Complaints

• Initial Complaint

  12/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was visited by a door-to-door pest removal man in summer 2024 about spraying my home for spiders and other insects. He showed me the prices, which were fine, and said that to receive services I would need to sign up for a 2 year contract but that I could cancel for free after the first two services periods. He didn't even allow me time to read the contract. The services didn't even do what was promised (there were still loads of spider webs at my home after both times). I tried to cancel after the first couple months and was told there was a $281 fee just to cancel before the end of the service period. They waived $131 of the fee, but I remained with $150 and was told if I did not pay they would send it to a 3rd party collection service. The sales guy clearly lied about their service provisions and the company took no responsibility. Absolute scam.

  Business response

  12/27/2024

  Hi *******, 
  
  Thank you for bringing this to my attention. I want to sincerely apologize for the continued webs around your home. I understand how frustrating this can be. After reading your complaint and analyzing your account, I see that you didn't make the first complaint about the webs still being there until December 6th. We are always more than happy to come out free of charge in between appointments to take care of any missed areas, or if something new pops up. In this case, we weren't informed about the issue until four months after you signed your contract. As for the contract, we send you a copy via email, and sent a welcome to the family text stating you have three days to cancel penalty free. We exhaust our options to our customers to make sure they have all the information. 
  
  With all this being said, we can either reinstate your contract, put a credit on the account in the amount of the cancellation fee, and come back out to get your home treated, or we can leave the account closed the way it is with no reimbursement. 
  
  Please let me know if you decide to continue services. 
  
  Best, 

  Customer response

  01/06/2025

  The contract does not clearly state any financial consequences for cancellation before the contract period ends, and the business did not exhaust all options for communication of terms because their sales representative who was the one to reach out to me initially, to represent the company, and to explain the contract (who I presumed to be a trusted representative of the business) lied about the contract terms. Furthermore, as stated the contract was not clear and transparent as to cancellation terms. 

• Initial Complaint

  12/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was approached in my yard by a technician ***resenting EcoShield. He said they were in the neighborhood and would conduct a complimentary pest inspection. Of course, he found a "serious ant problem" in our garage. The tech said I could cancel at any time if I was unsatisfied, I signed the contract. What the tech did not say is there is a $211.00 penalty for cancelation. My husband and I called EcoShield when I started to receive emails and letters stating I owed money for the future services. So we asked to cancel our account. The phone *** said she could do that but, again, did not mention there was a cancellation fee.After several calls to EcoShield and threats of turning our account over to collections we are turning to the BBB to assist us. There are many complaints about the results, cancellation fees, etc. associated with EcoShield.Our account has been turned over ARM Solutions, ************************************************************* ************, California license #********

  Business response

  12/24/2024

  Dear ******,

  Thank you for bringing this matter to our attention. We value the opportunity to address your concerns.
  
  When services are initiated, our representatives outline the terms of our agreement, which include a discount provided for the initial service. This discount is applied with the understanding that services will continue for the full term of the agreement. If the agreement is terminated prematurely, the discount provided is recouped as part of the annual commitment discount payback, which is reflected in the balance mentioned.
  
  Regarding the effectiveness of our services, we offer a 100% service guarantee. This guarantee activates after the completion of the ****************** typically scheduled ***** days after the initial treatment. If covered pests return between regular visits, we provide complimentary touch-up services to ensure your satisfaction.
  
  We appreciate your feedback and would be happy to review your account further to ensure all matters are appropriately addressed. If you have additional questions, please feel free to reach out to our customer care team.

• Initial Complaint

  12/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The pushy sales guy that came to our door started off by saying there was a serious infestation of spiders in the whole neighborhood and that everyone on the block had been treated. This was a great sales pitch because they mentioned that these spiders are LIFE THREATNING, now these are serious accusations to start a sales pitch off with. These shady sales tactics lead us to believe that we were helping the neighborhood and lowering risking our safety. After fear was instilled they offered to have a trial service and we paid for those services only to see the change if there was any. After the "treatment" was done we were completely unsatisfied. They never mentioned that this alleged plant based poison wouldn't take notice of changes until months! Not only this, but it was in our local news to beware of their shady tactics. We saw the news segment after signing all this paperwork and the service alone was a total of 5 minutes. That supposedly covered the entire house and garage. Why was none of this mentioned prior to signing? They also forced us to SAVE credit card info, we asked for that to be done after but then they mentioned it was required to go on, again mentioned after signing. Now I am getting notified by a collection agency about ******** summitting a claim for over hundreds owed. How on earth can it be possible to owe this much for a 5 minute result-less treatment?! I want to warn others to beware!! I would've never agreed if I would've seen the news segment first, I never knew it would potentially effect my credit (never mentioned)! Looking back it was extremely strange that they asked for my social security number but I was in FEAR of this infestation at the time.

