Reviews
6 Customer Reviews
Review from Heather J
1 star05/03/2024
I had placed an order for their ErgoChair Pro. I got a message saying my order was on hold due to potential fraud. In order to lift the hold I would have to send them a photograph of my drivers license, full language used below." The payment gateway has detected unusual activity or is unable to properly check the billing address of your bank account. To verify & proceed with your order, please kindly upload a picture of your ID via this link >>"I have been shopping online for ages and NEVER has a company selling regular house hold products, asked for a photo of my drivers license. This sounds like fraud. I cancelled my order instead of providing a copy of my ID to be safe and ordered a different chair from another company.While I cannot confirm or know that this company is out of line, I find it ridiculous that they ask for this when there are other ways to confirm this information. There are far less intrusive ways of confirming what they wanted. I welcome this company to explain this policy on this website to put concerns at ease regarding privacy. *I was not defrauded (to my knowledge), I did not provide my ID and I do not know this companies intentions. I am writing this as I cannot find a way to contact the company directly to express my concern.
Autonomous Response
05/08/2024
Hi *******!
Thank you for taking the time to reach out and provide your feedback regarding your case. Please note that the request for verification is merely to keep our customers safe and the orders protected from fraudulent activity, only when the payment gateway security system flags payment information. I checked all systems and do not see that there was any response or questions to our support team regarding this process. Please rest assured, our team only needs to verify a name and address match to the payment method. All other sensitive information should be redacted. If you are not comfortable with that verification method, the finance team can also use things like a utility bill that provide a name and address match to the payment method, for security purposes only.
You can also use payment methods that have further verification such as PayPal linked to them already.
We do apologize greatly for any confusion or inconvenience this may have caused you in your ordering process. If there is anything further we can do to assist, please do not hesitate to reach out to our support teams at any time!
Review from Yidi W
1 star02/12/2023
I purchased the Autonomous SmartDesk Connect in December 2022, but I'm disappointed with its quality. The desk wobbles even when in the non-standing position, and it's becoming increasingly frustrating. Even the slightest movement causes it to shake, which makes it difficult to work effectively. It's disappointing because I paid a premium for this desk, expecting it to be of higher quality than cheaper alternatives. I've tried adjusting it and tightening the screws, but nothing seems to work. I also had an incredibly disappointing experience with the customer service. I had to wait days to review a response from the customer service, and they're not helpful at all. They asked me to send a series of videos showing different angles of the desk, but still failed to provide any solutions. Their warranty is joke. Overall, I wouldn't recommend this desk to anyone who is looking for stability and reliability in their workspace.Review from Alison S
1 star02/11/2023
Scam of a company! They do not disclose items are sold via third party. If an item breaks they have fake warranties and fake customer service that give you the runaround and eventually just ghost you. No way to leave reviews. No follow up on if you’re even happy with an item. They do refund money but do not care if you’re satisfied with your products.Autonomous Response
12/28/2023
Hi there,
Sorry for our delayed response. Upon further review of the complaint, we were able to pull the full correspondence history. I do see where there was some delay with the ***********. This has since been addressed accordingly. Rest assured that all of our products remain listed of who manufactures and ships the items directly on the product page. For example: The Autonomous ErgoChair Pro will show that it is manufactured and shipped by Autonomous. However, the third party vendor items we help to sell on our site are all listed by the company name and shows that they separately ship and manufacture their own items; which is why our team relies heavily on their responses as all the parts and information of their products must come directly from them.
I hope this information finds you well. We wish to further assist in the future should you come back to us at any time! Best wishes!
Review from Aliaksandr K
1 star10/26/2022
I purchased a chair: https://www.autonomous.ai/.../kerdom-office-chair... Warranty policy says: KERDOM promise 24-hour online service, 30-day free returns, 60-day free exchanges, and 1 year warranty. After a week I decided to return the chair due to 1. it's uncomfortable 2. doesn't recline When I contacted the company about the return, they said it was a final sale. The warranty and the return policy don't apply to my order. It doesn't say anywhere about final sale and no return policy.Autonomous Response
10/28/2022
Hi ****, We have reviewed your case via support ticket and troubleshooting conversations. Our items that are at standard price (not on the sale tab) will offer the trial period next to the ship date. You can review the item you purchased on the sale tab- and it does not offer a trial period next to the ship date. Our support agent also explained that your warranty is valid and active. It is only the trial period (return) that is excluded from this sale item. We do apologize for any confusion you may have experienced at this time. If you have further questions or concerns, please do not hesitate to reach back out to our support teamReview from MING Z
1 star07/14/2022
I bought MyoChair about a year and half ago, now it is completely inblanced. When I seek for warranty I was told it is only covered for one year, however my product MyoChair is not even listed in their warranty policy list on their website. The warranty policy page is clearly been altered over time. And when I made the purchase there is no warrant info attached to the order information or invoice also. Now I am ask to spend $200 to purchase parts from them to fix it myself. If a business is allowed to modify warranty policy anyway and anytime they want, isn't it considered to be fraud?Review from Bradley C
1 star06/24/2022
I purchased a Keyboard Tray specifically from Autonomous to go with my Autonomous Desk. The keyboard tray does not fit/work with the desk due to the chassis system of the desk legs. Autonomous is refusing a return & return because it was purchased on sale. This is a $200 keyboard tray (on sale from $250) the ONLY REASON i purchased it was because it was from Autonomous so that it would work with THEIR desks (all of their desks have this chassis system) and I knew that it was difficult to find a keyboard tray that worked with it. The images shown on the website infer that it would work. there is NOTHING on the product description that lead me to believe that it would not work. I scrutinized this for a long time before purchasing. They have absolutely refused to accept a return or do ANYTHING to fix the situation. This is fraud. Normally I would understand that some items might not be eligible for a return, but in this case it was misleading, false advertising, and fraudulent.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.