Payment Processing Services
Zego A Global Payments CompanyThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
02/07/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On February 5th my regularly schedule payment was processed, however while using their website it allowed me to make a duplicate payment which in turn caused me to go negative. There is no failsafe with their site that pops up to let the consumer know they have a duplicate payment and if they would like to proceed. They aren't even accredited with the BBB and I feel that they do dirty business and have no remorse for the fact their technology isn't even up to par with some of the more half baked sites I have used.Business response
02/10/2025
Hello Aster,
We take resident satisfaction seriously, and appreciate you providing feedback. If you have any questions or concerns about your account, or if you'd like to share any additional feedback we encourage you to call ************** during business hours, and ask to speak to our Tier 2 support team. You can also open a support case at *************************************************** and one of our representatives will respond to you via email. apologize again for any frustration our system has caused you.
Warm Regards,
The Zego TeamInitial Complaint
02/07/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
**** site processor for trentwood hoa c/o cams mgt sc nc greenville sc wilington ** 2625 go to pay electronic ach last mth no issue contact zero about call answering can pay this way according to website cams web link stolen gone can pay with out sign in create account with zero done this for a 1 yr longer go to payment owner fee link gone hacked [pay as customer ]cams trentwood has account of ****************************************************************************** create account and pay hoa without link goes to account page hoa then fill payment method then receipt no link stolen hear Noone can with they zero no contract process payment hear woman white female mid age *********************************** involved also resident at ************************************************* I'd theft stalk watch follow anyplace target criminals 2625 no letter trentwood cams changed processor pay hoa fee how do they expect to pay scheme up fees late fee think they lied property have repair this lawfully legally under sc homeowners act enforce by sc house an fair us housingBusiness response
02/10/2025
Thank you for reaching out to us,
We take resident satisfaction seriously, and appreciate you providing feedback. If you have any questions or concerns about your account, or if you'd like to share any additional feedback we encourage you to call ************** during business hours, and ask to speak to our Tier 2 support team. You can also open a support case at *************************************************** and one of our representatives will respond to you via email. We hope to resolve any outstanding issues, and apologize again for any frustration our system has caused you.
Warm Regards,
The Zego TeamInitial Complaint
02/05/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
**** is overcharging in fees to make payments and take longer then usual to process payments to property management.Example if I pay 45 dollars using credit card why do I have to pay $31.95in processing fees .then u are charged $50 late fee by property management due to ZEGO app slow processing systemBusiness response
02/05/2025
Hello *******,
We take resident satisfaction seriously, and appreciate you providing feedback. If you have any questions or concerns about your account, or if you'd like to share any additional feedback we encourage you to call ************** during business hours, and ask to speak to our Tier 2 support team. You can also open a support case at *************************************************** and one of our representatives will respond to you via email. We hope to resolve any outstanding issues, and apologize again for any frustration our system has caused you.
Warm Regards,
The Zego TeamInitial Complaint
02/04/2025
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have set up the auto pay for my apartment rent since 12/2023, and no issue for the process at all for the whole year until Jan 2025. **** removed my bank account online without notice me at all. So I missed the Jan payment due date. And there was $135 late fee charge occurred. Since it's the first time, so lease office manager removed the late fee for me.Zego suppose process the Feb payment on 2/1 and not process it AGAIN. Now I need to pay the $135 late fee. Zego explained because I skip the Feb pay, however I didn't. When I set up auto pay, I always set up Auto Pay runs Indefinitely. The system Zego using is NOT working very well and cause me late fee charge which I should not pay for it. Please help me to solve this problem, and need Zego reimburse my late fee $135.I attached two screenshot to confirm I paid $135 and the auto pay is set up correctly.Thank you so much for help !!!Business response
02/05/2025
Hello Yuan,
Thank you for taking the time to write us with your concern and our apologies for any confusion. Your bank account was not removed from your profile. When your autopay attempted to submit payment for January, an error was encountered with plaid which was that your login credentials with your banking institution needed to be reauthorized. You would have received an email confirming that your autopay could not run, and for what reason. As for your February payment, as our agent had previously confirmed with you, our records show that the payment was set to skip. This was done on January 17th, and an email would have been sent to your inbox on that day confirming these changes. You are correct that your autopay is set to run indefinitely, but that does not prohibit you from making changes, such as skipping the next scheduled payment, which we can confirm was done for your February payment. Regarding the late fees assessed, there is nothing we can do to assist, as those fees are being assessed by your property, and not ****.If you have any additional questions, please don't hesitate to give us a call at ************, or open a support case at ***************************************************
Warm regards, The Zego Team
Customer response
02/05/2025
First I never received any email from ****, not a once. I wish I can received any email once the auto pay was not process, however it didn't. Please show me the email you said Zego send on 1/17. I do check my email box ********************** even the spam folder, there is no email from Zego at all.
I know the late fee is charge by leasing office, however because Zego didn't process the payment on time TWICE. What's why the leasing office manager refuse to remove late fee again.
Please provide your email address, I will email leasing office manager and copy you on it to explain the whole situation. Maybe she can waive the fee again.
Thanks
Yuan
Business response
02/05/2025
At this point, we highly recommend reaching out to a member of our support team, as they would be better equipped to provide further assistance, as well as create a more consistent communication channel. We encourage you to call ************** during business hours, and ask to speak to our Tier 2 support team. You can also open a support case at *************************************************** and one of our representatives will respond to you via email. We hope to resolve any outstanding issues, and apologize again for any frustration our system has caused you.
