Reviews

We contracted with Americas Consumer Advocates to terminate our timeshare. We changed our minds and contacted ACA within the maximum five days to exercise our Right to Rescind. The contract stated that ACA would immediately refund all fees. They agreed to send us a refund as a check by mail. When asked, they said that reimbursing our credit card account was not the way they did things. During the following weeks, we contacted ACA multiple times because we did not receive a check. Each time they offered an excuse. We finally requested our credit card company to get the refund. ACA called and threatened to *** us if we did not withdraw the complaint. Our credit card company did remove the charge from our account. We have not heard any more from ACA.

When these clients signed up with our company, they had enough time to review the contract, and all their questions were answered before signing, which means the client was aware that they had a 5day right to rescind THRU EMAIL! which we never received an email but still we decided to take on their petition of canceling even though we had already sent their file to our legal team. We spoke to the client, and we explained that their petition was being processed and that it would take around 15 days to get everything situated and processed since we had already sent legal documentation to her resort, therefore we had to retrieve that and not have them affected before canceling everything and refunding them their money as stated on our contract. The clients didn't understand and wanted their money immediately that same day they called in to cancel we have our policies, and we have a way to work. Even after speaking with the clients and explaining what was going on and the timeframe for them to receive a check for a refund, they decided to contact their financial institution for them to handle this matter directly with us and as her legal right, we are no longer able to get the clients. We worked diligently with her financial institution to figure this out their money was refunded completely, and documentation sent to the resort was retrieved. America's Consumer Advocates will always take care of their clients and look out for their best interest even if they decide to cancel the service, we are not about the money our goal here is to help a lot of people get timeshare freedom that's the reason every person in our company has a way to work looking always for the client's best interest! The clients got their money back, every cent, and since the beginning America's Consumer Advocates never rejected the client's request, unfortunately after involving the financial institution we no longer have a need to contact the client and if they call their calls will be directed to voicemail. We always look for everyone's best interest with nothing more to say and with this situation being closed and handled correctly by us, we appreciate your time and hope you have a great day.