Complaints

• Initial Complaint

  04/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Gap Canada.com and ******** Canada.com utilize an unreliable combination of courier companies named Landmark Global/Intelcom to ship their on-line orders. This shipping company used by Gap Canada and ******** Canada has lost two (2) of my orders between December 2021 and March 2022.The orders affected are:1. ******** Order no. 1958F2N (delivery date was March 31, 2022 - this order must have been delivered to the wrong address as I did not receive it. Tracking no. https://intelcom.ca/en/track-your-package/?tracking-id=************** 2. Gap Order no. 181QV9C - I never received this order. Tracking no. https://intelcom.ca/en/track-your-package/?tracking-id=************** Although Gap and ******** promptly refunded my orders, I am concerned that this will affect my consumer history and my overall credit score. These lost packages were the fault of the shipper and not mine and I do not want this to be reflected against my consumer history. I would like Gap Canada and ******** Canada to consider NOT using Landmark Global/Intelcom for any further shipments.

  Business response

  04/06/2022

  RE: Better Business Bureau Case 16971247
  
  
  Dear *****,
  
  I am writing in response to your recent complaint filed with The Better Business Bureau regarding online order 1958F2N.  ************ we strive to offer our customers a world-class shopping experience, and we regret your experience made you feel you needed to reach out to a third party to provide feedback.  
  
  We are always happy to help. We will escalate your comments regarding our carrier Landmark to the online leadership for review.  We place a great deal of importance on customer feedback and we'll ensure your voice is heard. 
  
  There isn't a need to worry about your consumer standing with us. While we understand mistakes happen, we regret it affected you so negatively.  We know who our valued customers are and appreciate you shopping with us.  
  
  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-OLD-NAVY ***************).  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference case number ******** for a seamless experience.  
  
  Sincerely,
  
  
  **********
  Gap, Inc. Customer Relations
  
  cc: The **********************

  Customer response

  04/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased some items from an ******** store, I returned them with a valid receipt, but the store refused to accept the return. I call ********* they indicated that they would send me a coupon via email. I tried using the emailed coupon, but I was unsuccessful, the coupon was bogus. I have called customer service many times, but t*** to no avail, they would put me on hold then hang up the line

  Business response

  04/05/2022

  RE: Better Business Bureau Case 16966790 
  
  
  Dear ******,
  
  I am writing in response to your recent complaint filed with The Better Business Bureau regarding your return experience.  ************ we strive to offer our customers a world-class shopping experience, and I am sorry your experience made you feel you needed to reach out to a third party for resolution. 
  
  We would like to look into this for you.  Please reply here with the coupon code you received and we will see why it is not working for you.  Once we have this information, we can see what options are available to you.  
  
  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-OLD-NAVY ***************).  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference case number ******** for a seamless experience.  
  
  Sincerely,
  
  
  **********
  Gap, Inc. Customer Relations
  
  cc: The **********************
  
  
   

  Customer response

  04/07/2022

   
  Complaint: 16966790
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  You do have the coupon code. it is such a great shame that you are refusing to re issue a coupon code. 

  Business response

  04/12/2022

  RE: Better Business Bureau Case 16966790 
  
  
  Dear ******,
  
  We are sorry to hear you don't want to send us the promotion code.  Please note, that we can only research your concerns if we have the details to look into them.  We only show one code under your account and it was issued in December of 2020 and has since expired.  There isn't any other code under this email and name.  If there are other emails it may have been sent to, please let us know so we can reference them and assist.  We hope to hear back soon!
  
  If we may be of further assistance, please contact us at 1-800-OLD-NAVY ***************).  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference case number ******** for a seamless experience.  
  
  Sincerely,
  
  
  **********
  Gap, Inc. Customer Relations
  
  cc: The **********************

  Customer response

  04/13/2022

   
  Complaint: 16966790
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ***** you know exactly what code it is you just do not want to issue me the coupon. I will air this situation on all social media outlets and discourage ppl from buying gap products 

• Initial Complaint

  03/30/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have 4 GAP gift cards that I was trying to get balances on last week and none of them would work. When I entered the gift card numbers nothing would show up (not even a zero balance). I went to a ******** store Sunday to try and see if they could pull up the balance but even they got an error message on their screen. I called their 1(800) number and the rep went into their older system to pull up each gift card balance (since these gift cards are so old). This person claimed that they were all used on 02/20/2017 @ store #****. I asked her what store that was and she said it is an ******** store but was unable to provide me with the location. I called back the manager of the ******** in ************, ** and she told me that she couldn't find a ******** sore #**** in ****** and their store was #*****. Our family has been saving these gift cards for a long time in our closet for the time when my sister has her baby. We never got them out only to check the gift card balance and never used them. I'm assuming that when your systems updated they zeroed the value of the cards because they are so old. Can someone look into this for me. Thanks

  Business response

  04/01/2022

  RE: Better Business Bureau Case 16963854
  
  Dear ****,
  
  I am writing in response to your recent complaint filed with The Better Business Bureau regarding your gift cards.  ************ we strive to offer our customers a world-class shopping experience, and I am sorry your experience made you feel you needed to reach out to a third party for resolution. 
  
