Complaints

• Initial Complaint

  12/27/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  ***** ******* (Artist Shot LLC) We regret to inform you that we are unable to proceed with your order due to content in the design that violates our copyright policies. As a print-on-demand company Dear Customer.Order #********** Your order has been canceled.For more information, please contact ******* regards,The Artistshot team ************************** Artistshot Thank you for your purchase Your order # is : ********** BILLING INFORMATION Name: ****** ***** Email: ******************* Telephone: ********** Street: ******************************************************************************* State: ************: *********** Zip Code: ***** SHIPPING INFORMATION Name: ****** ***** Email: ******************* Telephone: ********** Street: ******************************************************************************* State: ************: *********** Zip Code: ***** SHIPPING METHOD Method: Artist Shot Price: ***** Service: Regular PAYMENT INFORMATION Method: BRAINTREE - CREDIT CARD CC Number: *************PRODUCT INFORMATION Love Food Eat Red ***** Gourmet Burgers And Brews - Classic T-shirt Love Food Eat Red ***** Gourmet Burgers And Brews - Classic T-shirt | Artistshot Color: Black Size: XL Area: Front Price: $16.27 Qty: 1 Subtotal: $16.27 Red & ***** Classic - Adjustable Cap - Leatherette Patch Red & ***** Classic - Adjustable Cap - Leatherette Patch | Artistshot Color: Black And Black Gold Rectangle Patch Size: Adjustable Area: Front Price: $20.34 Qty: 1 Subtotal: $20.34 Red ***** - Classic T-shirt Red ***** - Classic T-shirt | Artistshot Color: Black Size: XL Area: Front Price: $16.27 Qty: 1 Subtotal: $16.27 Red & ***** Classic - Classic T-shirt Red & ***** Classic - Classic T-shirt | Artistshot Color: Black Size: XL Area: Front Price: $16.27 Qty: 1 Subtotal: $16.27 Red & ***** Classic - Men's Polo Shirt Red & ***** Classic - Men's Polo Shirt | Artistshot Color: Black Size: M Area: Front Price: $29.93 Qty: 1 Subtotal: $29.93 DETAILS SUBTOTAL: $99.08 SHIPPING: $***** TAX: $0.00 TOTAL: $112.06

  Business response

  12/30/2024

  Dear customer,

   

  Thank you for taking the time to reach out. Your refund for $112.06 was made by a representative at the moment of cancellation. One of our agents has sent you a confirmation to your personal email. We cannot, and I repeat, cannot proceed with your order. For said reason, we had to cancel it and refund it.

   

  Best regards,

  Artist Shot LLC.

• Initial Complaint

  12/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Online order placed: November 15, 2024 In the amount of: $197.59 Product ordered: 5 Crunch Fitness Hoodies each priced at $34.13 Nature of dispute: I have reached out by email, phone, and text several times to inquire about how to return the items for a refund. The website does not provide clear instructions. There has been no attempt on the companies behalf to return any form of communication. Each time I have called DURING advertised business hours, no one answers and it goes to voicemail. The products do not uphold the quality pictured on the website and I would like my money back.

  Business response

  12/30/2024

  Dear customer,

   

  Thank you for taking the time to reach out to us. We apologize for the delay in answer. Your request has been received and we'll share the respective information with you, leaving no details out of the message.

   

  We currently offer two options:
  
  Full Refund + Return (refund goes for the original price of the article + original shipping)
  Partial Refund (return is not required/refund goes for the original price of the article only)
  
  If you'd like to choose the first option, the instructions are below:
  Return & Refund
  Policies and Terms:
  Customers have ************************************************************************************ exchange.
  Buyers/Customers must be aware that published products by the sellers are regulated and controlled by the seller and Artist Shot does not screen all the content on the website. Therefore it is the customers duty to validate the quality of the content including but not limited to grammar errors, misspelled words or overall presence of the product before making the purchase.
  Return labels are not provided for exchanges or refunds.
  Also, you authorize Artist Shot to discard and dispose of any product that becomes excess due to refunds, reprints, fraud, product sampling or promotional activities, in any way.
  Instructions:
   Please, send the item to the following address: ******************. Suite 208. *********, **, 92705.
  Once the package is placed, please share with us a picture of the receipt or the tracking number so that we can continue with the refund (original order and original shipping) process.
   Note: If you fail to provide this information, the refund will not be made. If you have any other questions, don't hesitate to reach out. For more information about company policies check our website.
  

