Reviews

I would give 0 stars if I could, especially to PAID premium support specialist ******, who hung up on me twice. My OLD phone/# was stolen and I lost access to my two yahoo emails. each one of them was the recovery for the other. I no longer had access to the phone #, so I was forced to pay to talk to support (which is ridiculous! Whats the point of security questions then?!) I got access into the first one, and that should have been the end of my problems. As email #1 was the recovery email for email #2. I get into #1 with the help of somebody who is not ******. I do the password recovery option for #2. Get a code emailed to #1 The code only for the website to act as if that was not enough & I needed to have 3 factor authentication, which I did not sign up for!! So I called premium support that I just paid for, get ****** and explain the problem. she sends yet another recovery code to the email #1, & that should have again been the end of my problem. Instead, she made me get a recovery code from a Yahoo website and then verify by sending in my I.D & a selfie, so I do. She says it didn't work & hangs up on me. I wait a minute for her to call me back. She doesnt, so I call back and I get her again. She makes me go through the whole process again. And by this time, my phone number has been used for verification too many times and so I need to send it to a different cell phone. Who the h*** has two cell phones? I let her know. I didn't sign up for 3 factor authentication. & if I have access to my recovery email then that that should be enough! I tell her she needs to escalate me to somebody further, and she argues and instead she hangs up on me again. Why the h*** am I paying for premium service? When you guys hire people like ******, who can't even do regular customer service?!? Again? I did not sign up 3 factor authentication, and miss ****** has no business being in customer service. Absolutely atrocious policy and customer treatment!!

The Yahoo team has attempted to contact ****** ****** but has received no repsonse.

************************** are scammers had my email for many years now all of a sudden each and every time u want to check your emails must verify is that how staff is getting paid?Ridiculous each and every time

If there's something unusual about your sign-in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This is an important security feature that helps to protect your account from unauthorized access. You may be prompted to get a verification code on your Yahoo app, recovery phone number, or recovery email address for any of the following reasons:Yahoo notices suspicious account ************'re using an unfamiliar browser or **********'re traveling away from your usual ************ sign in while using a VPN or a proxy **********'ve logged in with a private or incognito window.There are many attempts to sign in with incorrect passwords.The "First time signing in from this device" message ***********'ve cleared your browser history or data cache including cookies.Additional information on this can be found here: ************************************************************************************

On January 13, I went on a business trip to ******. When I arrived in ****** I wanted to connect to my yahoo emails but the connection was denied. I am asked to check the email address linked to my account, I did it, I am asked then to change my password, I did it and then again nothing. Access to my emails still denied. I reached the customer service who told me there was nothing they could do. I contacted the costumer service on *****. They answered that they will contact me through my personal gmail account.2 days ago I received an email from a certain ***** from Yahoo concierge on my gmail box. He asked me to provide him with the latest emails sent from my yahoo account with all the addresses. I tortured my memory but I was able to respond to his request by detailing the emails from my partners. The next day he wrote "Thank you for this information. Unfortunately, because you specified this account is used for a business we will need this attached form filled out along with something that has your name and the name of the business on it (e.g. a business card, company letterhead, legal documents, etc...) before we can assist you with regaining access to this account. "Regards,***** Yahoo Concierge Team I read the document that says:"Please Print Clearly"Business Name: Email address for this account. (Required):Last 4 digits of the billing method used for payment of this account: (Required): - Please allow the following person(s) to be listed as Account Holder(s) on this account:. Attach a copy of the following required documents company letterhead business card of new account holder"I realised that Yahoo just sent me a scammer. I would never thought Yahoo could block accounts for no reason and then ask for banking information. Authorities should be aware of that.

The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

Yahoo Team, never me reached out without taking into consideration all the problems that the senseless and incomprehensive blocking of my account represents.

Yahoo is holding my account, of 15 years hostage. U was unable to find password, and tried a few times. Account suddenly blocked. I tried to recover for 4 hours, using there cust svc advice. Not possible. Called customer svc and found it would cost ***** a month for premium svc, and applicable charges. No one could tell me what applicable charges were. Or give me an estimate. Today, I will pay the charge, and then find another service. This is extortion, and I will report it as such. 15 years of my communications and memories are in this account! After feeling scammed, I already hung up 4 times. I can't believe that the *** or ************************* has not gotten involved. This is SHAMEFULL. And it looks like their "marks" are their most loyal customers.

Yahoo does offer premium support via a paid service to customers who cannot self-resolve account access issues. Users are prompted to add recovery email and mobile numbers to their accounts throughout the year and sign the terms of service, which state it is the users' responsibility to keep the account current and up to date.

Do not use Yahoo! as your email provider my experience in a nutshell. I created a Yahoo email account for my daughter after she was born (****). For the next 12+ years I sent monthly journal emails to my daughter about her growing, learning, and developing. A few months ago (2024) Yahoo deleted my daughters email account without any warning or notification. And theres no way to contact anyone regarding the issue without first paying for a service, which likely wouldn't be helpful anyhow.

The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

Yahoo is a racist company. Some guy on one story was blaming Sorros and other Jewish people for all of his problems. I replied, "Stop blaming Jewish people for your problems" and it was flagged as racist and removed. I tried the words "Jews" and that was banned, too. Apparently to Yahoo Jewish people are not real an if they are it offends Christians, so it's racist.

Thank you for contacting Yahoo and reporting possible abuse on our network. We take such reports very seriously and review each and every report we receive in accordance with our Community Guidelines and Terms of Service to determine appropriate action.We reserve the right to terminate or take other action on accounts of users who appear to have violated our Community Guidelines or Terms of Service. However, consistent with our Privacy Policy, we don't disclose the action taken on another user's account with a third-party contact.

When I was logged into my account I had no place it would allow me to update my phone number and I accidentally logged out then yahoo wants to charge me money to log in even when I used that same password I just used to log in now it only wants the expired phone number it wouldn't allow me to update so now the want me to sign up for ***** a mo th to open my account to me again and security questions won't pop up so you aren't allowed to get back into your account free. Scam

The Yahoo Team has received the details of this complaint and sees that ******* ************ has already regained access to their account.

My email is being held hostage and I can't access it without calling their customer service and PAYING. I've never heard of such a thing and I'm not willing to pay a dime, because this is FRAUD. I don't know how this is legal. If you have a Yahoo account and can still access it, back up everything as soon as you can and use another service like Proton Mail. This is completely unacceptable. Not sure how much money they plan to make on this asinine black mail scam seeing as there are countless other better email providers out there to use instead.

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