Complaints

• Initial Complaint

  10/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Employee of business, *******, called me asking for my son and then proceeded to refer to my son as a loser and stated his biased reasons as to why he is a loser. I then advised that hes 33 and responsible for his own debt. Employee then said I must be a loser as well since I'm his father. I explained Im an attorney and there was no need for such rhetoric. ******* then said F@#$ you and hung up.

  Business response

  10/10/2024

  The statements from Mr. Llaca are false and he is the one who used the foul language stating to F*** Off and D*** Head.  Our representative should have handled the matter in a different situation when Mr. Llaca took offense to a question of asking if Nicolas was a good dude. We are not happy with how the situation was handled and insinuations that were made.  These will be handled on our end.  Yet at no time were any of the words or statements made that Mr. Llaca has noted.  If Mr. Llaca has any further questions or request, please send them to info@pacificretrieval.com.    

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Pacific retrieval has called a few times claiming I owe a debt for a vehicle I don't own and have never owned. I called back to clear things up and they hung up on me. They have my first and last name but the wrong middle name. They also obviously have my phone number

  Business response

  09/09/2024

  We apologize for the inconvenience as this number belonged to the incorrect *********************.  We have been in contact with the *********************** about the vehicle and it seems information for *********************** were crossed.  We have removed the phone number **************.

• Initial Complaint

  08/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received a letter in the mail on Monday 8/5/2024 from Pacific Retrieval LLC stating that I owed ************ $6675 for towing and storage services that occurred in December of 2022, 20 months earlier. The vehicle was totaled by the insurance company and all costs/claims were settled by them at that time. I never heard a word from ************ till receiving this letter from Pacific Retrieval, LLC.

  Business response

  08/07/2024

  ********************************* was notified by our client to retrieve the vehicle with the pending lien sale notice.  Attached is a copy of the certificate of mailing confirming by the **** documents were mailed to the same address our company mailed the letters to.  The vehicle was abandoned and left by ********************************* at the tow yard.  The remaining invoice is owed per CA Civil Code 3068.2.  If ********************************* had insurance the charges may be covered in her policy.  If a claim was filed, she can provide us with the claim number and adjusters information.  We are willing to help file a claim as well to see if the insurance would cover the charges. All insurance information can be provided to ***************************************.  ********************************* is liable for the outstanding invoice owed and we are willing to work with her and her insurance to resolve the matter.

• Initial Complaint

  02/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  **** calls, phishing, illegal use of personal information, threats and deragtory statements, just some of the things agents of this business use in attempts to extort money for fraudulent charges.

  Business response

  02/28/2024

  We are attempting to reach ***** and ****** in regard to the outstanding invoice owed from abandoning their vehicle.  The documents are included.  ***** and ****** can contact us if they would like to resolve the matter together.  We will advise our client to further its collection efforts legally if we do not here from either person in the next 60 days.  Any further contact by our office will be in writing.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Spoke with a guy that did not want to give me his name. They called me and told me my Social Security number saying that I own something that I never owned and I asked him to speak with someone else. He denied and told me he was the owner, and then he called back again, pretending to be a different guy when it was the same guy Accused me over the phone and gave me the information on the guy that filed this allegation for me which she was not supposed to do. Please help they are not responding to me. Cannot get any information from them. They say they have a recorded line. If you guys can please listen my name is ************************* thank you.

  Business response

  01/11/2024

  ************** spoke with three different individuals in which one was the owner.  ************** purchased the vehicle from *************************** according to the documents provided to our office which was impounded.  There are current storage and towing fees owed to the towing company.  The address listed on the release was confirmed by *********************** as his sister's address.  If ************** is claiming fraud was committed by *************************** by completing a state document providing ************** as the new owner.  He should file a fraud report with the local police department to ensure there are no other possible fraud items.  Until such time, the outstanding invoice is due unless some other information is provided to our office.

• Initial Complaint

  11/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Knowingly trying to collect money from a party not responsible. Abusive practices.

  Business response

  11/08/2023

  We do not knowingly try to collect money from any party not responsible.  Attached is the lien sale notice and a copy of the notice of assignment from our client showing the responsible party to collect from.  In many cases the interested party listed from the lien sale notice is the last owner of record and responsible for the outstanding invoice.  We received an email 11/07/2023 from ***** and **************** in regard to such. We have reached out to our client to confirm the correct party as we understand that mistakes do happen.  If ***** and **************** have any documents to provide to our office to show ***** was not the current owner at the time of service, we ask for it to be emailed to ******************************* for review.

