Complaints

• Initial Complaint

  02/18/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This are hearing aids I ordered. Received them with a phone number if you had questions. I called the number ************ says not accepting calls at this time. Email them ******************************************************* did that several time finally got them to answer. I explained I would like to return them they simply dont fit wanted the address and information needed to return them. They replied: I *** RMA number and I must request it at the same email address and I wouldnt get a full refund, and if sending back could not use the same mailer they came in and write return to sender they would not except them. Then it said why dont I just keep them an gift them to someone who may benefit from them. All together my credit card is billed $139.00 terrible business I have pleaded with them to call me crickets. Im done with them I have no documents

  Business response

  02/18/2025

  First and foremost, I want to sincerely apologize for the frustration and inconvenience your mother has experienced with both the Oricle Hearing Aids and the challenges in reaching us for a return. We understand how important it is to provide clear and helpful customer service, and we deeply regret that we have not met your expectations.
  
  We also want to address the issue with the size of the hearing aids. Oricle Hearing Aids come with three different sizes of ear domes to ensure a better fit, and we recommend trying the other sizes to see if they may provide a more comfortable experience. Its common for users to initially struggle with the fit, and adjusting to the right size can often improve comfort and performance.
  
  That said, we completely understand your desire to return the hearing aids. As a courtesy, we have already processed a full refund for the order, including the total purchase price ($134.29). You should see the refund reflected on her account within 7-10 business days, depending on your banks processing time.
  
  We truly apologize for the delays in communication and the difficulty in contacting us. We are currently working on improving our response times and customer service processes to ensure a better experience in the future.
  
  If you have any further questions or concerns, please dont hesitate to reach out to us via email at ********************************************************************************************************.
  
  Thank you for your patience and understanding, and once again, we apologize for the inconvenience.
  
  

  Customer response

  02/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  02/17/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered hearing aids from Oricle on January 31, 2025. I am not satisfied with them as they are so small, I am not able to adjust them satisfactorily. I am 81 years old and cannot adapt to these. I have tried calling but the message states they are not taking any calls. You are supposed to contact them through an email. I have emailed them at least five times with no response. I am trying to get return instructions before their 30 day return period is over. I continue to receive emails from them regarding anything but what I'm asking for.

  Business response

  02/18/2025

  First and foremost, I want to sincerely apologize for the frustration and inconvenience you have experienced with both the Oricle Hearing Aids and the challenges in reaching us for a return. We understand how important it is to provide clear and helpful customer service, and we deeply regret that we have not met your expectations.
  
  We also want to address the issue with the size of the hearing aids. Oricle Hearing Aids come with three different sizes of ear domes to ensure a better fit, and we recommend trying the other sizes to see if they may provide a more comfortable experience. Its common for users to initially struggle with the fit, and adjusting to the right size can often improve comfort and performance.
  
  That said, we completely understand your desire to return the hearing aids. As a courtesy, we have already processed a full refund for the order, including the total purchase price. You should see the refund reflected on her account within 7-10 business days, depending on your banks processing time.
  
  We truly apologize for the delays in communication and the difficulty in contacting us. We are currently working on improving our response times and customer service processes to ensure a better experience in the future.
  
  If you have any further questions or concerns, please dont hesitate to reach out to us via email at ************************************************************.
  
  Thank you for your patience and understanding, and once again, we apologize for the inconvenience.
  
  

  Customer response

  02/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  02/17/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My hearing aid order was placed online at the Oricle Hearing website on Jan 18, 2025. The order was received on Jan 30, 2025. After charging the hearing aids on Jan 30 after receipt, the hearing aids were worn on Jan 31. After 2 hours, it was determined that these hearing aids had very poor sound quality and despite being advertised as having sound cancellation capability, no sound cancellation existed. The return policy they provided indicated that the return for a refund had to occur within 30 days of placing the order. They also required the purchaser to obtain a Return Merchandise Number (RMA) by contacting Oricle via phone ************ or email ******************************************************** which was provided as a portion of their return policy. When I called the phone number they provided, I got a recording stating that they were not taking phone calls. I tried the phone number for several days and always got the same recording. On Jan 31, I sent an email to the provided address, but as of Feb 17, have not received an answer with a RMA number to label my return. Today, Feb 17, I found a recurring charge pending on my credit card for $17.19 that Oricle Hearing charged. I have disputed both the $198.77 and $17.19 charges to my credit card . I have not returned the hearing aids because Oricle hearing has not communicated the required RMA number. I feel that their enterprise is fraudulent and this should be made known to the public!

