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Complaint Details
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Initial Complaint
01/10/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hunter Douglas Honeycomb shade was installed Nov. 10, 2021. Warranty states that product is covered . . . for "failure to operate as long as the original retail purchaser owns the product..."In late Dec. 2024, shade (which is manually operated) no longer could be raised or lowered. It is stuck. I understand it is a spring/tension issue that needs to be repaired.Hunter Douglas refuses to stand behind their shade and will not connect me to management. Local store will come out to repair for the same cost $185 as complete installation, 3 yrs. ago. Payment in advance.Warranty is clearly worded to me. It does not operate. I am asking them to honor their warranty and pay for the repair and replace the part.
Business response
01/16/2025
We are sorry to hear that your shade is not working. We will contact your retailer and remake the shade for you. If you don't hear from California Window Fashions within the next five days please contact them directly. Thank youCustomer response
01/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** did hear from Calif. Window Fashions on Friday, Jan. 17 that a new shade would be made by HD and installed by CWF at no cost to us. This will be scheduled when they receive the shade, estimated time 3 weeks or so. We are very grateful for this resolution and thank everyone for working toward it.
Sincerely,
******* *****Initial Complaint
10/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
******* ****** ****************************************** Dear Hunter Douglas Customer Service,Regarding Order: ******* I am writing to formally address my concerns regarding the Hunter Douglas blinds purchased in 2012, which have exhibited significant defects in both design and materials.I previously contacted your customer support and was informed by the representative that I must go through a local dealer for resolution. However, your warranty documentation does not stipulate such a requirement. As such, I will not engage in further delays by waiting for a local dealer to address these issues.Given the circumstances, I am requesting a direct replacement for the defective blinds under your lifetime warranty. Failure to provide this replacement will be considered a breach of contract and a violation of consumer protection laws regarding deceptive advertising.I expect a prompt response to resolve this matter.Sincerely,******* ******Business response
10/30/2024
We found your case with Hunter Douglas consumer support and we will work with your dealer to assist you.Customer response
10/31/2024
Complaint: 22487106
I am rejecting this response because:You clearly have not even read the complaint.
Sincerely,
******* ******Business response
11/13/2024
We have attempted to call you, but your number does not work. We emailed you and have not gotten a response from you. We need a good number to call you. Please respond to the email from Consumer/Hunter Douglas.Initial Complaint
10/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I met with a Hunter Douglas Designer through ****** in April. I told her I wanted a white blind with the wood grain texture on it. I ordered in July and before ordering the blinds, I sent an email confirming it had the wood grain texture on it.The blinds arrived in September. As soon as the installer opened the box, I noticed they were incorrect. I told the installer they were the wrong blinds, they were a basic white blind. He insisted he had to install them because that was the only way he would get paid. He told me it would be an easy issue to fix. I emailed the designer immediately and she told me it was correct. Once the plain white blinds were installed, I noticed they were very low quality product. There were gaps in the top, the edges were jagged, they are super bendy and look like plastic.The designed and regional designer didn't want to help me. They rarely answered my emails. I finally called customer service. They told me they would have the designer meet with me to take photos for Hunter Douglas. The designer came with the samples and confirmed that the blinds did not match the sample she showed me. The sample I was shown, the blinds didn't bend and was stiff, had a matte look, and smooth edges. After waiting for customer service for two weeks to contact me back, they told me Hunter Douglas was willing to replace the blinds due to the jagged edges. That doesn't fix my other issues.The designer ordered the wrong blinds. She ordered a plain white blind and I wanted the white blinds with the wood grain texture. Hunter Douglas has told me this is my fault and to get the ones I originally ordered, I need to pay another $3000. Which seems like a scam in my opinion. The sample I was shown doesn't look like the product I received. The designer confirmed that it doesn't match and was surprised by the quality. She also agreed with me about how bad the quality was. Which is fraud, showing one sample and then delivering a lower quality product.Business response
10/25/2024
We are sorry you are experiencing this issue. We are reviewing your case and someone will be in touch you with you to offer some options.Initial Complaint
07/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased Hunter Douglas blinds and at the time of purchase immediately made company representative aware of problems. They did not finish install of promised valence and claimed that it was no longer an option even though it was the whole reason for an HD purchase through HomeDepot. The offered to redo the blinds and never did. Also the edges or the blinds were frayed due to improper install and the wrond remote unit was installed for the blinds. They said all this would be fixed. Also the longer rod in Master bedroom was internally broken and that is under warranty and was suppose to be replaced. I was charged an extra charge for a certified consultant to come out and determine if these were issues. He did after three reschedules (due to his illness and was clearly ill when he did come to my home) and determined these item were under warranty and needed to be fixed. I have that receipt and original receipt. AND numerous calls to Hunter Douglas, ********** and the ********************** that works through **********. They have still NOT fixed a single issue!! This is a second home and difficult for me to get to. But My blind have to stay closed bc they do not work and prevent us from using a master bedroom patio. I am having surgery and staying in this condo and need them operational ASAP. I am filing a lawsuit against all three companies if this issue is not fixed in the next 10 days.Business response
