Pest Control Services
Ecoshield Pest SolutionsThis business is NOT BBB Accredited.
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Reviews
52 Customer Reviews
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Review from William L
1 star11/07/2024
This company is a ****. They door-to-door push their service and put you on a contract for multiple services. It doesn't really work that well. When you try to cancel the service they keep giving you the run around. ***** this companyEcoshield Pest Solutions Response
11/11/2024
Hello *******,
We take feedback like yours seriously and aim to address any concerns thoroughly. We strive to ensure that each customer fully understands our service agreements, including the service schedule, at the time of signup. Our goal is always to provide effective and reliable pest control, and we stand by the quality of our work.
To address any lingering concerns you may have or to discuss your experience in more detail, please reach out to us at ************************************************* Our team is here to ensure you receive the support you need.
Thank you,
Customer Feedback TeamReview from Jared G
1 star11/03/2024
Horrible service. They told me they would charge $100 for a year and then next day my card was charged $300. This is a scam. Do not fall for it.Ecoshield Pest Solutions Response
11/05/2024
Hi *****,
Thank you for bringing this to our attention. We understand how important clear and accurate billing is, and its our goal to ensure each customer feels fully informed about their charges. Our team makes every effort to explain pricing and billing details at the time of signup, and were here to help resolve any discrepancies.
To address your concerns directly, we encourage you to reach out to us at ************************************************* Were committed to reviewing your account and finding a resolution that works for you.
Thank you for giving us the chance to improve your experience.
Customer Feedback TeamReview from Michael K
1 star10/31/2024
Very clearly a scam. The salesman tried to bully you into purchasing services that arent needed and then refused to leave my porch after I said I wasnt interested. I have a no soliciting sign as well for whatever thats worth. They are also quite clearly buying positive reviews on ****** so beware.Ecoshield Pest Solutions Response
11/04/2024
Hi *******,
Hello,
Thank you for sharing your experience. At Ecoshield Pest Solutions, we hold high standards for both respectful interactions and customer service, so we take feedback like yours seriously. Our team is trained to ensure clear communication, and we never intend for anyone to feel pressured during interactions. We also aim to reflect genuine customer experiences through our online reviews, as they are an important part of how we continue to improve and provide effective service.
If theres any part of your experience that needs further attention or clarification, we invite you to reach out to us directly at ************************************************* Your input is invaluable as we strive to enhance the quality of our services and customer interactions.
Thank you,
Customer Feedback TeamReview from Kate T
1 star08/30/2024
This business is a total scam. I work from home and we have been bothered by the technicians/sales people multiple times. We have a posted no soliciting sign and they ignore it. Today, I was in the middle of an important meeting and this guy rang my doorbell twice and pounded on my door causing my animals to bark and therefore making me leave my meeting. When I told him I was working, he then used the tactic "I'll come back to tell you what I am putting in your yard while working on X neighbors yard" to attempt to scare me into listening to the ******** sales pitch. I am calling the cops next time for trespassing.Ecoshield Pest Solutions Response
10/11/2024
Hi ****,
Thank you for sharing your experience, and we sincerely regret the disruption this caused, especially during a work meeting. We expect our representatives to be respectful of homeowners' privacy and any "No Soliciting" signs, and its disappointing to hear that this was not observed.
Please contact us at ************************************************ so we can address this matter internally and ensure it does not happen again. We take your feedback seriously and want to make sure that future interactions reflect the professionalism we expect from our team.
Sincerely,
Customer Feedback TeamReview from Richard R
1 star08/30/2024
We allowed one service to be performed and had zero results. No ants in traps set and mice thereafter.We called to cancel the service. Ecoshield agreed to cancel but did not inform us tha cancelation was only for the next service.We called customer service a number of times to close our account. The *** in the "Solutions ***** agreed to close the account and cancel future services. She, Reya, did not identify the fact that closing the account would result in a $211.00 early cancelation fee.We have received emails and text messages regarding the cancellation fee - that if not paid, will go to collections.I called the Solutions **** and was offered two alternatives a) reinstate the one-year contract and they'd waive the early cancellation fee, or, b( a $50 discount on the early cancellation fee ************ is deceptive and has no set methodology of handling unsatisfied customers.Stay away from ******************** - they will s**** you badly.Ecoshield Pest Solutions Response
10/11/2024
Hi *******,
Thank you for bringing this situation to our attention. We understand your frustration regarding the cancellation process and the unexpected fee. It's important to us that our customers are fully informed about all contract terms, including cancellation policies, and we regret that this wasnt communicated clearly in your case.