  Business response

  02/18/2025

  First and foremost, we sincerely apologize for the confusion and frustration caused by your recent experience with Oricle Hearing Aid. We understand how important it is to feel confident and in control of your purchases, and we deeply regret any inconvenience or misunderstanding regarding the auto-pay charges.

  We would also like to address your concern about the hearing aids. The Oricle Hearing Aids come with a volume control that can be adjusted to your preference for optimal sound. If the hearing aids do not seem to be functioning as expected, we encourage you to adjust the volume settings to find a comfortable level, as even small adjustments can make a significant difference.

  Upon reviewing your order, we found that the $17.19 charge was for the monthly subscription of the Oricle Hearing Aid Extra Tips, which was added to your order at checkout. As a courtesy, we have processed a full refund for your order, including the subscription charge. You should see the refund reflected on your account within 7-10 business days, depending on your payment method and processing times. Moving forward, you will not incur any further charges related to this subscription.

  We also want to emphasize that we are fully transparent with our upsell offers. During checkout, customers are always given the option to click NO, Thank you to decline any extra products or services. We regret that this may not have been clearly understood, and we will take your feedback into account to improve communication in the future.

  We regret the difficulty you faced trying to contact us, and we are actively working to improve our support system and response times to ensure these issues dont happen again.

  If you have any further questions or concerns, please feel free to contact us at ********************************************************* and we will do our best to assist you promptly.

  Thank you for your understanding, and once again, we apologize for the inconvenience caused.
  

  Customer response

  02/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *********
  
   
  

• Initial Complaint

  02/17/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 12/15/24 I ordered a set of hearing aids. At that time my husband was in the hospital. He passed away on01/09/25,I contacted them and asked to return them and was quoted a refund of ******.On 01/14/25 I shipped them back with a tracking # of ********************** which they received the package on 01/21 *********************************************************************************************************************************** refund.thank you for any help you can provide me. **** ******.

  Business response

  02/18/2025

  
  We are deeply sorry for your loss and want to express our heartfelt condolences during this incredibly difficult time.
  

  We apologize for the inconvenience and frustration you've experienced with the return and refund process. After reviewing your case, we can confirm that we have received the returned hearing aids on January 21, 2025, and we sincerely apologize for the delay in addressing your refund request.
  

  We want to assure you that a full refund for your order has been processed today, and the full amount will be credited to your original payment method. Please allow 3-10 business days for the refund to appear in your account, depending on your bank's processing times.
  

  We value your trust and sincerely regret the challenges you have faced. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  

  Once again, our deepest condolences and thank you for your understanding.

  Customer response

  02/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  02/16/2025

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  My elderly step dad tried to order a hearing aid for less than $100 and the decitful Oricle system would not allow him to complete his order without multiple add ons that ran his bill up to nearly $150!!He could not process and complete the order without agreeing to an extra charge for extra ear buds, then an extra charge for an automatic ear bud subscription, then an extra charge for expedited order processing! He thought he would be able to remove these extra items when reviewing the order prior to submitting his final order. Only, again, the decitful Oricle system automatically processed his ******** render someone unable to complete their order without an option to defer the add ons/additional charges is fraud and thievery! Especially when you know the elderly are your main customers; which is why you choose to be so ************ addition to this, when we attempted to contact customer service they are conveniently not taking customer service calls at this time! Unbelievable but sadly believable that us and so many others have been scammed.We emailed customer service and requested to cancel our order #******* immediately. He was desperate for the hearing aid and even considered pursuing the order IF the additional al charges were removed. However, we never received an additional response from customer service. His credit card was charged and there has been no further communication from customer service regarding a refund. I have ready the numerous complaints of the many elderly victims of this company and am appalled that the practice continues.I am requesting a full refund be issued to my step-dad, who is on a fixed income and lives in my home. All he wanted was to hear better since he is table to afford thousands of dollars for a prescription hearing aid. Now he has had nearly $150 essentially stolen from him, by a business he should be able to trust. Please warn future victims! You can buy a cheap hearing aid at *******, more honest!

