Business Profile
Internet Services
Yahoo!Headquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Internet Services.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/12/2025
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My account was hacked and all the 2FA methods(phone, WhatsApp, and email) were changed. I have very important documentation in this email address that I have had for 10 years+. i need assistance with my account recovery since there is no support options for Canadian customers.Business response
02/12/2025
Yahoo has received the complaint and will reach out to the user to assist.Customer response
02/12/2025
Complaint: 22931705
I am rejecting this response until I receive the assistance I need. I will wait.
Sincerely,
***** ******Business response
02/13/2025
The user has been verified and regained access to their account.Customer response
02/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
02/10/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
it's Yahoo Inc company and so this needs to be an thorough investigation because my Yahoo email address has been hacked and so I can't sign in and I'm frustrated and I'm very tired of resetting passwords and making email addresses that I don't have and it's a paid service and I contacted them multiple times about my Yahoo email address and they are "no help" . and so this needs to be an thorough investigation because I want my Yahoo email address removed and it's "********************************************************************".and don't email me at Yahoo because it's not working and so email me at gmail because I don't trust them anymore and please have them delete and terminate my Yahoo email account because I'm so tired and I'm frustrated and I'm not satisfied with them and so please have them to delete and terminate my Yahoo mail account because I had to make about 15 strong passwords on my Yahoo email account and I had to make about 10 Yahoo email address and I only have one and when I log in I get **************************************** please verify that it's you and enter your Yahoo password to send you a code and that's not my email address and so please this needs to be an thorough investigation because so tired of dealing with "Yahoo" . And so please have them delete and terminate my Yahoo email account because it's hacked and someone is probably using it without me knowing and so please have them delete and terminate my Yahoo email because I'm at another email provider and it's gmail and so don't email me at Yahoo because it's not working and so please email me at gmail because I don't trust Yahoo anymore.Business response
02/11/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.Customer response
02/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
** ********Initial Complaint
02/08/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am unable to change my Yahoo! Canada email account settings while I can still access my emails via email applications on my phone and my computer.When accessing the account via a web browser (the only way to change account settings), I am asked to provide a code that Yahoo! apparently sends to my recovery email address. However, no emails from Yahoo! with a confirmation code are being received.I phoned the 800-number listed on ************************** Help page, but I was told that they did not support Canadian accounts (i.e., @*************************************************** and advised me to check recovery instructions on Yahoo! Canada Help page. Doing so was fruitless too - the only option I was given is to create a new account. Note: ********************** Canada does not offer phone or email support contacts for its Canadian ************ summarize:1. I know my current password to @************************* email account.2. I know my recovery email and have access to it.3. I can send emails between my Yahoo! account and the recovery email account without issues.4. I can access my email via email client applications on my phone and my computer.However, Yahoo! is not allowing me to access my account settings or configure new devices with email clients with access to my account. Their only solution seems to be creating a new account and abandoning my existing account.I would like to request assistance of BBB and Yahoo! *** to fully recover my email account.Business response
02/11/2025
The Yahoo team will reach out to the member regarding their account.Customer response
02/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Alexei PidtchenkoInitial Complaint
02/06/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Yahoo took over ATT as my provider about 6-8 months ago. Hasn't been normal since. They are impossible to get a hold of. Their site has many suggestions but none that are applicable. Today I went to look up a major password which I haven't done in a few days now and find my iPad is been compromised by Yahoo. All of my passwords have been erased, cannot find them anywhere.Yahoo had made my life h*** when it comes to trying to communicate with anyone or anything. I have to jump through hoops to figure out where are my files are and why they have disappeared. Again Yahoo is impossible to contactimpossible for help. You get support, but only if you pay for it. They make that quite clear. Do you get any other reports about Yahoo and their bad service? I'm trying to change services but I am low Tech, so it's gonna take a while. Hopefully you can get an explanation. I detest Yahoo. Thank you for your efforts.Business response
02/06/2025
The details of this complaint are in regards to an AT&T owned account. Please reach out to AT&T directly for assistance. **************.Initial Complaint
02/05/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
I'm receiving emails from people/ places/businesses that I didn't personally provide my email to in to my inbox. I opened one thinking it was news. And instead it was the photo of a gross virus growing on a foot.Business response
02/06/2025
The Yahoo team will educate the member on spam controls in Yahoo MailInitial Complaint
02/04/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have had 2 email accounts on ********************** for over 20 years. I answered security questions (which they told me have been wiped by them). For the last few weeks I was having trouble with my internet. In the process I was locked out of my email. I use each account to verify the other. I am locked out of both. I no longer remember my ID for either. I have called them for help and they say they cannot help me. Since we now have to do most things online, most of personal transactions are through these emails. To take away my only way of verifying myself or unlock my accounts seems unethical. I have asked to speak to a supervisor and they tell me it would take too long to wait. My accounts for Social Security, ********, ***** care providers and other important information are all tied to those account. Without them I cannot get access to those accounts. I was hoping that telling them that my 2 email accounts are linked for the verification codes, they would understand the the address belong to me. They are providing me with no recourse.Business response
02/04/2025
Yahoo has received the complaint and will reach out to the customer directly to assist.Customer response
02/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.She was very polite and quickly resolved the issue.
Sincerely,
***** *****Initial Complaint
02/03/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have access to my email in some apps but I cant log into new device due to not having the phone E number and I believe some some of my info was out of date its an old account but I cant log into still see emails in apps that are signed in I want to log into still see and update my phone number but the free support is bad and Im not paying to make a phone callBusiness response
02/03/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.Initial Complaint
02/02/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
I updated my Yahoo Mail and when I went to sign in my password didn't work. I re-entered my password and still was not able to log in, my password hasn't changed in months. I went to the password recovery and the steps were 1) send a text with recovery code, I got the text and input the code them, step 2 was Yahoo sending a second recovery number to the email address and putting that code in, unfortunately I am unable to log into my email because the whole point of this process is to recover the email account. I went to the help section and was informed that I would have to pay for premium service before I could get any help in recovering my email account. They have set things up to where there is no way of recovering your account without paying for the premium service.Business response
02/05/2025
The Yahoo team has attempted to contact ****** ********, but has received no response.Initial Complaint
02/01/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
My yahoo account got hacked and they changed all my recovery information and yahoo wants to charge me to help or tell me to just get a new accountBusiness response
02/03/2025
The Yahoo team will reach out to the member regarding their account.Initial Complaint
02/01/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have had Yahoo e-mail for 20 years. I know my password. This week I have not been allowed into my e-mail account. ********************** is telling me that they will give me access to my account if I pay $12.99 per month. In looking at comments on line, it appears this fee should be $5/per month or it could remain free. This sounds like an Interet scam to me. I appreciate your help and research.I cannot access my e-mail at all.Business response
02/05/2025
The Yahoo Team has received the details of this complaint we have reached out to the user and have had no reply.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1,969 total complaints in the last 3 years.
841 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.