Complaints

• Initial Complaint

  01/23/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Service requested on Tuesday 02/05/2024, 10:00 PM,I paid : $444.39 for renting ****** Corolla for a week. First: After many boundaries they put infront of me I decided to cancel and leave. One of problems show up after my arrival : they wanted me to pay cash extra around $500 as acredit, because I am local and made the reservation from the Airport, which is not mentioned and no one talked to me about that.Second: Is the key reason, I did not got the car I reserved or a car in the same category or similar to ****** corolla this happened after we solved the problem of the credit card. In conclusion, Wisecars rentals they sell services of third party its name is Fox rentals. They dont have any control of the service provided by the third part, so I think they was not able to help so much. Finally, I did not get any services with a lot of problems show at the last moment. I did not sign any documents with them or agree with any of their policies or agreements. They told my at the location we will consider you dont show up, here where I decided to leave and ask fir refund which they refused to do up to now.

  Business response

  01/24/2025

  Dear Atif,

  Thank you for contacting us regarding your recent experience. We are sorry to hear about the difficulties you faced at the rental desk.
  

  The reason the rental was refused was due to the absence of a credit card, which is a requirement outlined multiple times throughout the booking process. Without presenting a valid credit card, the reservation is considered a no-show under our policy, and as such, is not eligible for a refund.

  Regarding the $500 deposit, this is a standard requirement for local renters at the airport location, as stated in the rental terms prior to completing your booking. It is necessary for renters to meet these conditions to proceed with the rental.

  *** did not report any issues with their fleet or availability of the car category reserved, and there is no record of failure to provide a ****** Corolla or a similar vehicle. Wisecars acts as a broker, facilitating bookings between customers and third-party rental suppliers, but the rental experience at the location is managed directly by the supplier.
  

  We regret that this situation was not resolved to your satisfaction, but given the circumstances and the terms agreed upon, we are unable to process a refund for your reservation.
  

  If you have further questions or require additional information, please contact us at ************************************************************.

  Regards,

  ****** from Wisecars.

  Customer response

  01/24/2025

   
  Complaint: 22850965
  
  I am rejecting this response because:what you claim is not right, and I provided my credit card, so I show you my credit card today as an evidence. Anyway this issue was not last too long till we solve it.

  they asked me for cash deposits I already gave them my card so there is no problem with the deposit the problem with cash deposit of $500 the reason Fox representative told me is ( I reserved at the airport brunch while you are local resident) no body told me something similar.

  They dont have ****** Corolla ( the one I reserved) and they said we can offer you something similar which is not similar at all.

  I decided to not sign any contract or pepers and picked up my stuff and left to ****** dealership immediately.
  
  Sincerely,
  
  Atif Alsari

  Business response

  01/27/2025

  Dear Atif,

  We sincerely apologize for any misunderstanding.

  To assist you further and resolve this matter, we kindly ask you to send us a picture of the credit card in question, ensuring all sensitive information is covered. You can email this securely to ************************************************************.

  Once we receive the information, well work quickly to investigate and provide a resolution. Thank you for your cooperation, and we appreciate your patience.

  Regards,

  ****** from Wisecars.

• Initial Complaint

  01/23/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This complaint is in refence to a rental car I contracted with Wisecars. The issue lies in Wisecars Inc.'s inability to provide the rental vehicle as contracted and their attempt to impose additional, unjustified fees. I did not cancel the transaction but was left without the service I paid for due to their conduct.Upon arrival at the rental location, Wisecars demanded proof of insurance. To meet this requirement, I provided both my commercial vehicle insurance policy (from my own firm) and a personal auto insurance policy, both of which offer full coverage. Despite this, Wisecars deemed my policies unacceptable and insisted that I purchase their insurance product. When I requested to inspect the vehicle I had reserved, they failed to provide it, which further invalidates their contractual obligation.While waiting in line, I observed at least three other customers being denied the use of their own insurance and being pressured to purchase Wisecars' insurance. This pattern demonstrates a troubling and deliberate practice of prioritizing their own profit over honoring the terms of their agreements.Further research has revealed widespread dissatisfaction with Wisecars' practices, underscoring that my experience was not an isolated incident. The following are recurring themes from customer reviews, including complaints documented with consumer protection platforms and the Better Business Bureau (BBB):Reservation Cancellations: Many customers report arriving to find their reservations canceled without notice, often resulting in scrambling to secure alternate arrangements at significantly higher costs.Unavailability of Cars: Cars reserved and confirmed are frequently unavailable upon arrival, leaving customers stranded or forced to accept alternative vehicles.Non-Refundable Deposits: Wisecars has faced numerous complaints about unclear or late disclosed terms that prevent refunds, even in cases where customers believe a refund is justified.Inadequate

