Complaints

• Initial Complaint

  09/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear *********** had ordered online to rent a car from Wisecars (Date of Transaction 03/04/2024) for my upcoming trip to ************* region. I was going to pick up my car at ***********. I was charged $429.36 on 03/04/2024. The pick-up was supposed to be on 08/06/2024 at 11AM at ***********. After placing the order, I was informed that a rental voucher will be issued 48 hours prior to the rental pick-up clarifying the pick-up details including the vendor supplying the car. I received the rental voucher on 08/04/2024 as ********** in an email sent by Wisecars. One the day of rental pick-up I reported at Fox rental at my designated time. I was informed that the car cannot be driven to ** after I told the agent that I was planning to take my family to *************************. Because of this, I could not get the car from them. I called Wisecars and informed them of the incident and filed a ticket for refund. I was told that money cannot be refunded. Few details merit attention: 1. Majority of rental car companies operate in all 50 US states, so how would I know *** rental doesn't operate in certain US states.2. If a policy is a deviation from the usual norm, I think it needs to be adequately clarified to the consumer as opposed to putting it in a fine print or making it rather difficult to notice.3. I also wasn't informed that Fox rental was going to be my vendor until 48 hours before the rental pick up date at which time the rental agreement became non-refundable. So isn't this a scam to put consumers in a situation where they fall prey to such companies. Finally, please put yourself in my shoes, peak summer travel at a busy destination with no car, $429.36 scammed, and a family of 4 with little kids stranded at an unfamiliar airport. This smells horrible in each and every way. I request resolution to not only get my money back but also pay for the agony and incidentals incurred. Please opine. Thank you very much,****** ********, **

  Business response

  09/24/2024

  Dear ******,

  Thank you for taking the time to share your experience.

  We sincerely apologize for the inconvenience you faced during your trip. I'd like to address the points youve raised and provide some clarification.
  

  Firstly, most customers do not plan to leave the state with their rental car, which is why geographical restrictions are considered secondary information. However, this policy is clearly outlined in the Supplier Terms and Conditions you accepted during the booking process. Additionally, the name of the supplier, Fox Rental, was visible during the booking process, displayed next to the picture of the car you selected. We also sent you an Important Information email two days after you made the booking, reminding you that some rental companies, like ***, may have geographical restrictions.

  To clarify, *** does operate in the state of ****, but the issue arises from their policy restricting cross-border travel into certain states, including *******. This is not a deviation from the norm but rather a specific policy that varies among rental companies, which is why it was emphasized in the terms.

  Unfortunately, as these restrictions were accepted when you confirmed the booking, failure to comply results in a No-Show, and per the agreed terms, the reservation becomes non-refundable. We understand how frustrating this must have been, especially during peak summer travel, and we regret that this policy impacted your trip in such a way.
  

  We strive to provide clarity and transparency at every stage and we hope this explanation provides some context. If you have any further questions or concerns, please do not hesitate to reach out.

  Regards,

  ****** from Wisecars.

  Customer response

  09/24/2024

   
  Complaint: 22324094
  
  I am rejecting this response because: I had never heard  about any state restrictions for rental companies. In fact *** rental mentioned this issue arises commonly at their counter since most consumers are unaware of such restrictions. Since the incident I have asked many who have been unaware of rental car jurisdictions. 
  secondly, the assumption that most people dont leave the state is an over generalization and doesnt mean that those who do would be penalized.

  finally, terms and conditions if deviation from normal rental agreements need to be highlighted or adequately mentioned to draw consumer attention. However it wasnt done.
  The body of the message states that rental supplier would be released 48 hours prior to the date of pick-up. Whats the point of sending an email with confusing information. I disagree with the response. Failure to supply the service should not lead to payment. It is scamming. Thanks much.

  
  Sincerely,
  
  ****** ********

  Business response

  09/26/2024

  Dear ******,

  Thank you for sharing your feedback.

  Almost all car rental companies have geographical restrictions in place, which are considered standard within the industry. This isn't typically highlighted on the main booking page because, speaking from experience, most customers don't plan to cross state or country borders during their rentals. For those who do, as you yourself said, its a deviation from the standard rental agreement, which is why it's included in the suppliers terms and conditions as a special clause. That's what Terms and Conditions are for, to explain further details and conditions about the rental which are secondary.

