Complaints

• Initial Complaint

  02/03/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  You need to be more clear about your policy of not cashing checks in a timely manner. When I went to deposit my check it said I would have the money on the same day, but when the transaction was approved I was told it would not be available for 8 days. If this is your policy you need to clearly post that instead of saying it is available same day. Furthermore, when I tried to close the account I was told I could not because there is 95 cents in the account, but I can't withdraw that to my other bank because you require plaid, which my other bank does not use. You are making all of this too difficult. Please stop the deposit, buy yourself a cookie with the 95 cents, and close my account immediately.

  

  Business response

  02/05/2025

  Hi *****,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.

  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.

  Thank you,
  Bluevine Team
  
  

• Initial Complaint

  01/31/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I opened a business account with Bluevine in April 2024.We never really had a major issue.I noticed a few unauthorized charges on my account. I disputed them as fraud and then canceled my debit card and had Bluevine send me a new one.A few days after my new card I received an email from Bluevine that said..... "After an internal review of your account, ****************** has decided to close your Business Checking account. Please note that many factors impact our decision-making process and we are unable to re-open your account. "****************** did not give any warning or previous notice. They also did not provide any reason as to why this action was taken.

  

  Business response

  02/03/2025

  Hi ******,

  We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your expectations.
  
  Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity. 

  Thank you,
  Bluevine Team
  
  

   

  Customer response

  02/04/2025

   
  Complaint: 22882437
  
  I am rejecting this response because:  there was no "suspicious activity"  Bluevine did not answer the question! This is a vague form answer not even close to pertaining to our account specifically.  Bluevine did NOT say specifically WHY they closed my account (out of the blue, with no warning, and for seamingly no reason whatsoever).
  
  Sincerely,
  
  ****** ******* Raisey

  

  Business response

  02/07/2025

  Hi ******,
  
  We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your expectations.
  
  Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity. 
  
  Thank you,
  Bluevine Team
  

• Initial Complaint

  01/30/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been a loyal and dedicated customer of ********************** Business checking for 6 yrs. I never ever ever had an issue with BlueVine until the last 24 hrs. On January 28, 2025 I deposited a business check into my account via Mobile Deposit. Never had an issue before. Around 9pm on Jan 28, 2025 I had received an email that the check had been approved, and the funds were available. This is a common experience I had with Bluevine. Fast and easy mobile deposits! It was one of the reasons I stayed with Bluevine Business. On Jan. 30 2025 I went on my mobile app to log in, and check on my account. It kept telling me the email and password were not correct. So I tried again, and same error message came across the screen. I then tried to log in on my desktop, thinking there must be an issue with the mobileapp. Turns out, my account was closed. I contacted the ***** number for Bluevine, and I got a connected to a customer service call center in *****! This never happened before. In the past when I called ****************** it was always based out of he U.S. ********, *******, *********** area. On the phone with customer service, they kept telling me my security credentials did not match up, and could not answer any more questions regarding my account.I sent an email to the customer service ***** and have yet to hear from anyone. Every time I try to reset my password or go through the *** process, it keeps denying me that ability. I have no clue what happened. I am just in shock that Bluevine is doing little to nothing to figure out what happened to my account. I have read all over the internet - various websites that many people have had similar issues as me in the past 6 months. I used to recommend Bluevine to a lot of people but after them treating me like I was a criminal when calling the customer service line, this bank is dead to me. Now I will wait for that check to get to me that I was told would be sent. I am not holding my breath. What a terrible experience!!!!

  

  Business response

  01/31/2025

  Hi Mister ******,

  We appreciate you taking the time to share this review with us, and apologize that your experience didn't meet your expectations.
  
  We want to help. However, we're unable to locate your account with just your name. If you're still interested in assistance, please contact our support team **************************************************.
  
  Thank you, and we look forward to hearing from you.
  Bluevine Team
  
  

  Customer response

  01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is NOT satisfactory to me. 

  I have contacted Bluevine customer service several times now and they refuse to hep me; citing security reasons. I have offered to give them a copy of my welcome letter from them when I initially opened this account, a copy of the ** I had used to open this account and a copy of my business Tax EIN that was required for me to even open up this account to begin with. The customer service **** have refused to even listen to me regarding this matter. In fact one time I was hung up on.

  is this how Bluevine does business with loyal customers?

  Sincerely,
  
  Mister ******

• Initial Complaint

  01/29/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I would like to close my business account. They offer one option in which you utilize a touch-tone system multiple times to reach a live representative ( takes a minimum of 6 mins). They require information such as SSN, DOB, but will not accept address, account, or other pertain information while you are talking to a live person. I have the account dashboard open, checks, and debit in front of me as well as all pertain info, and this does not provide enough information to close the account. It feels like this is a scam. I would like to close the account and avoid future contact with the business.

