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          Business Profile

          Online Retailer

          Zoe's Loft

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/27/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I just noticed that Zoe's Loft has been taking ***** month from my bank account since 2020 that I did not give authorization for. I made a purchase in 2020, but did not sign up for a membership, and have been charged every month since. Now that I am reading complaints against them I see that they have done this to several people. I would like reimbursed.

          • Initial Complaint

            01/28/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This company has charged my credit card monthly even after canceling my account and profile. It was just noticed 1/17/2023 ($59) and was refunded when called out. But these charges go back months. I canceled my account after the initial 3month trial. Yet continued to be charged - it makes me wonder how many others this has happened to, I should use my contacts to make inquiries.Dec 13, 2022 $59 Nov 14, 2022 $59 Oct 13, 2022 $59 Oct 3, 2022 $49 Sept 13 2022 $59 Sept 2 2022 $49 Aug 15, 2022 $59 Aug 2, 2022 $49 Jul 13, 2022 $59 Jul 5, 2022 $49 Jun 13, 2022 $59 Jun 2, 2022 $49 May 2, 2022 $49 compare the transactions dates noted into your system as well as when my account was supposed to have been terminated. I have the credit card statements. Bunch of tech **** ripping people off

            Business response

            03/13/2023

            Hi ******,

            We are responding to a BBB complaint to our company, Zoe's Loft.

            BBB Complaint ID: ********.

            We have spoken directly to this person. He has never been our customer and was confusing us with a different company. He said he was purchasing probiotics which we do not sell, and that he was going to retract the complaint.
            We have received 2 letters in the mail from BBB- one dated 02/13/2023 and the 2nd dated 02/28/2023.
            Both letters were received after the requested response time and both contained the response portal code: 19322562-3C62.
            We have attempted to use this code but each time it was listed as expired.
            Please let us know if we can be of further assistance on this matter.
            Sincerely,
            *****************************

          • Initial Complaint

            10/25/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I purchased a $35.18 item from Zoe's Loft in May 2021. Without me signing up, and without my authorization, Zoe's Loft signed me up for their VIP Service at $14.99/month for 17 months (June 2021 to October 2022) - auto-billed monthly to the credit card I used for my initial item purchase. I became aware of this after my credit card company contacted me suspecting fraudulent on October 25th 2022. Zoe's Loft customer service department has not been helpful. They are making multiple false claims including: (1) I opted into this service . . . I did not, (2) They sent monthly emails confirming the charge . . . they absolutely did not. My expectation is an immediate credit to my card of $254.83 (17 x $14.99).

            Business response

            12/01/2022

            Business Response /* (1000, 5, 2022/11/15) */ Customer contacted our office and explained she was unaware of the membership. We immediately canceled her membership, and she has been fully refunded.

          • Initial Complaint

            08/05/2022

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I just noticed a charge on my credit card to Zoe's Loft for $12.47. Having no idea what this was for I began to do some investigating and realized that for at least over a year this company has been charging me this $12.47 every month and it began when I purchased a necklace from them. After reading many other complaints about this company I feel as though I too are being charged for some type of VIP charge that, I have no knowledge of and certainly didn't agree to and I have never been notified again from this company regarding any kind of VIP benefit. I have just notified my credit card company to stop payment but I would like my money reimbursed.

            Business response

            08/25/2022

            Business Response /* (1000, 5, 2022/08/19) */ The customer was contacted by our Customer Service Department. She explained that she was unaware of the membership. The membership has been cancelled and she has been fully refunded. Consumer Response /* (2000, 7, 2022/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) This complaint has been rectified by the company with complete satisfaction.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          530 S Lake Ave STE 312

          Pasadena, CA 91101-3515

          Get Directions
          Visit Website
          (888) 563-8444

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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