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          Business Profile

          Apps

          NeoBod

          This business is NOT BBB Accredited.

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          Complaints

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          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/28/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 1/16 I noticed a suspicious charge of $19.99 on my account and after researching noticed that NeoBod or fitnessgoalapp charged me for an app I never downloaded or even knew about. 100% fraud here. Not sure how they are doing it and would provide zero explanation when I called. I am warning everyone I know.

          • Initial Complaint

            12/18/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            Did not authorize or know of this purchase for $19.99

          • Initial Complaint

            12/17/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I noticed a charge on my bank statement for "Health Fit" that I did not recognize. So I contacted my bank who informed me there was not additional identifying information on the business. But, they provided a phone number that I could call. Once I did, there was no business name, and the representative couldn't give me the name of their company. She said they are customer service for a variety of businesses. She did provide information that an App was installed by the name NeoBody to my phone and that's what the charge was for. However, I had never heard of this app and is not found anywhere on my phone. I'm not sure how this happened as I am very careful with my bank account information, and do not sign up for subscriptions as I cannot afford them. Not to mention, I have a team of health professionals working with me on weight loss/maintenance.

          • Initial Complaint

            12/06/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My card was charged on 11/24 for $19.99 for HEALTHFITAPP. I called the number to find out what it is and they said neobod app. I said I didnt sign up for this and they said it either came with a watch or I signed up for it through App Store. Neither of those are true. I asked for refund and cancellation which they said they did but I never received email confirmation. I called back multiple times asking how they obtained my information and they could not give me a satisfactory answer. When i threatened to take this as high as I could go they hung up and refused all calls after.

          • Initial Complaint

            11/27/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Neobod is charging my credit card for a service I never requested. I had to cancel my card and contact many companies that legitimately charge that card. Then wait 2 weeks for a new card. I have no idea how they got my information.

          • Initial Complaint

            11/24/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I was charged ***** to my bank account for something I know nothing about. Buyneo something. So, although you dont handle crimesthis is THEFT!!! No idea who this is or why this charge is on my account!!

          • Initial Complaint

            11/12/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            company has been charging $19.99 USD on my credit card for 14 months, starting August 2023. We did not authorize this. I was not provided with any services, product or invoices at any time. I called the number appearing on my charge statement on 11/11/24, to inquire what the charge is for & how they got my credit card#. Requested them to cancel this. Waiting on refund (they said they would only refund 1 month pending charge). This is a scam, we used no product, never signed up, certainly never gave our credit card, yet they billed us 14 times? Total scam. Horrible.

          • Initial Complaint

            11/07/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I am getting charged $24.97 monthly from Online Elite Deals. When I called the number on my CC it turns out to be from an App called Fitness by NeoBod. I never signed up for this app and it certainly isnt downloaded on my phone. They said they would cancel and refund the payments (3 total that I can see) but after waiting 10 business days, no refund. I called again and was told the account is still active and she will go ahead and cancel and request a refund. This time they gave me a cancelation # ********. I have since requested a new card and # so they can no longer keep charging me.

          • Initial Complaint

            10/28/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Received a charge for $19.99 on my credit card with no information from NeoBod company. I didnt know what the charge was and never heard of this company. Called the merchant and had account closed and got a refund.

          • Initial Complaint

            10/23/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I was charged $19.97 on my Direct Express card w/o consent. I reported it to **************, and a new card is being sent (new account). ************** told me the business name is 'New Phoenix Brands LLC'. *******************************************************************************I have no idea about this company, I never authorized this charge, and I wish for a refund.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          San Diego, CA 92139-3972

          Visit Website
          (844) 973-1336

          Customer Complaints Summary

          456 total complaints in the last 3 years.

          23 complaints closed in the last 12 months.

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