Reviews

They put you into a ************************************************************ a 36 month contract that will automatically renew if YOU do not give them a 60 day notice prior to that contract ending. They expect a small business owner to remember there is a 36th month contract on top of everything else the person has to do each and every day to keep their business up and running. Then, if you stop processing payments through them like they want you to, they expect you to come up with $6K to get out of the contract OR if you want to continue the contract, pay over $500/month until the contract is done. Their contract is very 1 sided. There is no reminder sent out prior to the ending of the contract to see if you are happy with their services and want to keep them. This is one of her responses back to me about not giving a renewal notice, and increasing rates mid contract: I would like to take this opportunity to clarify that the Agreement governs the relationship and the *** increase does not constitute a modification to the terms of our agreement, as it is explicitly outlined within the agreement itself. Additionally, I would like to emphasize that notifying you regarding the automatic renewal of your term is not listed on your ************ because it is not listed in the agreement, they take out being a good company and making sure their clients are fully aware of everything. I work in property management. If I conducted my business this way, I would loose my reputation that I have worked so hard at keeping. I would have a very hard time renting any of our properties out and I would be fired from the Owners for operating a business this way! Stay as far away from this business as you possibly can!

Hello, Thank you for your feedback. The legally binding contract that was signed by your company states the terms for which terminating your agreement must be met. Unfortunately, any dispute with these terms must be sent through our legal team. Please let us know if you have any further questions or comments.

this is perhaps the payment app / site known to man! So many glitches untik I dont trust it!

Hi *******, Were sorry to hear about your frustrating experience, and we appreciate you bringing this to our attention.Our goal is to provide a reliable and smooth payment experience, so it's concerning to hear that you've encountered so many glitches. Your trust is incredibly important to us, and we sincerely apologize that the app hasnt met your expectations.We would like to investigate the specific issues youve faced so that we can address them and improve your experience. Please contact us directly so we can assist you and work on resolving these problems. You can reach us at ************** and ask to speak to our support team.Thank you for your feedback, and were committed to making things right.-The Zego Team

worst pieces of s*** ever they just want to get your money in extra fees dont even listen to you .

******, Were very sorry to hear that you feel this way, and we want to address your concerns directly.Your experience is not what we strive for, and we sincerely apologize if youve felt unheard or that our fees were unclear. We understand how frustrating this can be, and we want to ensure that your concerns are properly addressed.Please reach out to us directly at ************** so that we can better understand your experience and work towards a resolution. Your feedback is important to us, and we are committed to improving our service and making things right.Thank you for bringing this to our attention.-The Zego Team

The property that I live at switch to **** last year ever since I have had unexplained charges on my bill and also a lot of discrepancies. When I call my property manager, they tell me to call **** when I call Zego and they tell me to call the property manager, I called Zo again. I asked to speak to a supervisor manager. The guy on the phone said he was the top person that you could talk to. He was the only one refused to give me any phone phone numbers gave me an email address to their legal team, I am just gonna have to contact my lawyer at this point. This is insane on my bill. It clearly states were getting charged $27 for processing these. I guess then I get my bill and my water total and my sewer total doesnt add up from the gallon that I used and how much it cost per gallon Im told that it doesnt add up because theyve added a $27 processing fee into that so now Im getting double billed for processing fees , I would not suggest using this company and I send out my deepest sincere heart felt pain for everyone else that does uses company and has to deal with it. Ill be reporting to the Better Business Bureau and also add then to the lawsuit

Were sorry to hear about your frustrating and confusing experience and want to address your concerns immediately.Its clear that theres been a breakdown in communication and clarity regarding the charges on your bill, and we sincerely apologize for the difficulties youve faced in trying to resolve this issue. Your experience is not reflective of the level of service we aim to provide.We take these matters very seriously, and we want to ensure that your concerns are fully investigated and addressed. Please reach out to us directly at ************** and ask to speak to our Tier 2 support team so that we can look into the discrepancies and clarify the situation.We understand how upsetting this has been for you, and we are committed to working with you to find a resolution. Thank you for bringing this to our attention, and we will do everything we can to make this right.-The Zego Team

