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Initial Complaint
02/06/2025
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hey the calling company on the pay phone wmactl charged me 3 times $15 twice for a call that was only 1:30seconds and than another charge I just seen for ***** . Why does it keep charging me Id like a refund of my Money please and for you guys to remove my card number so it stops charging me
Business response
02/06/2025
Dear Ms. *********************** you for contacting WiMacTel ************** We take your concern very seriously and are currently reviewing the matter with the utmost urgency.

My name is *******, and I'm a WiMacTel representative here to assist you. To investigate the charges and call records, I'll need some additional information. Please provide either the first 4 and last 4 digits of the card used for the call, or the phone number(s) from which the call(s) were made.

Once I have this information, I can thoroughly investigate the call records and provide the appropriate assistance.

Thank you for your cooperation.
Initial Complaint
01/14/2025
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
i used a payphone for 1 minute 36 seconds and i was charged $28 on my account.
Business response
01/14/2025
Dear Ms *******

We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. My name is ******* and I am a representative of WiMacTel. I received your report of charges on your card. I'm happy to answer any questions you may have and work on this matter with you.
I will need some information to locate the call records. Will you send me either the first 4 and the last 4 digits of the card used for the call, or the number(s) made? With this information, I can investigate the call records to find out the details and provide further assistance as necessary.
We appreciate your cooperation. Thank you.
Customer response
01/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22808535.
I spoke with a customer care agent this morning Jan. 14th and gave them my card information, they assured me that there was no record of the charge of $13.23, which is false since it was taken from my account and I have sent along proof of that. The first 4 digits of my card are 4536 and the last 4 digits are 5005! I would like this to be rectified as soon as possible, thank you.

Sincerely,

**** ******
Initial Complaint
12/18/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Received frontier bill with charges from **** on behalf of Wimactel Nov *****, 2024. Spoke with Frontier- they said I had to contact **** to have these unauthorized charges removed from my account. Spoke with ****, and they tried to tell me someone at our business was calling for directory assistance. This is untrue and when asked how else the charges could have been added, I was told it could have been robocalls. I feel wimactel is fraudulently placing charges on customers phone service, hoping it is not noticed. These calls were certainly not made or authorized. I was told by **** that they would have the charges reviewed I was told by Frontier that I must pay all charges or my bill would be considered late I believe this whole ordeal screams SCAM
Business response
12/19/2024
Dear Ms *****

We want to extend our sincerest apologies for the inconvenience and miscommunication between us. We view this as very serious and are currently reviewing it with the utmost importance. My name is ******* and I am a representative of WiMacTel. I received your report of the ** charges on your Frontier phone bill. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you.
Kindly see the call records and the refund details attached for your reference. The refunds have been completed in the WiMacTel system and were forwarded to Frontier for approval to send the credits back to your account. Please allow Frontier one or two weeks to review the batch. The total amount will be reversed to your next monthly phone bill if it is eligible. Please feel free to contact Frontier directly if you have any questions.

We appreciate your patience in this matter and apologize for any confusion this may have caused. Thank you.
Initial Complaint
12/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company charged me $48 for a collect call that lasted less than 3 minutes. There was no way to know the rates because when I pressed 2 for the rates, nothing happened. The person was calling me repeatedly. When I researched online it says $2 per minute. I am not sure how it increased up to $48. Not to mention it says the person was calling from *********** but they are in ************, ** awaiting trial. Thats why I was not answering in the first place.
Business response
12/16/2024
Dear Ms ********

We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing it with the utmost importance. My name is ******* and I am a representative of WiMacTel. I received your report on the call charge. It will be my pleasure to answer any questions you may have and work on resolving this matter with you.

