About

Local BBB:

BBB Serving the Pacific Southwest, Central & Inland California

BBB File Opened:

1/4/2016

Business Started:

9/1/2015

Type of Entity:

Limited Liability Company (LLC)

Additional Information

Refund and Exchange Policy

Return & Exchange Policy 
Disclaimer
Return & Exchange is available for almost every product Autonomous sells in certain markets. 
We offer free return & exchange within the trial period: 
30 days: the 48 contiguous United States
15 days: Canada, Switzerland, the UK and countries in European Union 
You will need to get the Return Merchandise Authorization number (RMA) issued by our Customer Service Department after requesting a return (or exchange). All returns must be approved by the Smart Office team.
We allow return products on its original packaging, so please keep the original shipping packaging (original boxes and packaging materials) after purchase in case you might use our trial policy.
Please note that: There will be a 30% restocking fee for returns that don't have all original packaging
All  Autonomous products purchased from dealers or resellers are not eligible for return or exchange.
You may either request to return (or exchange) by contacting our Customer Service Department at Help Center page, or register an account and access “my order request”.
Return exceptions
If a product purchased from Autonomous is damaged or defective, you are eligible for a return without above pre-conditions.
For the 48 Contiguous United States
You are eligible to return (& exchange) within a 30-day trial period. No returns can be issued after 30 days.
How to initiate a return:
Photographic evidence showing products are still in like-new condition, and have been properly packaged into original packaging must be provided
You will then get return labels of the shipping unit (FedEx), including the Return Merchandise Authorization number via your email address 
You can either choose to bring the package to the local FedEx center to return to Autonomous, or call 1.800.463.3339 to arrange a pickup
Within the 30-day trial, Smart Office will issue a full refund upon receiving the product in its original packaging and in like-new condition, or
You will be sent a new exchanged item equivalent to the value of the returned item in case you request an exchange
Please note that:
The refund will be processed 2 days after we receive the product. And it might take 3 to 5 business days for the refund amount to be posted to your account
A reasonable restocking fee (maximum 30%) will be applied for any product that does not meet aforementioned requirements
If you choose the assembly service, the assembly service fee is non-refundable
For Canada, Switzerland, the UK and countries in the European Union
You are eligible to return (& exchange) within a 15-day trial period. No returns can be issued after 15 days.
How to initiate a return:
Photographic evidence showing products are still in like-new condition, and have been properly packaged into original packaging must be provided
You will then get return labels from the courier, including the Return Merchandise Authorization number via your email address 
Pickup will be scheduled after the date of your receipt of the return label(s)
Within the 15-day trial, Smart Office will issue a full refund upon receiving the product in the original packaging and in like-new condition, or
You will be sent a new exchanged item equivalent to the value of the returned item in case you request for exchange
Please note that:
The refund will be processed 2 days after we receive the product. And it might take 3 to 5 business days for the refund amount to be posted to your account
A reasonable restocking fee (maximum 30%) will be applied for any product that does not meet aforementioned requirements 
If you choose the assembly service, the assembly service fee is non-refundable
For Hawaii, Alaska, and International Countries
Due to high shipping fees and other shipping regulations, return is not allowed for Hawaii, Alaska, and International countries. 
However, our warranty still covers Autonomous products in aforementioned markets. Please have a look at the warranty policy for more information.

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