Home Improvement
Clean Initiative, LLCThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
06/27/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
This company was given a $20,000.00 deposit for construction on my home that was damaged by Hurricane ***. Our claim did go to litigation with the insurance company and has been settled for some time. Repeated attempts to contact this company to begin repairs have gone unanswered. Our sales person **** has refused to answer repeated phone calls and text messages. Calls to the customer support number are also unanswered. Emails are returned undeliverable. They are taking advantage of an 80 year old woman that lost her husband a month ago. Please help!Initial Complaint
06/20/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
Clean initiative came out to my home over a month ago put up solar panel. Said they would be back to finish the hook up and installation. I have been attempting to contact them all the phone number I had are now disconnected and I cannot make contact with anyone from their company.Initial Complaint
06/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Company has not fulfilled all required issues regarding solar instalation on two properties. installation took a year to install solar, they would schedule and not keep date or time. they would schedule one house and show up to another. They dont resolve issues they dont call back all i recived is that they will look into issue and nothing. i have text ***, CEO and plenty of techs. my solar is still not working properly 7 of panel have been off. I emailed, called and text and they have yet to resolve issue. all numbers on website are not working. at this point i belive this is fruad.Initial Complaint
06/10/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
Clean Initiative completed my solar project and then was given my whole house fan and attic insulation job in March of 2024 by **************. This was confirmed by "*******" at Clean Initiative. Since then, ******* has scheduled the completion of these projects on several occasions only to cancel them last minute. For the past two weeks, I've been trying to contact ******* to hopefully schedule the start of attic insulation and whole house fan. ******* has not responded and when I called today, his number is no longer in service. I attempted to contact Clean Initiative directly but again, only receive a voice mail with no response to date. Again, these jobs are separate from the solar project they completed and closed out. This project was given to them on March 4, 2024.Initial Complaint
04/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
This solar company installed the solar panels and system on the house we just bought in 2021 approximately. Currently we are paying for electricity bills and the solar payment due to the system not working. Its connected but not producing energy. I have called multiple times during the company business hours, left voicemail with callback number, emailed their support email, and submitted a contact inquiry with ABSOLUTELY NO REPLY from anyone in this company. I have never encountered a company like this. I just need a technician to run diagnostic on my solars system. Why is it so hard?Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Clean Initiative installed my solar system in 2021.I just found out that since August 2023 the solar system doesnt produce any energy. Now I am paying for the solar system and to *** . They promise that I will have only one bill. I am trying to contact them for about 2 weeks. Nobody answers the phone . I went to the company address, but they moved and didnt leave any new addresses.Business response
03/19/2024
hi, thank you for the inquiry. We have moved our headquarters to ***************************************************************. We will have someone in support contact you asap to see what is going on with your system.Initial Complaint
03/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
We signed up with Clean initiative from ******************* to have a new roof installed and a a new electrical panel and solar done. Work went smoothly and was completed. However in September we were served with a mechanical lien from the company that installed the roof. I notified the owner **** ******* and asked about this -he assured me not to worry about it -these things happen all the time. So I didnt worry the job wasnt done yet they were still installing the solar panels. At the end of November we receive another lien this time from the supplier of the solar unit. Again I called Clean initiative. However this time I didnt get any call back. In December our Goodleap *** called me and told me that the job had been funded. So I thought that these liens would be paid. Well now its well past the 90 days for the first lien and its getting close to the 90 days for the second one. After MANY calls and texts we were told that we were on the top of the list to have these liens payed. We were told that last Friday March 8 th that the liens should how them paid-this didnt happen. We have still not been given a reason to the delay. We have not been kept in the loop. So now- is our house is danger because of these two Liens?Business response
03/29/2024
hi thank you for the inquiry. We are in the process of working with the supplier to get this invoice paid. We appreciate your patience!Customer response
03/29/2024
Complaint: 21430967
I am rejecting this response because: this is what Ive been hearing since last December of 2023. The liens have now become due and Im not sure of what the courts next step is. This job was funded in December 23. My next question is why is clean initiative still in business with this company that will not pay them?
Sincerely**** *******
Initial Complaint
01/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Clean Initiative replaced a portion of my roof for the proper solar installation in June of 2023. They stated after the solar installation, they would complete the roof job which included framing the solar panels with my old metal roof panels so the roof would match. The Solar installation was completed in September of 2023 and since then, several appointments had been scheduled to complete the roof job; however, Clean Initiative would cancel the appointment usually a day or two prior. Currently, my project contact with Clean Initiative, ******* has not returned my messages regarding the completion of the roof. With the recent rains, I'm concerned damage could be done due to the incomplete job and due to the damaged roof panels as a result of Clean Initiative installing conduit from the panels to the meter. All I want is for the job to be completed as promised.Business response
01/22/2024
Hi thank you for the inquiry. We will have **** in support reach out to you to complete the remaining items on your project. We appreciate your patience.Initial Complaint
01/19/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
In May, 2023, Clean Initiative replaced *******. We paid the entire amount of $19,000 which was agreed to per our signed contract. The work was excellent and done in a timely manner. We were impressed of their workmanship. However, they have not paid the ** Wholesale Roofing for the materials they used on my job and now I have a lien on my property from the materials supplier. After many promises that they will handle this, it has not been paid and I have not received the release of this lien.Business response
01/22/2024
Hi ******, we appreciate your inquiry. We are working on your lien release and will have it for you by the end of the month. We appreciate your patience!Initial Complaint
01/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I contracted with Clean Initiative to have a solar system with back up battery installed. Theyve sent me a project complete email, but the system has never functioned, at all. Clean Initiative has provided my several dates to correct, but has not shown up. They are not responding to email or phone calls. Please help. Thank you.Business response
01/22/2024
Hi *****, thank you for your inquiry. **** from customer support will be reaching out to you to give you the latest update. He is also going to be your main point of contact. We assure your project will be completed as soon as possible. We appreciate your patience.
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Contact Information
Pasadena, CA 91107-7100
Business hours
Today,9:00 AM - 7:00 PM
| MMonday | 9:00 AM - 7:00 PM |
|---|---|
| TTuesday | 9:00 AM - 7:00 PM |
| WWednesday | 9:00 AM - 7:00 PM |
| ThThursday | 9:00 AM - 7:00 PM |
| FFriday | 9:00 AM - 7:00 PM |
| SaSaturday | 9:00 AM - 7:00 PM |
Customer Complaints Summary
44 total complaints in the last 3 years.
27 complaints closed in the last 12 months.
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