It is $1.49 per minute, plus taxes, operator surcharge, and telecommunications fees when using credit/debit cards for calls in the area of calling from/to. To help consumers make an informed decision when placing an operator-assisted call (either automated operator or live operator), WiMacTel does offer a rate quote before connecting the calls; this is option NUMBER 3 in the automated voice response system.
Please see the call record and the refund details attached. The refund will be processed within 24 hours. Please allow your credit card company 7-10 business days to complete the process. We appreciate your patience in this matter and apologize for any inconvenience this may have caused. Thank you.
Initial Complaint
10/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a charge on my phone bill for ****************** Billing". The charge on my phone bill states that there was a phone call made from my place of business at 12:04AM to Reliant LD BC. WiMacTel *** is listed as an ***************** Provider for long distance calling. There are a few issues here. 1) We did not sign up for an alternate service provider. 2) Our business is closed at 12:04am so the call was never made. 3) The number listed is for another communications company. I looked back at our previous bills and found that for years, we have been paying roughly $70/month for a service that we did not sign up for. Can't get ahold of WiMacTel *** to get this stopped once and for all.
Business response
10/12/2024
Dear Ms Cegielnik,

We appreciate you reaching out to the WiMacTel Customer Care Team. We view this as very serious and are currently reviewing this with the utmost importance. My name is Roxanne and I am a representative of WiMacTel. I received your report on the call charges. It will be my pleasure to answer any questions you may have and work on resolving this matter with you.

The Reliant Customer Support Team took care of the case on October 11. Please see the attached “Report from Reliant 10112024” for your reference.

We appreciate your patience in this matter and apologize for any inconvenience this may have caused. Thank you.
Initial Complaint
07/08/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
on july 6 2024 i went to use one of their phones upon hearing the rate of 13 dollars i minute i immediately cancelled the call before it was made they charged me ********************************************************************************************** however my credit company shows date and name of company and they did charge me
Business response
07/09/2024
Dear *******************,

We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. My name is ******* and I am a representative of WiMacTel. I received your report on a call charge. It will be my pleasure to answer any questions you may have and work on resolving this matter with you.

The amount of $16 is because of the pre-auth of the call you made, not a charge; that amount will automatically be released from the card. Please contact your credit card company directly for an update. Kindly see the call record attached for your reference.
We appreciate your patience in this matter and apologize for any confusion this may have caused. Please let us know if you have any questions. Thank you.
Customer response
07/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
06/30/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company made it appear as if I had called them twice, for a duration of 1 minute each time, and billed me $3.89+tx for each call. I have no idea who WiMacTel are and have *never* asked for their services. I live in ****** and have no reason to be calling ********Thankfully, my service provider (Videotron) was able to credit me for the charges. However, these amounts should not have been billed to me to begin with and I don't know how to prevent them in the future.
Business response
07/01/2024
Dear ********,

We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. We received your report of charges on your phone bill. We are happy to answer any questions you may have and work on this matter with you.
We will need some information to locate the call records. Will you send us either the copy of the phone bill, or the number billed? With this information, we can investigate the call records to find out the details and provide further assistance as necessary.
We appreciate your cooperation. Thank you.
Customer response
07/01/2024

Complaint: 21923591

I am rejecting this response because: Due to the nature of my complaint, I do not trust that providing WiMacTel will my personal information will be in my best interest, and my actual provider has already credited me for the amount I was defrauded of. What I am asking for, at this point, is for answers to my two previous questions, which I believe were very clear and do not require me to disclose any personal information. I am also not the first such victim; many others have had a similar experience with WiMacTel collecting exorbitant charges for calls never made by them.

So why is WiMacTel profiting from "collect calls" we have no control of?

Sincerely,

Victoria P
Business response
07/02/2024
Dear ********,
We apologize that our answers didnt satisfy your needs. We would appreciate your understanding that we need information to investigate the call records before providing further assistance in your case.
WiMacTel is an operator service provider for telecommunication carriers with various types of call services. Unfortunately, we cant locate your case without efficient information provided. We thank you for your patience and apologize for any inconvenience this may have caused. Please let us know if you have any questions. Thank you.
Customer response
07/02/2024

Complaint: 21923591

I am rejecting this response because: My questions were not answered. I am hoping that the issue, which was inexcusable, does not occur again.