  This is the case for Fox as well.

  The supplier has the right to penalise those who do not comply with the terms accepted beforehand, as if you take the car to another state without their permission and something happens, their insurance may not be valid on that state, as well as other reasons.

  Regarding the name of the supplier; if you see that *** is the supplier from the beginning, its likely this wording won't stand out to you. Even if you only were to find out about the name 48h before the pick-up (some of our offers are like this), the terms and conditions of this supplier were already available and accepted by you when you made the booking.

  The fact that the terms weren't adhered to is why the reservation was marked as a No-Show, as per the agreement made at the time of booking.

  Thank you again for your time, and we appreciate your understanding.

  Regards,

  ****** from Wisecars.

  Customer response

  09/26/2024

   
  Complaint: 22324094
  
  I am rejecting this response because: This isnt the first time we rented a car. The terms and restrictions are usually country borders not state borders. You very well know this isnt company standard but just a way to scam people. Most standard US rental car suppliers such as enterprise, thrift, and so forth dont have such restrictions. In fact I used enterprise rental car, and wasnt told about any restrictions. This has never happened in past ***************************** And as I said *** agent herself said this a recurring issue with them, since they are new. Then why not alarm folks beforehand? So it is important to delineate policies on your website that you arent using standard rental companies but use *** . It is an unethical, poor customer centric way to conduct business. Why would you want to scam people money as opposed to provide stellar service. It is only bringing you poor reviews and degrading your business. Why do you want to conduct unethical practices? I just dont understand since car or service isnt provided why is money charged? I have never seen anyone charging without providing a service. It is unethical, immoral and unfair. 
  I request my refund.

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  09/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A rental vehicle was reserved with Wisecars on 7/9/24 for 7/30/24-8/3/24 to be picked up at 11:30pm on 7/30/24 from ****************************, however we did not get to the shuttle ride stop til 12:30am 7/31/24. A call was made to Ace car rental (contracted under Wisecars) and found out they are closed. Ace car rental referred us back to Wisecars for a refund since we were not able to rent from them to start and they do not see any credit card info on their end. Called Wisecars on 7/31/24 for a refund since we did not get a car from them for any of those days, but they rejected our refund request.

  Business response

  09/23/2024

  Dear ***,

  Thank you for reaching out regarding your recent car rental experience.
  

  Upon reviewing your reservation, I would like to clarify that the pick-up time for your rental vehicle was scheduled for 11:00 PM, and the office was open until 11:30 PM (as stated during the booking process). Since you arrived after the scheduled pick-up time (at 12:30 AM), the office was already closed.

  As stated in our policy, if a customer fails to arrive within the scheduled pick-up time, the reservation is considered a no-show, and the booking becomes non-refundable. Additionally, when a no-show occurs, Ace bills Wisecars for the reservation, which is why we are unable to offer a refund in this situation.
  

  I understand that this may be disappointing, but these terms were outlined during the booking process to ensure a smooth rental experience.
  

  If you have any further questions, please don't hesitate to reach out at ************************************************************.

  Regards,

  ****** from Wisecars.

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I rented a car through a third party, Wisecars, in April 2024. They sent me a booking summary charging my credit card $242.18 on 4/18/24 saying I would owe $120.23 at time of pick up which was 5/28/24. I understood this price did not include all taxes and fees. They informed me they would send me a 'voucher' 48hrs before my rental pick up time, telling me what rental agency I should go (at **************) to pick up my car. I received the 'voucher' telling me to proceed to Thrifty on the appointed day/time. I agreed to adding the toll package for $75. I had my own car insurance to cover the vehicle and declined, verbally, their added insurance. No where did I see on the estimated charges at pick up the amount on the voucher, $351.25, subtracted. They assured me that would be applied when I returned the car. When I returned the car, I was 30min late and inquired about a late fee. They assured me there would be none since there is an hour grace ******* I also inquired about the voucher amount being subtracted. They again assured me it will be subtracted from the total. My credit card was billed $565.41 by ******* on Jun 5. My expected bill was $120.23+$75+taxes/fees, so $195.23+taxes/fees. I would not have been surprised at seeing $100 more in taxes and fees but I was shocked that the bill was $370 more than expected. I have contacted both Wisecars and Thrifty. They have both responded but with no explanation of how the bill got this high. I did however, just receive a $22 credit from Thrifty for an incorrect charge of late rental return. I have contacted my credit card and initiated a dispute but they have not been able to help rectify this over charge. I write to you in hope that I might recover some of the over charge as well as alert any other potential customer to the unfairness of this transaction. I understand two businesses are in question here. I appreciate your advice on how to proceed. Thank you.