  We regret to hear your gift cards were found to have been already redeemed in store #*****.  Upon searching, we found that store number #***** is located at:
  
  *********************
  12000 ***********
  ************, ** 97086
  
  Since all of the cards have previously been redeemed, we are unable to replace them for you. If you could reply here with the gift card number and PINs, we would like to share them with our loss prevention team for research. Please include how much each card's original value is if you have that available.  
  
  Once we have all of the information, we can then see what options we have to help you with this. Thank you again for sharing your concerns.  
  
  If we may be of further assistance, please contact us at 1-800-OLD-NAVY ***************).  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference case number ******** for a seamless experience.  
  
  Sincerely,
  
  
  **********
  Gap, Inc. Customer Relations
  
  cc: The **********************

  Customer response

  04/02/2022

   
  Complaint: 16963854
  
  I am rejecting this response because:
  

  Thanks, can you please look up these card numbers and pins? Also I called up customer service and they told me that #**** was a gap store. This store is no longer in business anymore can you tell me when it closed so I can make sure these cards were even used there??? Thanks

  1) Card Number: ****************   Pin Number: 2533

  2) Card Number: ****************   Pin Number: 6805

  3) Card Number: ****************   Pin Number: 2133

  4) Card Number: ****************   Pin ***********

   

  Thanks, 

  *****************

   

  
  Sincerely,
  
  *****************

  Business response

  04/19/2022

  Better Business Bureau Case 16963854
  
  Dear ****,
  
  Thank you for your response.  We looked into your gift cards and found they have been already redeemed in store #*****.  All of the cards were redeemed on the same transaction and the cards were present when redeemed.  Since all of the cards have previously been redeemed, we are unable to replace them for you.  While this is not the resolution you hoped for, we are unable to offer any other resolution.  We apologize for the disappointment.  
  
  If we may be of further assistance, please contact us at 1-800-OLD-NAVY ***************).  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference case number ******** for a seamless experience.  
  
  Sincerely,
  
  
  **********
  Gap, Inc. Customer Relations
  
  cc: The **********************

  Customer response

  04/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  03/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On February 22, 2022 I placed and order for 3 Cardigans and some shirts. My Order # **QDSQ6. I received my order and was very unsatisfied with the quality of the 3 sweaters. I returned the 3 sweaters March 4, 2022. The ******** warehouse received my return with all 3 sweaters March 11, 2022. The time frame stated on the return email sent by ******** states 10 business days for a refund. I have not received an email nor a refund for my 3 returned items. Its been more then 10 days. On March 28, 2022, I called ******** customer service, they stated they would escalate this issue to the warehouse department. They also said someone would call me within 24 hours. I have not received a call. When I called ******** customer service AGAIN, they continue to say the same thing, that they will escalate my issue but honestly nothing ever gets done. I just want a full refund for all 3 cardigans I returned. I have attached photos of my order number and the return tracking information.

  Business response

  04/04/2022

  RE: Better Business Bureau Case 16962537 
  
  
  Dear *****,
  
  I am writing in response to your recent complaint filed with The Better Business Bureau regarding online order 18QDSQ6.  ************ we strive to offer our customers a world-class shopping experience, and I am sorry your experience made you feel you needed to reach out to a third party for resolution. 
  
  We have reviewed your concerns with your returns and found that you have previously had concerns with items not being received.  ************ we understand that each situation is unique and that there may be an occasion when an exception is warranted. For this reason, we have extended return exceptions to you on several occasions.  We see the most recent exceptions were made on October 22, 2021, December 9, 2021, and December 29, 2021. 
  
  We want you to know that it is never our intention to cause any undue frustration, but we are required to follow the guidelines we have been provided and we are unable to provide an additional courtesy return at this time. Your recourse in this instance is to dispute the charges with your bank.  Please know that we have documented your experiences and will make this information available to the appropriate leadership for review. 
  