  

  Business response

  01/30/2025

  Hi ****,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team
  
  

  Customer response

  01/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***

• Initial Complaint

  01/28/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Bluevine closed my account without warning and is holding/stealing my hard earned funds. They are going against their account regulations stating if an account is closed the funds will be released to the owner of the account. If my funds are not returned my next step will be a law suit and criminal charges. This is illegal.

  

  Business response

  01/29/2025

  Hi ********,

  We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your expectations.
  
  Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity. 

  Thank you,

  Bluevine Team
  
  

• Initial Complaint

  01/28/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On January 21, 2025, I deposited a startup check for $16,567.50 related to a project we are about to begin. The check was credited to my account on January 22, 2025. However, on January 24, 2025, I received a notice that the check had been returned.I immediately contacted both the issuing business and the president of their bank. Both confirmed that the check was honored and the funds have already left their account. The issuing business no longer has the money, yet my bank continues to claim they do not have the funds.I was informed that **************** may be involved in the deposit process. Regardless of the specifics, the fact remains that the money is missing, and the issue needs to be resolved. I am asking for immediate assistance in locating these funds and rectifying this situation.

  

  Business response

  02/03/2025

  Hi *****,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team
  
  

  Customer response

  02/04/2025

   
  Complaint: 22867927
  
  I am rejecting this response because: ********* is missing and unaccounted for.  ************ has helped.
  
  Sincerely,
  
  ***** ********

  

  Business response

  02/07/2025

  Hi *****,
  
  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team

• Initial Complaint

  01/24/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Opened business checking account in the name of my company in Nov 2024. Specifically discussed international wires. ***** to customer advisor to get international wire details. Invoiced my first ********* received the wire 23 Jan 2024, As soon as it arrived the account was suspended, I received several notices to call customer services, which I did, no one had any idea what had happened. The wire showed as pending on the iPhone app, but was not shown at all online.I called and emailed several numbers and emails given to me in the communication by Bluevine, then this am I was informed the account was closed. The wire received was no longer visible in the transaction history, it has not been returned to the sender, and Bluevine appear to have stolen it.I followed up today to confirm either the wire was rejected or that if accepted it would be returned and Bluevine stated they had no record of any wire to *** account and were unable to confirm what the balance check value was.Despite repeated attempts to discuss and find out where the money has gone, Bluevine have ignored all my communications.I request return of the wire to the sender, and conformation that this has been done.

  

  Business response

  01/30/2025

  Hi *****,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
  
  Thank you,
  
  Bluevine Team
  
  

  
  

• Initial Complaint

  01/23/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Good afternoon,Since early 2023, I have repeatedly tried to update my email on my Bluevine account due to losing access to the original email/phone. I was assured multiple times, most recently in January 2025, that my email was updated to ************************ Despite following instructions, I was later told this email is not associated with my ************************** provided multiple case numbers to address the issue, but they now claim they cannot find these records. The most recent case number I received was ***********. I have provided all information requested of me to verify my identity and update my contact details, but Bluevine has refused to take responsibility or offer a clear path forward.I have asked for alternative methods to verify my account (such as providing a photo ID or account-related information), but I continue to be met with delays and inaction. I have been given conflicting information, sent in loops, and left without resolution for nearly a year. This has caused extreme frustration and significant delays.Thank you for your time and support.Sincerely,****** *******

  

  Business response

  01/31/2025

  Hi Heilyn,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team
  
  

  Customer response

  01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  01/21/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I noticed five separate fraudulent charges to my business checking on DEC 16, 2024 to the amount of over $4000. I reported the fraudulent charges immediately by phone and through their website. I was only informed they had 90 days to complete their investigation. After numerous emails I was told the company that had stolen the money had 45 days to respond. I had the debit card blocked and replaced. On Jan 12, they allowed the SAME fradulent company to charge yet five more charges! The new debit card was never activated or used.The last email from them I was told they would not be able to communicate with me anymore.

  

  Business response

  01/31/2025

  Hi *******,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  
  Bluevine Team
  
  

  Customer response

  02/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company did finally refund all fraudulent charges.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  01/17/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have had 13 fraudulent transactions on my account, and this bussiness has flipantly decided that because the theif had my zip code to make the transactions that they are legitimate. Case closed. I am unable to speak with anyone on the phone in the department that handles this issue. the supervisors are not able to communicate except via messages. I call in and constantly get the run around and each time someone tells me something new or different. They are not providing me with the merchant information to even reach out to them, which lets me know they have not either.

  

  Business response

  01/22/2025

  Hi *****,
  
  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team

  Customer response

  01/23/2025

   
  Complaint: 22826711
  
  I am rejecting this response because:

  The only thing the bank has done is reach out to me and say that they recieved a complaint and are interested in the details. I responded back to the email that was sent to me immediatly. It has been almost 48 hrs with no response from the manager or supervisor that was assigned to my case.
  

  I believe this needs to remain open until they make a decesion on wether to give the money that was stolen from my account back or not. 

  
  Sincerely,
  
  ***** *****

  

  Business response

  01/31/2025

  Hi *****,
  
  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