Complaints

• Initial Complaint

  01/27/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I signed up for an annual Pro subscription. I was not notified that the renewal of the subscription was coming due. Book bolts charged my card for the renewal, but did not warn me. I believe that I am supposed to be notified 15 to 45 days prior to an annual subscription , part of the annual renewal law. The company failed to do that and I did not have the opportunity to cancel the subscription before being charged. I would like to receive a refund for the subscription. The charge of the subscription caused me to be overdrawn.

  Business response

  01/28/2025

  To Whom It May Concern, 
  
  Before opening a dispute with the BBB, this customer created a help ticket with the ********************** Support Staff. This help ticket was responded to within 14 hours and resolved.

  Thank you,

  Book Bolt

  Customer response

  01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  01/02/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is an online subscription service that you can use to create books . I was using the service for a couple of months and when my card declined this previous month I received emails back to back that were passive aggressive about my card declining . I paid for my subscription on ***** , and i let the person know that emailed me , (****) , that moving forward i would use a different platform because of their customer service . As a result they cancelled my subscription on their end yesterday and did not refund my money . My subscription should not have ended until 01-21-25 . This is unprofessional and ive been scammed out of my money over personal feelings . Ive already attempted to contact their customer service department.

  Business response

  01/03/2025

  To Whom It May Concern, 
  
  On August 17, 2024, ***** started a 3 day trial of the Book Bolt software and was charged 3 days later after their trial was complete. They kept their account for 3 months and set their account to cancel at the end of the billing period. Their account canceled on November 20th of 2024. 
  
  ***** then started a new account under a different email and once again started a 3 day trial which is against the Book Bolt terms of service to have multiple accounts. This occurred on December 1st, and their invoice was dated December 4th 2024 for their subscription. The customer reached out at the end of December that they would be picking a different software and would like their account to be canceled. **************** set their account to cancel at the end of the billing period as requested. 
  
  The customer was charged according to our terms of service after the payment that was failing was retried. The invoice for the second account that ***** started is dated December 4th, 2024 and the account is set to cancel at the end of the billing period which is a month later on January 4th, 2024. The customer will no longer be charged. This is not a scam but how online subscriptions work. All of this was already explained to ***** via the Book Bolt help desk as well as over email and we consider this matter closed.

  Thank you

  Customer response

  01/03/2025

   
  Complaint: 22760981
  
  I am rejecting this response because: This is simply incorrect . The only thing that matters is a paid for a MONTHS subscription December 21, 2024 which i have included in my response . You cancelled my subscription 01//02/2025 when it should have been ending January 21st . You did this almost immediately after reading my email . Be professional and refund my money or reactivate my account . This is ridiculous , **** should not be in business when you take everything so personally . Its all good tho. watch this .
  
  Sincerely,
  
  ***** ******

  Business response

  01/16/2025

  To Whom It May Concern, 
  
  As previously stated, this matter is being handled over email with Book Bolt customer support. The customer was shown that their account was created on December 1st and after the 3 day trial was complete, the subscription started. If a payment for an invoice fails, it is retried and when the payment goes through, this takes care of the invoice on the date that it was issued, which was December 4th. 
  
  Book Bolt support has extended their account through January 21st where the account is then set to cancel. 

  Thank you,

  Book Bolt

• Initial Complaint

  10/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up for a three day subscription with book Bolt. It said literally before I even continue to completion that they had a special deal going on and I would only be charged seven dollars. If I chose to keep the subscription I did however cancel the subscription, but because my car was still on file, they charged me $19, the $19 came from Im super confused because again it said there was a promotion to where I shouldve only been paying seven dollars. I have attempted to reach out to the company however they are one of those companies that try to make it extremely hard for you to contact them and it has been so I guess theyre doing something to me that they have a preference of keeping peoples money regardless of having any type of moral compass, I did advise them. Im one of those people would take it only for $19 because I definitely hate the misleading aspect of this so Ive reached out to the Better Business Bureau, hoping that they can go ahead and help resolve this issue because if not, then its gonna be a lot worse for this company seeing is how they have several different different people who stay the same things. Im sure that some type Class action suit some good because they clearly dont know how to treat other people. Long story short I want my money back for the misleading And the fact that prior to the 3 days . Baby

  Business response

  10/07/2024

  To Whom It May Concern, 
  
  The customer signed up for a 3 day trial on October 4th, 2024. During the process of creating their 3 day trial, customers have full control over which trial they would like to start: either a newbie subscription or a pro level subscription as outlined on the Book Bolt pricing page here: https://bookbolt.io/pricing/. The customer opted for a 3 day trial on a pro level subscription without adding a discount coupon to their account. 

