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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
11/13/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Recently on 13 November 2023, I got a subscription from Book Bolt they said it was free but they cut money from my account. kindly help to get my refund. because I am not interested in this one.
Business response
11/14/2023
To whom it may concern,

Book Bolt offers a 3 day trial for everyone to ensure that the software is a good fit for their business. After the 3 day trial is complete, the customer is charged unless they cancel their subscription via the subscription settings page.

Book Bolt does not see any customer in our system with this email address. Please open a help ticket where our support team can assist here: ******************************************* as we cannot conduct customer service through the ********************.

Thank you,
Book Bolt
Customer response
11/14/2023

Complaint: 20865963

I am rejecting this response because :i am never interested in this and they also said it was free for three days but they cut money from my account . i am dissatisfied with this kind of dishonesy of book bolt.

Sincerely,

***************************
Initial Complaint
11/09/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hi my name is *****, my issue is, I can't submit a ticket because I keep getting a stupid wrong security number error and I checked 3x and it wasn't wrong, there is no other way to contact them directly and I need help. My issue is I have an account, 2 accounts with book bolt, by accident. , I paid for a monthly subscription for $9.99 for the wrong account; ******.amberrie. I wanted to pay for ****************.amberrie account because I think I uploaded a bunch of images and are still there hopefully. I forgot about this account when I signed up under the new account using ******.amberrie with a 3 day free trial subscription. When I realized I had my old account and still remembered the password I went to cancel the 3 free trial subscription and delete the ******.amberrie account, but for some reason I think I paid the $9.99 to the ******.amberrie account and I want to cancel and delete that one and pay the monthly fee on ****************.amberrie account. , Can I get that ******.amberrie account cancelled and deleted and just use ****************.amberrie account. I am very sorry for all the confusion. Any help would be greatly appreciated. Thank You.The reason for the two different names is, ****** is my married last name and i am going thru a divorce and trying to switch everything over to my maiden last name ******. If I can change my email from ****************.amberrie to ******.amberrie awesome. If not then I would like to keep the account that has the imagoes I uploaded which is *************amberrie Thank You Again
Business response
11/09/2023
Hello,

We have canceled out the second account as requested and transferred the subscription to the previous account. You should now be good to go!
Thank you,
Book Bolt
Initial Complaint
11/04/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Scam/money grab. I signed up for a free 3 day trial with book bolt. I was not advised that I would be automatically charged after the 3 days for their pro account fee $19.99! Not even newbie , I was never told to select an option. I was merely signing up for the free trial, on Oct 27th book bolt attempted to charge my card, I had never even gotten around to signing in twice, just the first sign up time. I noticed the charge on Nov 3rd and reached out to book bolt and requested a refund for never having accessed or used their services and no consent being sought for me to sign up for the membership nor asked which tier of membership I would like to sign up for. Their customer service responded that it had been more than 7 days since payment so refund cannot be issued. The transaction was posted to my account on Oct 30th making it very much within the 7 days. And given that I never even logged on it would be a good business practice to refund. Seems like theyre just hungry for your money and dont seem to care to provide a good service to their customers. Money grab.
Business response
11/04/2023
To Whom It May ************************ October 24th, ********************* signed up for a 3 day trial for a Monthly Pro account with **********************. After the 3 day trial was complete, the charge went through on October 27th.
On November 3rd, ********************* contacted the Book Bolt help desk and asked her account to be canceled and requested a refund. The Book Book support agent informed ***** on how Book Bolt is not able to issue a refund for previous payments on an active subscription unless it is canceled prior to the billing period. This is laid out in the Book Bolt terms of service here: *************************************************** and must be accepted before a 3 day trial can start. Seema was also given a link on how she can cancel her account from her subscription settings page by clicking on the red cancel subscription button.

As Book Bolt is a subscription-based software with overhead expenses each and every month, Book Bolt is unable to provide a refund for services rendered as it is the customers responsibility to manage their account.
Customer response
11/04/2023

Complaint: 20825181

I am rejecting this response because:
I was not aware of these payment terms nor was I aware that I would be automatically signed up for the pro membership by default. It would be common sense that a new member would first go for their newbie membership? Book bolt does not plainly or clearly state these terms and buries them in the terms and conditions hoping that people would not read these as is quite common.
This is preying on people naive enough to join hoping the business would act with integrity. They are not even offering me a partial refund.
lastly The transaction posted date provided by my back is Oct 30th, I contacted book bolt on Nov 3rd, ridiculous that a business would not even extend this much consideration and keep the whole amount for supposedly 4 days of service.

