Business Profile
Covid Testing
Premium Health ManagementThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On December 8th, 2023 I received a bill from "Premium Health OC Inc, **********************************************************************************************, phone # ************." It demanded that I pay $25.00 and said "THIS ACCOUNT IS SERIOUSLY PAST DUE. PLEASE CONTACT OUR OFFICE IMMEDIATELY!" However, the only information it provided about the service I supposedly owed money for was: "10/18/22, PROVIDER *********, DESCRIPTION OFFICE O/P NEW SF ***** MIN, PATIENT ****, CHARGES $200, WRITE OFF - INSURANCE $125.50, PAYMENT - INSURANCE $49.50, PATIENT BALANCE $25.00." My calendar doesn't show that I received any medical services on that date.Initial Complaint
05/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
In February I decided To seek out a company to receive GLP-1 weight loss medications as my insurance would not cover due to my plan. I found premium Health (should have read previous complaints but they had to do with COVID so I ignored). They began sending me meds (which I paid for) for the first month I had ZERO side effects OR results. They had the doctor call and adjust medication (while also asking for a good review)month 2 SAME ZERO RESULTS ZERO SIDE EFFECTS. At this point Im pretty sure if I tested the product it would be saline because NOT A LIVING PERSON has ZERO side effects AND ZERO resultsalso injection site was getting weird lump which Ive read is also not supposed to happen. So Ive asked multiple times to cancel and refund they offered me another dose adjustment. THEN I disputed With my bank and cancelled with my bank and they are STILL sending me meds and trying to charge me. I told The pharmacy (which is separate) that I cancelled almost 2 months ago they said they were never informed and still sending moreso they can charge more. Fraud company zero results and terrible resolutionInitial Complaint
01/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Premium Health advertised COVID-19 PCR testing for free in Feb. 2023. I made an appointment for the free COVID-19 PCR testing on 02/17/23. I followed the instruction at the scheduled COVID testing location, a local parking lot, on 02/17/23. I received a bill, dated on 12/08/23, from Premium Health for $120. I called its billing department many times and were not able to reach any one. According to ********** regulations, enrollees for health plans are not required to bear any cost for COVID-19 tests, vaccines, or treatment until November 11, 2023. Premium Health should have worked with my health insurance, Cigna, for any payment issues and should not harass me, a patient, for charges of COVID 19 testing.Initial Complaint
01/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I got a PCR COVID test in September 2022 at Premium Health, advertised as "free". Over a year later, I received a bill this month. It has language that looks like a scam: "this account is seriously past due" when this is the first time I have received any bill. I checked my insurance, and it appears Premium Health processed a claim through my insurance but still has a balance due. However, the signs when I received the test said "free test" and all other COVID tests I received during that time were free due to insurance and the state payments. Is this a scam? Do I need to pay this bill?Initial Complaint
01/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Subject: Urgent: Inquiry Regarding Unidentified Bill from Premium Health OC Inc. Dear Better Business Bureau,I am writing to request your assistance in investigating a potentially fraudulent billing issue involving Premium Health OC Inc. Unexpected and Vague Bill: ** 01/01/2024, I received a bill from Premium Health OC Inc. totaling $57.78, marked "immediately due." This demand is deeply concerning for several reasons:First Contact: I have never received any prior communication or billing from this entity, making the "immediate due" claim seem arbitrary and deceptive. Unclear Charges: The bill offers no explanation for the charges. There is no itemization of fees, dates of services, or any justification for the amount owed. Scam Red Flags: The sudden appearance of this vague bill, coupled with the lack of prior contact, raises serious concerns about its legitimacy. This feels akin to a predatory scam, especially considering the absence of any related activity on my credit history. Unsubstantiated Due Date: Demanding immediate payment without any prior communication or explanation is unreasonable and potentially abusive. Failure to Resolve: Despite attempting to contact Premium Health OC Inc. for clarification, I have not received a response that adequately addresses my concerns.Call for Investigation: Given these red flags, I believe an investigation into Premium Health OC Inc.'s billing practices is warranted. I urge you to investigate to:Protect Consumers: Ensure no other individuals fall victim to potentially dishonest or unethical business practices. Promote Transparency: Encourage fair and transparent billing practices within the industry. Achieve Resolution: Assist me in obtaining a clear explanation for the charges and, if necessary, facilitate a just resolution.I am attaching the bill in question for your reference. I appreciate your prompt attention to this matter and look forward to your assistance.Sincerely,****************************Initial Complaint
01/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In December 2023, I received a statement (dated as 12/08/23) from Premium Health OC INC asking me for $20 payment.Date of service is dated as 10/20/2022, and I do believe this was for a Covid Test, which should be all covered by the insurance at that time.Now after over an year passed, I received this bill statement. I tried calling the number ************ and left a message, but no response. I also called ************ and left a message but no response.I found this page and found others are also noting the same issues, and I need your help. I do not think I need to pay for this, but I do not want them to charge more later.Initial Complaint