  Business response

  01/24/2025

  Dear *******,

  Thank you for reaching out to us regarding your recent experience.
  

  We would like to clarify that Wisecars is not a car rental supplier; rather, we are a car rental broker that partners with various rental companies to offer competitive deals to our customers. In this case, your reservation was with Stride Rent a Car.
  

  As outlined in the Terms and Conditions agreed to during the booking process, the car rental company will require proof of your own insurance coverage for Collision Damage Waiver (CDW). If the insurance you provide does not meet the requirements stated on the Terms and Conditions accepted during the booking process, they may require you to purchase their own insurance. Unfortunately, if this requirement is not fulfilled, the reservation cannot proceed, and cancellations are no longer possible within 48 hours of the pick-up time.
  

  To assist you further, we encourage you to send proof of your insurance to ************************************************************ so we can review your case.

  We value your feedback and hope to resolve this matter promptly for you.

  Regards,

  ****** from Wisecars.

• Initial Complaint

  12/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Your Wisecars reservation number is ******** I needed a rental i got at the airport at 7:00 am when I rented the vehicle I was aware of $330.05 and $150.00 deposit but when I got to the counter the deposit was higher than I saw online, I reached out to wise cars and I was told they couldn't refund me the money because I rented the car and now the company couldn't cancel the rental because they would lose money because nobody else can rent the car now. It is $330.05

  Business response

  12/16/2024

  Dear ****,

  Thank you for reaching out to us regarding your concerns. 

  We understand your frustration, and we want to clarify the terms of your booking. The deposit amount varies depending on the renter's situation, as outlined in the terms and conditions agreed to during the booking process: for customers arriving by plane (as this is an airport location) the deposit is USD 150, for local renters it is USD 500. I have attached a screenshot for reference.

  As this location is categorized as an airport rental, the USD 500 deposit applies to local renters. If these terms are not met, the rental company considers it a no-show, and the reservation cannot proceed.

  Unfortunately, once the booking is confirmed and the vehicle is reserved, cancellations less than 48h before the pick-up are not eligible for a refund as per our policy.
  

  If you have additional concerns, please let us know, and well be happy to assist further.

  Customer response

  12/16/2024

   
  Complaint: 22687120
  
  I am rejecting this response because:

   

  I have complain to *********** card already, but this people are shady. The clerk at fox rent a car told me that they couldnt cancel the reservation the only that could cancel was wise but this people just want to ripped people off.
  
  Sincerely,
  
  **** ******

  Business response

  12/17/2024

  Dear ****,

  Were sorry to hear about your experience and any confusion regarding the cancellation process.

  If the reservation was made through Wisecars, it does need to be canceled directly with us, as our cancellation policy applies. Unfortunately, rental suppliers like *** are unable to process cancellations for bookings made through third-party platforms.

  Wed be happy to assist you with reviewing the details of your reservation and our policies. Please reach out to our customer support team so we can look into this further and provide clarity.

