Complaints

• Initial Complaint

  07/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On july 21 i ordered at 930 they said 45 min and i waited an hour then i called and next employee said they were 5 min away i called 15min later and asked for a manager she said the couldnt findy address when i order every single friday at the ********** location on 16th ave manager was rude i asked for her name and she refused to give it to me she needs to be talked to she did not respect me as a customer her driver never called about being lost i asked to redo my order and she was refusing because i called her driver stupid what a rude so called manager i will never order from backjacks again horrible experience

• Initial Complaint

  05/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ordered from the *********** store on ********. I have been doing business with this store for many, many years. I did an online order and waited for delivery. Added a 20% tip for delivery. No delivery. Called the store and they said it was for web pickup. It was not. They will not refund. Were very rude. Almost $80 in charges and no pizza. Poor service.

• Initial Complaint

  02/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered 2 pizzas when i got there I wanted to add on 2 side of ranch and the manager reaches over the counter and pushes cancel on the card machine canceling my order for me. I get charge to my account and because their machine didnt produce a receipt she said that she cant just give me the pizzas for free but they charged my account. Tell me how that make sense. So then she says that the money should go back to my account in 2/3 business days. And if it doesnt to come back in and they would give me a refund. Total bullshit!

  Business response

  02/14/2023

  Hi ******,

  First I want to apologize for the lack of service you received at one of our Blackjack locations.

  I need some additional information to be able to help you.  Can you please let me know which location in **************** you went to? Also, did you contact the store for a refund? If not, can you let me know the date and amount that you were charged so I can follow up with the location?

   

  Thanks,

   

  ***************************

   

• Initial Complaint

  01/26/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On January 2, I placed an online order to the Blackjack on Walnut Street in *******, for which my credit card was charged but which was never delivered. I called the store that night, and got a recording, and again the next day and got a message that the line was disconnected, so I guess that store has closed. Unfortunately, my credit card statement shows that I was charged $25.89. I have tried finding any Blackjack customer service representative who can help me get a refund on this order, but so far, I am not having any luck finding anybody at all to deal with this issue. I wrote a letter to corporate office in Westminster on January 9 asking them to help resolve. There has been no answer.

  Business response

  01/27/2023

  HI **** ***,

   

  Unfortunately the franchisee has closed the location and I do not have access to their Point of Sale system to issue you a refund.  I can send you a **** Gift Card to cover the amount you spent if that works for you.

   

  Thanks,

   

  ***************************

  Customer response

  02/08/2023

   
  Complaint: 18903408
  
  I am rejecting this response because: *************************** did reply and offered a gift card for the amount I spent on the pizza I never received.  I would like to accept that offer. Can you please adjust the status of my case,and contact ******** to send the gift card to my home address.  The amount is in the attachment I sent with the original complaint.
  
  Sincerely,
  
  *****************************

  Business response

  02/23/2023

  Can I please get your address and the final amount you need on the gift card?

   

  ThanksTell us why here...

  Customer response

  03/09/2023

  I wish to report this complaint as resolved.  The business refunded the amount I lost by sending a gift card in the equal and even greater amount, and I am quite satisfied with this response to my problem. Please record as such.
  
  thanks, *****************************

• Initial Complaint

  11/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Blackjack Pizza ***********************************************************************. I have ordered several time for this place and most of the time without issue. When I've had a problem, they Management has been quick to resolve with a credit of some type -Never full refund. My last order on 11/20 was for a custom pizza, a 9 piece chicken wings, and cookie. The delivery est. was 40mins (the business is located 2 mins drive from my address). at 50mins I called and was told if it didn't show up in 10 more mins to call back. I called back at 1 hour and 10+ mins. I Still left money for driver even though service sucked. Spoke with ****** (spelling?) Advised him my pizza was room temp, my chicken wings were cold. I don't even want to each chicken that's been in someones car for more than an hour. ****** - said that he would issue a FULL credit and that if I forgot his name, to mention pony tail guy. (Full Credit for future pizza, wings and cookie) I call on Tuesday 11/29 to place an order, no one could find my credit. ****** was not working. So I was not able to use my credit. I called today 11/30, as I was told he would be in today. The person who answered the phone said he was not there, and that there would no credit. We VERY Rude and Unprofessional. So I guess you no longer want my business. That's fine, I'll be sure and let all my friends and followers on ******** and linkedin know of my experience.

  Business response

  12/13/2022

  Hi ***,

   

  I have forwarded your concern to the owner of this location - you should be hearing from him soon.

