brokerage-240-bonus-plus-50-120-portal-bonus/ (the offer through gocashback.com is no longer active). I previously forwarded all the proof of the account opening and the single trade. Please simply credit my gocashback.com account (amydanahey@hotmail.com) with $120 as I have already proven I met the requirements. Thanks. Business Response /* (4000, 16, 2023/01/09) */ Hi, I have checked emails from our customers and found out that we assisted this customer before. I attached a screenshot as proof that we did inform and ask this customer to submit a claim for a missing cashback last November 25, 2022 and we did not get any response from this customer. All of the customers who open an account with ***** will receive an email confirmation with reference number, date it was created, and the amount deposited for trade. We need to have the screenshot of the email that they received for us to make an appeal and have ***** check this picture for verification that the order was made using our portal and that this can be added to their account. Regards, Tyron GoCashBack representative

• Initial Complaint

  09/15/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Yes $200 is my concern I am a current customer of the go2 bank and the reason for this complaint being found and also the reason for me taking action is cuz it's been over a month and they had didn't investigation because my card was stolen of course I was telling the truth and the people whoever you know claim that department they work for what she was told me it was the back office seen favor in me and credit me back $127.35 now in regards if everything of me doing in the fact of me having to retrieve or you know be able to fully access and do what I need to do to get my life back on track ever since you know the disturbance of somebody stealing from me now the bank is stealing for me now they will not sit here and actually release my money I have no numerous numerous of recordings between me and that bank that is showing and stating how much they don't care and then not only that I have been ****** it I have been ******* due to my name and my sexual origin I don't feel like that's right honestly I need for something to get resolved today I doubt if that'll be possible just to see that your timing has closed at 4:00 status this is my first time being able or actually taking action and part of contacting all on something I pray that this all works out for the best cuz I'm so tired of waiting for my money I've also am tired of sitting here not being able to do things that I want to do or need to do with my money and then all that I don't feel like it's right that the only thing they love to tell me is two or three days in a review it it's been approximately over 30 days and then besides my recordings I do have physical and character Witnesses so I can take this either or but I rather have it to be resolved in the most painless and lightning of matter thank you and have a great day the only thing that I really want is the release of my money.

  Business response

  12/27/2022

  Business Response /* (1000, 11, 2022/12/27) */ Hi ********, Good Day to you. Will you please send us an email of what was your concern about? We did try to search your name in the system and we did not find any results. In regards with this concern of yours we need to cooperate with our accounting department for us to know what was the problem about and how we can resolve this problem for you. Our priority is to make sure that we provide and assist our customers online with any problems they encounter using our website. We will wait for your email and let us know the problem and we will investigate more about this. Regards, ***** GoCashBack representative Consumer Response /* (3000, 13, 2023/01/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I'm not satisfied with the company in respond they didn't give me my computation of 200 I believe with all the negative lashing and Negative feedback from the company it's self and the agents who work the company I should be taking it further but I just want the computation I requested Business Response /* (4000, 15, 2023/01/09) */ Hi, We did not received any email concern from this customer from the past days or months. Is there any way that customer provide the email address used to send us email for assistance in order for us to check this in the system and to prove that all emails we received are assisted accordingly? I do not know if this customer used the right email address:*********************** to send us email and ask for assistance. I hope that this customer can send us email about the concern to make sure that we assist and solve the problem. Regards, ***** GoCashBack representative

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