  Business response

  09/09/2024

  Dear ****,

  Thank you for your feedback and for bringing your concerns to our attention.
  

  After reviewing the final receipt, I see that the charges include tolls, a late return fee (which, as you noted, was refunded), and damage waiver (insurance) charges, along with applicable taxes and fees. The voucher amount was applied correctly as there is no charge for the rental days on the final receipt and the reference number matches the one on the voucher. This information was previously explained to you on June 29th.

  If you have any concerns about the tolls or insurance charges, I recommend contacting Thrifty directly, as Wisecars is responsible only for the voucher and its inclusions. Any additional services added at the counter, such as the toll package and insurance, fall under your agreement with Thrifty.
  

  I understand this situation is frustrating, and I hope this helps clarify the charges. If you need further assistance, please contact us directly at **********************************.

  Regards,

  ****** from Wisecars.

  Customer response

  09/16/2024

   
  Complaint: 22251150
  
  I am rejecting this response because: neither Wisecars nor Thrifty has explained how my bill became $370 more than expected.  As stated in the previous letter to you, my bill was expected to be  $120.23+$75 for tolls+taxes and fees.  As stated in the previous letter, I declined the added insurance.  Where did all the other fees come from?  I hear you saying the voucher was applied but I fail to understand your rationale for my additional expenses incurred.  I have made multiple attempts to ask the same question to ******* and they say the same thing you say, "all charges are correct".  If they are correct, why was I not told when I reserved the car with Wisecar that the charges would be $370 more than what I was told?   
  
  Sincerely,
  
  **** Von Der *****

  Business response

  09/18/2024

  Dear ****,

  Thank you for your response.

  You booked a deal with a basic rate, which includes unlimited mileage. The voucher with these inclusions was applied because you don't see charges on the rental agreement for rental days.

  When it comes to the insurance, most deals in the US do not include insurance in the rate. It is standard practice for most customers to present their own insurance with their credit card, and if not, you will have to purchase it at the counter.

  In this case, you agreed to purchase the **************************** option locally. The toll option is not mandatory to add, but the rental agreement shows you also accepted this additional service.

  Unfortunately, it is hard for Wisecars to advocate for additional optional services added at the counter, as once you sign the rental agreement, it shows you accepted to purchase them and we cannot proof to the supplier you didn't accept them.

  If you believe there was an error with the billing, we suggest you contact the Thrifty billing department directly, as we can only assist you regarding issues with the Wisecars voucher itself.

  Thank you.

  Regards,

  ****** from Wisecars.

  Customer response

  09/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22251150.  I understand Wisecar cannot help me in resolving the increased fees I incurred in renting a car through them and Thrifty.  I will pursue a second complaint with *******, as ******* recommends.  
  
  Sincerely,
  
  **** Von Der *****

• Initial Complaint

  09/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This complaint is against Wisecars car rental service. We attempted to book a rental car through their service to use as a voucher at Fox Car rentals paying $253 initial 8/31/24. *** denied the voucher at the rental counter and told us to contact wise cars to figure out the issue. Wise cars incorrectly stated we had not shown upaccording to their ***resentative and would not refund us when we were right there at the counter talking face to face - with the credit card used to pay in hand. After back and forth it was agreed that we would receive a $142 credit to use - meaning we were still negative $110. So they had us rebook the reservation and due to the time constraints we agreed to rebook. The initial transaction of remaking the booking through wisecars of $268.54 was posted to my Citizens debit account on 9/1/2024, The fraud ***** flagged this transaction and stated that we needed to approve the trans which we did. Then 6 hours later wisecars *** called us saying the payment was not processed and would need to remake the payment. We redid the payment and it charged us $410.54 instead. When this issue occurred they claimed that because the trans declined - which we explained was flagged as fraud - they would no longer apply any credit and if the reservation did not work it was our fault not theirs and hung up the phone. We tried to get the car again today at the Fox car rental building and the same issue occurred- but this time the person at the desk said that Wisecars did not pay their full amount for the reservation and we would be required to make up the difference. Upon calling wise cars to explain this they declined any responsibility and said it was an error on our or Fox car rentals end not them and that they would no longer help our case. These practices are horrible and we would like to bring this to the attention of the BBB and somehow reconcile the issue. We have documentation of the whole situation and can provide further explanation if need be.