  Regards,

  ****** from Wisecars.

• Initial Complaint

  12/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On November 9th 2024 we completed a booking for a one-way car rental from ************** to ****************. The rental starts on Friday 27th December at 10am, and ends on Sunday 29th December at 10am. The price advertised was $******. We paid the full amount at the check-out page. We received a confirmation email shortly afterwards with some details re booking including the costs explanation in which it is clearly stated $0 left to be accounted for. I've copied and pasted below:RECEIPT You have paid for these items Car hireA$ ****** Amount paidA$ ****** PAY AT PICK-UP You will pay for these items at the counter Car hireA$ 0.00 Amount due at pick-upA$ 0.00 On December 4th we received an email from WiseCars explaining that there was an error and we had to pay a one-way fee of $300. This cost was NOT listed in any way on the booking. It we had been aware of this cost, we wouldn't have purchased the product. There competitors offering similar rates, and we would have continue the purchase with another company. We made plans with significant financial costs during the past month, confident the booking was confirmed and reserved. Thus cancellation isn't an option for us. We don't think we should be financially punished for not being correctly informed of the costs during the purchase of the product. We have emailed WiseCars and informed them of the Australian consumer laws but also the Honesty Pricing law in **********. We have asked WiseCars multiple times to honour the deal, and they continue to refuse. The outcome we are seeking is to retain our booking without paying for an extra-charge that we were not made aware at the time of booking. It is being requested on an incredible unreasonable time. For us it seems that the company is ignoring the law, and not abiding by their own terms of services.

  Business response

  12/11/2024

  Dear *****,

  Thank you for bringing your concerns to our attention. We are sorry to hear about this and appreciate the opportunity to address your complaint.

  On November 9th, 2024, you completed a booking for a one-way car rental from ************** to ****************. At the time of booking, the one-way fee was not included in the quoted price, nor was it presented as being included. While the confirmation email provided a breakdown of costs, it did not state that the one-way fee was covered.
  

  Unfortunately, due to a system error, this fee was not displayed during the initial booking process. As soon as we became aware of this issue, we promptly informed all affected customers, including you, on December 4th, to ensure full transparency regarding the additional cost.

  I understand that you were considering other options from our competitors, but Id like to clarify that the original booking you made was for AUD 228. The one-way fee charged by most suppliers is around AUD 300, which makes it impossible for our competitors to offer a price similar to AUD 228 that already includes this one-way fee. 

   We completely understand your frustration, and we truly appreciate your patience. However, after carefully reviewing your request, we regret that we are unable to waive the fee for these reasons.
  

  We sincerely hope this helps explain the situation, and were here if you have any further questions or need assistance.

  Regards,

  ****** from Wisecars.

  Customer response

  12/11/2024

   
  Complaint: 22669911
  
  I am rejecting this response because:
  My partner and I travel frequently and have rented one-way cars. In all previous bookings, the fees and costs have been transparent. It is unacceptable and disrespectful to suggest that I was dishonest when stating that we did not purchase the service from another company, especially since the prices were competitive. There were similar products and we did the enormous mistake of choosing WiseCars. 

  
  

  We booked with WiseCars 45 days in advance to avoid stress during this busy period. I have attached evidence of a WiseCars booking to occur also in 45 days for the same route, timeframe, and conditions as our November 9th booking, showing a total amount of $260. To claim that such a price is "impossible" is false unless there is a technical error on WiseCars' website [again]. I have also included competitor rates from **********, which similarly offer competitive prices.

  
  

  Thus, since the "impossible rates" clause has been refuted, we cannot accept "it was an error" as justification for charging us a fee that was not disclosed on your confirmation email. Your statement that our booking "did not state that the one-way fee was covered" is concerning. It also did not state that the fee was not covered. This lack of transparency is misleading us and we find it unlawful; had the costs been clear, we would have chosen a competitor offering similar deals. Which I hope to have proven they are indeed real.

  
  

  We firmly understand as consumers that the product went against the Honest Pricing Law. We bought a product by being informed by the price and costs wisecars informed us. Your mistake is not our fault and we should not be affected. 
  Sincerely,
  
  ***** *****

  Business response

  12/13/2024

  Dear *****,

  Thank you for your response.

  As stated on the booking page, there is a section labeled "Deal Includes" that outlines what is covered in the quoted price. The inclusion of this section implies that anything not listed there is excluded. Some suppliers even have extra taxes and fees when you arrive at the counter as these vary depending on the state/location.

  Regarding the competitive rates you found, I would like to reiterate that if the one-way fee for car rental suppliers is AUD 300, it's impossible to find a deal for less than AUD 228. The final price will be AUD 300 plus the price for the rental days plus taxes minimum. Unfortunately, the pictures you attached are the payment summary and the interaction with our support team.