Sincerely,

*********************
Business response
11/13/2023
To whom it may concern,

When registering for a Book Bolt account, a user MUST agree to the terms of use and privacy policy. Without doing so, it is impossible to start a 3 day trial with Book Bolt. These are presented on the very first page when registering no matter what type of subscription a customer attempts to register for.
Initial Complaint
07/09/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Bookbolt is a scam. Don't be fooled. You sign up for the 3 free days, yet they charge you immediately. This is not a good practice. This company should not be billing until the 3 free days are up. Its a scam, and they need to be held accountable. I do not recommend this company. There are other ethical businesses out there that provide the same service. BookBolt is a scam.
Business response
07/10/2023
To Whom It May ************************ 7/9/23, ************************* contacted the Book Bolt help desk after being charged for their subscription. Within 4 hours, their help ticket was responded to explaining that **** had canceled their free 3-day trial and then signed up again, causing the charge to occur. The Book Bolt representative also canceled and refunded the charge as requested.

Thank you,
Book Bolt
Customer response
07/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I had also sent a message that this had been resolved. Thank you for your assistance.

Sincerely,

*************************
Customer response
07/10/2023

this has been resolved. a refund was issued.

Complaint ID:
********
Date Filed:
7/9/2023
Initial Complaint
06/12/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I stopped using Book Bolt last year (2022.) I felt that the templates and even the site was not at a professional level. (Id used it for a few months and then I cancelled and that was the end of it.)I was billed $89.99 on my **************** in late May of this year 2023. I contacted the Book Bolt help desk utilizing the email that Id originally signed up with. I complained about being billed and asked them to cancel my subscription and refund me. I received a response with a reference to their policy of no refunds. Note the other complaints on this site. Ive dealt with other companies that have cancelled various auto subscriptions at my request AND refunded the fees. (Go Daddy, etc) I then went onto the log in page for Book Bolt to make SURE that my account is cancelled the responseI get when entering my email to create a new password as I haven't been on the site in several months, is that there is no account with that email. Most likely because Id already cancelled! I have no desire to use this over rated website. Yet, I am informed that I have to cancel the subscription. I did! It is interesting that the help desk recognizes me, but I cant get on the site.
Business response
06/13/2023
To Whom It May ********

On 6/9/23 ***************************** contacted the Book Bolt help desk stating that her annual renew for Book Bolt had gone through and that she would like her account canceled and refunded.

Book Bolt support responded within 3 hours with instructions on how to cancel her Book Bolt account and with a link to the terms of service that ****** agreed to when creating an account. Prior to this date ****** last contacted the help desk on October 26th of **************************************************************************** refund. The help ticket on 6/9/23 that was created was the first contact of this year.

Book Bolt offers a large red button on the subscription settings page to cancel a subscription for every customer, which was never used.
Since ********************** is a subscription-based service, they were billed for their active subscription previously. We are not able to refund previous payments for an active subscription that was not canceled prior to the billing period.

This is represented in the Book Bolt terms of service that was presented and agreed to when the customer signed up: ***************************************************

***************************** still has an account under this email which we have set to cancel at the end of the billing period and if she wishes to log in and does not remember her password, she can use the forgot your password link on the login page.

Thank you,
Book Bolt
Customer response
06/13/2023

Complaint: 20177115

I am rejecting this response because:
I feel this company is not interested in their subscribers concerns.
They do not send out a reminder that a subscribers card will be charged for another annual subscription. Most businesses do that. I feel Book Bolt uses this tactic as it makes them money. Also, they do not have a way to speak with someone. It's cheaper for them that way, but doesn't help the subscriber.

Sincerely,

*****************************
Initial Complaint
06/09/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Book bolt terminated my account and is still charging my bank account $9.99 a month for services I no longer have access to. Please have book bolt cancel payments permanently. And delete my bank information from their system.
Business response
06/20/2023
To Whom It May ********

On 6/9/23 ************************* put in a help ticket with Book Bolt asking that her Book Bolt account be canceled. The support team responded within 24 hours and canceled her account and refunded the last charge to her card. There is no longer an active account on file and her card information has been deleted.

Thank you,
Book Bolt
Initial Complaint
05/17/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is a scam. I first signed up for a free trial in December of '22 and immediately realized I could not use the product. Their website was filled with broken links, an extremely difficult to navigate UI, tutorials with outdated information that did not reflect the current look of their website, and software that straight up did not work. Let me state that again: Their software NEVER worked for me.So canceling my subscription was a no-brainer. Which sucked because I wanted this software to work, as it would have made my life much easier. Unfortunately, their tools do not work as advertised.I promptly went to my account details and canceled my subscription. Or so I thought. So it was a shock to me when I recently discovered that I had been billed $9.99 every month since December for a product I canceled and never used.I now see from the numerous other complaints about the same thing that I am not alone in this boat. This is a pattern for Bookbolt.After contacting them to make them aware of the situation, they refused to refund me even a portion of the months billed and flat-out refused to cancel my subscription when I asked them. Any other service will cancel your subscription on the spot if it's still active, but nope. Not Bookbolt. They told me I needed to go do it myself (for a second time).Upon trying to navigate their complicated cancellation process again, I noticed why it may not have been cancelled properly the first time. They are intentionally deceptive in the way they have it set up, making language sound like you are cancelling but are not, changing colors of buttons (like green and red) to mean the opposite of what they normally would so that you press the wrong button, etc.This practice is honestly disgusting and they are doing it on purpose. I want my $50 back from these con jobs for dated, subpar software I was never able to use to begin with and that I tried to cancel but could not due to deceptive marketing practices.
Business response
05/18/2023
We regret to hear about your recent frustrations with our service. Customer satisfaction is our priority, and we treat concerns such as these with utmost seriousness. We would like to address your points to help resolve this situation.