   

  Thanks,

   

  *************************

  Director of Franchisee Operations - Blackjack Pizza & Salads

  ************

  Customer response

  12/19/2022

   
  Complaint: 18483988
  
  I am rejecting this response because:

  I was told that someone would be reaching out to me  That has NOT happened  

  so this still has not been resolved  

  
  Sincerely,
  
  *********************

  Business response

  01/20/2023

  To Whom it May concern,

   

  I have followed up with the owner of this location and he has stated that he has contacted ****************** as well as the store manager.  He stated that he will contact ****************** again.

   

  Thanks

   

  Tell us why here...

  Customer response

  01/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  11/07/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On Saturday, 11/5, I placed an online order at 7:46pm. The order was for my children at home. I came home over two hours later and discovered that my pizza still had not been delivered. I called the store at 9:53 to let them know that it had been over two hours and I just wanted my order canceled and refunded. I spoke to the manager on duty, ****. **** proceeded to tell me that the store got extremely busy and that my order was currently on it way (time now 10:03pm) but that he agreed it took way longer than it should've and he would honor my request for a refund and call his driver to cancel the delivery. At 10:05pm I get a call back from **** stating that he will no longer be refunding me because my pizza was just delivered. I told him that I was standing at my front door and can assure him that no one has made any deliveries and that I have a ring camera to prove so. He was extremely rude and sounded very irritated. At this point I was becoming irritated myself because he is calling me a liar and telling me something happened that has not happened- the delivery. He said he was looking "in the system" and then said to me that the driver delivered my order to my old address (an address that I have not lived at since June 2021). I told him I will not be paying for something that I did not receive and if he looked into my order history he can see how loyal of a customer I am and he can also see that I have not had any deliveries there since I had moved over a year and half ago. ****, very rudely told me, he will not be issuing a refund because he is not giving out free food and that the food was delivered and then HUNG UP ON ME!!! I called him back at 10:10pm and told him how disgusting and disappointing his behavior and treatment of me was and that I needed to speak with his manager. He told me he is the store manager and as high as it gets and that I will not be getting a refund and hung up again!

• Initial Complaint

  09/29/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This company has stolen money from us and double charged for an order and refuses to make it right. They said that because their delivery driver said it didn't happen, that it didn't happen, despite having proof to the contrary.

  Business response

  10/03/2022

  Hello,

   

  I have forwarded this information to the owner of the Pueblo location to investigate.  I will keep you posted.  I did receive the ****** review which provided the information I need to follow up.

   

  Thank you,

   

  *************************

  Director of Franchisee Operations - Blackjack Pizza & Salads

  ************

• Initial Complaint

  08/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered pizza for my family at my local location. Which happens to be the one in ******* on walnut. The website said they were open so I put in an online order for pickup. When I arrived at the location to pick up my dinner there were signs notifying that the location has been seized due to non payment of taxes. My bank account got charged $52 and some change. I just would like my money back for the transaction. And they need to update the website so other people don't end up having the same situation that I did.

  Business response

  08/31/2022

  Hi *****,

  The ************* is reopened and is issuing credits to all customers who's orders. inadvertently went.  You can contact the store location to confirm the refund has been processed.  I will also forward your message to the owner.

   

  Thank you,

   

  Blackjack Pizza & Salads

• Initial Complaint

  08/28/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On Aug, 26 2022 last night before 6 Pm I order a large pizza online from Blackjack Pizza and Salads located at ****************** in *******, ** for a ASAP order which was estimated to be delivered at 6:45pm to 6:55 pm. I stayed up all night waiting for said Pizza. I have paid $31.91 for this order and the pizza track online has not even moved to the next stage. I have tried calling the location but no one has gotten back to me about refunding and canceling my order. My order is marked as order #**

  Business response

  08/29/2022

  Hello,

   

  I have forwarded your information to the franchisee that owns this location.  They will be issuing a full refund for your order.

   

  Thanks,

   

  Blackjack Pizza & Salads

  Customer response

  08/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Beach

• Initial Complaint

  07/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I order a pizza on 7/21 for delivery from the ******************* pizza at ********************************* the pizza was made incorrectly I called blackjack to have them fix the situation they told me that that they could make the pizza correctly but I would have to come pick it up or I could have a credit for a free pizza but that they could not fix the pizza and deliver it which is the service I paid and tipped for. The inability to provide the service that was paid for seems like a Blatant BBB volition

  Business response

  08/10/2022

  I have spoken to the franchisee of this location.  Unfortunately, at the time - there were not enough delivery staff to redeliver your order. In addition to your refund, is there anything that we can do for you?

   

  Sincerely,

  Blackjack Pizza & Salads

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