  You remain eligible to cancel your booking with a full refund or proceed with the rental paying this fee, please contact us at ********************************** for further assistance. We apologize for any inconvenience caused.

  Regards,

  ****** from Wisecars.

  Customer response

  12/13/2024

   
  Complaint: 22669911
  I am rejecting this response because:
  

  In order to continue this dispute using facts and evidence, please learn how to navigate this platform. I attached 2 pdf documents in my previous message that proves my argument that one-way car rentals ARE available for less than aud300. You accessed the documents I attached in my innital message, not the correct ones. If I need to make things simpler for you, just go on your own website and type a one-way car from ************** to **************** from FEB6TH TO FEB8TH 2025. To enlight you even more, check the competitors rates.

  I really (REALLY) look forward to read your response in regards to that discovery. I've attached screenshots this time as well. 

  You have a legal obligation to disclose fees, it isn't your decision to honour the deal based on you the price you advertised by "error". It is the Law to honour the deal. As a refresher I am pasting the Honesty Pricing Law below. As I'm sure you are aware, your business is under this Law. 

  You advertised a product without all the fees, that is illegal. That's it. We are not canceling the booking, we paid for a product and won't pay 1 cent more. 

  Beginning July 1, 2024, the Honest Pricing Law or Hidden Fees Statute, SB 478, which was recently amended by SB 1524, makes it illegal for most businesses to advertise or list a price for a good or service that does not include all required fees or charges other than certain government taxes and shipping costs.

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  11/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ***DO NOT USE THIS COMPANY***I booked a car for a 5 day period between 10/10 and 10/15. I booked the car on or about 8/18. During that two month gap between booking and landing at the airport I received a notification that the car rental company utilized to furnish the car (Dollar) was not able to guarantee a car for me. This was followed up by a notification informing me that Dollar had confirmed the rental and that there was no worries. When I arrived at the airport to get my car, Dollar informed me that Wisecars had cancelled the contract (for which I had paid a down payment of $258.83 on the booking date). Thus there was no car available. I immediately contacted Wisecars and filed a ticket to ensure I would be refunded the down payment. I have followed up with them on a near daily basis to ensure they are tracking my money they have no stolen. They have assured me with messages they are doing so. It is now a month past the initial problem with no evidence of anything happening. This company is a joke and should not be permitted to do business. This is absurd and not right. Do yourself a favor and dont use them. Secondarily if you do and you receive any slightly questionable notification, immediately file a dispute with your credit card company and work on getting your money back because Wisecars will certainly not help you at all. They are a false and misleading company. I will never use them again and you should not either.

  Business response

  11/14/2024

  Dear ******,
  
  Thank you for sharing your experience with us, and I'm truly sorry for the frustration and inconvenience you encountered. Its clear we fell short in this situation, and I want to acknowledge your disappointment with how this was handled.
  
  It sounds like you received conflicting information regarding the availability of your rental, which led to a significant inconvenience when you arrived at the airport without a car. I apologize for the delay in processing your refund, as we understand how important it is to resolve this promptly. 
  
  Currently, the supplier is taking longer than expected to respond to our inquiries. If youre able to reach out to them directly and get confirmation that the reservation was canceled on their end, please let us know. With that confirmation, we will process your refund as soon as possible. In the meantime, we are actively following up with the supplier and waiting for their response. 
  
  We appreciate your understanding and will keep you updated as we continue to work on resolving this issue.
  
  Regards,
  ****** from Wisecars.

  Customer response

  11/15/2024

   
  Complaint: 22550388
  
  I am rejecting this response because:

  It has been greater than a month of waiting for a response from Dollar. There is no company in the **** that has a standard wait time of 4 business weeks for a response unless its a government agency. Contact Dollar every day in every way you can regarding this complaint until you illicit a response. I am positive that one singular email was sent from your company with absolutely zero urgency and is just drifting in the ether. Take an aggressive approach about getting your customers money back and you may yet be able to partially redeem yourself.
  
  Sincerely,
  
  ****** ********

  Business response

  11/18/2024

  Dear ******,

  Thank you for sharing your thoughts. I understand your frustration with the delay, and I assure you that we share your concerns. We are regularly following up with Dollar, as we certainly do not want to receive complaints from our valued customers.
  

