Reviews

I requested a car pickup at 10PM at ***********, Wisecars charged me 300 for the prepaid reservation. I showed up to find that the desk was closed at 10PM. I had to scramble to get a last minute late night reservation, and tried for the next 6 months to get a refund from Wisecars, but with no success. Their customer service lied about being billed by the carrier (Thrifty, who confirmed that they never billed Wisecars for this). **************** kept claiming that I was a no-show because I arrived after the desk was closed, which was a silly argument because the desk was closed when I needed the car. ************ who stole $300 from me.

Dear ******,Thank you for taking the time to share your feedback. We regret the frustration caused by your experience.Your reservation was scheduled for pick-up at 10 PM. This means the rental process must be completed by this time, not started. Unfortunately, arriving after the location has closed results in being unable to pick up the vehicle. It was stated on the booking page that the location closes at 10 PM so customers are informed ************* per our terms and conditions, reservations can be canceled up to 48 hours before the pick-up time. Since the reservation was not canceled within this window, and the supplier reported it as a no-show, we were unable to process a refund.We apologize for any misunderstanding and appreciate your feedback as we continually work to improve our services.Regards,****** from Wisecars.

We booked a car in April. When we arrived they told us they didn’t have a car for us. We prepaid and they told us they couldn’t do anything about it. They also said we had to call to TRY to cancel… this cost us countless time, stress, and money.

Dear *******,Thank you for sharing your experience, and we truly apologize for the frustration and inconvenience youve faced. We understand how upsetting it is when things dont go as planned, especially after prepaying for a reservation.We are currently investigating this matter and will be reviewing all details of your booking to understand what went wrong and to ensure it doesnt happen again. Your feedback is invaluable, and we are committed to resolving this as quickly as possible.We understand how this situation caused stress, and we sincerely regret the impact it had on your trip. Please allow us some time to fully look into this, and we will reach out to you with an update shortly.Thank you for your patience.Regards,****** from Wisecars.

I recently booked a rental car through Wisecars and had an extremely negative experience. The provider listed on my voucher was CarQ Rent a Car, but upon arrival to the site on November 22, 2024, I was redirected to ***************, a company infamous for scamming customers (verified by numerous negative Yelp reviews). Had I known the actual providers name, I would never have accepted this booking.Despite providing all required documentation, including my third-party liability (TPL) coverage through *********************, the rental company refused to honor the booking unless I purchased their own TPL coverage. I even went the extra mile by contacting Progressive twice, and their agents confirmed to the front desk person that my insurance was valid and transferable to the rental car. The rental company still rejected it, making the booking impossible to use.I contacted Wisecars on the spot to report the issue and request a refund. They promised to investigate and follow up by November 23. After not receiving an update, I wrote to them again on November 25 to request the refund. They finally contacted me on November 28, denying the refund request, and calling this event a no-show, even though the rental providers behavior was completely unreasonable and contrary to the agreement.Wisecars misrepresented the rental provider, failed to resolve the issue, and refused to take responsibility for their partners predatory practices. This experience has left me deeply frustrated, and I strongly caution others against booking through Wisecars. They do not stand behind their bookings or protect their customers from dishonest practices by their partners.Choose another platform if you value transparency, accountability, and peace of mind.

Dear ******,Thank you for sharing your experience with us. We sincerely apologize for the frustration and disappointment caused by this situation. Its clear that the service you received fell far below your expectations, and we deeply regret the inconvenience you faced. We understand your concerns about the rental provider and the issues with third-party liability coverage. Your feedback is extremely important, and we want to assure you that we take matters like these seriously. I confirm that we have reviewed this case once again and issued a refund for the reservation.Should you require further assistance, please contact us at *********************************** We apologize for any inconvenience caused.Regards, ****** from Wisecars.

Is there a way we can zero rating for this car rental service?We booked car rental for our upcoming trip 6 months in advance and nearing our trip they informed that car rental is not available and gave us Phone number for Dollar/Thrifty customer service to directly talk to them. I was informed by Dollar CS that there is no booking done by Wisecars. Wisecars is a scan service and if someone is reading this need to avoid their service. Better use service from leading car rental platform.They did not even honor or attempt to rebook and told me I have to pay almost time and half more for rebooking. Ideally a good company will honor this as this is their fault as they took the payment in advance. Also their refund will be only after 15 days and told me call again if it does not go through. Hopefully some people read this before booking with Wisecars and not get scammed. Worst car rental service ever.

