Complaints

• Initial Complaint

  01/21/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I noticed five separate fraudulent charges to my business checking on DEC 16, 2024 to the amount of over $4000. I reported the fraudulent charges immediately by phone and through their website. I was only informed they had 90 days to complete their investigation. After numerous emails I was told the company that had stolen the money had 45 days to respond. I had the debit card blocked and replaced. On Jan 12, they allowed the SAME fradulent company to charge yet five more charges! The new debit card was never activated or used.The last email from them I was told they would not be able to communicate with me anymore.

  

  Business response

  01/31/2025

  Hi *******,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  
  Bluevine Team
  
  

  Customer response

  02/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company did finally refund all fraudulent charges.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  01/17/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have had 13 fraudulent transactions on my account, and this bussiness has flipantly decided that because the theif had my zip code to make the transactions that they are legitimate. Case closed. I am unable to speak with anyone on the phone in the department that handles this issue. the supervisors are not able to communicate except via messages. I call in and constantly get the run around and each time someone tells me something new or different. They are not providing me with the merchant information to even reach out to them, which lets me know they have not either.

  

  Business response

  01/22/2025

  Hi Jason,
  
  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team

  Customer response

  01/23/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  The only thing the bank has done is reach out to me and say that they recieved a complaint and are interested in the details. I responded back to the email that was sent to me immediatly. It has been almost 48 hrs with no response from the manager or supervisor that was assigned to my case.
  

  I believe this needs to remain open until they make a decesion on wether to give the money that was stolen from my account back or not. 

  
  Sincerely,
  
  Jason B

  

  Business response

  01/31/2025

  Hi Jason,
  
  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team

  Customer response

  02/18/2025

  Hello,

   

  I was not given enough time for a resolution to happen, but I think it is imperative that it be noted what this bank has done, and what they are doing to their clients.
  
  Upon receiving your request they did reach out to me. I spent another 9 hours on phone calls attempting to speak with a manager. She was not able to provide me with any information about the transaction past they supplied a zip code. She also was not able to supply me with any information regarding the merchant that made the fraudulent charges on my account.
  
  She did tell me that she was very sorry the dispute did not work in my favor and told me to have a nice day. They were not willing to do anything further unless I could provide them information that I could not possibly have.
  
  
  I filed a complaint with the federal reserve the same day I filed the complaint here. Since they told me no, and closed the case it has been assigned to an investigator. Now today they have reopened the case and found in my favor and are returning me my money, but only after being forced to by the Federal Reserve.
  
  I think it is important that anyone searching with this same issue has access to the regulatory agency that can make them be fair, and apply the law. They attempted to take my money after fraud happened for convineice. I spent over 20 hours on the phone, tons of stress. We wont talk about the impact it had on my small business.
  
  Please let me know if you are a le to update this complaint or if I should make a new one.
  
  Thanks,

  
  Jason

  
  

• Initial Complaint

  01/16/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I noticed random charges to my account of over $800 each. I looked up the company and it didn't exist, and everything i read said it was a scam and they were stealing money by charging random people's bank accounts. Everyone's banks however stated they refunded them and canceled the charges. My bank however didn't provide me with the same protection. They claim it was an authorized and legitimate transaction. How when the company doesn't exist, and I never authorized the transaction. You can simply ****** ************ and see it's fraudulent. Yet my bank claims they contacted the merchant and I approved the transaction and refuse to get my money bank. This bank provides no protection for you. I would strongly advise to run from this bank. The high interest they give isn't worth the risk of losing all your money and not receiving protection from the bank you're entrusting with your hard earned dollars. This is ridiculous, and I wish I had more protection from such a believed large and safe institution.

  

  Business response

  01/23/2025

  Hi *******,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  
  Bluevine Team

• Initial Complaint

  01/11/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to formally express my dissatisfaction with the recent challenges I have encountered regarding access to my business account under the name *******************************. Despite my repeated efforts to resolve this matter through the proper channels, I have been unable to access my account or update my phone number to receive a One-Time Password (OTP), which has severely impacted my ability to manage my ******** provide context:I have verified my identity by providing all requested information, including my full name, address, debit card number, and Social Security number.I deposited $1,000 into my account on May 1, 2024, and would like to transfer this amount back to my personal account. However, I am unable to do so due to restricted access.Your team has requested the last six digits of my account number to proceed with the update. Unfortunately, I cannot provide this information because I cannot access my account to retrieve it.

  

  Business response

  01/14/2025

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team

• Initial Complaint

  01/03/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  As others have written in their complaints, Bluevine holding their money hostage.Was locked out of account after changing phone number.Called Bluevine as instructed online, told me it will take 2-3 days for change to apply. 6-7 days later, receive email to send them a photo. Still no access to account. Have bills to pay. Told them that. Sent ID immediately upon receiving email. Called again 3 days later, "Oh, here's the email with your ID. It will take a few days before we can apply change."Throughout, told them I have bills to pay and already behind. "We'll do our best to speed up the process." Regret opening a business account with them.1/2/2025. Gave them another call, asked them to terminate my account and transfer balance to already linked bank account -- said they can't do it. *** said she escalated and that I should expect access to account later that day or following day. About 30 minutes later, receive an email, same exact email from about a week prior requesting my ID again. That is after reception of ID was confirmed over phone about a week earlier and 30 minutes prior to receiving this email with *** over phone.2 1/3/25: Got another email that the driver's license doesn't match their records. The same driver's license that was already confirmed by them a week ago and yesterday. Sent the same DL again, for 3rd time. ****, the supervisor, responded "I uploaded the DL for review. We will let you know if additional documentation is required."I have bills to pay and payments that I have to review with no access to account or balance.