The apartments where I live use Zego for auto-payments. Over the past two years, it has failed to work properly at least six times. Each time it fails, ******** Company charges me an additional $181.30. This is unacceptable. Consumers should not have to pay fees because of a faulty system.I am writing this to inform other companies and consumers about the issues with ****'s auto-payment system. If your facility uses this service, be aware that these significant errors can occur. Despite my good history with ******** Company, my attempts to have the fees removed have been unsuccessful.

We sincerely apologize for the frustration and inconvenience youve experienced with our AutoPay system.We understand how distressing it is to face repeated issues with a service that should be reliable, especially when it results in additional fees. Your experience is certainly not what we aim for, and we deeply regret the impact this has had on you.We take these concerns very seriously and would like to investigate the specific issues youve encountered to ensure that they are addressed. We are committed to working with both you and ******** Company to find a resolution.Please reach out to us directly at ************** and ask for Tier 2 support so we can look into this matter further. Your feedback is invaluable, and we are committed to making the necessary improvements to prevent this from happening in the future.Thank you for bringing this to our attention, and were here to help make things right.-The Zego Team

I ******************* if you can go pay your rent online be in control of your own money there is a button that comes up and ask you do you want to save your card and set up recurring payment I will gently say no because if you allow them to save your card then these people can go in and get another payment at that point if you do not recognize that payment then you can file a dispute I will do my very best not to ever let them save my card once I have paid rent I go back right away and delete my card because if they get a second payment they would make up a thousand lies and you will not see that money back on your card they sent me a 30 day notice saying I did not pay rent and wanted me to pay rent for a second time and if I had to do that they would probable erase the fist payment and kept the second payment in there pockets I talked to 2 of the office lady and explain to them what happen 1 said disregard that letter and the other one said the put the payment in late.DO it due anygood putting out a monthly calendar because you still have stupid dump people sill slamming doors and I belive the front office encouraging the hillbillies to continue to slam these doors especially where I live on the 5th floor I don't know if they have camera to be picking on people especially black peoples I was at the vending machine this white lady came out the office looking at me and start pointing at her skin on her arm but me being the smart person and she being a dumb stupid **** I just ignored

Hi *****!Thank you for taking the time to leave us a review. We appreciate your feedback, however, these grievances seem better directed towards your property, as Zego is the payment processor for your management company. We are not involved with any of the day to day operations of the property, so any onsite issues would be best brought up to your management company, or the property directly. Should you have any questions or issues about processing payments though, we would be more than happy to help out in any way possible. Should that ever be the case, you can contact our support team at ************ or open a support ticket by visiting ******************************************************** Regards,The Zego Team

I moved in a 55+ community and the my first payment for my *** was due on 01 Jan ****, two payment was taken out of my acct for $1263.90 only $631.95 was to come out. The *** here you pay every 3 month which is ****** and a fee if $1.95 to the processing company Zego. When I told them about what happen they said they would remove one of the direct deposit, it seems 2 was put in, which they claim I did, which I did not. After calling back about my return money I was told that both the direct deposit request was removed than the customer service person put it in again. I looked at my banking acct today and **** had taken again $631.95 when I had paid for 3 month payment of $631.95 and my next payment was due 01 Apr ****. This is the worst company, good luck to anyone that had to use them because your *** assigned them to take your payment. I am cancelling all transaction with them to deal with my payments.

Hello ***,We take resident satisfaction seriously, and appreciate you providing feedback. If you have any questions or concerns about your account, or if you'd like to share any additional feedback we encourage you to call ************** during business hours, and ask to speak to our Tier 2 support team. You can also open a support case at *************************************************** and one of our representatives will respond to you via email. We hope to resolve any outstanding issues, and apologize again for any frustration our system has caused you.Warm Regards,The Zego Team"