  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-OLD-NAVY ***************).  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference case number ******** for a seamless experience.  
  
  Sincerely,
  
  **********
  Gap, Inc. Customer Relations
  
  cc: The **********************

  Customer response

  04/04/2022

   
  Complaint: 16962537
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************
  

  Excuse a courtesy return?? I actually returned my items!! Check the tracking information on the photos I submitted. It says my items were delivered to the warehouse! Its not not me that has a problem its your warehouse team that is not processing the l returns correctly! Someone better double check my returns and make sure I get my refund for items I returned or I will take this higher escalation and take this to court! I have proof of every item I returned. I have tracking and delivery dates that it was shipped back to the warehouse. How can my credit card company help me with a refund when the return warehouse department is not doing their job correctly! This is the last time I will be shopping at ********* gap and banana republic for such horrible service. Give me my refund so I no longer deal with you guys ever again!

• Initial Complaint

  03/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered items from Banana Republic Factory. The items were sized smaller than comparable items from other stores. I initiated a return. The items were received by Banana Republic on March 4 2022. No refund has been issued. When I call to inquire Im told that Banana Republic will hold items for 15 business days before issuing a refund. Its been over 15 business days and no refund. Telephone representatives tell me that they can put in a ticket to resolve the issue but cannot issue a refund.

  Customer response

  03/29/2022

  Hi I filed a complaint yesterday (number in subject line)  against Gap  please close it  after 3 weeks they finally resolved my issue and no further action is needed. Terrible customer service. I wont shop them again but the issue is closed.
  Thanks for your assistance.
  *******************
  

• Initial Complaint

  03/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I place a order with **************** on 3-18-22 for 6 items. I paid extra to have it delivered the next business day watch is 3-21-22 of ***** dollars. I get a text message saying the order will not arrive until 3-22-22 and the order is going to a address in ********** not ******** where I live. So this morning at 8:40 am I called the ************************* I was talking to a women that was being very nice and very helpful. She stated that they would refund me all my money and send the order out free of charge. But my phone went mute I could no longer hear anything she was saying and I guess she could not hear me. I made sure my mute button was not on and I keep on saying hello to her. But still nothing the phone went to taking a service of customer service but I hung up. Because I didn't hear the end of the call. Also this women never ask to put me on hold or anything of that nature. Then I called back at 8:54 am I spoke with a men in customer service he was not helpful at all he keep on asking if he could put me on hold over and over and over again. He had me to repeat the city I live in watch is Riverdale he was not a good customer service person at all. Then he went into the system and try to make me pay for the order all over again when the lady was going to send the order back out to me for free. So I had to hang up on him because he was not right. He didn't even look to see that some how they had change the address of my order from ******** to ********** watch is wrong. I would like what my first customer service lady said she was going to do watch was send me my order for free and refund me all of my money. I did what a customer was supposed to do I place the order I pay for the order and extra for fast delivery and none of that is happening and none of this is my fault at all.

  Business response

  03/26/2022

  RE: Better Business Bureau Case 16935724
  
  
  Dear ********,
  
  I am writing in response to your recent complaint filed with The Better Business Bureau regarding online order 194X3L6.  ************ we strive to offer our customers a world-class shopping experience, and I am sorry your experience made you feel you needed to reach out to a third party for resolution. 
  
  While we do all we can to get your orders to you quickly and accurately, there may be the occasional error resulting in you receiving the wrong package. My apologies for the undue frustration this may have caused.  It's our priority to get your corrected order sent as quickly as possible.
  
  We apologize for any incorrect information you may have been given during your call.  Unfortunately, are only able to ship out merchandise by doing a return of the items you didn't receive from your original order, then creating a new order for the correct items.  Please know this is not an unwillingness to send out the order for free, rather it is a system limitation.  We will match the previous price and waive Express shipping on the new order for you. Please let us know which items were missing and we can process the refund for those items.  Thanks! 
  
  Please know, we recognize your time and valuable and we are disheartened to hear how much this has inconvenienced you.  To invite you back for a better experience, we have sent a $15 discount code for use on a future purchase. The complete terms of use will be included for your reference.  
  
  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-OLD-NAVY ***************).  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference case number ******** for a seamless experience.  
  
  Sincerely,
  
  **********
  Gap, Inc. Customer Relations
  
  cc: The **********************

• Initial Complaint

  03/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ive bought thousands of dollars worth of clothes from Gap, but lately the clothing is not lasting. Reasonably, one expects to wash and wear items more than 2 times especially when the past has me with items from the gap from over 20 years ago, that I can still wear. The clothing today develops holes, sheds, de-threads, and is overall lacking in the area of quality. Im dismayed and when I presented it to the telephone support team, they blew me off and even tried to say in purchased some of the items last year. With as many clothes as I own, that is nothing because I could go an entire year and not wear the same thing twice. Their response was insulting.