07/22/2024
We are looking into your complaint and will get back to you.Initial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In 2017 we purchased several motorized blinds through an authorized Hunter Douglas blind dealer. In 2018, 3 of the blinds were replaced due to motor issues. This past year one of our motorized blinds stopped working. Dealer said Hunter Douglas would not repair due to 5 years being up on warranty. Turns out there are no parts to repair that model of blind from 2017. There is nothing to be done but trash the whole blind, which I think is awful! (And we own 6 others like it.) For a company that is supposed to stand behind their product, they certainly are not living up to their customer service satisfaction.Business response
07/18/2024
Our motors have a five year warranty. We have motors in stock. We have contacted your dealer to let them know. They should be contacting you soon. If not, please reach out the original dealer you purchased your shades from. Thank you,Initial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
built new home bought Levolor blinds 6 power 4 non power with lifetime warranty one shade quit working they made a new one and sent it out when installed it will not work with our remote its 1/4 inch not wide enough and goes up and down at half the speed of the others they said they would send a new one the ones we have been replaced now we are going to have two remotes and one blind that goes up and down at half the speed all six windows are side by side it looks awful would like a refund or send all new blinds to match like we bought them in the first placeBusiness response
07/19/2024
We do not handle Levolor complaints. I have sent the comments to *******. Thank you,Initial Complaint
06/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased blinds in may 2024 and two rooms were done wrong. one was too short snd one was not black out (infant room and black out needed asap so she can sleep). we spent 10k and now cant reach anyone or any solution. they said they will redo the blinds and mail them and nothing for two months.Business response
06/21/2024
This complaint is for Levolor, not HunterDouglas. I did find a case for the customer and it looks like we have a remake in process that should completed by 7/22/24. Please allow 7 - 10 days for delivery once the order ships.Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Ordered custom blinds on 2/5/2024. Received blinds with correct widths but wrong lengths. Put in warranty claim and received replacement blinds with exact same wrong lengths as the original order. The lengths were suppose to be 24 1/4 inches but all were 32 inches, 8 inches longer than specified in my order. Filed another claim and was denied, The warranty claims that on the blinds 1 to 3 excess slats are permissible. Sent photos showing 5 slats on all the blinds, not within the 1 to 3 slats they stated that were in their specifications. Was given the alternative of adjusting the length myself ( to involved and prone to making mistakes making blinds worthless ) or taking them to an outlet 60 miles away to have them adjusted to the correct size. Not an option that I should have to accept or deal with. 5 months have passed and don't know how many hours spent trying to resolve this issue. Not Happy. I ordered my blinds through Select Blinds .Com. Order # ******* Would really like to get the "custom" blinds ( 24 1/4 inches in length ) that I had ordered and finish my kitchen window project.Business response
07/08/2024
This is a Levolor Consumer, not a Hunter Douglas consumer. I did send the complaint to *******.Customer response
07/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I PURCHASE THE ***** ROLLER BLINDS THROUGH LOWES, THEY CAME OUT AND MEASURED AND RELAIXED THEY WOULD BE ON A SCREEN PORCH. I WAS TOLD IT WAS INDOOR OUTDOOR BLINDS. THE BLINDS ARE DOING FINE BUT THE **** CHAIN HAS RUSTED AND IS BRITTLE. I WAS GIVEN A WARRANTY. I PURCHASED THESE JULY 2022. I HAVE CALLED SPOKE TO ****** AND HE SAID THER IS NOTHGIN THEY CAN DO SINCE IT IS ON A SCREENED PORCH(BOTTOM SECTION IS GLASS SO NOT TOTALLY SCREENED) PURCHASE ORDERS #********* AND *********. HE COULD NOT OFFER ME TO BUY MORE CHAINS AND I TRY TO INSTALL MYSELF. I HAVE 5. I CAN'T BELIEVE THEY WILL NOT OFFER TO HELP IN SOMEWAY. I ASKED IF THEY KNOW A LOCAL REPAIR COMPANY THEY DO NOT. I WILL FILE A COMPLAIN WITH ***** ALSO FOR SELLING ME THIS PRODUCT AND NOT STANDING BEHIND THEIR PRODUCTS, THEY SAID CONTACT LEVOLOR. I WAS ALSO TOLD THAT THE **** CHAINS ARE DANGEROUS NOW AND THEY ARE NOT SELLING THEM ANYMORE. YOU WOULD THINK IF ******* FELT THIS WAY THEY WOULD DEFINATELY WANT TO FIX THIS ISSUE. PLEASE HELP.Business response
06/07/2024
I only handle BBB complaints for Hunter Douglas, not Levolor. I will forward your complaint to their customer service supervisor.Customer response
06/11/2024
I have heard from Lowes and she told me I should be hearing from ******* but as of this date I have not had any contact from Levolor regarding my broken chains.Business response
06/11/2024
Hunter Douglas does not handle Levolor claims. I resent this claim directly to *******.Business response
06/12/2024
Levolor is replacing all of your shades. Thank you.Customer response
06/17/2024
Complaint: 21778881
I am rejecting this response because: I will close out this once I receive the blinds. They said they may ship around 6-28th.
Sincerely,
*****************************Initial Complaint
05/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
February 2024 We have a large home with Hunter Douglas throughout. The original installation was 6 years ago. Everything worked fine and is still beautiful. We recently remodeled 2 rooms and installed 11 power view shades. In a matter of 60 days, 6 of the 11 had to be replaced because they didnt work properly. We now have 2 more with similar operating deficiencies and will probably have to be replaced. We learned through this process that manufacturing has moved to ****** and it is obvious that the quality control is horrible. If Hunter Douglas doesnt get this under control the company will fail. Several neighbors who underwent remodeling told us not to get Hunter Douglas and we couldnt understand why they would say that. Now we know why! I will not recommend nor will I ever buy this product again unless this situation is remedied. Fix this!!!!Business response
05/21/2024
Your product is covered under your warranty. Please continue to work with your dealer where you purchased the shade and we will work with them to remake your shades at no cost.
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Customer Complaints Summary
44 total complaints in the last 3 years.
21 complaints closed in the last 12 months.
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