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          WiMacTel
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          BBB Accredited BusinessA+Rated by BBB

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          12 Customer Reviews

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          • Andrew O

            06/04/2024

            How is this company still in business? I receive an invoice from them for $58.90 with a phone number to call if there are any issues. After 30 minutes on the phone with a very unhelpful support rep, they tell me I don't have an account with them and I must contact a different company for billing (even though the billing comes direct from them and their number is the support number listed to call with inquiries on the bill). BBB is an absolute scam for rating companies like this an 'A+'. What a joke.

            WiMacTel Response

            06/05/2024

            We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. We received your report of a call charge. We will be pleased to answer any questions you may have and work on resolving this matter with you. Will you send us either the first and the last 4 digits of the card used for the call? Or the phone number made to *********************************** With this information, we can investigate the call records and provide further assistance accordingly. We appreciate your cooperation and patience in this matter. Thank you.

          • Carl W

            02/21/2024

            WiMacTel should be put out of business. They are a total scam and scum. We are in the 21th century and still allowing these unethical business practices!

            WiMacTel Response

            02/22/2024

            We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. I am a representative of WiMacTel. I receive your reviews. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you.I will need some information to locate the call records. Will you send me the first 4 and the last 4 digits of the card that was used for the calls and the numbers made to *********************************** With this information, I can investigate the call records to find out the details and provide further assistance as necessary.We appreciate your cooperation. Thank you.

          • Monique H

            12/03/2023

            Ptedatory, undisclosed pricing. Will write legislature to review company unethical practices.Quoted $15. Charged $50 or appx 2 min call.

            WiMacTel Response

            12/04/2023

            We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. I am a representative of WiMacTel. I am in receipt of your report of charge on your card. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you.I will need some information to locate the call records. Will you send me the first 4 and the last 4 digits of the card that was used for the calls or the number(s) made to *********************************** With this information, I can investigate the call records to find out the details and provide further assistance as necessary.We appreciate your cooperation. Thank you.

          • Dylan V

            06/23/2023

            Received a collect call from a friend of mine in ********* **, and the phone said that my phone will not accept collect calls. Anyway. WiMacTel charged me $25.00 for only 4 minutes of talk time!!! This occurred on 6/22/23 I want my money back!!!

            WiMacTel Response

            06/23/2023

            We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. I am a representative of WiMacTel. I am in receipt of your report of charge on your card. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you.I will need some information to locate the call records. Will you send me the first 4 and the last 4 digits of the card that was used for the calls and the numbers made to *********************************** With this information, I can investigate the call records to find out the details and provide further assistance as necessary.We would like to suggest you consider contacting your local phone provider for an economical collect call plan to save your cost if you use collect calls more often in the future. We appreciate your cooperation. Thank you.

          • Lindsey M

            03/19/2023

            I received a 9 minute collect call and was charged $48 ! I purposely kept my call short because I was afraid of the price. But seriously almost $50 for less than 10 minutes! Then yesterday my son called collect again and I didnt even accept it, I hung up and called him instead and I just saw I was charged $25 for that. We didnt even use your service! I denied the call by hanging up! How can you get away with that?

            WiMacTel Response

            03/23/2023

            We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. I am a representative of WiMacTel. I am in receipt of your report of the collect call charges. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you.I will need some information to locate the call records. Will you send me the first 4 and the last 4 digits of the card that was used for the calls and the numbers made to *********************************** With this information, I can investigate the call records to find out the details and provide further assistance as necessary.We appreciate your cooperation. Thank you.

          • James Y.

            11/25/2022

            Charged over $20 for a 2 min call using a credit card..... do not use your card at any payphone!Outrageous charges by this company

            WiMacTel Response

            11/28/2022

            We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. I am a representative of WiMacTel. I am in receipt of your report of charge on your card. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you.I will need some information to locate the call records. Will you send me the first 4 and the last 4 digits of the card that was used for the calls and the numbers made to *********************************** With this information, I can investigate the call records to find out the details and provide further assistance as necessary.We appreciate your cooperation. Thank you.

          • Narges A

            06/29/2022

            This company scam me through ***** business line remove the charges I dont have long distance going to report government fraud every month charging the line for no use

            WiMacTel Response

            06/30/2022

            We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. We received your report of charges on your ***** phone ****. It will be our pleasure to answer any questions you may have and work on resolving this matter with you. Will you send us a copy of the phone **** to *********************************** With this information, we can investigate the call records and provide further assistance accordingly. We appreciate your cooperation and patience in this matter. Thank you.

          • MARIA P.

            05/26/2022

            They are stealing money from people and getting away with it, My son called me twice, one call was **** minutes I have a charge of *****, I also was charged ***** for a ***** minute call. With two other pending charges of 25 dollars. How is this even allowed.

            WiMacTel Response

            05/27/2022

            We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. I receive your report of charges on your debit card. It will be my pleasure to answer any questions you may have and work on resolving this matter with you. The amount of $25 because of the pre-******** is not a charge, and that amount will be released from the card automatically. Please contact your credit card company directly for an update. Will you send me either the first 4 and the last 4 digits of the card that was used for the call, or the number(s) made to *********************************** With this information, I can investigate the call records and provide further assistance accordingly.

          • Carmen C

            05/13/2022

            My son made a collect call from a hospital in **, and before accepting the call, the lady could not tell me what i was being charged for the call, I gave her my credit card number, since we didnt know what happened to our son, was on the phone 4 minutes & got charged $33,98!!!! Went to my bank to dispute charges & now based on all the reviews, a federal investigation is being done. I am a lawyer and this needs to STOP! Truly horrible!

            WiMacTel Response

            05/16/2022

            We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. I receive your report of charges on your card and didnt get the rate information before accepting the collect call. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you.Will you send me either the first 4 and the last 4 digits of the card that was used for the call, or the number(s) made to *********************************** With this information, I can investigate the call records and the information about the services.Please let us know if you have any questions or concerns. Thank you.

          • Prithvi A

            04/30/2022

            I had called a ********** number from East Shore of Lake Del Valle (**********). Since there was no cell connectivity there - I had to use the payphone. I made 2 calls - both lasting less than one minute. and I've been charged $25 and $41.58 for this!! Looking at the frequent complaints here - this looks like a horrible scam company getting away with ripping people off who are in a desperate condition and use a payphone - people only know of this company's tactic once they're charged and then would come here and complain.Desired outcome: Please refund me the excess money you've deducted from my account - the calls are at a maximum $2 per minute .. and I've called a number inside the state - you've charged me as if I've made an international call!!

            WiMacTel Response

            05/02/2022

            We appreciate you reaching out to the WiMacTel ************* Team. We view this as very serious and are currently reviewing this with the utmost importance. I receive your report of charges on your debit card. It will be my pleasure to answer any questions you may have and work on this matter to resolution with you. Will you send me either the first 4 and the last 4 digits of the card that was used for the call, or the number(s) made to *********************************** With this information, I can investigate the call records and provide further assistance accordingly. We appreciate your patience in this matter. Thank you.

          Customer Review Rating

          1/5

          Average of 12 Customer Reviews

          Contact Information

          1900 S Norfolk St Ste 350

          San Mateo, CA 94403-1171

          Visit Website
          (800) 820-4680

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          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 1/13/2014

          Years in Business: 14

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

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