  Business response

  03/23/2022

  RE: Better Business Bureau Case 16928125
  
  Dear *******,
  
  I am writing in response to your recent complaint filed with The Better Business Bureau regarding your recent purchases. At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry your interaction with the support team made you feel you needed to reach out to a third party for resolution. 
  
  Please know that Gap stands behind their product and anytime you have concerns with the quality of your items, we encourage you to take them to your local store and meet with the manager. They are empowered to replace or refund if they see it's a quality concern. Only a manager is able to process a defective item so be sure you speak with a manager.  
  
  If you ordered from gap.com, you also have the option to use a free prepaid return label to send it in for an evaluation. Just include a note with the details of your concern and your order number. If we can help with the return label, let us know and we can email it to you. 
  
  Thanks for reaching out to give us the opportunity to make this right. We appreciate you sharing your concerns.  If we may be of further assistance, please contact us at 1-800-OLD-NAVY ***************).  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference case number ******** for a seamless experience.  
  
  Sincerely,
  
  
  **********
  Gap, Inc. Customer Relations
  
  cc: The **********************

  Customer response

  03/24/2022

   
  Complaint: 16928125
  
  I am rejecting this response because:the supervisor and customer service representative  told me they could do nothing. After that call, I discarded the underwear of which, my account shows at least 24 were purchased. They unraveled on me and the manager with whom I spoke said he would just make a note of it.  Imagine spending $6-$10 per pair, on that many pairs of underwear for them to last a few months and only be worn a few times (no more than 3) and they unravel to the point of becoming unusable! I have Victorias Secret underwear that I have had since the early ****s and it is still wearable some looks close to new because I take care of my things. I have been a loyal GAP customer since the 90s. The quality has drastically declined. I placed a review about the underpants in question, but even the **shirts, and jeans are made of a less than durable, lasting materials. Its sad because now we pay more, but are receiving far less. I follow the wash and drying instructions. I do not deserve to be left with nothing and I ask that GAP make me whole in this situation.
  

  I am requesting a refund or credit towards a future purchase. Otherwise, I have truly wasted my money, and now my time. 

  
  Sincerely,
  
  ***************************

  Business response

  03/30/2022

  
  RE: Better Business Bureau Case 16928125
  
  Dear *******,
  
  Thank you for your response.  We are disheartened to hear you threw out all of the underwear.  We genuinely appreciate your business and will always do our best to find a way to help, however, we cannot refund you for merchandise you no longer have to return.  
  
  We apologize for any disappointment this may cause and to invite you to shop again, we are sending a $25 discount code to use on a future purchase.  The complete terms of use will be included for your reference.  Thanks for reaching out to give us the opportunity to make this right. 
  
  If we may be of further assistance, please contact us at 1-800-OLD-NAVY ***************).  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference case number ******** for a seamless experience.  
  
  Sincerely,
  
  
  **********
  Gap, Inc. Customer Relations
  
  cc: The **********************

  Customer response

  04/04/2022

   
  Complaint: 16928125
  
  I am rejecting this response because: I spent a lot more than $25 and my money was wasted. The clothing quality should be investigated internally. The GAP will no longer see my patronage as I like quality and I will go where I find it. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/19/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I have requested to have my address permanently opted out of ALL direct mail from Gap, ********************************** Yet, I continue to receive direct mail to my home address. I'm sick and tired of big corporations killing the environment over direct mail. Unless I order a package, Gap, ********************************* should NOT send anything to my home address EVER. I would like assurances, that my home address is blacklisted from all advertising practices for life moving forward.

  Business response

  03/22/2022

  RE: Better Business Bureau Case 16915229
  
  
  Dear ********,
  
  I am writing in response to your recent complaint filed with The Better Business Bureau regarding the promotional mailers you have been receiving.  At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry your experience made you feel you needed to reach out to a third party for resolution. 
  
  We hope you will accept our sincere apologies for any frustration you have experienced.  We want you to know that we take the concerns of our customers very seriously and, as a result, we have forwarded your communication to the appropriate leadership in our marketing department to have your address manually removed as quickly as possible. 
  
  We ask that you please allow us 2-4 weeks for the mailers to completely stop as some are queued in advance. We appreciate your patience as we work to resolve this for you. 
  