  Business response

  12/11/2024

  Hi Merry, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best,  

• Initial Complaint

  12/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been visited by Ecoshield door to door salesmen multiple times and they don't take "no" for an answer. Last May, I was told that I was to be billed for the first treatment at "cost" and that if I cancelled my "quarterly" treatments before a year that I would only owe the amount discounted for the first visit. They treated the same day (so much for 3 days to cancel) and I was billed $150. They returned in a month to do a "follow up" treatment and they have performed 2 additional treatments at a cost of $170 per treatment. Sounds like the "discount" was $20, right? ****. When I tried to cancel a December treatment (for an "external barrier" for insects - there is snow on the ground and no insect activity outside of my house!), I was placed on hold to be transferred to a customer care representative and the call was disconnected. I received a text message confirming that they had received my request to cancel but needed to speak to me to complete the cancellation. I called back & got an automated message saying the wait time would be 25 minutes. I punched buttons to get a call back but did not get called. I then received a text saying they needed to speak with me ASAP on Thanksgiving day. Called & got a message saying they were closed for the ***************** hours were posted on their website; they were NOT. I received a 2nd text on Friday stating the same thing so I called again & got the same holiday message. Today I found an email stating the same (& a 20-minute wait time) but got a call back. They told me the cancellation charge would be $150. My partner just entered hospice care and money is tight. But they offered that I could do 2 visits ********** 2025) at $119 & then the "contract" would be cancelled. The service is greatly overpriced and their sales practices are beyond deceptive, unethical & high-pressure. My next complaint will be on ****** reviews and Yelp. Stay away from these scam artists!

  Business response

  12/02/2024

  Hi *******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your closing fee on the account as an act in good faith. I have closed the account, removed billing information, and waived all further charges. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 
  

  Customer response

  12/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  11/30/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  EcoShield came to door - ignored the No Soliciting sign - and caught me when I went outside for something else. Said he had just signed 3 of our neighbors - whom I did not know well - and would give me a discount since they were going to be in the neighborhood anyway to do work. We had been having issues with wasps and other bugs and had been talking about getting a pest control contract with someone so this sounded good. It required a 2 year contract, we told him 1 year. He said he would get that fixed - the final contract we received said 2 years, not 1. I regret not cancelling right then. We were charged: $189 in each of the following months: May 2023, June 2023, September 2023, December 2023, April 2024, July 2024. In April 2024, I called customer service and let them know we didn't want their service any longer. It was 2x the price other services charged and it didn't work. We had more wasps than before as we weren't spraying for them since EcoShield was supposed to. I was told we could go down to an 18 month contract. I told them not to show at our house any longer. Since then, they showed in July - I didn't catch the text in time to say do not show. Even tho we told them not to show any longer, they did. Then they contacted us again in October. I told them not to come on our property and they said if we didn't allow them on the property they would hold us in breech of the contract - I told them I would call the police if they showed. They have since been calling us at all hourws - including after hours - texting us and emailing us demanding we pay a $200 cancellation fee. We have paid 6 installments, which is what the agreement was in April 2024. They are threatening to send it to collections. We have fulfilled our agreement. EcoShield needs to leave us alone. Also, I talked to the neighbors they said they were working with - that was a lie. None of those neighbors contracted with EcoShield. They scammed us.

  Business response

  12/18/2024

  Dear ********,

  The balance has been waived as an act of goodwill. There are no other charges and the account is closed.

  Customer response

  12/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  11/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  They came to my door and I agreed on 1 time extermination agreement. I paid them for that month, but than I found out that they were still billing me every 2 months and they never even came to my house and I didn't need any more service.

  Business response

  11/26/2024

  Hi Can you send me the address and email on file? 
  
  I am not pulling up an account with your information! 
  
  Thanks, 

• Initial Complaint

  11/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired EcoShield for pest control I was starting to get some mice in my garage. The tech informed me I had huge gaps in my garage door weatherstripping on each side allowing them in and scheduled a sales guy to come out and offer me their exclusion service. The sales guy was a really smooth talker and guaranteed me they would seal my garage completely and make sure nothing could get in. He sold me on the exclusion service with new weatherstripping that would seal the gaps the mice were coming in from. He also said for them to guarantee it they would need to fill any other holes he saw even though mice werent getting in anywhere but the garage door. He said they guaranteed their service and their website backed that. The tech came out and filled the holes and then informed me he didnt have the correct size weatherstripping for the door and said he would get it and reschedule to come back out. I told him please hurry before it got cold and the mice wanted to get inside for the winter. He said he would talk to his supervisor as soon as he got back to the office and get it taken care of. I then had to call them every week and was told they were still working on it. I told them I wasnt authorizing payment until the job was completed and they said they would note my account. This was in August. Fast forward to October and I start asking for a manager to call me back but they are never available. Now I have huge spiders, tons of mice, crickets, beetles, even a couple of large frogs in my garage. Half my garage is a storage and work area with all my crafting supplies and the mice have ruined so much stuff. My weatherstripping is still not done and theres still huge gaps letting everything into my garage. After calling and calling they send the sales guy back out and he informs me he was new and made a mistake and they cant do my weatherstripping. They then send me to collections. False advertising!!! DO NOT TRUST this company they just want money.