  Business response

  09/03/2024

  Dear ******,

  Thank you for reaching out to us. I have checked all of your interactions with our agents and would like to clarify some points.

  You called our support line and spoke with ******, who made a booking for you for the agreed amount of USD ******. We sent you a link to proceed with the payment and the transaction went through successfully.

  A couple of days later, you went to pick up the car and you were refused the vehicle due to not providing a credit card in the main driver's name. Please note it was stated on the booking page that this supplier requires you to present a credit card in the main driver's name to pick up the vehicle. You had the chance to look at this information because during the call you mentioned you wanted to book that offer you saw online.

  No-Shows are not eligible for a refund as per our Terms of Service. Our agent ****** provided you some rental credits as an act of goodwill.

  Please note the rental credits were not sent to the incorrect account, as we directly open your Wisecars profile and load the credits there. We did make a typo when sending the confirmation about the rental credits, but this does not mean that the rental credits were transferred to the wrong account, it was just that the confirmation was sent to the wrong email address. Enriko also resent the email to the correct address and sent you confirmation that your Wisecars account has the rental credits.

  For some reason, instead of making a new reservation under the same email that has the rental credits, you made a reservation without applying any rental credits under the email address with the typo.

  I hope this clarifies the situation.

• Initial Complaint

  08/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Human error by the agent of Wisecars online rental company (***************************************) caused me loss of $475.I booked a car rental with Wisecars on January 7, 2024 (reservation number ******** for *******************************) for US$ ******. In July Wisecars cancelled the reservation due to 'human error"*, according to the email from Wisecars. The price of rental went up at the time of the erroneous cancellation and the least expensive rate I could find** for the identical reservation was US$ ******* The reservation US$ ******* was made with another rental company, EDreams , as Wisecars offered a more expensive fare of $1200 only. Our family made the reservation under my wifes name ********************************* (see the documents attached)I am requesting a compensation from Wisecars of $475 (difference between the price of cancelled reservation and the current reservation price). The compensation can be sent as a check (preferred), or a credit towards future rental. * The support sent me the following explanation of the cancellation on July 16th, 2024:"Our agent made a human error and cancelled the reservation with a full refund. Unfortunately we cannot reverse the cancellation process." **Booking Reference Number: US160820910 Confirmation no. 1363294311COUNT company EDreams -----------Wisecars contact ***************************************en-us/faq#contactSection ****************************************************** ******************************************************

  Business response

  09/05/2024

  Dear *********,

  Thank you for reaching out and providing detailed information regarding your recent experience.

  We sincerely apologize for the inconvenience caused by the error with your reservation and understand the frustration this situation has caused.

  After reviewing the details of your case, we acknowledge the mistake and the impact it had on your travel plans. While we regret that we cannot cover the full amount of the difference, we can offer you $50 in rental credits as a gesture of goodwill. We hope this will help offset some of the costs associated with the higher fare you incurred.
  

  Please reach out to our support team at ********************************** so they can give you further instructions on how to use these credits.

  Once again, we apologize for the inconvenience and appreciate your understanding. If you have any further questions or need assistance with anything else, please dont hesitate to reach out.

  Regards,

  ****** from Wisecars.

  Customer response

  09/05/2024

   
  Complaint: 22220850
  
  I am rejecting this response because $50 dollars compensation offered from the business is not adequate to the loss of at least $475 incurred due to the error. I want to thank the business for acknowledgement of the error on their part, but I am expecting a credit, or refund in the sum of least $475 
  
  Sincerely,
  
  *********************

  Business response

  09/09/2024

  Dear ****,

  Thank you for your response.

  We acknowledge the mistake made by our agent and understand your frustration. However, after careful consideration, we are unable to provide a refund exceeding the $50 compensation previously offered.

