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Initial Complaint
12/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received an unsolicited letter from "Debt Advisors of America," which is only mentioned in the fine print, as the letter claims to be from the ************************** The letter states that I may qualify for a debt settlement program for accounts with banks like ****************, Bank of America, and others. I feel it uses tactics about accruing penalties and interest to pressure me into calling their phone number, ************. However, the letter does not specify any debts, provide legitimate company details, or offer an option to unsubscribe from future mailings.The letter implies associations with major financial institutions but provides no evidence of any actual affiliation, which is misleading and potentially deceptive. Additionally, the fine print uses vague language to deny responsibility while soliciting consumers for their program.
Business response
12/15/2024
Hello,
Thank you for reaching out. We are sorry to hear that the receipt of our letter has upset you. I have confirmed with our ******************** that you have been added to our Do Not Contact list. You will not receive any further offers from our company.
Thank you,
******
Initial Complaint
12/03/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Worked with agent **** ********* in June 2024 and eventually choose to have Debit Advisor of America help me with the $55k in credit card debit starting in July 2024. I was advised to stop all payments and communication with credit card companies. **** told me he would work with my creditors to reduce amount owed and then what I paid per month would go into a "savings account " with ******************* and then the creditors would take their monthly payment (worked out via ***** per month. Check in with **** on July 8, ************************************** a call back, that was the last communication. I have texted several times, left voice-mail and even left multiple voice-mail on the company's number which I got directly from the website. I always get the recording of all agents are busy, which then turns into the line disconnecting about about 5 minutes. I have yet to hear from this company and now I am thinking this company is a scam. I have also received a lawsuit letter from one of my creditors and yet this company still isn't hasn't responded to me. Any help would be appreciated, however I will not be provided an account number over a public forum.
Business response
12/05/2024
Hello Ms. ******************* you for reaching out and expressing your concerns. I have asked Mr. ********* to return your communication.
In the meantime, I am happy to provide an update for you.
You are enrolled with ******************** This is your **************** and *********************** While **** was your enrollment agent, you should keep the contact information below for the fastest and most efficient service. **** spends 8+ hours per day on the phone with other clients.
Start ************* (Negotiations & ****************)
Telephone: **************
Email: *******************************************************
Your Customer ID is ********. Please also keep this for reference when you contact ********************
I see that you have made 10 deposits into your *************** Account. This money will continue to accrue until the Negotiations team can reach settlement arrangements with each of your creditors. This takes time, but you are doing a great job making your payments on time. Your payments into the escrow account is what drives the success of this program.
If you have any other questions, please feel free to contact me directly at *****************************************.
Thank you,
******
Initial Complaint
08/26/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to file a formal complaint against Debt Advisors of America concerning a letter I received from them on August 18, 2024. The letter appeared to be a debt collection notice urging me to respond "regarding the adjustments of your credit accounts". The letter listed several banks with which I do business and again urged me to respond within 10 days under a section with **Failure to Respond** in bold letters. After looking closer, I realized the letter is a deceitful marketing solicitation. Buried in the small print at the very bottom of the letter is the company name - Debt Advisors of America. It was not listed or mentioned anywhere else in the letter. This notice led me to believe I had accounts in default when in actuality all of my credit accounts are in good standing. This letter is deceptive, intentionally misleading, and appears to be a scare tactic to con unsuspecting people out of giving their personal information and/or signing up for their program. I do not know how this company obtained my information, and I do not want to receive any additional correspondence from them. Any further contact from them will be considered harassment. I request that the Better Business Bureau investigate this matter and take appropriate action against Debt Advisors of America to prevent them from continuing these deceptive practices.
Business response
08/26/2024
Hello,
We are sorry to hear that you are not interested in our offer. I have worked with our team to ensure that your name was removed from our mailing list. You will not receive any future offers from our company.
Thank you!
******
Initial Complaint
08/23/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In ********* Debt advisors of America was supposed to assist with my ****** dollars in credit card debt. They advised me to stop paying my creditors and to ignore any calls or attempts to collect the debt. They said they would handle everything. Well eventually I began getting threatening letters in the mail about lawsuits. When I contacted your company about these letters I was told that it would all be handled. In late 2021 I got a letter requesting my appearance at a court date for a judgement from one of my creditors. At this point I contacted an attorney and was advised bankruptcy was the best option. Prior to all of this my payments were all on time and my credit was fine. I was just drowning in payments and interest. I thought Debt Advisors of America was going to help relieve the financial burden by making one payment. In the weeks and times following bankruptcy, I tried to contact DAA and could not get an explanation. I paid them thousands of dollars, wrecked my credit and still ended up filing bankruptcy. Where is my money? Every time I call I get the run around, get hung up on or some excuse. I just want a refund!!
Business response
08/26/2024
Hello ****************,
Thank you for reaching out. Our records indicate that your program was cancelled due to non-payment on December 21st, 2020. I don't have any further records of you re-enrolling. If you could so kindly send me a copy of your signed agreement, or your Client ID number, I will happily look into this further.
Thank you,
******
Customer response
08/26/2024
I do not have a client number at this time. I want to know why your company violated laws such as telling me to stop communicating with creditors and stop paying them. I filed bankruptcy in 2021. I want to know where my money went. ? I do not currently have debt but I am owed money from your company.
Business response
08/29/2024
Hello ****************,
I was able to locate your Client ID, it is *************.
Your account was cancelled by your Service Provider due to an NSF payment. However, I am looking into the status of your account further with them as you should have received a refund of the funds in your escrow account at the time of cancellation. I will provide an update once I hear back. In the meantime, you are also welcome to reach out to them directly as well. Thank you.
Clarity Debt Resolution, **** (Negotiations Team & Customer Service)
Telephone: ************
Fax: **************
Email: *********************
Mailing Address: **************************************************************
Business response
09/03/2024
Hello ****************,