Warm Regards,Customer response
02/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Yuan Sun
Initial Complaint
02/03/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On November 30, 2024 I moved out of *************************************on December 9 that property collected rent from me and overdrafted my bank account and on December 12 paylease charged my bank account $25.00. This was all in error as I dont live there and they were given notice when I purchased another home from the same company. I want the $25.00 back and the park company wont give it to me. The park company did return the rent they took out of my account by wont return the paylease $25.00.Business response
02/04/2025
Hi ******,
Thank you for taking the time to leave a review and provide feedback about your experience with ****. Once **** has collected our *** fee, that fee is non-refundable per the terms and conditions for use our site. While we understand that the payment was made in error, it is the users responsibility to manage their account and ensure that any scheduled payments are stopped when needed.
If you have any questions, please give our support team a call at ************** and ask for Tier 2 support. We hope to clear up any frustrations you have with us.
We appreciate your review and hope you have a great day!
Thank you,
The Zego TeamInitial Complaint
01/28/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
RECEIPT DETAILS Transaction #: ********* Resident Name: ******* *. Locks, Jr.Payment made by: Autopay Transaction Date: Jan-***** HOA Fees: $65.00 Processing Fee: $3.17 Total: $68.17 Bank Account ending #**** I received 3 NSF fees all in this month. I received a NSF $30 on 01/07/2025, $25 on 01/27/2025, and $25 on 01/27/2025. That seems a little predictory for a total of $80.Business response
01/28/2025
Hello,
We take resident satisfaction seriously, and appreciate you providing feedback. Hopefully we can help provide some clarification in regards to this transaction. When a payment submitted through **** is returned for insufficient funds, **** will charge the account used $25, as agreed to in our terms of service. It is important to note that ****'s NSF is only $25, and is charged per payment returned for ***. In addition to our *** fee, your bank may also assess their own set of fees.Our records show that we collected our one and only NSF fee for the referenced transaction on 1/27/25. Any additional charges you see on your account statement will need to be confirmed with your bank, as it is likely their own fees you are seeing.
If you have any questions, please don't hesitate to give us a call at ************, or open a support case at ***************************************************
Warm regards,
The Zego TeamInitial Complaint
07/30/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Contract was signed with Rent Manager who uses Zego for payment processing. Payments sent out were taking as many as 6-7 days to reach clients. Tenants had a lot of trouble making payments through the platform. It came to the point I was about to lose owners, so I went to ** and **** for help. They were unable to provide any solution that did not cost additional money and time. RM decided they were not meeting my expectations so they let me out of my contract. ****, however decided they wanted to charge me $2600 because of their failure to perform and forcing me to pursue a new software. They refused to listen to my reasons and offer a compromise or solution. They also refused to allow me to speak with management.Business response
07/31/2024
Hello,
Thank you for providing us with your feedback. As the decommission of the account is complete and the Early Termination Fee has been charged any further discussion would need to be had with our Legal Team as we cannot advise further through Client Services.
Initial Complaint
07/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I spoke with representative Friday, 7/19/2024 to make payment on my HOA Account, was very clear that payment was to be applied to acct#*****, incorrectly applied to wrong account. Management ******************** will not honor request to move funds, requesting full refund. I never authorized a payment to Account *****!Business response
07/29/2024
Hello ********,
We sincerely apologize for any inconvenience or frustration. We take resident satisfaction seriously and we appreciate you providing feedback on your recent experience. A manager from our customer support team will be reaching out to you shortly regarding the issue with your payment. We look forward to connecting with you and resolving this issue.
Warm regards,
The Zego TeamInitial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company charged my small company a $5,579.93 cancelation fee because they claim that I signed an agreement with a clause that mandates that our tenants use their company exclusively for rent payments. In the state of **********, it is illegal to put this type of requirement on our tenants. Many of our tenant pay rent with money orders and can't afford to use electronic payment systems. Initially, I did call to cancel the service because our firm is small and our tenants couldn't afford to use it. I was told that my contract ran through June 2026. I agreed to continue making the $60 monthly payments until the end of the contract. But then they sent an email about this exclusive payment clause and told me that I would be charged the huge fee. They now have an attorney calling and emailing me. I asked for a copy of the supposed contract and they would not provide me with it. All communications were via email. I have them if needed. Resolution is cancelation of this debt and no more contact from this business.Business response
07/24/2024
Hello, *******. Thank you for reaching out. As this is a legal matter, our client services team is unable to further assist. Please respond to the legal representative that has contacted you directly to have your concerns addressed.Initial Complaint
07/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
So I made a payment on June 29 now they're saying on July 5. The payment didn't go through when they're posted on my account and my apartment portal.I called to get some more information and nobody was there to help. Nobody could give me answers, but it's been five days and I don't have any of the money. They said it was returned, even though there was no reason for it to be returned.Business response
07/15/2024
Hi ******,
Thank you for reaching out! Our records show that your June 29th payment was partially returned by your bank. The $800 amount that was set to pay your property was successful, and only the service fee portion which was to go to Zego was returned. If your property is having difficulty locating the payment on their end, it would be best for them to reach out to their support team for assistance. We can confirm though that the $800 portion of the payment was successfully remitted to them.
If you have any additional questions , please don't hesitate to give us a call at ************, or open a support case at ***************************************************
Warm regards, The Zego Team
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Customer Complaints Summary
66 total complaints in the last 3 years.
27 complaints closed in the last 12 months.
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