Covid Testing
Premium Health ManagementFind BBB Accredited Businesses in Covid Testing.
Reviews
8 Customer Reviews
Review from Hannah H
1 star03/11/2024
Sent me a fake bill via mail, claiming I owed the provider $25 for a visit in 2022. Had me concerned my identity had been stolen, as I have never even been to ************.Review from John W
1 star12/30/2023
Sent my wife and I fake bills. Everything on them are exactly the same - the service provider (*********), balance, date of service and the type of service are exactly the same. My wife and I would never ever go to the same doctor **** received the same identical treatments. Total scam. DO NOT PAY.Review from Donna K
1 star12/27/2023
i Took a COVID PCR test in *******, **, on 2/17/23. I was not charged at the time nor was I told that I would be charged, though I provided my ******** number. I received a Statement nine months later for $149 that said, "THIS ACCOUNT IS SERIOUSLY PAST DUE." I have attempted to reach out to them. I am only given the option to leave a voice message and never receive a return call. This is a very shady business, and I wonder if it is a total scam.
Premium Health Management Response
12/29/2023
Dear ****************,
Thank you for reaching out and sharing your experience regarding the ******19 PCR test you took on February 17, 2023. We understand your concerns about receiving a statement nine months later and the difficulty in reaching our customer service team.
At ********************., we are committed to providing transparent and accessible healthcare services. To clarify, our policy during the time of your testing was to offer ******19 tests free of charge for patients with valid insurance. For those without active insurance, a fee of $149 was applicable.
Upon reviewing your case, it appears that there was an issue with the insurance information provided at the time of testing. Unfortunately, we discovered that the ******** number you provided was not active during the test date. This resulted in the out-of-pocket fee being applied to your account.
We apologize for any confusion this might have caused and for the delay in communicating this to you. To resolve this matter, we offer the following options:
Provide Current or **************** Information: If you have current insurance or if there was active insurance at the time of testing that was not provided, you can submit this information to us for billing purposes.
Payment Option: If you wish to proceed with the payment, you can use the link provided in the statement to complete the transaction.
Our goal is to ensure that your experience with us is as smooth and transparent as possible. To discuss this further or if you have any additional questions, please feel free to contact us directly at ************. We assure you a timely response from our customer service team.
We value your feedback and are working on improving our communication channels to better serve our patients. Thank you for your patience and understanding in this matter.
Sincerely,Review from Edward F
1 star12/22/2023
Sending out fake bills. Not answering phones asking to call back. Then they send you text saying to to pay bill dated this date when you never talked to anyone or told the why your calling. Fake billReview from Yael A
1 star12/21/2023
Took a Covid test 6/30/22.Asked before the test if there will be any charge, the tester said it will be covered completely by my insurance.Got a bill for $130.Review from Andrew H
5 stars11/01/2023
It is a very professional company and has a responsive team, able to take care of my needs right away.Review from Niiayesh n
5 stars10/26/2023
Amazing service by their weight loss specialists and medical team. They followed up with multiple times and always answer their phone. ALWAYS!Review from Caron A
1 star10/07/2023
Total scam letter sent out asking for money and a QR code using PREMIUM HEALTH letterhead, ********************************************************************. Phone number ************. SCAM!!!
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