  Business response

  12/02/2024

  Hi *****, 
  
  Thank you so much for reaching out with all this information. I want to sincerely apologize for the runaround and everything you have had to deal with, when it comes to the exclusion services. I have forwarded this over to the branch managers and they will be in touch with you within 24 business hours. Please let me know if there is anything else I can do for you. 
  
  Best, 

  Customer response

  12/07/2024

   
  Complaint: 22577901
  
  I am rejecting this response because: No one got back to me within 24 hours like they said. Its now Saturday 12/7 and still no one has called me back even after I called them ***** this week and was told someone would call me back. They are avoiding me I just want this resolved. 
  
  Sincerely,
  
  ***** ****

  Business response

  12/17/2024

  Hi *****, 
  
  I want to sincerely apologize for the lack of communication from management. I spoke with the branch manager and he said we can take 50% off the amount due which $525. He reported back to me saying if you are willing to pay half, we will credit the other half if you are not interested in the guarantee of the service. I will send you a new invoice for the $262.50 that is due and you can pay it online or call in to our billing department and pay over the phone. 
  
  Please let me know if there is anything else I can do for you. 
  
  Best,  

• Initial Complaint

  10/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Door to door salesman for Ecoshield pest control came to my house and told me he could spray at my house and make sure no pests got in for a one time fee, only catch was if need to sign up for quarterly service which I could cancel any time at no charge. He told me to reply yes to the text he sent and they would do the inside also for no extra, but they never knocked or came in when they came back to spray later that day. I was under the impression this was a yearly fee, but the next time they came back I was charged about $150 also. I cancelled after that bill, but they say there is also a $300 cancellation fee for the "Discount". This is borderline practice at best, and I'd warrant it's a scam.

  Business response

  11/12/2024

  Hi *******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer response

  11/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  10/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 20th 2024, I entered into a contract with EcoShield, for pest control, *PRIMARILY* for VOLES in my yard. At that time, they performed an in-hole baiting procedure, which distinguished them from my previous pest control service... which used bait boxes and was ineffective.The next visit (which I paid $189 for) on July 30th... A service was performed, but not for VOLES, I was informed they no longer had bait for the voles, and could not offer that service. They sprayed for insects (which again, was not the primary problem).In August, I sent this e-mail to the address on their website ************************************** I never received a response:"I've received a couple of applications, and during the second one, your technician (*******) informed me that you will no longer be able to help me with my vole problem, and that you no longer offer outdoor bait/poison services. This was the primary reason I engaged your services, and therefore I will have to seek help elsewhere. In addition, a bee hive has moved into my back yard and they do not appreciate my lawn mower near the hive, but he also informed me I would need to seek a beekeeper to help with that.Therefore, I would like to cancel my recurring service with ecoshield and redirect the funds to other services which will help me with my most pressing pest needs.Please cancel my service appointments going ********** hard feelings... things change, I understand."Just today (October 21st) I was informed I have an upcoming appointment for this week. I spend the better part of an hour arguing with customer service trying to get them to cancel my account, having paid for one application and a second "NON-APPLICATION". But they would not budge, and I eventually had to cut the conversation off. Then I received a bill for $660+ for the remaining services in my contract. I am very displeased with this outcome. I do not want their additional services, I feel like I *LITERALLY* got a bait-and-switch).

  Business response

  10/22/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  10/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Door to door salesman for Ecoshield pest control came to my home and told me about all of the bugs and pests in the cracks and crevices of my home, I politely said no 3-4 times but the salesman was very persistent, he told Me he could spray at my house and make sure no pests got in for a one time fee, only catch was if need to sign up for quarterly service which I could cancel any time at no charge. Its my fault for not reading over everything but I had my 2 yr old on one hip my dog on a leash on the other. I signed and , I was never sent a contract, he also asked me To reply Yes to a text he was having sent , pressured me well enough that I didnt review, again my fault. When I tried to cancel I was told there would be a $350 fee plus tax for that privilege. **************** couldnt help, I got agitated and told them to cancel, now I owe $378 for services I wont even receive. This company is a scam, they dont prevent anything and they prey on people with their fine print , shame on me for thinking they were a good company, never again!

  Business response

  10/09/2024

  Hi ******,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer response

  10/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