Reviews
29 Customer Reviews
Review from Rodney B
5 stars01/10/2025
Home Pride took my call and made an appointment immediately. Home Pride came in sourced the leak issue, and did immediate sourcing of the problem; suggested who to call, what needed to be done, and resolution for the repair and follow up for any issues we may yet incur. Professional, Friendly, Knowledgeable, well -versed in remediation, and restoration. One to trust!*** *.Review from eugene h
2 stars12/06/2024
In mid-Oct. ** replaced a large tub w/ walk-in glass door shower, replaced cabinets, and roughed in the former shower for a closet. The GOOD: work crew was (mostly) efficient, on time, and the end product was high quality; a great improvement over former mid-2000's cookie-cutter bath. Based only on workmanship and final quality, it'd be 5/5 stars. But...the BAD...(-1 star): They didn't cap the plumbing before turning on water, so the bathroom flooded. Water dripped into basement for 24+ hours. Crew helped some in cleanup but, really?! And we got the wrong floor, but there's no way to prove it wasn't right so no -star (tip: take pics of final selections before signing anything); ** offered to replace with extra $1200 for labor, so declined ...and the UGLY...(-1 star): They broke a full size mirror that took several calls before getting a reluctant "we'll replace it". In 60 days or so. I paid OOP to fix the messy wall (no compensation). They also 'replaced' a nice oak threshold with a flimsy plastic one that doesn't cover where floor and carpet meet, and the new floor is peeling up there. They've known for weeks about this but no follow-up to correct it. I paid for a finished bathroom; 2+ months later, it's still not. TL/DR: good quality materials and final product (could be 5-star), but mistakes + lack of follow-up + lax customer service (-1 star) = ****** review.Review from Rich F
3 stars04/26/2024
We love our new shower set up! It's slightly larger and definitely brighter. We have had it a bit less than a year and we are quite happy with the result. The reason for a 3-start rating is that the pivot door does not close as tight as it did when installed and opens when we try to squeegee the water off the glass after showering. If this could be fixed I'd bump up the rating to 4 or 5.Very professional installers and staff!Review from Patricia G
5 stars03/25/2024
We have enjoyed our bathroom remodel (which was major and required handicapped accessibility) for over 2 years and have found nothing but durability and great customer service. They stand by their products. Their staff is friendly and responsive to all questions and phone calls even after installation.
Home Pride, LLC Response
03/26/2024
Thank you kindly ******** for your review! We are so glad that you continue to enjoy your Kohler Luxstone walk in shower and that you've had a great customer service experience. ********************** strives to provide a seamless process from the initial design appointment to installation and we do stand behind our products. Thank you again for your kind comments and your business!Review from Tammy B
5 stars03/21/2024
The installers were very efficient and professional. The entire project was done as expected.Home Pride, LLC Response
03/26/2024
*****, thank you for giving us 5 stars! Your walk in shower looks beautiful and is a nice change from the step over tub/combo that you previously had. We appreciate your comments and please look us up for any future projects!Review from Randall M
5 stars03/15/2024
WE had a shower, vanity, flooring, sink & faucet. They did a great job and looks good. The product is good material and would last a long time. So if your looking for a remodel I go with them. When I lived in ********* *********, ****** witch was a 15min drive to work for me and the product was made good. I could see it with my own eyes because I worked there. Plus they put in one days time limit and ready to go.Home Pride, LLC Response
03/20/2024
*******, thank you for your review! Kohler is a fantastic company and does make wonderful and durable products-that is awesome that you worked there and saw it with your own eyes! We appreciate you choosing Home Pride for your beautiful bathroom remodel. Look us up in the future if you need another Kohler LuxStone walk in shower installed!
Review from Joanne B
5 stars03/13/2024
was very pleased with the process of everything except the wrong product was ordered. This delayed the installation by another 6 weeks. But was done by Christmas what was our goal. They jumped on the problem and fixed it as soon as they could. **** was great about everything. I really enjoy my new shower with the bench as I have neuropathy and can't stand for very long.Home Pride, LLC Response
03/20/2024
Thank you ****** for taking the time to leave us a review. Your comments help us to improve our processes to minimize mistakes. We appreciate your patience and are so glad that you love your new shower!Review from Olga P
5 stars03/13/2024
Home Pride did a tub to shower conversion. The job took a few days and the results were fantastic. The workers kept my house clean and neat while doing the construction. The shower is beautiful, and was installed exactly the way I had contracted. I got a larger wall shelf as the initial one I chose was out of stock, but I was not charged anything extra for this larger size. Everything with the shower works wonderfully and looks much more fancier than the original shower/tub that came with my house. I did not feel pressured to contract with Home Pride, and my sales lady was very thorough in explaining the process, price and warranties to me. If I do another project with them I would definitely want the same sales lady and workers.Home Pride, LLC Response
03/20/2024
****, thank you for your amazing review! Home Pride stands behind our excellent products and our employees to ensure an outstanding result. We look forward to working with you again on your next Kohler walk in shower!Review from John P
5 stars03/13/2024
Excellent work but issues with mdelays for receiving the products . The workmanship was excellentut . Never saw the Product manager nor did she ever did a in house inspectionHome Pride, LLC Response
03/20/2024
****, thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you were satisfied with the workmanship of your WIB installation and the shower/flooring projects completed last summer and in September. It's feedback like yours that motivates our team to maintain high standards of quality in every job we undertake.We understand your concerns regarding the delays in receiving products and the absence of an in-house inspection by our product manager. Please accept our sincerest apologies for any inconvenience these issues may have caused. We strive to ensure a smooth and timely process for all our projects, but unfortunately, we encountered some unforeseen delays and scheduling conflicts that impacted your experience. We are actively working on improving our internal processes, including product delivery and scheduling, to prevent such delays in the future.
Although it is not our standard practice for product managers to conduct in-house inspections, we take your feedback seriously and will consider how we might incorporate this step into our process to ensure the highest level of customer satisfaction.
We deeply appreciate your patience and understanding throughout the process, and we are delighted that you are pleased with the final outcome. Your satisfaction is our top priority, and we hope to have the opportunity to serve you again in the future.
If you have any further questions, concerns, or feedback, please do not hesitate to reach out to us directly. We are here to help.Review from Cheryl B
5 stars03/13/2024
Love my new shower. Kohler products used, I would recommend the companyHome Pride, LLC Response
03/19/2024
******, thank you for taking the time to leave us such a great review! Home Pride is proud to offer quality products, including Kohler walk in showers, and we stand behind our craftsmanship and installations. Please reach out in the future if you have another bathroom to remodel!
Customer Review Rating
Average of 29 Customer Reviews
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