  We appreciate your understanding and regret any inconvenience caused. If you have any other questions or need further assistance, please let us know.

  Regards,

  ****** from Wisecars.

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I reserved a car through Wisecar to be picked up from *********************** for $340. They charged me $41 as booking fee during the online reservation process.While picking up the car from Heathrow, Europcar (*******'s supplier) denied the agreed cost and instead, charged me $2,160. They said the $340 didn't include taxes and insurance. I ended up paying six times more than the contracted cost. Wisecar doesn't look like a legitimate company. I have emailed them explaining my situation but haven't heard from them yet. It's not a good feeling getting stranded at a foreign airport after a long journey.

  Business response

  08/30/2024

  Dear *****,

  Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the inconvenience and distress you experienced regarding your car rental reservation.

  Please note that you have only sent us the required documents to start the investigation two days ago, and this process takes time.

  We are currently reviewing your situation through our support ticket system and will follow up with you as soon as we have more information. Your experience is important to us, and we will make every effort to address your concerns and rectify the situation.

  Thank you for your patience and understanding. We kindly ask you to follow up on this issue through ********************************** instead of submitting these complaints as currently there is an investigation ongoing regarding your case.

  Regards,

  ****** from Wisecars.

• Initial Complaint

  08/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Rented a car on the Wisecars.com website from June 14, 2024 to June *******. Paid the first payment of $424.98 and the final payment when I picked up the car was suppose to be $136.52. When I arrived to pickup the car rental the agent informed me that I would have to pay $211.16. A price difference of $74.64 extra. I did not add any extra features or Deviate from the original contract. I have contacted wisecar but its been a month and a half with no refund. Had the same issue with Wisecar last year. Please help.

  Business response

  08/13/2024

  Dear ******,

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with the additional charges and the delay in resolving the issue.

  We are currently looking into this matter to understand why the discrepancy occurred and to ensure it is addressed promptly. Your satisfaction is important to us, and we want to make sure this is resolved to your satisfaction.

  Thank you for your patience, and we will update you as soon as we have more information.

  Regards,

  ****** from Wisecars.

  Customer response

  08/13/2024

   
  Complaint: 22131552
  
  I am rejecting this response because: this is the same message ******* cars sent to me one month ago. Its been over a month and a half with no action.
  
  Sincerely,
  
  ***************************

  Business response

  08/19/2024

  Dear ******,

  I confirm that a refund for the amount of 74.64 USD has been issued, this may take 3-5 days to settle into your account.

  I have attached a screenshot of our agent's message.

  Thank you.

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8/9/2024 I attempted to book a rental car via the website. Once I completed the booking, I got an oops page and was told to reach out. I could see the pending charge to my card. Once I contact them, they said that it was no longer available, and the rate had gone up on the same vehicle. Despite the pending charge on the card, they were trying to charge me more and said my booking didnt show. This seems to preditory as there are no warning that the price may change, the booking was completed without any prompt about how this may change. Seems they were trying to charge more for the same offer.

  Business response

  08/12/2024

  Good day,

  Please provide me with your booking number as I could not find your reservation with your name or email address.

  Thank you.

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I rented a car from wisecars they told me to pick car up at ****** at ***************** I went stood in line for long time .when it was my turn Showed her my paper order from them but could not get the car cause my credit. Was not good,,,oh wait Wisecsrs took $387.97 out of my account the day before I called them up Wisecars about my money cause I could not get the car they Refuse to give back my money they said I was late ,,also I never showed up on time Yes I did.cant help if a lot people in line must wait ur turn..LISTEN IM RETIRED LADY LIVING ON SOCIAL SECURITY I DONT MAKE THAT MUCH MONEY MONTHLYI HAD TO SAVE UP TO RENT A CAR TO SEE MY FAMILY ..NOW IM STUCK IN ******* PA WITH NO CAR. I DONT KNOW WHAT TO DO CAN I GET HELP TO GET MY MONEY BACKOR WAS THIS ALL A SCAM

  Business response

  08/09/2024

  Dear *******,

  Thank you for sharing your experience with us. We genuinely understand how frustrating this situation must have been for you.
  

  We would like to clarify that during the booking process, it was communicated multiple times that a valid credit card in the main driver's name is required to pick up the rental car. This requirement is essential to complete the rental agreement.
  