01/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I got a Covid test back in February 2023 for work paid for by my work. At the time of my test I was told I was paid in full and no further payments would be required. I just got a letter in the mail 12/8/23 requesting additional payments from this company and they sent me a notice saying my payment is over 120 days over due. However I have received absolutely nothing from them. They will not pick up calls to discuss and resolve this issue. As far as I am concerned I do not owe them any more money. **** should be voided. Please help me confirm with them this is voided and will not impact my credit.Initial Complaint
12/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Subject: Formal Complaint Against Premium Health OC for Unexplained Charges:To Whom It May ********* am writing to lodge a formal complaint against Premium Health OC for what appears to be an unethical and potentially fraudulent billing practice. Recently, I received a bill from this company amounting to $115.56, marked as seriously past due. This bill was unexpected and highly concerning for several reasons:1.Lack of Prior Communication: I have never received any invoices or communication from Premium Health OC prior to this bill. The claim that the account is seriously past due is baffling, especially considering this is the first notice I have received.2.No Details on Services Charged: The ******************* any specific details regarding the services I am being charged for. There is no breakdown of the charges, dates of service, or any explanation that justifies this billing.3.Suspected Scam: The sudden appearance of this bill, along with the lack of specifics and prior communication, raises serious concerns about its legitimacy. It strikes me as a possible scam, especially since my credit score does not reflect any delinquent accounts.4.Claim of 120+ Days Overdue: The statement that the bill is over 120 days overdue is inexplicable and seems entirely baseless, given the lack of any previous invoices or communication.I am seeking the assistance of the Better Business Bureau to investigate this matter, ensure that appropriate measures are taken against any fraudulent or unethical practices, and help obtain a clear and fair resolution.Thank you for your attention to this matter. I am looking forward to your prompt response and assistance.Initial Complaint
12/29/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Premium Health OC INC advertised "Free Same Day RT-*********** Antigen COVID 19 Test".Their employee told me that it was free when I did the covid 19 test. I received their bill $74.47 for the 10 seconds simple rapid test. It should be free.Business response
12/29/2023
Dear Better Business Bureau,
Thank you for bringing this matter to our attention. We understand the importance of addressing these concerns promptly and transparently.
We recently transitioned our billing operations to a new company. During this changeover, an error occurred where billing statements were erroneously sent to all patients with outstanding balances, rather than exclusively to those who had received insurance payments. We recognize the confusion and inconvenience this has caused.
In response to the specific complaint received, we have directly reached out to the individual concerned to address any issues and clarify the situation. We assure you that there is nothing to be worried about and are committed to ensuring their complete understanding and satisfaction.
Furthermore, while we are *********** collect co-pays, we have decided not to pursue these payments from our patients due to the extraordinary circumstances of the ******19 pandemic. This decision is a gesture of goodwill and support to our community during these challenging times.
We are also communicating directly with our patients to clarify this situation and ensure their understanding and satisfaction.
We appreciate your understanding and are committed to resolving this issue in a manner that upholds our values and respects the needs of our patients.
Sincerely,Customer response
01/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
12/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 03/31/23 I took a PCR Covid test from this facility. Although I only wanted a PCR test, they also did flu and antigen tests and didn't give me the option to decline the other services. After 9 months, I received a past due payment notice claiming I still have a balance which I don't understand what's it. Actually, my insurance paid them already. On their website they advertised that they took all insurance and there'd be no copay.Business response
12/29/2023
Dear Better Business Bureau,
Thank you for bringing this matter to our attention. We understand the importance of addressing these concerns promptly and transparently.
We recently transitioned our billing operations to a new company. During this changeover, an error occurred where billing statements were erroneously sent to all patients with outstanding balances, rather than exclusively to those who had received insurance payments. We recognize the confusion and inconvenience this has caused.
In response to the specific complaint received, we have directly reached out to the individual concerned to address any issues and clarify the situation. We assure you that there is nothing to be worried about and are committed to ensuring their complete understanding and satisfaction.
Furthermore, while we are entitled to collect co-pays, we have decided not to pursue these payments from our patients due to the extraordinary circumstances of the ******19 pandemic. This decision is a gesture of goodwill and support to our community during these challenging times.
We are also communicating directly with our patients to clarify this situation and ensure their understanding and satisfaction.
We appreciate your understanding and are committed to resolving this issue in a manner that upholds our values and respects the needs of our patients.
Sincerely,Customer response
12/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
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Customer Complaints Summary
17 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
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