  Business response

  02/17/2025

  
  Thank you for sharing your concerns with us, and we sincerely apologize for the frustration and confusion youve experienced. We truly understand how important it is to ensure that our customers feel confident and satisfied with their purchases, especially when it comes to products that directly impact their daily lives, such as hearing aids.

  After reviewing your order, we can confirm that your order (ID# ******** with ********************************************* Aid was canceled and refunded on 02/05/2025. Please allow 7-10 business days for the refund to appear in your account, depending on your banks processing time. We understand how concerning these matters can be, and we want to assure you that weve taken the necessary steps to resolve the issue promptly.

  Regarding the upsell process, we would like to clarify that, during checkout, customers are always presented with the option to decline additional products or services by selecting NO, Thank you. We are truly sorry if this process was not fully understood during your experience. Your feedback is valuable to us, and we will take it into account to further improve how we communicate these options in the future, to prevent any confusion for our customers.

  Once again, we apologize for any distress this has caused. Your experience is important to us, and we are working hard to ensure this does not happen again. If you have any further questions or concerns, please dont hesitate to reach out to us at ********************************************************************************************************.

  Thank you for your patience and understanding.

  Customer response

  02/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The credit card has been credited and we are thankful for that. However, this would have been understood and acceptable had I received any further correspondence from your company confirming the order had been canceled and that the credit was in process. But the last email I received stated there was an issue and my account would not be credited.
  

  I will say that I sat with him during the ordering process and can confirm that on the subsequent pages there was only a large green YES button and no button to decline the additional add-ons. But that is neither here nor there, I will never attempt another order to prove it.
  
  Regards,
  
  ******* *******
  
   

  
  

• Initial Complaint

  02/13/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Requesting a refund from ****** getting nothing but runaround will not send me an RMA number policy states return guaranteed within 45 days of purchase. am well within that.

  Business response

  02/14/2025

  First and foremost, I want to sincerely apologize for the frustration and inconvenience youve experienced with both the Oricle Hearing Aid and the challenges in reaching us for a return. We understand how important it is to provide clear customer service, and we regret not meeting your expectations.

  Wed like to offer some tips to ensure proper use of your Oricle Hearing Aids:
  

  Volume Too High: High volume can cause sound leakage and feedback. Try lowering the volume to minimize this issue.
  Incorrect Wearing: If the microphone is covered, feedback may occur. Ensure youre wearing the hearing aids on the correct ears and that the microphone is uncovered.
  

  Turning On Before Wearing: Turning the hearing aids on before positioning them may cause feedback. We recommend turning them off before inserting them in your ears; they will automatically turn on about 12 seconds after being worn.
  

  Microphone Coverage: Ensure the microphone (sound inlet) remains clear of obstructions for optimal performance.
  

  That said, we completely understand your desire to return the hearing aids. As a courtesy, **** already processed a full refund for the order, including the total purchase price. You should see the refund reflected in your account within 7-10 business days, depending on your bank's processing time.
  

  We apologize for the delays in communication and difficulty in reaching us. If you have any further questions or concerns, please feel free to email us at ********************************************************************************************************.
  

  Thank you for your patience and understanding, and once again, we apologize for the inconvenience.