Hello,Thank you for your feedback, and I truly apologize for the inconvenience youve experienced. Id like to clarify that due to an internal issue with our supplier, there was a possibility that your booking could be canceled on their end. Unfortunately, we didnt have any alternative options available at that time to resolve the situation, which is why we were unable to accommodate you further.I completely understand your frustration, and I sincerely regret that we couldnt offer a better solution in this case. We always aim to provide a smooth experience for our customers, and I can assure you that this is not the level of service we strive to offer.Thank you for your understanding.Regards,****** from Wisecars.

Hello,Thank you for your feedback, and I truly apologize for the inconvenience youve experienced. Id like to clarify that due to an internal issue with our supplier, there was a possibility that your booking could be canceled on their end. Unfortunately, we didnt have any alternative options available at that time to resolve the situation, which is why we were unable to accommodate you further.I completely understand your frustration, and I sincerely regret that we couldnt offer a better solution in this case. We always aim to provide a smooth experience for our customers, and I can assure you that this is not the level of service we strive to offer.Thank you for your understanding.Regards,****** from Wisecars.

***DO NOT USE THIS COMPANY***I booked a car for a 5 day period between 10/10 and 10/15. I booked the car on or about 8/18. During that two month gap between booking and landing at the airport I received a notification that the car rental company utilized to furnish the car (Dollar) was not able to guarantee a car for me. This was followed up by a notification informing me that Dollar had confirmed the rental and that there was no worries. When I arrived at the airport to get my car, Dollar informed me that Wisecars had cancelled the contract (for which I had paid a down payment of $258.83 on the booking date). Thus there was no car available. I immediately contacted Wisecars and filed a ticket to ensure I would be refunded the down payment. I have followed up with them on a near daily basis to ensure they are tracking my money they have no stolen. They have assured me with messages they are doing so. It is now a month past the initial problem with no evidence of anything happening. This company is a joke and should not be permitted to do business. This is absurd and not right. Do yourself a favor and dont use them. Secondarily if you do and you receive any slightly questionable notification, immediately file a dispute with your credit card company and work on getting your money back because Wisecars will certainly not help you at all. They are a false and misleading company. I will never use them again and you should not either.

Dear ******,Thank you for bringing this to our attention. We understand your frustration, and wed like to explain the situation and provide some clarity.Due to an internal issue on Dollars end, several bookings, including yours, were unfortunately affected. We did confirm with Dollar that your booking was secured after their initial notification; however, it seems the booking was later still cancelled. This cancellation was not processed from our system, but instead from Dollars side, so we need their formal confirmation to complete your refund.We recognize how important a timely resolution is and are actively following up with Dollar daily to expedite this process. If youre able to obtain confirmation from Dollar directly before we do, please feel free to forward it to us, and well process your refund immediately.We apologize sincerely for the inconvenience this has caused and appreciate your patience as we work to resolve this issue. Thank you for giving us the chance to make things right.Regards,****** from Wisecars.

I planned ahead for a Hawaiian vacation and booked my car before rates got higher. A month prior to the trip I get a message from Wisecars that they can secure a car, this is AFTER they guaranteed a car. Now I'm stuck paying higher last minute rates and scrambling for a car. WOULD NOT RECCOMEND

Dear ******, Thank you for contacting us. Were truly sorry to hear about the frustration you experienced with your recent reservation. Unfortunately, our partner faced an unexpected internal issue that prevented them from fulfilling your booking. One of our agents contacted you in order to provide you with a free upgrade, but you decided to still proceed with the cancellation as you managed to get a cheaper deal elsewhere.Thank you for sharing your feedback, and we hope to regain your confidence in the future.Regards,****** from Wisecars.

The absolute worst-a total scam. I reserved a rental car in ****** for a cheap price. When I arrived, I was informed Wisecars had cancelled my voucher because I was an hour late. The rental car company, Clickrent, was happy to rebook us at over 3x the advertised price. Wisecars would not refund the $250 charged upon reservation, claiming I had not followed terms and ************* NOT USE-IT'S A TOTAL SCAM!

Dear *******,Thank you for contacting us.I'm truly sorry to hear about your recent experience, and I appreciate you taking the time to share your concerns. I can understand how frustrating it must be to have your rental canceled, especially when you were looking forward to your trip.Please note that car rental companies implement ***** periods for delayed pick-**** This means that if you arrive later than your scheduled time, there is usually a window during which the rental company will still honor your reservation. This policy is clearly stated throughout the booking process, including in the terms and conditions, to ensure that customers are well-informed before confirming their reservations.Unfortunately, if a customer fails to arrive within the designated ***** ******* the reservation is often marked as a No-Show, which can lead to cancellation without a refund. In your case, you arrived 5 hours without any prior notice or flight number given.We want to assure you that our aim is to provide a smooth and transparent rental experience, and were sorry that this was not your experience. If you have any further details about your situation or if you would like to discuss this matter further, please dont hesitate to reach out to support@wisecars.com.Regards,****** from Wisecars.