I heard back from Clarity Debt Relief. Please see their response below.

Good morning ******,

We noticed the client cancelled the program since 2020 and any funds that were available to his trust account with was refunded to his Banking account since 2020. If client request further information, he will need to contact the trust account provider (RAM) and request a Ledger from them. Also the client can contact his Banking, which in that case "U.S. BANK NATIONAL ASSOCIATION" to request a statement to see all transactions from 2020.

Here is RAM phone number: ************

Best Regards,
Initial Complaint
06/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The letter implies that I am owed a settlement. It has no return address. I can not find on ******* I believe it is a scam that gathers personal info.
Business response
06/10/2024
Hello,
Thank you for reaching out. The letter you have received is not a scam. The name of our company is Debt Advisors of America and we help people who are struggling with credit card debt. I have requested for your name to be removed from our mailing list to ensure that you do not receive any further offers from our company. If you need anything else, please do not hesitate to reach out to me directly at ***************************.

Thanks!
******
Initial Complaint
06/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On June 8th, 2024 I received a deceptive letter regarding contacting their offices within 10 days regarding "adjustments of your credit accounts". The letter furthers lists most main US banks and says if I have an account with one of those or other lenders that I could be entitled to a settlement of outstanding balance. If I didn't respond, it would "result in interest accurring on your unsecured credit card balances at an unreasonable rate". I believe this is a scam and the letter doesn't have a company address anywhere or company name at the top. There is a fine print at the bottom that says Debt Advisors of America. I don't have any loans. I make monthly credit card payments and that's it. This letter is causing me a lot of mental and physical distress. There is a notice number at the top that says D4T7-04309, the date of notice is 6/5/2024. The phone numbers listed are ************ and ************
Business response
06/10/2024
Thank you for reaching out. Thank you for providing all of the information necessary to remove you from our mailing list. I have confirmed that this has been completed.
Initial Complaint
05/28/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am writing to file a formal complaint against Debt Advisors of America concerning a letter I received from them on May 28, 2024. The letter appeared to be a debt collection notice urging me to respond "regarding the adjustments of your credit accounts". This is the second letter I have received from this company in the last six months.Unlike correspondence I have received from reputable companies, this letter had ************************* listed where the company information and return address should have been. The letter listed several banks with which I do business and again urged me to respond within 10 days under a section with **Failure to Respond** in bold letters.After looking closer, I realized the letter is a deceitful marketing solicitation. Buried in the small print at the very bottom of the letter is the company name - Debt Advisors of America. It was not listed or mentioned anywhere else in the letter. This notice led me to believe I had accounts in default when in actuality all of my credit accounts are in good standing.This letter is deceptive, intentionally misleading, and appears to be a scare tactic to con unsuspecting people out of giving their personal information and/or signing up for their program. I do not know how this company obtained my information, and I do not want to receive any additional correspondence from them. Any further contact from them will be considered harassment.I request that the Better Business Bureau investigate this matter and take appropriate action against Debt Advisors of America to prevent them from continuing these deceptive practices.
Business response
05/29/2024
Hello,
Thank you for reaching out and for including all necessary information to remove you from our mailing list. I have confirmed with our Marketing Team that you have been removed from our mailing list and that you will not receive any further offers from our company.
Thank you,
******
Customer response
05/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*******************************
Initial Complaint
05/21/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a letter from the company stating that I need to contact them within ten days of receipt of the letter. I am up-to-date on all of my credit card payments and do not know how this company got my information. Additionally, I did not even know the name of the company until I saw the fine print at the bottom of the letter as others had. I need my name and information removed from their marketing list as this is an extremely underhanded way to scare individuals into participating in what is most likely a scam. People are struggling enough and to have a company essentially steal information as a way to make money is truly scummy behavior.
