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          Business Profile

          Travel Agency

          SkyHikes

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Travel Agency.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/03/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            We were looking for American air line using ******* their number pupped up, they made us believe they are American airline, they scammed ** for $296, from what we see on line, they done this to many other people, we need our money back, they are scammer and should not get a way with this.

          • Initial Complaint

            04/26/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            SkyHikes pretended to be ******** Airline I booked a cargo spot for my dog and told me i needed to pay up front then the rest at the counter. They charged $798 dollars from my credit card account and when I had to cancel due to finding sitter for pet i call them back and said they can cancel the pet spot but not give a refund. then I found an ******** airline customer service and had no record of a pet reservation. called ****** based on the email they sent and they had no record as well. call them back been confused but they called from a different phone number and when i requested to talk to a manager they said i couldn't and that they had no manager.

          • Initial Complaint

            04/09/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I called thinking this was ****** Airlines. They said yes, they were ****** Airlines and proceeded to charge me for a transaction that is normally free by ****** Airlines. I called and asked that they refund my money. They refused and said I had to wait the next business day. These are extremely deceptive business practices. I demand a refund of $251. It turns out they are a travel agency, and I am paying a middleman for what I could do myself for free.

          • Initial Complaint

            08/10/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I booked a flight and the flight was cancelled. When I called what I thought was the airline customer support I got an agent. I specifically asked him if I was dealing with ******* and he said yes (Name is **** ******). He took my original reservation and rerouted me through a nearby city and told me the additional charge was $305 per ticket (3 tickets), which I was OK with as I need to attend my father's funeral. He sent me and email and asked me to agree to the change. Before accepting the change I specifically asked him if I would get a refund for the first tickets and he said YES, I would get an email with the credit amount. When I got the change email I saw a change for Skyhikes for $1140. I asked the agent what that change was for and he said do not worry about it, I would get the credit. I accepted the changed flight on condition that I was getting the credit for my original tickets, $638 per ticket. I have not gotten the email about the credit and no one is answering the phone at Skyhikes. I would like to file a complaint about Skyhikes and request a full refund for the $1140 for the scam they pulled off.

            Business response

            08/16/2022

            Dear BBB Team,

            We have tried to call this passenger several times to get more clarity about this complaint because according to the official document which was sent & authorized by Ms ***** ********* it does not say any information about the credit from the Airlines. However,  It’s always our intention to provide great customer service to all of our clients and we will do our best to resolve this issue also. However, for that it requires a two way conversation, so please ask passenger to call us at 1888-212-5077 and ask for **** ****** or ******* *****, we would be more than happy to assist her, even we have also responded to her complaint via email from our end already but after that we didn't hear from Ms ***** *********. In the meantime to get more clarity we will also go through with the call recording for better understanding and if we will find any conversation regarding a credit promised from our end then we will definitely resolve this complaint on a priority. 

            We have also attached the copy of a official document which was authorised by the card holder and as mentioned it does not say anything about any additional credit from the original Flights.

             

            Thanks & Regards

            Customer Service Team

            Skyhikes

             

            Customer response

            08/16/2022


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID 17701735, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            ***** *********

             

          • Initial Complaint

            06/22/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            This business posed online as another business ********** Airlines). They had an agent book a flight posing as a southwest airline agent. Then charged $100 for their service. That is fraud. They do not tell the customer that they are not Southwest and are a travel agency instead.

          • Initial Complaint

            05/10/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On 5/6/22, I purchased a round trip from ********* ** to ****** ** on skyhikes website with cost of $591.09. I received an email reflecting my purchase and in this email, it cites that my e-ticket will be sent within 4 hours once my credit card is verified. Also in the email, it later stars if I have not received my e-ticket in 24 hours hours then to contact their 24/7 hours customer service at ************. I attempted to call yesterday, 5/9/22, about 8am and was on hold for 1 1/2 hours. I also emailed skyhikes about the status of my purchase on 5/9/22 after the initial call. I called again at 8pm and was on hold for about 1 hour. I called again on 5/10/22 at about 5am and was on hold, called again at about 9am and was on hold for about 30 minutes. I am looking for a resolution of some sort, either deliver my e-ticket or cancel my order. This trip is for a funeral for my nephew who is being transported from MN to CA and I need to know that I will be able to fly out for the funeral or I need to purchase from a different vendor.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          10926 Poblado Rd Apt 2514

          San Diego, CA 92127-5336

          Visit Website
          (855) 882-0072

          Customer Complaints Summary

          10 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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