They left us high and dry on the day of our reservation. They cancelled it without letting me know and refused to issue a refund. The customer service was abysmal. This is a scam of a company.

Dear Hannah,Thank you for reaching out and sharing your experience. Were truly sorry to hear about the challenges you encountered with your reservation. Unfortunately, an internal issue with Thrifty impacted several reservations, including yours. We did contact you a week before the pick-up to inform you of the situation and offer assistance with modifying your booking.Please know that we are here to help and committed to resolving any concerns. If you would like to discuss this further, please don't hesitate to reach out at *********************************** We sincerely apologize for the inconvenience and frustration this has caused.Regards,****** from Wisecars.

Dear Hannah,Thank you for reaching out and sharing your experience. Were truly sorry to hear about the challenges you encountered with your reservation. Unfortunately, an internal issue with Thrifty impacted several reservations, including yours. We did contact you a week before the pick-up to inform you of the situation and offer assistance with modifying your booking.Please know that we are here to help and committed to resolving any concerns. If you would like to discuss this further, please don't hesitate to reach out at *********************************** We sincerely apologize for the inconvenience and frustration this has caused.Regards,****** from Wisecars.

I wish I read these reviews before I booked a car with *************. Booked a car last week for a trip to **** and prepaid almost $200 to guarantee. Turns out the 3rd party rental co required an international driver license to book; otherwise I would have to say full overage. How do you make someone pre-pay without letting them know exactly the terms that you are agreeing to? This makes a HUGE DIFFERENCE IN THE PRICE! Since I already prepaid a portion, I had to go through with this. I have booked cars around the worlds and never experienced this. I called the company to get a refund at least of the prepaid amount and the 'customer service **** who is based in ****** basically talked over me the entire time insisting that I agreed to the terms and conditions upon prepayment. Terrible schietsty low rate company. ******** customer service. Women lead company should be ashamed of herself. Nothing to be proud of.

Dear ****,Thank you for sharing your experience with us. I truly empathize with the frustration you faced while picking up your rental car.Each rental company has specific requirements for documents at pick-up, which can vary. We strive to make these requirements clear in the terms and conditions you accept during booking. In your case, it was noted that an International Driving Permit (IDP) is necessary if your license is not from an ** ********** help prepare our customers, we also send an "important information" email a few days before pick-up, reminding you to check these terms. Unfortunately, without the required documents, rental companies typically classify this as a "No-Show," which can be disappointing, as the payment is usually non-refundable.However, I'm glad to see the rental company made an exception in your case and allowed you to proceed, albeit with the requirement of purchasing additional insurance at the counter. This gesture was not typical, as they would usually not release the car without the correct documents.I understand how overwhelming these situations can be, especially with travel plans in place. We encourage all customers to review the booking confirmation and the "important information" email to avoid any misunderstandings at the rental desk.If you have any further questions or need assistance, please dont hesitate to reach out to us directly as support@wisecars.com.Regards,****** from Wisecars.

Its too bad I cant mark 0 stars.I rented a car using Wisecars as a proxy to Noleggiare in ********The price agreed was something like $1200 for a 2 week period, Including full coverage.I get to the rental kiosk and suddenly get charged $1900 in total . Stating something regarding Excess amount ******** and told to take it or leave it option.Its just not worth dealing with a 3rd party to get a rental ************** with rental company directly instead.I am extremely disappointed to the conclusion of a great vacation in ******

Dear Benito, Thank you for sharing your experience, and I’m sorry to hear about the issues you faced with your rental in Catania. We’d like to look into this matter further to better understand what happened and address your concerns, as I can see that you have not reported any issue to us. Please contact our support team directly at support@wisecars.com, and we’ll be happy to assist you in resolving the issue. We take this feedback seriously and want to ensure that your experience is reviewed thoroughly. Regards, Rachel from Wisecars.

Dear Benito, Thank you for sharing your experience, and I’m sorry to hear about the issues you faced with your rental in Catania. We’d like to look into this matter further to better understand what happened and address your concerns, as I can see that you have not reported any issue to us. Please contact our support team directly at support@wisecars.com, and we’ll be happy to assist you in resolving the issue. We take this feedback seriously and want to ensure that your experience is reviewed thoroughly. Regards, Rachel from Wisecars.