Business response
05/25/2024
Hello,
Thank you for reaching out and for providing all of the information necessary for us to remove you from our mailing list. I have submitted the request to our marketing team. You will not receive any further offers from our company.
Thank you,
******
Initial Complaint
05/06/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hired Debt Advisors of America to settle my debt. They included seven places in the agreement:Bank of America Chase,***********,Bank of *****,Victorias Secret,CareCredit,Citibank.In the process of this duration, they had informed me they settled with five of them, and they were out of the picture already. The other two remaining they stated, they had sent to Oakstone law group.Upon completion of this, I had made every payment every month for 3 to 4 years until this part of my agreement was paid in full and paid off. Approximately almost a year later now, I am getting letters from *********** and Bank of Omaha. *********** is wanting to sue me and take me to court and Bank of Omaha is wanting to offer me a settlement amount to clear off with them. *** also gotten calls from places saying that Oakstone law group had went out of business and went bankrupt, and when you call the number, it says vacant or been disconnected. I am getting letters from law firms attorneys who want to represent me that have said they found out Im being sued by *********** and would like to represent me on my behalf against them. In my view, did not ask Debt Advisors Of America to transfer me to Oakstone law group, and I have done more than needed on my behalf on my part of the agreement and have paid it off completely. I am filing a complaint today against Debt Advisors Of America , whom I have hired as my Debt settlement agency on this issue to begin with and completed my part in full per the payments and the agreement.
Business response
05/09/2024
Hello ********************,
I have reached out to your Service Provider for your account and have asked them to provide a status update of your account. They will also be able to provide more information on how to request a refund if the desired results were not achieved. We are sorry that you have not had a great experience with the ************************** The company that took over their files will be in touch soon to provide you with more information.
Thank you,
******
Customer response
05/09/2024
Hello there- I had to push the REJECT BUTTON to your response so that it will not close out the case on my complaint t to the BBB. I do however hear and understand what you have responded to on the issue and will be waiting, per your informing me, to hear more about this issue from you and whoever else is going to offer a resolve for closure on this issue. Thank you
Business response
05/15/2024
Hello ******,
Thank you for your response. I am reaching out to see if your account manager has been in touch with you? Please let me know when you have a moment

Thank you!
******
Customer response
05/16/2024
hi ******- NO- I havent received any message(s) from any account manager reaching out to me
Initial Complaint
04/25/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was contacted by Debt advisers of America. ********************* agent on March 29 2024 I canceled the arrangement. The next day and have received no more communications from them stating my withdrawal from the program. On April 15, they withdrew. $443.15. I would like to fix this By refunding the moneys and take me off mailing list and to not contact me in the future I need a document that states my application is canceled.I saw this company has many many complaints how can they continue to do business scamming people especially old people like myself
Business response
04/26/2024
Hello ********************,
I am very sorry to hear that our protocol was not followed when you requested to cancel with your agent directly. This is being addressed by the agent's manager. I do see that the funds have been returned to you. I have asked ******************* to process your cancellation request. You will receive a text message/email from them. Please respond yes, to fully cancel out your file. You will not be charged any further. I am very sorry that you had a negative experience with our team, that is not what we strive for. If you have any further questions or concerns, please do not hesitate to contact me directly at ************ or ***************************.
Thank you!
******
Customer response
04/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*********************************

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