  Book Bolt allows everyone to have a full 3 day trial as well as complete control over their subscription at any moment. Customers can go to their subscription settings page in the top right hand corner menu and click on the cancel subscription button that is bright red here: https://members.bookbolt.io/subscription-settings.The customer failed to do this before the 3 day trial period completed, and was charged for the subscription that they signed up for. 
  
  Only after the charge had gone through did the customer click on the red cancel subscription button to set their account to cancel at the end of the billing period 2 hours later. This is laid out in the terms of service which the customer agreed to when signing up for the 3 day trial and Book Bolt gives everyone full control over their own account.
  
  Book Bolt has canceled the customer's account and issued a full refund. Please allow 5-10 days for this to show on your statement. 

  Thank you,

  Book Bolt

• Initial Complaint

  09/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Book Bolt has no simple and easy way to cancel their service. I'm still within the first 3 days of their free trial, but I'm nervous they won't help me get it cancelled before the 3 days.I also tried pressing "buy" on a separate service they had in a pop up so that I could access their payment portal, but no, just automatically charged my account without me confirming everything. I would like a refund on that as well.

  Business response

  09/13/2024

  To Whom It May Concern, 
  
  Book Bolt allows everyone to have a full 3 day trial as well as complete control over their subscription at any moment. Customers can go to their subscription settings page in the top right hand corner menu and click on the cancel subscription button that is bright red here: ***************************************************************

  The customers account has been canceled and all further inquiries should be directed to the Book Bolt Help Desk (which is located in the top right hand corner menu) as the BBB is not for customer support.

  Thank you,

  **********************

• Initial Complaint

  06/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I cancelled Book Bolt and have not logged in or used their services in a long time. I was shocked to see multiple charges in varying amounts on my credit card statement. (See screenshot)I could've caught this earlier if 1. They sent cancellation confirmations (they don't!)2. They sent a payment coming up reminder (to alert me that I am about to be billed and it wasn't cancelled!)I want all of these charges REFUNDED asap, I feel they are intentionally being grey with their cancellation and billing.

  Business response

  06/30/2024

  To Whom It May ********
  
  On January 13th, 2024, ****** started a 3 day free trial with Book Bolt. During the signup process, ****** had to select a subscription and agree to the Terms of Service and Privacy Policy in order for the 3 day trial to start. ****** selected a 3 day trial on the Monthly Pro Plan with Book Bolt as well as added a 20% off coupon to her account.
  
  ****** did not cancel her Book Bolt trial and the subscription started on January 16th. Since the monthly pro subscription started, ****** has put in a few tickets with the Book Bolt support desk. On March 6th, ****** took an offer and confirmed to be charged a cheaper rate to pre pay her account for 3 months.
  
  On June 30th, 2024, ****** opened this BBB complaint as well as contacted the Book Bolt help desk. This was responded to that she had just set her account to cancel at the end of the billing period.
  
  Since Book Bolt is a subscription-based service, they were billed for their active subscription previously. Book Bolt is not able to refund previous payments for an active subscription that was not canceled prior to the billing period. Book Bolt allows any customer to cancel at any time by clicking on the red cancel subscription button which in this case was not clicked prior to being charged. The account is set to cancel at the end of the billing period, and will no longer be charged.
  
  Thank you,
  Book Bolt

  Customer response

  07/04/2024

   
  Complaint: 21922836
  
  I am rejecting this response because:They're lying. Plain and simple. I specifically remember cancelling.

  The better question is why don't they email cancellation confirmation emails like everyone else?? SO they can say things like this!!

  I will go through my bank if they do not refund me!

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I canceled their service within 24 hours of the *************** a ticket about it. I did not receive a reply. The purchase was April 17th. It also states that a person gets a FREE 3-day trial. I was charged immediately, however there should not have been any charge until after the 3-day trial, which I canceled within 24 hours. They violated their own advertisement. I submitted another ticket and their reply was as follows. Hello!When you cancel your subscription, it remains active for the period you paid for and then closes. Your payment was made more than 2 weeks ago and ii not eligible for a refund.Thank You,The BookBolt Team

  Business response

  05/01/2024

  To Whom It May ********
  
  On April 16th, 2024, ******************* started a 3-day free trial with Book Bolt. Within 3 minutes of signing up for the 3-day trial, *** went to the subscription settings page and canceled her trial.
  
  *** then decided to upgrade her canceled account to a premium subscription and was charged as she had forfeited her 3-day trial 3 minutes prior.
  