  Customer response

  11/08/2023

  I am rejecting this response because: The documentation provided by the company clearly shows the registered owner and lienholder of the car. Registered owner is *************************** and Legal owner Lake *************. I am waiting for response from the *** with proof of notice of sale. I demand this company cease actions immediately or I will pursue legal further legal action. 
  

  Business response

  11/09/2023

  As stated prior, just because someone shows as the Registered owner on the lien sale notice does not mean they are the last owner of record.  If the new party fails to register the vehicle or is registered out of state they would show in the interested party section of a lien sale pending how the lien sale company does the paperwork.  The last owner of record is responsible to retrieve their property. Not a previous registered owner or driver.  Per CA Civil Code ****** the registered owner or the last owner pending release is responsible.  We have obtained a copy of the police report that lists ********************* as the last owner of vehicle that is attached.  If the vehicle was sold, please provide documentation. 

  Customer response

  11/09/2023

  I am rejecting this response because:

  as stated before once the *** records arrive they will be provided to you. In the meantime do not take any further action

  
  

• Initial Complaint

  08/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Called insulting me and I dont know who they are or what theyre calling for. I dont owe for a vehicle or have a vehicle in the impound.

  Business response

  08/18/2023

  We apologize to ****************** if he feels he was spoken to in any type of way.  After review we agree that the agent could have been more tactful and not jump to conclusions so quickly.  Thank you for calling us back so we could resolve the call with you and remove your information.  

  Customer response

  08/18/2023

  I am rejecting this response because:
  

• Initial Complaint

  06/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had received calls from Pacifica Retrieval LLC about a Jeep Grand Cherokee that I was liable for tow fees from 5Star Towing on 6/1/22. I never owned this vehicle. I asked for the *** and Plate# to check *** records. I was sent invoice with the *** but not the plate# on 3/2/23. My local *** verified I never owned or was liable for this vehicle. I stopped responding to the scam. Today, I got a phone call from P.R.L saying if I didn't pay they are taking action. They claim when the last registered owner filed a Release Of Liability and put my name down it made me liable for the vehicle in 2018. I asked if they could send me the *** and Plate again, but was hung up on and never received a email w/ info. I was able to find the *** and call towing, ******* said the vehicle came in with no plates but looked up the last plate number. When asked if I was the owner she said no but mention there was 2 other names the car came back to. I checked ***, my Personal info does not match registered owner. I noticed someone else on here had the same issuing. P.R.L stating "A registered owner or transferredowner (interested party) if reported is responsible for the fees by law." I would like to know what law they're referring to. When I asked if I could talk to thier lawyer since they're already planning to seek legal I was told No. I have attached *** website stating "Submitting an NRL to *** does not constitue a transfer of ownership. The vehicle records is not permanently transferred out of your name until The *** receives a completed application for transfer of ownership and payment of appropriate fees from new owner". I also read The Vehicle Code of California and can not find where it says being on the *** makes you reliable/owner. Please state what the EXACT law that makes being named as buyer on a *** makes me liable. Until they can PROVE ME PROOF that I am responsible for this vehicle it is not my responsibility to prove I wasn't, since I never owned this vehicle.

  Business response

  06/23/2023

  Included is the document showing from the CA DMV Vehicle history that **** was the last owner of the vehicle.  The vehicle per the records was sold to **** by *************************** which was reported in October 2018.  Notification was mail to **** by the tow company in June 2022 when the vehicle was towed and stored.  In March 2023 documents were sent to **** to ******************** and he stated he would follow up with us.  After three months we heard nothing from *********  CA Civil Code ****** is the code law to which states a transferred owner is responsible.  If **** sold the vehicle, please provide ** with any documentation to help clear him.  Currently we have put the account in a dispute status pending further review of requested documents.  If any further information is needed from ****, we will reach out.  