• Initial Complaint

  02/13/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Jan 30, 2025 I ordered: Oricle Hearing Aids Pro Version $$149.98 Oricle Hearing Aid Warranty $9.99 Oricle Hearing Aid tips six pack $9.99 With tax and shipping I paid a total of $190.13 I did receive the items and they were not comfortable when I tried them on. Items were opened but not used. I have the original packaging. I was informed when I bought them that I could return them. I have tried to call everyday and no one answers their phone. I have emailed 9 times asking for help with the return. I have provided all of the information that they have requested to get an RMA number and return address. I have only gotten the run around from them. The last email I received from them said I should donate them. So apparently they can just take my money after promising I could return the items. They are taking advantage of people who only want to get help with their hearing. I trusted them after seeing multiple ads about how good they were. Shameful! Please help me in getting my refund. Thank you.

  Business response

  02/14/2025

  First and foremost, I want to sincerely apologize for the frustration and inconvenience your mother has experienced with both the Oricle Hearing Aids and the challenges in reaching us for a return. We understand how important it is to provide clear and helpful customer service, and we deeply regret that we have not met your expectations.
  
  We also want to address the issue with the size of the hearing aids. Oricle Hearing Aids come with three different sizes of ear domes to ensure a better fit, and we recommend trying the other sizes to see if they may provide a more comfortable experience. Its common for users to initially struggle with the fit, and adjusting to the right size can often improve comfort and performance.
  
  That said, we completely understand your desire to return the hearing aids. As a courtesy, we have already processed a full refund for the order, including the total purchase price. You should see the refund reflected on her account within 7-10 business days, depending on your banks processing time. Also, our record shows that the *** number (8817494) was sent to your email on 02/13/2025.
  
  We truly apologize for the delays in communication and the difficulty in contacting us. We are currently working on improving our response times and customer service processes to ensure a better experience in the future.
  
  If you have any further questions or concerns, please dont hesitate to reach out to us via email at ************************************************************.
  
  Thank you for your patience and understanding, and once again, we apologize for the inconvenience.
  
  

  Business response

  02/14/2025

  First and foremost, I want to sincerely apologize for the frustration and inconvenience your mother has experienced with both the Oricle Hearing Aids and the challenges in reaching us for a return. We understand how important it is to provide clear and helpful customer service, and we deeply regret that we have not met your expectations.
  
  We also want to address the issue with the size of the hearing aids. Oricle Hearing Aids come with three different sizes of ear domes to ensure a better fit, and we recommend trying the other sizes to see if they may provide a more comfortable experience. Its common for users to initially struggle with the fit, and adjusting to the right size can often improve comfort and performance.
  
  That said, we completely understand your desire to return the hearing aids. As a courtesy, we have already processed a full refund for the order, including the total purchase price. You should see the refund reflected on her account within 7-10 business days, depending on your banks processing time. Also, our record shows that the *** number (8817494) was sent to your email on 02/13/2025.
  
  We truly apologize for the delays in communication and the difficulty in contacting us. We are currently working on improving our response times and customer service processes to ensure a better experience in the future.
  
  If you have any further questions or concerns, please dont hesitate to reach out to us via email at ************************************************************.
  
  Thank you for your patience and understanding, and once again, we apologize for the inconvenience.
  
  

  Customer response

  02/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *********
  
   
  

• Initial Complaint

  02/11/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  February 6 2025 was the date of the claimed order.Oricle Hearing Aids claims an order for replacement ear pieces which I did not place.The amount they claim is $17.19 which I have not yet paid They attempted to deliver today and I refused and am sending back.I need documentation to refuse any credit card charge they may make.

  Business response

  02/14/2025

  First and foremost, we want to sincerely apologize for the confusion and frustration caused by your recent experience with Oricle Hearing Aid. We fully understand how important it is to feel confident and in control of your purchases, and we deeply regret any inconvenience or misunderstanding regarding the auto-pay charges.
  
  As checked, our system indicated that there is a subscription for an extra tips that was added to your initial order. As a courtesy, we have processed a full refund for your order, including the subscription charge. You should see the refund reflected on your account within 7-10 business days, depending on your payment method and processing times.
  