  Customer response

  01/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The business has refunded my money as requested (partial) and the case can be closed.  
  Regards,
  
  ****** ****
  
   
  

• Initial Complaint

  12/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Dec 13 I placed an order online for two baseball hats. I paid with ******. When I got my email confirmation I noticed I ordered the wrong size on one of them. I immediately looked up the customer service info and called them less than 10 minutes from completing the order. I got a recording they were closed but according to their hours they should have been open Then texted as the recording said if it was imporant. No answer. I called again several times over the next few days. I also email 3 times and also texted 4? More times. After no answers at all from any avenue I opened a case with ****** to get my money back. As of right now the company hasnt answered ****** either and the status of my order still says processing. I thought with ****** I would be protected but I guess not.

• Initial Complaint

  12/18/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I placed an online order 12/06/24 (#**********) for 2 childrens sweaters totaling $60.94. I received an email order acknowledgment. Never heard from them again. The acknowledgement had no estimated shipping date or tracking #. I have called several times only to get a recording to call during business hours, which I was every time. The recording also states to text them, which Ive done multiple times with no response. I went on their ******** page and there are a ton of complaints. I believe this is a scam company.

• Initial Complaint

  12/11/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchases a jacket from the site for $64.71 on November 30, 2024 and when I received it, the jacket looked nothing like. the picture and the print was already fading. I reached out to customer service email on December 6th. Their policy states that they get back with customers within 24 to 48 hours, but it is now December 11th with no response. I want a refund.

• Initial Complaint

  12/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Order #********** ordered and paid for 10/27/2024 Transaction ID: ***************** repeated emails determine location of shipment Alleged to have shipped 11/01/2024 via DHL tracking url ****************************** delayed or lost ? ? ?inquiry to *** made via e-commerce virtual assistant (11/20, 11/21)virtual assistant indicated "contact shipper"no other valid response its over a month and I am forced to get merchandise elsewhere Requested refund No response to any inquiries (11/22, 11/29, 12/02)no valid response from anyone on this matter I want a refund

  Business response

  12/03/2024

  Dear customer,

   

  Thank you for reaching out. We understand your concern and looked into the case. We were able to confirm that after Nov 05th there have been no further updates. *** has not provided any other information about the location of your package so we can only assume it's been lost by them. If that's the case, we would have no trouble sending you a replacement like you requested. If it's needed, we might upgrade the shipping service to DELUXE so that your order doesn't take that long to arrive.

  Let us know if you'd like to receive information about a new order.

  Kind regards,

  Artist Shot Team

  Customer response

  12/06/2024

  Artist shot emailed me:   (copied and pasted) 

  "Let me know if there is anything I can do to help your case. If you would like the replacement,

  we can upgrade the service to Deluxe so it'd be a 3-5 days in shipment only.
   
  Best regards,
  ***** *******,
  Artist Shot **************** Manager

  I responded: (copied and pasted)

  "*****, thank you for the response, 
   please refund my purchase price.
  That is all I want now...
  Thank you for your response.
  *****

  I am asking for the full refund of $68.50.......     

  I have had no further response from Artistshot advising their intent to comply with my request.

   

  Business response

  01/10/2025

  Dear customer,

  Absolutely. If you are in need of a cancellation, our team can help you with the process. You will receive the respective refund.

  Best regards,

  Artist Shot LLC.

• Initial Complaint

  09/13/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have oredered a cap from Artist Shot. They did not provide an order no as well as history for the transaction. So it is not possible for me to tell you when I ordered the item. The cap I have oredred have faint white printing on the front. In the advertisement it appear as a solid black cap. I need a solid black cap. This is not what they have send me. I am fighting now for approx 5 days now. If I phone them they ask me to leave a message I have done so every day I phone them. Then the also give an email address wich I used for 5 days. They ignore all my attempts to solve this matter. They also do not contact me by email or any other form of contact.

  Business response

  09/16/2024

  Hello *******,

  Thank you for letting us know about this matter. Our **************** team will get in touch with you as soon as possible to solve the matter. If you have any doubts or questions, they should provide a answer to them. We hope you will be open to talk to them.

  Best regards,

  Artist Shot LLC.

  Customer response

  09/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Dr ***************
  
   
  

• Initial Complaint

  10/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I opened an account on September 5, 2022 and uploaded 3 items as artwork. I later decided against this platform and attempted to delete the artwork and close the account. The option to do either does not exist. I contacted the company using the email address provided, ********************************* on October 13, 2022 and October 17, 2022 requesting the artwork be deleted and account closed. Both times I received a response from *************************, **************** Manager, stating the request would be completed. To date, the account is still open and the artwork is still there. Today, I completed another request to at a minimum remove the artwork. Please advise and assist in this process to prevent copyright, as the artwork is a family member.