• Initial Complaint

  05/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They are harassing my father sending this paperwork and calling over and over. This is not a legit bill this is a scam and a man named ******* needs to stop harassing my father. This is a terrible company and it needs to stop!!!! They scam people out of thousands of dollars. Please help

  Business response

  05/20/2023

  ***************** and her father ************************* are responsible for the outstanding invoice that is not paid.  **** and ****** abandoned the vehicle at the tow yard after obtaining her property from the vehicle.  All the documentation are included.  This is not a scam and **** seems to be attempting to use that word in an attempt to not pay for the services provided.  **** is attempting to defraud our client of the services that were provided from the accident.  They are responsible for the outstanding invoice per CA Civil Code ****** (b).  We have sent letters in attempt to resolve the matter on 02/10/2023 and 03/22/2023 to resolve the matter in our office.  Our attorney sent a letter to ***************** and ************************* on Friday the 17th of May.  If the invoice is not paid within 30 days, we will move forward with our collection efforts against **** and *************  If she is wanting to resolve the matter together, they can contact our office by mail, phone, or at *******************************.  

• Initial Complaint

  05/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I initially received a call asking for my ex-sister in law, when I told the person over the phone they had the wrong number, they said okay and hung up. Then a ***** called my husband, asking for the same person and then when he responded they had the wrong number she then asked for me and began to explain to him that I "owed" money for a vehicle that was registered under my name, which I have proof that I released liability back in 2017. I then called them to ask what this was about and ***** stated that the car was left at a tow yard who was trying to collect fees due since it was left there and they sent letters to the address that it was registered in, I tried explaining to her that I was no longer liable for that vehicle but if she can please mail me the paperwork so that I can see the paperwork where it says what I am being charged for. She then responded agressively saying that she couldn't mail anything out and that if I don't pay over the phone then they will take me to court. I said well I am not paying you anything until you mail me the paperwork ***** then very rudely just said you know what (my name) then we're just going to have to deal with you in court and hung up on me. I then googled their name and turns out they do this often. I emailed them to request information on the vehicle they are claiming to collect debt on and asked them for a written validation notice which by law if they are legit they need to provide and until this day I have not received anything. I called the *** and they confirmed they have my release of liability in record and the vehicle is not under my name. I also searched them on the approved debt collector's lsit and they are not listed on there. I have yet to hear back from them.

  Business response

  05/19/2023

  We will be further looking into the allegations stated by ***************************************  We did offer to email the documents on May 11, 2023 in which ******************************* refused and requested documents to be mailed.  This is her right if she chooses.  On May 11, 2023 at 2:15pm PST we received an email requesting the license plate and vin # of the vehicle we were collecting on.  The information was emailed to ******************** replying to her email on May 12, 2023 at 8:22am PST.  ****** then replied at 9:31am PST stating the vehicle is not registered under her name and released liability years ago.  To please delete her number and husbands from our records.  We responded advising we would adhere to her request, but the records show her and ******* as the last owners of vehicle.  Her claim she never received anything is a false claim as she was corresponding with our group through electronic mail.  We have sent letters to three different addresses for ***************************** and the co-registrant of the vehicle ************************  Unfortunately, most have been returned.  If the *** confirmed a release was done, they can provide a copy as we understand mistakes do happen.  The vehicle is no longer under their names as our client sold the vehicle and updated the *** information accordingly.  We have included a copy of the documents at the time of service that was also provided to *******************************.

  Customer response

  05/19/2023

  I am rejecting this response because: When I said I never received anything through mail was because I have never received anything in the mail and when I requested this to ***** the rudest customer person *** ever had an encounter with, she responded with a very rude tone of voice saying no at this point ****** were just going to deal with you in court then proceeded to hang up. The document I received by email was after the fact that I requested it to look into the *** number. I am asking for a validation report which is my right but I want it mailed to my address which according to you you already have it. I have the copy of the release of liability as well that I will mail to you once I receive the validation report. I would like proof that you are an approved collection agency in the ******************* because I see no record of you being an approved collector on their website. Also, train your employees to act better and have better phone etiquette, maybe people will actually believe your scams a little more. 
  

  Business response

  05/19/2023

  We will investigate our employees' action as stated and take any action necessary.  Our business is active with the *********** and we cannot control what they report to the public.  We will not entertain someone who states this is a little scam and provides false information.  ****** can provide the documentation she claims to have to resolve the matter or not.  As stated, we understand mistakes do happen.  Those who have the documents saved or obtain them send them over immediately to resolve the matter.  She has received all the information required in a validation notice with the documents provided.  It was provided to Joahna by email and through the BBB.  A letter was mailed to the updated address of *********************************************************** on May 12, 2023.  If this is not the correct address, she can email ** as she did prior with the correct address.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