  

  Business response

  01/07/2025

  Hi Adi,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team
  
  

  Customer response

  01/07/2025

   
  Complaint: 22764602
  
  I am rejecting this response because:
  

  Same automated response provided to other complainers. Business never resolved my issue, then made life harder and harder to point had to write myself a check in order to have access to my balance. Then, terminated business with this fraudulent company.
  

  
  Sincerely,
  
  *** *******

  

  Business response

  01/08/2025

  Hi Adi,
  
  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team

• Initial Complaint

  01/03/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We opened an account with ******************. Things went well for a while. Then we deposited 4 mobile checks (all valid payments to us) and the next day Bluevine closed the account with no notice leaving us no way to run our business or pay our employees.

  

  Business response

  01/09/2025

  Hi ******,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  

  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  

  Thank you,
  Bluevine Team
  
  

  
  

• Initial Complaint

  01/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently deposited a check which was later erroneously disputed by the issuer. Bluevine has subsequently denied other deposits while taking multiple days to address the issue via "compliance" tasks. I have uploaded an email exchange with the issuer who has apologized for the issue and has agreed to issue a new check.Bluevine has left me unable to make deposits for an issue that was not of my making. I have tagged the issuer directly into an email thread with the customer support in an effort to resolve this issue. I'm filing this complaint with the hope of expediting the resolution of this issue.

  

  Business response

  01/09/2025

  Hi ****,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  
  Bluevine Team
  
  

  
  

• Initial Complaint

  01/01/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I received a letter in the mail yesterday, 12-31-2024. The letter used my home address but was to a person and a business I have never heard of. Obviously BlueVine is a scam. They are using peoples home addresses to send out cards to businesses. I am frightened of what this could mean for me. Blue Vine must be stopped.

  

  Business response

  01/03/2025

  Hi *******,

  We appreciate you taking the time to share this review with us, and apologize that your experience didn't meet your expectations.
  
  We want to help. However, we're unable to locate your account with just your name. If you're still interested in assistance, please contact our support team **************************************************.
  
  Thank you, and we look forward to hearing from you.
  Bluevine Team

  
  

  Customer response

  01/03/2025

   
  Complaint: 22753557
  
  I am rejecting this response because:

  no, I dont have an account with you. My problem is that a person unknown to me and a business unknown to me is using my residential, personal address to gain an account with you. I want you to stop issuing credit to persons/businesses unknown to me using my address .
  
  Sincerely,
  
  ******* *****

  

  Business response

  01/07/2025

  Hi *******,
  
  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team
  

  Customer response

  01/07/2025

   
  Complaint: 22753557
  
  I am rejecting this response because:
  You didnt resolve the issue. 
  what are you going to do to resolve this issue?

  
  Sincerely,
  
  ******* *****

• Initial Complaint

  12/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My business account was closed without any notice and without explanation. When I asked how I would receive the funds in my account, more than $18,000, I was not given any other option but to wait for a paper check by **** mail. I was not given a much more sensible option like ACH or wire transfer. I assumed this was a deliberate choice to delay and fail to refund my funds and I was right. My account was closed on December 4, 2024. I was told the funds would be sent 4 business days later and that I would receive it no later than 10 business days after that. It's been 23 business days with no refund.

  

  Business response

  01/06/2025

  Hi ********,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  
  Bluevine Team

  
  

• Initial Complaint

  12/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  12/18 eve I was told a check didnt cash and my property owner being informed my account was frozen. The next day, I logged into my account and saw a notice to call customer service for more information. Also, there was a task to upload a copy of my ** lic (which they had been provided a few years ago as well).The *** told me my account was frozen due to a security concern and that my **ivers license would be reviewed to unlock my account. The *** refused to tell me what had occurred. She then transferred me to the ***orted fraud department. This *** again told me she could not disclose what occurred, couldnt tell me why I wasnt contacted regarding the concern, and denied anyone else being available to help. She relayed that the process to unlock my account had been escalated and I should have access to my funds by the next day. When I again relayed my insistence to know what security issue happened she then to,d me to have your lawyer email a request for more information to *********************************** When I asked how that general mailbox would be of benefit she told me it would be forwarded to legal at the corporate office. Today, 12/20/2024, I attempted to login to my account and the system kept telling my information was incorrect. When calling their number, their system kept saying my social security number was NOT associated with an account. I finally got ahold of a human (India ***) and was informed this account has been closed. With my obvious distress & numerous redirects to obtain ******************** to my funds, she ***eatedly said my account was closed, my identity couldnt be verified (yesterday with the official **ivers license) & no one could provide anymore info or help. When I stated this was fraudulent and illegal to keep my money and close my account she then told me they would mail you a check in ***************************** they couldnt verify my identity. I want the money in my account & an explanation from corporate.

  

  Business response

  12/27/2024

  Hi ********,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  

  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
  Thank you,
  

  Bluevine Team
  
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