Sincerely,

Victoria P
Business response
07/10/2024
Dear ********,

As per the charge of $3.89 you mentioned in the previous message, that is very possible for a **************************** fee, but again, we need the phone number to investigate the call details before explaining the cost.

Kindly see the answers to your further questions below.
1. How to PREVENT these charges from occurring in the first place.
The Directory Assistance charge only happens when you-
Dial out to request a telephone number
If the number you dialed has been changed, then request the updated information, the *** system will provide the options of getting an updated number with a service fee or hang up with no charge.
2. How does WiMacTel make it appear as if I had dialed their number, twice, for 1 minute each time, and charge me for it?
As mentioned in the previous message, WiMacTel is an operator service provider for telecommunication carriers. We provide various types of calls, such as Directory Assistance, payphone, ********* Services, and Voice to Cloud. We provide excellent services to all kinds of customers and of course, with different fees. WiMacTel does offer rate information either by automated operator or by dialing 0 to the live operator for customers before purchasing the services needed.
We appreciate your patience in this matter and let us know if you have any questions. Thank you.
Initial Complaint
06/21/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was billed by Frontier on behalf of WIMACTEL for two phone calls on May 23,2024 at 9:22pm and 9:52pm to DIR ASST ** ************. Each call is reported by Frontier as lasting 1.0 min and were of type CD (i.e., Calling Card Day). I did not make these calls, I have not authorized anyone to make them, I do not have a Calling Card of any kind and I have never even heard of WIMACTEL or ZPDI. I am the only person who has access to my Frontier landline and they were not made from phone number. I have subtracted the amount charged by WIMACTEL via my Frontier phone bill and notified Frontier of this complaint.
Business response
06/24/2024
Dear *************,

We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. My name is ******* and I am a representative of WiMacTel. I received your report of the charges on your phone bill. It will be my pleasure to answer any questions you may have and work on resolving this matter with you.

The charges were the **************************** fees, calling from the phone number ************** on 2024-05-23 at 21:22:42 and 2024-05-23 at 21:52:41. We issued the refunds to your account with the confirmation numbers 00BEC49DF and 00BEC49E0. The revised amounts will be shown on your phone bill in about ***** days. Please check with your local phone provider for updates.

We appreciate your patience in this matter and apologize for any confusion this may have caused. Please let us know if you have any questions. Thank you.
Customer response
06/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. These charges appeared on my Frontier Bill dated 6/15/24. Since I pay Frontier via personal check I subtracted these charges from my Bill payment and included with it a detail notification of this matter to facilitate their participation in it's resolution.

Sincerely,

***********************
Initial Complaint
06/21/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On June 16, I payed for one phone call using one of the payphone at the bus stop. I only made one call that was supposed to cost $1. However, the next day, I was charged over $38. I emailed the company to rectify this issue, but I have not received a response or acknowledgement.
Business response
06/21/2024
Dear *************,

We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. My name is ******* and I am a representative of WiMacTel. I received your report of charge on your card. I'm happy to answer any questions you may have and work on this matter with you.
I will need some information to locate the call records. Will you send me either the first 4 and the last 4 digits of the card used for the call, or the number(s) made? With this information, I can investigate the call records to find out the details and provide further assistance as necessary.
We appreciate your cooperation. Thank you.
Initial Complaint
04/26/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
charge appears on credit card for $44.45
Business response
04/29/2024
Dear *************,

We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. My name is ******* and I am a representative of WiMacTel. I received your report on a call charge. It will be my pleasure to answer any questions you may have and work on resolving this matter with you.

The refund has been made and the confirmation number is 00BEC4748.The refund will be processed within 24 hours. Please allow your credit card company 7-10 business days to complete the process. We appreciate your patience in this matter and apologize for any inconvenience this may have caused. Thank you
Customer response
04/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution to refund the $44.45 is satisfactory to me.

Sincerely,

*****************************

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