  In fact, I have attached proof that we have been consistently requesting updates from Dollar without receiving a response. It seems their customer service is currently experiencing a backlog, which has impacted the response time. We have also tried calling several customer service numbers but they don't get us to a live agent.

  As mentioned before, if you manage to get confirmation from them directly, please send us that proof, and we will process your refund as soon as possible. In the meantime, I will continue to push for a resolution from Dollar to ensure your concerns are addressed promptly.

  Thank you for your patience as we work through this issue.

• Initial Complaint

  11/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 6/25/24, i reserved a car through either Kayak website or theirs (reservation ********) for Thrifty car rental for 2/22/25-3/8/25. I paid ****** with $231.90 to be paid at pickup at the *********************. Today, 11/11/24 , I received both an email, and voicemail, indicating ****** could not honor reservation as it had a shortage of cars (email excuse). When I called back I was first told Thrift had some software problem with ********* (August or summer) and they couldn't sort out records and cancelled reservations for all 3rd party vendors, so I could try to pick up with voucher or cancel and try and get another rental. I then called Thrifty (Vel) who found my reservation under my name but said it had been cancelled by customer. I said I hadn't and told them what I had been told by Wisecars. They said their system said customer cancelled 1026 or 27/24 and they wouldn't reinstate reservation. I called Wisecars to get a refund on my money and was told this time that they learned of problem due to customers arriving to pickup cars and finding their reservations had been cancelled. Neither company is accepting blame and customers are suffering. Thrifty's new price was ****** for same time period. I'd like to know who is at fault, and should I have to pay more for a car rental, that company should cover the difference. It does appear that the refund of my ****** is in process on my credit card.

  Business response

  11/12/2024

  Dear *******,

  Thank you for sharing the detailed account of your experience. I understand how frustrating this situation has been, especially with the conflicting information from different parties and the unexpected cancellation.

  From our review, it appears that Thrifty did experience issues with third-party reservations, which unfortunately led to the cancellation of some bookings, including yours. This was not a decision made by Wisecars, and I understand how difficult it has been to find clarity in this situation. We have initiated the refund of your $428.84, and it should appear in your account soon.

  As for the increase in rental costs, we completely empathize with your position. Unfortunately, as the cancellation was processed by Thrifty and outside of our control, were unable to cover the difference in price for a new booking. However, we recommend reaching out to Thrifty customer support to explain the issue, as they may be able to offer a solution directly.

  Since your pick-up date is in three months, there is still time to explore alternative options. Car rental companies work with live rates that fluctuate based on availability and demand, so theres a chance rates could drop closer to your travel date. You might also find competitive rates by checking other platforms like Kayak or **********, which frequently list various options across rental agencies. We hope this can help you secure a suitable vehicle at a comparable price.

  Please dont hesitate to reach out if you have further questions or need additional assistance.

  Regards,

  ****** from Wisecars.

• Initial Complaint

  11/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  in august 2024,,,i order to rent car from WISE CAR on internet to be picked up in ***************** when i got there lady behind counter refuse to give me the car i put money down on i called WISE CAR to cancell to get my money back but they said NO they trying to tell me i had gotten the car...which i did not..then they came up with more excuses... they said on there site was a policy of no returns,,,i never seen that policy.....how can they take some ones money and refuse to give back i did what i was suppose to do cancell car right away they agree to cancell car but wont give my money back..thats no way to run a buisness.....like so many excuses said to me about this ...been trying since AUGUST 2024 TO GET HELP CAN U HELP

  Business response

  11/08/2024

  Dear *******,

  Thank you for your feedback, and were sorry for the difficulties you faced at the rental counter.
  

  The reason a car wasnt provided was due to the requirement of a credit card in the main drivers name. This is a necessary condition set by our rental partners to ensure security for the booking, and it is highlighted multiple times throughout the booking process. Without this credit card, the car cannot be released, and the booking is classified as a "No-Show," which unfortunately makes it ineligible for a refund.
  

  Please reach out if theres anything more we can clarify or assist you with.