Firstly, we want to assure you all that our primary objective is to provide a reliable and valuable service to our users. We've received consistent positive feedback and have a large number of satisfied users, so it is indeed concerning to hear that some of you have had a different experience. We apologize for any difficulties you encountered in using the product effectively and any perceived issues with the ** and tutorials, but our services were always working and the tutorials are always up-to-date. We encourage our users to reach out to ** with any such problems so we can guide them through these difficulties, and the customer never reached out for help or to express any of the issues they thought they are having.

Regarding the billing issues that they have brought up, we must clarify a few points. Our records indicate that we first received a communication from the customer on April 26, 2023, requesting the cancellation of their subscription. We promptly responded with detailed instructions on how to cancel the subscription. It's important to note that the cancellation process must be carried out using the correct account information.

Unfortunately, the communication came from an email that didn't match any of our registered accounts, leading to our inability to directly action the request. After further investigation, we identified the actual email associated with the account in question, and there was no record of a cancellation request during the trial period. For security and transparency reasons, our system is designed so that a subscription cannot be billed once it has been cancelled. This ensures that users are only billed for the service if they continue beyond the trial period.

Considering the recent correspondence with ** and our discovery of the chargeback process already initiated through the customer's bank, we regret to inform you that we are unable to process a refund at this stage. This is standard practice when chargebacks have been filed. However, please note that we are fully cooperative with any investigations initiated by financial institutions and will provide all necessary information to ensure a fair resolution.

We hope this provides some clarity on the situation. We apologize for any inconvenience caused and remain committed to improving our services based on user feedback.
Initial Complaint
05/10/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have had a book bolt account for a year or more without using it. for the last 6 months i have been trying to get into my account so i can close it not happening the system will say wrong email or it doesn't recognize the email or too many try's and error out. I want this account closed ASAP. And I want my money back.
Business response
05/11/2023
To Whom It May ********************************************* put in a help ticket with the Book Bolt support staff 1 day ago which was responded to on the same day on how to access her account. According to our records, this account was accessed and set to cancel at the end of the billing period and will no longer be charged. This ticket put in by *********************** is the only ticket communication we have from this customer.
Thank you
Initial Complaint
04/11/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Book Bolt makes in ridiculously difficult to cancel an account. I want my money back for all that I have wasted trying to cancel!
Business response
04/11/2023
To Whom It May Concern,

Book Bolt makes it extremely easy to cancel an account by going to their subscription settings page, and clicking on a red cancel subscription button.

This customer has a canceled account with the last payment already refunded as was was told to them via email.
Thank you,
Book Bolt
Initial Complaint
02/28/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I called the company since November 2022. Requesting a cancellation of my subscription. I also asked that my credit card not to be charged for the $9.99 monthly fee. But it still got charged and kept on getting charged even up until this month . I am requesting a refund from since November thru February. This company have been ignoring my request for a refund. I have been sick since Dec **** until now thats why I didnt contacted you last month. I been requesting my refund. Please stop charging my credit card.
Business response
03/01/2023
To Whom It May ********

On 2/28, this customer reached out to the ********************** Help Desk about canceling their subscription. The help desk responded within 10 hours that they could not find any other tickets in the system or records that their account has been active since 2021.

Book Bolt provides the option to contact us via our help desk support system or via email, and the cancelation button for canceling an account is provided on the subscription settings page.

If this customer signed up with another email address, they will need to provide that information to the help desk so Book Bolt can better assist. As stated, the email used to submit this complaint via the BBB has not been active on Book Bolt since their account was canceled on October 21st of 2021.

Book Bolt LLC
Customer response
03/10/2023
In regards to BBB response today about book bolt not replying to them back . I dont considered that email as a resolution .

Please note I would like to still continue to seek resolution for this matter.
I need in writing that my subscription is cancelled and refund me another $9.99 . I already got the first refund of &9.99 but there is another month still owed to me .
I will be patiently awaiting the refund and company response.

Thank you in advance
**********************;
Business response
03/15/2023
To Whom It May ************************** issue has been responded to via the Book Bolt help desk. The customer was informed that their subscription has been canceled and their account is not active.

Since Book Bolt is a subscription-based service, they were billed for their active subscription previously. We are not able to refund previous payments for an active subscription that was not canceled prior to the billing period.

This is represented in the Book Bolt terms of service that was presented and agreed to when the customer signed up: ***************************************************

Thank you,
Book Bolt
Customer response
03/15/2023

Complaint: 19515824

I am rejecting this response because:

Sincerely,

*********************************

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