  We regret the difficulty you faced trying to contact us, and we are actively working to improve our support system and response times to ensure these issues dont happen again.
  
  If you have any further questions or concerns, please feel free to contact us at *********************************** and we will do our best to assist you promptly.
  
  Thank you for your understanding, and once again, we apologize for the inconvenience caused.
  
  

• Initial Complaint

  02/11/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order December 31, 2024 for the Oricle Hearing Aids. I received confirmation and was advised on January 2, 2025 the order was on its way.. I received the order on January 8, 2025. I tried them and they did not fit comfortably. I tried all the caps and even with the smallest it was not comfortable where I knew I would make due. I sent a message to Oricle on January 8, 2025 that they would not work and I would like to know how to return. They responded on January 9, 2025 and advised if fit was uncomfortable to let them know and they would explore other options. January 25th they were asking if I could let them know why I wanted to return the item. Their ad indicates hassle free returns, no questions asked. I have sent messages January 27th, 29th, February 3rd, February 7th and February 10th. I am a senior on a fixed income and cannot afford to pay for something I am not able to use. I would appreciate any help in getting instructions on how to return the item and getting a refund. Thank you.

  Business response

  02/14/2025

  First and foremost, I want to sincerely apologize for the frustration and inconvenience you experienced with both the Oricle Hearing Aid and the challenges in reaching us for a return. We understand how important it is to provide clear and helpful customer service, and we deeply regret that we have not met your expectations.
  
  We also want to address the issue with the size of the hearing aids. Oricle Hearing Aids come with three different sizes of ear domes to ensure a better fit, and we recommend trying the other sizes to see if they may provide a more comfortable experience. Its common for users to initially struggle with the fit, and adjusting to the right size can often improve comfort and performance.
  
  That said, we completely understand your desire to return the hearing aids. As a courtesy, we have already processed a full refund for the order, including the total purchase price. You should see the refund reflected on her account within 7-10 business days, depending on your banks processing time. Also, our record shows that the *** number (*******) was sent to your email on 02/11/2025.
  
  We truly apologize for the delays in communication and the difficulty in contacting us. 
  
  If you have any further questions or concerns, please dont hesitate to reach out to us via email at ********************************************************************************************************.
  
  Thank you for your patience and understanding, and once again, we apologize for the inconvenience.
  
  
  

  Customer response

  02/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ********
  
   
  

• Initial Complaint

  02/10/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchases a set of hearing aids and like to return them per the return policy.sent email to get a return information package. Can not get a response. Telephone number shut down . Can not get a response by email a free several messages over a 1 week period.

  Business response

  02/14/2025

  First and foremost, I want to sincerely apologize for the frustration and inconvenience you experienced with the Oricle Hearing Aid and the challenges in reaching us for a return. We understand how important it is to provide clear and helpful customer service, and we deeply regret not meeting your expectations.

  We also want to address the issue you had with your Oricle Hearing Aid. Here are some tips to ensure proper use:
  

  Volume Too High: High volume can increase sound pressure, causing leakage and feedback. Try lowering the volume slightly to minimize this.
  

  Incorrect Wearing: If the microphone is covered, it may cause feedback. Ensure youre wearing the left and right hearing aids in the correct ears and that the microphone is uncovered.
  

  Hearing Aids Turned On Before Wearing: Turning them on before positioning can lead to feedback. We recommend turning them off before putting them in; they will turn on automatically after 12 seconds.
  

  Microphone Coverage: Ensure the microphone (sound inlet) remains uncovered after putting them on, as obstruction can cause feedback.
  

  We completely understand your desire to return the hearing aids. As a courtesy, weve processed a full refund for the order, including the total purchase price. The refund should appear on your account within 7-10 business days, depending on your banks processing time.
  

  We apologize for the delays in communication and the difficulty in reaching us. We are actively working to improve our response times.
  

  If you have any further questions or concerns, please reach out to us via email at ********************************************************************************************************.
  

  Thank you for your patience and understanding, and once again, we apologize for the inconvenience.

  
  

  Customer response

  02/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******* Jr
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