  We have canceled out this account and issued a refund.
  Thank you,
  Book Bolt

  Customer response

  05/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I registered with the $9.99 plan on this site almost a year ago. At some point I wanted to cancel my subscription since it bounced up to $19.99 and i wasnt even using their services. I submitted a ticket to cancel subscription 3 times. They still charge me on my credit card every month. There is no other way to contact them except to submit a ticket and if you submit one they just send you an email that it was submitted and that is it. No follow up or notification that they actually canceled your subscription. Then they charge you again. Its is literally stealing peoples money who wants a cancellation and they have no way to do it. I ve been getting these changes in the past probably ***** months what is a lot of money.

  Business response

  03/11/2024

  To Whom It May ********
  
  On August 7th, 2022 ************************* started a 3 day free trial with Book Bolt. During the signup process, ****** had to select a subscription and agree to the Terms of Service and Privacy Policy in order for the 3 day trial to start. ****** selected a 3 day trial on the Monthly Pro Plan with Book Bolt.
  
  ****** did not cancel her Book Bolt trial and the subscription started on August 10th. Since the monthly pro subscription started, ****** has put in a few tickets with the Book Bolt support desk under a different email than what the subscription was signed up under and answered within the same day.
  
  On 3/11/24, ****** put in a help ticket with the Book Bolt support desk asking for their subscription to be canceled. This was responded to 7 hours later asking the ****** which email they used to sign up since the email they were providing was not in the Book Bolt system. ****** read this response, but did not follow up with the required information.
  
  Since Book Bolt is a subscription-based service, they were billed for their active subscription previously. Book Bolt is not able to refund previous payments for an active subscription that was not canceled prior to the billing period. Book Bolt allows any customer to cancel at any time by clicking on the red cancel subscription button which in this case was not clicked. We have canceled out the failing charge and ****** will no longer be charged.
  
  Thank you,
  Book Bolt 

  Customer response

  03/11/2024

  Good morning, 

  It seems like my last correspondence to Book Bolt reached some who was able to cancel my subscription. Needless to say that no one replied to my requests until I mentioned Better Business Bureau. 
  

  I hope that the issue is resolved now, but i will not be convinced until next month. 
  

  Thank you! 

• Initial Complaint

  01/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello, I accidentally subscribed to a Book Bolt Lifetime subscription on 12 January ****. I want to cancel the subscription, and I also want to know if I will get a refund. I am a student, and I cannot afford that much amount. please help me thank you

  Business response

  01/12/2024

  To whom it may concern, 
  
  All customer support queries should be summited to the Book Bolt help desk here: ******************************************* and now through the BBB.
  
  Thank you

• Initial Complaint

  01/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello, I accidently subscribed to a Book Bolt Lifetime subscription on 3 January ****, I want to cancel the subscription and I also want to know if I will get a refund.

  Business response

  01/05/2024

  To Whom It May ************************ have canceled the customer's ********************** account and issued a refund. Please allow **** days for this to show on their statement.

  Thank you

  Customer response

  01/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  12/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased this service in May I was under the impression you would be billed when you actually use the service which was used in the month of July. they have been charging $19.99 monthly I havent been using the service and they refused to give me back my money. Service is lousy and they have poor customer service - no phone number to contact them I was supposed to get a discount on the service never did. I want a reimbursement back on the remainder months of no usage with their service. Theyre not honest about how the service works and billing Im requesting a full refund.

  Business response

  12/27/2023

  To Whom It May ********
  
  On March 21st, *********************** started a 3 day free trial with Book Bolt.During the signup process, ******* had to select a subscription and agree to the Terms of Service and Privacy Policy in order for the 3 day trial to start.
  
  *********************** did not cancel her Book Bolt trial and the subscription started on March 24th. Since the monthly subscription started, *********************** has put in 6 tickets with the Book Bolt support desk on how to create and publish low content books on Amazon. These tickets spread across multiple months so *********************** was aware during signing up, and during their use, that Book Bolt was a subscription based product.
  
  On 12/26/23 *********************** put in a help ticket asking for their Book Bolt account to be canceled and refunded. Book Bolt responded the same day and canceled their Book Bolt account and issued a refund on the last payment.
  
  Since Book Bolt is a subscription-based service, they were billed for their active subscription previously. Book Bolt is not able to refund previous payments for an active subscription that was not canceled prior to the billing period.
  
  This is represented in the Book Bolt terms of service that was presented and agreed to when the customer signed up .

  Thank you,
  **********************

  Customer response

  12/27/2023

   
  Complaint: 21059914
  
  I am rejecting this response because: you have been billing monthly  for services that was barely used.   Pull up the last time I accessed this website-you will see you were charging all of these fees for months I haven't used this account- or accessed it.  You are a rip-off!
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