Wed like the opportunity to review your account and find a resolution that addresses your concerns. Please contact us at ************************************************ so we can investigate further and work toward resolving this issue. Your feedback is valuable, and we want to ensure you feel heard and supported.
Sincerely,
Customer Feedback TeamReview from Ryan H
1 star08/29/2024
This company is a joke. I have seen more insects in my house after two treatments, than I have in my five years of living here. When I called to complain, they skipped around their warranty upon realizing I wasnt aware of it. They offered 25% off coupons instead of a free service. They then charged me $150 for cancellation of the account. Overall a very disappointing experience. If I could leave zero stars I would.Ecoshield Pest Solutions Response
10/11/2024
Hi ****,
Thank you for sharing your experience. Were sorry to hear that the treatments did not meet your expectations and that there was confusion around the warranty and cancellation fee. Its important to us that our customers feel confident in the service we provide, and its clear this experience fell short.
Wed like to review your account and address the issues you encountered, including the service results and the cancellation fee. Please reach out to us at ************************************************ so we can investigate further and work toward a resolution. Your feedback is important, and we appreciate the opportunity to make things right.
Sincerely,
Customer Feedback TeamReview from Ann S
1 star08/22/2024
Door-to-door aggressive behavior claiming they provided services to neighbors which is false. Needs to be shut down. I was worried for my children playing outside after he wouldnt leave the property.Ecoshield Pest Solutions Response
10/11/2024
Hi ***,
Thank you for sharing your experience, and we sincerely regret the discomfort this situation caused. We expect our representatives to act professionally and respectfully at all times, and its concerning to hear that this was not your experience. Ensuring the safety and peace of mind of homeowners is our priority.
Please reach out to us at ************************************************ so we can investigate this incident and address it internally. We take feedback like this very seriously and appreciate the opportunity to ensure it does not happen again.
Sincerely,
Customer Feedback TeamReview from Nancy B
1 star08/12/2024
This company is a scam a hard sell and no money back guarantee as they claim. The product doesn't work and then they just keep charging your creditcard. Their pushy hard sell sales people ram the sales down your throat, tell you one thing and charge another. Worst of all when the product doesn't put a dent in the problem they want to charge you again to get out of the contract. Don't trust these people this company is bad news! I've already paid over $300 for no results, I am an older person and feel totally taken for a rideEcoshield Pest Solutions Response
10/11/2024
Hi *****,
Thank you for sharing your experience, and we sincerely regret the discomfort this situation caused. We expect our representatives to act professionally and respectfully at all times, and its concerning to hear that this was not your experience. Ensuring the safety and peace of mind of homeowners is our priority.
Please reach out to us at ************************************************ so we can investigate this incident and address it internally. We take feedback like this very seriously and appreciate the opportunity to ensure it does not happen again.
Sincerely,
Customer Feedback TeamReview from Brendan B
1 star08/07/2024
Total scam! They lied and provide false and misleading information that your neighbors signed up to get you to agree. They did not do a good job at completing initial service. when they came back to do second service I was not home so therefore did not provide complete services rendered, When I call to cancel said that I had to pay $240 to cover the "welcome discount" I received when I initially signed up even thought their sales rep said that I wouldn't have to pay that as "they were in the neighborhood". This company should be shut down for this type of business practice. It is unethical and immorally wrong to lie and provide pretenses to get you to sign up and also fear ******. I would love for the BBB to do something about this company and punish them for their illicit business practices. How do you leave a zero or negative start review?Ecoshield Pest Solutions Response
10/11/2024
Hi *******,
Thank you for sharing your concerns. We understand your frustration, especially regarding the information provided at the time of sign-up and the issues with the service and cancellation process. Its important to us that all terms, including any discounts and cancellation fees, are communicated clearly, and we regret that this was not your experience.
We would like to investigate your account further to address the issues youve raised. Please reach out to us at ************************************************ so we can review your situation and work toward a resolution. Your feedback is valuable, and we appreciate the opportunity to make things right.
Sincerely,
Customer Feedback TeamReview from Stephen R
1 star07/16/2024
avoid this company! Their product *****, does not work, and they will convince you to sign a year contract for "quarterly" service with a discount. But - if you cancel you still owe them $150 even if you have paid for all services provided. Total SCAM!Ecoshield Pest Solutions Response
10/11/2024
Hi *******,
Thank you for sharing your feedback. We regret that your experience with our service and contract terms didnt meet your expectations. It's important to us that our customers are fully informed about the terms of their agreement, and we understand your frustration regarding the cancellation fee after paying for the services.
Wed like to review your account and address your concerns. Please reach out to us at ************************************************ so we can investigate further and work toward a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Sincerely,
Customer Feedback Team
Customer Review Rating
Average of 52 Customer Reviews
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