  Business response

  10/24/2022

  there are many copyright cases under many designers that upload designs without any permision, this profile is one of those cases, we will take the account down because fo the request, however please understand we are just making everything in order to avoing any kind of problem because of these designers, thank you 

  Customer response

  10/24/2022

  None of the 3 images I uploaded for artwork have copyright issues. They are my personal images, one of my daughter, my dog and my plant. Additionally, the business has not provided proof of the artwork being deleted and the account closed. My request has been very specific and clear.

  Business response

  10/25/2022

  Yes it is resolved.

  Customer response

  10/25/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  10/24/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am a print on demand artist selling on legitimate platforms such as Merch By ******* ****************** and this awful company has stolen ALL of my designs and are selling them on this pathetic website https://www.artistshot.com I am not the only one either there is a merch by amazon ************** for artists where many other artists have found their designs on this criminal website.This design is just one of hundreds of my designs that have been stolen but is my bestseller or at least it was and my earliest submission to Amazon so using this one as an example of the theft taking place on this horrible website.https://www.amazon.com/dp/B07KWNX4K2?customId=B07537TYTF&th=1 - my original design https://www.artistshot.com/single-red-rose-flower-floral-design-t-shirt-t-shirt-p-556989940 - stolen design

  Business response

  11/01/2022

  The compleint is already done, there are no designs under that URL, thank you 

• Initial Complaint

  04/17/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Artistshot.com had blatantly copied my artwork pixel by pixel and is using it for personal profit without my consent. I had filled out a copyright infringement form on their website and want to file a complaint against this business for stealing intellectual property. I am a professional artist and single, widowed mother of two who relies on earning a living creating designs for t-shirts and other apparel on ***************, Etsy, Redbubble, and other ecommerce sites. Businesses like Artistshot.com finds best selling designs off of these sites, scrapes/steals them without artist consent, then proceeds to sell them on their website or even a *************** account to profit. I am sick to death of having to deal with these thieves and they have to be stopped. This is my design on Amazon: https://www.amazon.com/dp/B09SGWKRBH This is my design on my Etsy Shop: https://www.etsy.com/listing/1179429617/anime-bunny-girl-t-shirt-anime-girl-in?click_key=633c5ca350ec9820dda2cb52a19537f7fb5361b6%3A1179429617&click_sum=64d92dbd&ref=shop_home_active_4 This is the stolen design on artistshot.com: https://www.artistshot.com/kawaii-anime-girl-in-easter-bunny-outfit-t-shirt-v-neck-tee-1-p-186088479?gclid=CjwKCAjw9e6SBhB2EiwA5myr9vCYWA_IVVzDBpPEx-QLpAIACr2Z2SykdUVjocKwHPfUV8DuR5O0EBoCr3UQAvD_BwE

  Business response

  04/27/2022

  Dear Sir or Madam,
  
  We would like to emphasize that we respect the intellectual property rights of others and are against of wrong use as well as unauthorized use of copyrighted/trademarked material in our online store. We only welcome true original designers and fight against infringing material on a daily basis by removing such content of which we reasonably notice and verify when it is copyrighted/trademarked or belongs to someone else.
  
  We kindly inform you that we adhere to the ** Digital Millennium Copyright Act (the DMCA)which requires us to remove designs when we receive a proper notice of infringement that includes all of the required information. Contrary to the complaint filed against us, it is an independent designer on our website who uploaded the infringed material, not us. As we stated above,we are a third-party service provider and the Marketplace that facilitates the sale of the products to the customers. We work hard on infringed designs to be able to prevent the intellectual property infringements and as soon as we receive a proper notice of infringement, we take immediate action about it by removing the copyrighted/trademarked material.
  
  It is hereby reminded that we are an online marketplace and a family business which honestly welcomes true original designers as well as try to help them share their creations with the world. As it is well-known, several designers out there want to take advantage of other brands to generate income. Unfortunately, many original designers have been the victims of copyright/trademark infringements which have become a nightmare for businesses like us. Therefore, we do not welcome infringing content and keep fighting against the designers who upload such materials.
  
  Also, we would like to emphasize that as soon as we received **** Igawas notice of infringement,we removed her design from our website.
  
  If you have any questions or concerns, please do not hesitate to contact us.
  Best regards,
  The Artist Shot Team

  Customer response

  04/27/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  
  Regards,
  
  *******************
  
   

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