Business Profile
Collectibles
Professional Coin Grading ServiceThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
01/14/2025
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The following is a short version of a complaint I have with Professional Coin Graded Service (PCGS) located in Newport Beach, CA. I submitted a 1900o Morgan Silver Dollar for grading with a designated variety attribution VAM 29a, which is a die break through the date. It's easy to see and easy to determine. The coin went missing from 4/24/24 to 5/9/24, a total of 16 days. Three months later, I received from PCGS a different coin without the VAM 29a. After numerous communications, my last email to them (PCGS customer service) sums up the problems I have experienced. "As I have said on numerous times, PCGS does not have any rule, requirement, or submission agreement with me on providing images of the coins that I have submitted for grading. At this point, PCGS hasn't even read any of my emails addressing the theft of my coin. PCGS has a responsibility and liability to keep my coins secure. I would like to suggest you or someone with the authority, read my emails and take this matter serious. In order to litigate or arbitrate, a proper investigation must be attempted. PCGS has done nothing to assist in resolving the theft of my coin. I demand PCGS to either investigate or pay the declared value of my coin." If PCGS refuses to investigate, I will file a complaint with the Federal Trade Commission's Bureau of Consumer Protection. I will also file a review with the Better Business Bureau.Initial Complaint
11/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I SUBMITTED 2 COINS WITH OBVIOUS ERRORS AND CLEARLY PROVIDED THE INFORMATION BUT THEY WERE RETURNED WITH A DESCRIPTION OF HAVING NO ERRORS. I OPENED A MEMBERSHIP TO HAVE THE COINS CERTIFIED AND ERRORS DESCRIBED BEFORE SELLING THEM. I AM KINDLY ASKING FOR A REFUND.Initial Complaint
11/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I canceled my membership on November 11, 2024, and have yet to get a refund. They took the money out of my account on November 9, 2024, so where is my refund?Initial Complaint
11/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have sent my Chinese republic dollar coin to PCGS three times since 2019/07/23. It costs me $1200+ grading fees for just that one coin. The coin is listed on two most import reference books for Chinese republic silver coins. ****** ****** Illustrated Catalog of Chinese Coins( vol2 ). Page 219, number 645b has the exact same coin as I have. It is a very rare pattern dollar with at leaset 3 different varieties and mine is one of them. The same pattern coin is also listed on *** *** Ming's Illustrated Catalogue of **************** Coins( Ching and Republican issue ) as LM-67.On page 26 of the Seventh edition, which has exactly same variety as my coin. PCGS uses those reference books to make the serial number of coins. I have no ideas why I got 86 all three times to PCGS, no bother with any explanation to that. Very very poor communication, I have attached many supporting documents with the coins and are total ignored each time. Very disappointing service. Worst ever.Initial Complaint
07/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Please refund the $40 regular grading fee for order certification ******** (order ******** line 1 invoice dated March 7th), plus the $20 oversized holder add-on fee, since the coin as housed is not sellable given the poor quality of workmanship, as exhibited:******************************* The gasket coverage is severe on that square coin's right and left sides. Shards of gasket remain attached on the right. The left coverage, and especially the right coverage, have jagged, hand-cut, uneven edges protruding over the face of the coin. Additionally, the 3 OZ that appears on the holder label:******************************* has no absolutely bearing on the 135 grams of ***** file silver specified by the Certificate of Authenticity for the coin:******************************* This holder's labeling and workmanship were sloppy, sloppy, sloppy.Thank youInitial Complaint
06/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I submitted an order to PCGS for coin grading. PCGS's estimated turnaround time is 50 business days. As of now it has been already at least two weeks after its estimated turnaround and the status of the order still stays at a very early stage. I tried to call PCGS customer ********************** line and a lady was so arrogant to teach me throughout the call that I was not right to be not patient, I was not right to call them for help, I have to pay and wait and I should not ask them to make them with any trouble. I just need them to do the work as they promised, or if there would be any delay, be transparent and let me know. I don't need them to have someone pretending to be providing CUSTOMER ********************** but to TEACHING ME what is right or what is not right.Initial Complaint
04/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I. Was charged $149 for another year of membership, which I did not want. I was told on March 18th, that my $149 would be refunded in ***** business days. I called today (4/10) 18 business days later and was told its in process. I requested to talk w/ a supervisor and was told by Hy he couldnt transfer me. He put me on hold while he tried to contact one (he wouldnt give me her name), after a couple minutes, he said she was in a meeting. I am not surprised after this experience to see what a low grade they have on BBB and also the number of complaints against this Company. I have lost a lot of respect for this Company and will be submitting any future coins to NGC.Initial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I submitted a 1909 vdb bronze coin for grading. The coin I submitted had an error which was where LIBERTY is stamped on the front of coin my coin had ****** stamped. PCGS sent me a different coin which has LIBERTY spelled correctly and they are claiming it is the same coin. I have pictures of both and it is clearly not the same coin.Initial Complaint
02/28/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
False advertising one those Guidelines are Not in the Submission Agreement and alter the submission agreement outside the normal guidelines and terms and conditions the user is signing. Nor is this covered in the collector Club Agreement. However those fees and guidelines are not specified in the submission agreement Sign and agreed to and remain outside the agreement form on a side page. This could be considered false advertising claims, deceptive pricing practices, or misleading product descriptions. PCGS has consistently misrepresented pricing through marketing materials, including its website, promotional materials, and communications with customers. Image below as case one. In their online submission there is no way to select or input the quarterly special and does not reference how to make the submission through their online forms. Nor does the user View or see any guideline changes leaving them with the only option of knowingly writing it on the form. Which is not stated as an option in the guidelines Leaving You to believe based off the original image it says to submit them through a regular or economy service level. Under the guideline in the submission it says type indicate regular or economy leading you to believe that is what needs to be selected during the online submission process. Also the Online submission forms do not. This practice has gone on for over 9 months and looking at the number off coins submitted would have affected thousands of coins and users. with this descriptive marketing practice. Which in the marketing material to submit the coins through economy or regular service. With no recourse through customer ********************** for people effected. There a person that simply goes to Pcgs website and makes a submission through regular and economy would be charged a higher price and not give the special as suggested in the image below. This would effect thousand of peopleInitial Complaint
02/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I contracted with PCGS as a Bulk Submitter to grade 100 coins and I also have an annual Platinum Subscription. My submission number is ******* and my membership number is *******. PCGS contracts with ***** to ship my coins back to me despite requiring that you ship coins to them via ***** ****** the entity with whom PCGS contracted with, has failed to deliver my coins despite having the correct address verified twice on two different days. ***** advised me that PCGS must contact them with a code in order for them to deliver the coins. I called PCGS and was on hold for 2 hours 43 minutes and finally was able to speak with a "Customer No ********************** Rep" who could only provide canned responses and advised me they couldn't contact their vendor, ***** and remedy the problem and that I would be responsible for return shipping. I asked to speak to a supervisor but was told they were all in "meetings" despite the drone who answered the phone telling me she had just checked with a supervisor. PCGS's vendor, ***** and PCGS are denying me of my property unlawfully and without any solution. PCGS has also indicated that they would charge me for return shipping despite my information being correct to begin with.
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Contact Information
1610 E Saint Andrew Pl Unit 150
Santa Ana, CA 92705-4942
Customer Complaints Summary
63 total complaints in the last 3 years.
10 complaints closed in the last 12 months.
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