  If the main driver is unable to provide a credit card at the time of pick-up, the reservation is unfortunately considered a No-Show. In accordance with our terms of service, reservations classified as No-Shows are not eligible for a refund.
  

  We sincerely regret any inconvenience this may have caused and appreciate your understanding of our policies. If you have any further questions or concerns, please feel free to reach out to our customer service team at ************************************************************

  Regards,

  ****** from Wisecars.

• Initial Complaint

  08/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello, I booked a car for the memorial day weekedn via wisecars, they use throfty car as their provider here in ***. When i went to the office to get my car they make me wait and I was told that they only had electric car, I asked to talk with a supervisor and they make it clear that I took the electric car or nothing. Reluctantly I took the electric one, but i sa that a customer after me got a gas car. I had to take the car because I had already paid for hotel and excursions. ******* of the car my entire vacation was ruined because they gave false instructions. When I dropped the car I file a complain asking for a compensation, wisecars communicates with me sporadically but nothing was solver, thrifty never repied to my complain, today wisecars emailed me stating that since than more than 60 days have occurred they are no longer responsible, I am asking for help on how to get a compensation, they do not deserve to get away with it especially because I made the complain on a timely manner and they waited for the 60 days to pass, they never mentioned that to me.

  Business response

  08/08/2024

  Dear *******,

  Thank you for sharing your experience with us.

  We are deeply sorry to hear about the issues you faced during your rental over Memorial Day weekend. This is certainly not the level of service we aim to provide.We understand the frustration and inconvenience caused by being given an electric car instead of the expected gas car, especially when it impacted your vacation. It is also concerning to hear that you did not receive a timely response to your complaint and that the situation remains unresolved.

  We will review your case once again to ensure that all details are thoroughly examined. We will also reach out to Thrifty to address the lack of response to your complaint. Your feedback is invaluable to us, and we are committed to seeking a fair resolution for you.

  Thank you for your patience, and we will do our utmost to rectify this situation.

  Regards,

  ****** from Wisecars.

  Customer response

  08/08/2024

   
  Complaint: 22108024
  
  I am rejecting this response because: they are not doing anything to solve the issue they created me and are not talking about any reimbursement. I need a real action on this matter, not only words.
  
  Sincerely,
  
  ******* ***********************************

  Business response

  08/13/2024

  Dear *******,

  Thank you for reaching out.

  I want to clarify that we have been actively trying to assist you throughout this process. On July 8th, we sent you an email offering to reopen your case and pursue further action with Thrifty on your behalf. We did not receive a positive response to this offer; instead, your reply indicated that you were not interested in our assistance at that time.
  

  We are committed to providing support and are here to help if you would like to revisit the matter or if theres anything else we can do for you.

  Customer response

  08/14/2024

   
  Complaint: 22108024
  
  I am rejecting this response because:

  I attached with this reply the email correspondence with *******, and i didn't get any email from them regarding a new case opening. this is completely false and innaccurate.

  They weren't taking any action and the last email was sent to me to say that more than 60 days occurred from my complain and that they can't do anything.

  I am demanding a refund or compensation for the ruined vacation/
  
  Sincerely,
  
  ******* ***********************************

  Business response

  09/02/2024

  Dear *******,

  I have attached proof of our correspondence, in which you can see that our agent offered you further assistance and you declined it.

  Thank you.

  Regards,

  ****** from Wisecars.

  Customer response

  09/02/2024

   
  Complaint: 22108024
  
  I am rejecting this response because:

  I am not able to check the attachment, plus I have saved alk emails from wisecar and never received from tgem anythingvregarding the ooening of a new case.

  
  
  Sincerely,
  
  ******* ***********************************

  Business response

  09/04/2024

  Dear *******,

  BBB was able to check the attachment, please contact them directly in case you cannot open it and they will tell you what it contained.

  Thank you.

  Regards,

  ****** from Wisecars.

  Customer response

  09/04/2024

   
  Complaint: 22108024
  
  I am rejecting this response because: in the screenshot they sent to me there is no mention on reopening the case, but only making apologies because they were not able to solve the issue.

  I have attached here the complete sequence of emails and they are writing false statements about the issue.
  
  Sincerely,
  
  ******* ***********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