  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-GAP-STYLE ***************).  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference case number ******** for a seamless experience.  
  
  Sincerely,
  
  
  **********
  Gap, Inc. Customer Relations
  
  cc: The **********************

  Customer response

  03/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/16/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I attempted to make orders twice with my personal bank card. The card has my name and is attached to my address. I previously was successful in making orders through a third-party account by the name of After Pay. However when I wanted to pay in full with my personal card both times my order was canceled. The first time it occurred was October 21st, 2021. The second time was March 16th, 2022. When I called the "research department" they wanted for me to verify my personal information via phone call to my bank. I am not going to access my banking information via phone with a third party listening. I have never had an issue with purchasing anything online with my bank card (with my name and billing address attached to the account. As of today the money is being held. for the last purchase. the other issue is if there was anything wrong with my account the money should have never been held.

  Business response

  03/21/2022

  RE: Better Business Bureau Case 16903179
  
  
  Dear *******,
  
  I am writing in response to your recent complaint filed with The Better Business Bureau regarding our order verification process.  ************ we strive to offer our customers a world-class shopping experience, and I am sorry your experience made you feel you needed to reach out to a third party for resolution. 
  
  We appreciate the opportunity to clarify. Credit cards and store credit cards are generally charged only at the time we ship the item or items to you.  However, for both credit and debit cards, we may pre-authorize your order amount with your card issuer at the time you place the order. This may trigger an authorization hold on your card. For debit cards, which draw on funds in a bank account, this means the amount of your purchase remains in your account but is no longer available to you. For credit cards, the charge is not processed but the amount may be deducted from your available line of credit.  Your credit or debit card will then be charged at the time we ship your items to you.
  
  To continue processing your order, please call us at the number below to verify your billing and shipping information. Please note that if a response is not received via phone within 24 hours, your order will be canceled.  Should it cancel, the pending authorizations will be released from your card according to your bank's internal processes.  This can take **** business days to be removed.  You can view these details on the Payment Options page on oldnavy.com.  We are sorry for any inconvenience.  
  
  Since you indicated you don't feel comfortable with the conference call verification, you can also respond to this email with your six-digit authorization code to attempt to verify this transaction. The six-digit authorization code can be obtained through your issuing bank by calling the telephone number listed on the back of your credit card. When speaking to the bank ask for the authorization code or reference number for this transaction.
  
  If the authorizations are still reflected on your account, and the 10 business days have passed, please let us know so we can continue to help you find a resolution.  Please note, once the card is verified, you won't need to do it again.  For further assistance, please contact us at ************** within 1 business day. If you are calling from outside of the **** you may reach us at **************
  
  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-OLD-NAVY ***************).  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference case number ******** for a seamless experience.  
  
  Sincerely,
  
  **********
  Gap, Inc. Customer Relations
  
  cc: The **********************

• Initial Complaint

  03/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Order # **Q2QWB I ordered 2 quantities of Leather Billfold Wallet and 2 quantities of Navy Ribbed Sock 3-Pack On March 1 2022 , I received only 1 of Navy Ribbed Sock 3-Pack and Leather Billfold Wallet I contacted the agent , the agent provided refund for the missing items . Unfortunately for the items I received , I returned due to size issues via ***** *** tracking 1z6w314e9130645762 it was received by banana republic on march 2 2022 . Till now I still havent been refunded . I want refund for the items I returned Im uploading pictures of my order details and return tracking details

  Customer response

  03/17/2022

  hi please close this case .

  Customer response

  05/23/2022

  Hi , can you please reopen my  complaint because the seller asked me to wait till may 30 2022 for my returns to be refunded  if not contact back again after but bbb closed it .

  Business response

  05/25/2022

  RE: Better Business Bureau Case 16899557
  
  
  Dear *****,
  
  We are writing in response to your recent complaint filed with The Better Business Bureau.  At Gap, we strive to be available and accommodating to our customers, and are discouraged that you felt the need to reach out to a third party in pursuit of a resolution.  We are glad to have the opportunity to see if we can help. 
  
  Upon review, we see that your items were processed for return. The refund was issued to your card ending ****, on March 16, in the amount of $131.65.  We have attached detail of the charges and credits for the order which shows that both refunds were processed as expected.  If you still don't see the credits, you may need to partner with your bank to inquire about your credit.  
  
  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at ************** ***************).  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference case number ******** for a seamless experience.  
  
  Sincerely,
  
  
  **********
  Gap, Inc. Customer Relations
  
  cc: The **********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