  Regards,

  ****** from Wisecars.

• Initial Complaint

  10/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 9/25, I attempted to rent a car via Kayak using Apple Pay. Subsequently I never received a confirmation email so I thought the rental did not go through. I later rented through a different website. Then on 10/20 when I received my credit card statement I saw a charge for $196.44 with wisecars. Since I didnt know who it was I contacted them. They initially did not recognize my inquiry and said there was no transaction under my email. I kept insisting that I wanted to resolve with them so they can refund me before I file a dispute. They got back to me 10 days later on 10/30 stating that the email address they had on file was incorrect, which is why I never received it. I would have expected them to then refund me but no, they said its considered a no show. What kind of scam is this? They must have seen the email confirmation was not delivered. Please help me get my refund.

  Business response

  10/31/2024

  Dear *****,

  Thank you for reaching out to us.

  Weve carefully reviewed your booking details and can confirm that the reservation confirmation was sent to the email address provided at the time of booking. Unfortunately, it appears that an incorrect email address was entered, which prevented the confirmation from reaching you. I have attached a screenshot for your records.
  

  As part of the booking process, its essential for customers to provide accurate contact information to ensure that all communications, including confirmations and updates, are successfully delivered. In this case, the email in our system was listed as *********************************. 

  Since the reservation was not claimed, it was classified as a No-Show, which does not qualify for a refund under our terms. We have provided some rental credits as an exception.

  If there is anything we can assist with in the future, or if you have additional questions, please feel free to reach out to us at ************************************************************.

  Regards,

  ****** from Wisecars.

• Initial Complaint

  10/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ***ervation booked and pre paid for a car pick up on october 8. *** number ********- Name ******* ***** and *****,****** I called to reconfim bookin to wisecar in September and was told ***ervation is fine and we wont have any problems.I did see the booking in dollar rent a car as well. October 8 went to pick it up car and was told ***revation was cancelled. dollar reinstated *** and made us pay again for the rental. I called wise on October 8 and was told company woud look into it. There was one email saying still looking into it and no further acton on wise part.If there were no more cars, as it happens frequently, the issue would have been terrible.The issue is i paid twice now and not happy wise choose to not refund car and take immediate action.I will not use wise again as it appears that this may be a scam of sorts.

  Business response

  10/28/2024

  Dear ******,

  Thank you for sharing your experience, and were very sorry for the issues you faced with your reservation.

  An internal issue with Thrifty/Dollar did indeed affect several reservations, so we contacted Dollar directly to verify if your booking was impacted. They confirmed it was not, which is why we advised you to proceed with the car pick-up.

  Upon hearing from you that the reservation was unexpectedly canceled at pick-up, we immediately reached out to Dollar again to confirm the cancellation so we could process your refund. We can confirm that the refund has now been issued, and it should reflect in your account within 3-5 business days.

  We apologize for the frustration and inconvenience this situation has caused. If theres anything more we can assist you with, please feel free to reach out, and thank you for your patience as we worked to resolve this.

  Regards,

  ****** from Wisecars.

  Customer response

  10/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  09/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I booked a rental car in advnace with Wisecars, and the car was not available when I checked in at the airport and followed all the correct protocols. All other rental cars (which would have been at my additional expense) were sold out at the airport, and Wisecars offered no customer service or support to help resolve or take responsibility for the issue. I have now been seeking a refund for the past three months and it seems their tactic is simply delay and hope I give up. They have responsded multiple times over the last few months with, "Oh, my goodness, we are so sorry. Rest assured we are working on this." Then the help ticket is closed and I have to reach out again. I would recommend avoiding this company at all costs.

  Business response

  09/30/2024

  Dear *********,

  Thank you for sharing your feedback, and we sincerely apologize for the difficulties youve experienced.
  

  We want to confirm that your refund has already been processed. We apologize for any delays and the frustration caused by the extended timeline. We understand how important timely communication and resolution are, and we regret that our support did not meet your expectations in this instance.
  

  If you have any further concerns or questions, please don't hesitate to reach out to us. We appreciate your patience and hope to better serve you in the future.

  Regards,

  ****** from Wisecars.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