Reviews

This review is of the Massage Envy on Fairway Drive in Roseville, CA. After being a member for several years, I was no longer using the once a month massage service, $70/month. I called to cancel my membership. The front desk clerk claimed a manager was require to cancel a membership and that a manager was not available to perform this task. They offered to put me on a three month membership freeze. I signed up for that. Once that freeze ended, the $70/month charges started up again. I had not gone in for a massage in 6 months. I called back this March and again asked to cancel my membership, the front desk attendant said that I would have to come in and speak to the manger in person. I made arrangements with the front desk clerk to meet the manager when I arrived, 20-minutes after I called. I drove over during the work day. I arrived and waited for the manager. The manager was on-site in the office right next to the front desk. The front desk attendant went into the office and returned a moment later and told me "the manager is busy and can't meet with you for the rest of the day". I decided not to cause a major scene, but instead told the front desk clerk to tell her manager that if she refused to cancel my membership, I would be forced to contact my credit card company, halt payment, and contact the better business bureau. I am sure Massage Envy is struggling with Covid-19. I am sure the company has told its managers to (at all costs) discourage members from leaving. But I have not used the service that I have been paying for months. I allowed Massage Envy to charge me for several months without using the service and they paid that back by committing fraud. Another way to say it, would be that they are stealing from people.