Complaints

• Initial Complaint

  02/01/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business has promised an adequate living space for 885$ plus 400$ deposit. I have had an unfixed thermostat as far back as *********, after that in July 2024 I had a mass water leak in my ceiling that I never got fixed as well, causing other leaks of the same volume in January 22nd 2025 and February 1st resulting in me losing thousands of dollars in personal belongings

  Business response

  02/03/2025

  Dear Resident, 

  Thank you for bringing your issue to our attention. I see that you did enter your service requests regarding your thermostat. I also see that this was resolved. In terms of your water leak, i also see that this was resolved. As you know, items like a water leak are not a direct result of negligence, but a mishap that occurs sometimes in apartment homes. We did advise and do continue to advise that you contact your renters insurance for reimbursements as it relates to your personal belongings. 

   

  Please let us know if there is anything you would like to further discuss 

  Best, 
  Deerwoods Management 

• Initial Complaint

  11/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  No hot water near year round. No grounds maintenance, indoor or outside. No basic security parking lot lights. No pest control. Broken laundry and dryer machines remain unserviced long overdue. Not even garbage bins or liners. Discrimination amongst tenants. Illegal bill charges. Leases un-negotiated. No response from management. Negligence and incompetence.Deerwoods is owned by a *************, ***************. They should sell this company out of their portfolio.Don't move into ********************************************

  Business response

  11/25/2024

  Dear Resident, 

  Thank you for your review. As you know, not only have we responded to your complaints with vendor inspections, repairs, etc, we also have offered to discuss your lease standing. These were all met with your refusal to discuss all items you have listed, as well as a discussion with upper management. 

  We have done our due diligence in ensuring that all our residents have a comfortable and affordable apartment home. This is the case at ***************** as well. 

  Should you decide to discuss this, you are welcome to reach out. 

   

  Thanks, 

  Deerwoods Management 

  Customer response

  12/03/2024

  Apologies for missing the window of reply time. I would like to reject the response from the business. Deerwoods has not responded to complaints regarding repairs; they are still in breach of Colorado Revised Statues of Warranty of Habitability. They have not attempted to renegotiate my lease but instead actually served me with two notices, the most recent of which is an attempt to terminate my lease and attempt eviction for "substantial violation" of the lease (of which I've violated none and they have no evidence to support this claim). Deerwoods had not done any due diligence in maintaining this property for myself and other residents here. I and others are being retaliated against for complaining about the unbearable living conditions that continue to persist. Attached is the most recent notice posted on my door. If possible please reopen this case and add the additional document to my complaint. 

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been residents in this building for over 9 years and never have a bad experience as we do now with deerwoods they took over 1 year ago this property. The communication is minimal since I asked an *** accommodation for my kids who suffer from asthma and other disabilities because my neighbor downstairs from us smokes non stop. I have reached deerwoods multiple times I even went to the office to give them a doctor's letter about this situation with smoke. Management just mention that they can do nothing. Second hand smoke every day is a nuisance and a health problem for my family. Lease mention no smoking is allowed and must be no cause of nuisance to neighbors and they are not following what the lease says. Also when we spoke they said we will send my assistant to verify this complaint and I have called and nobody answer. I even took pictures of how nasty they have the entrance of the building with cigarette. They believe more to the neighbor who smokes and makes noise rather than a person who has medical problems. Discrimination from deerwoods who now don't even answer calls.

  Business response

  10/17/2024

  Dear Resident, 

  Thank you for your feedback. I understand that you have spoken with the property manager in our office. She has not only reach out to the resident you address here, but has verified that they are non-smokers with additional 3rd party person outside of this situation. I know that this can be bothersome, but we cannot guarantee or police the situation at all hours. We can simply address the situation with the resident. 

  We appreciate your understanding. 

   

  Best, 

  Deerwoods Management 

  Customer response

  10/24/2024

  As you mentioned that they are "non smokers" I can clearly confirm that they are lying. I have pictures of them smoking. I have neighbors who witnessed them smoking and the smell causing issues. My family deserves a healthy environment and even it is post on the outside of the building that it is non smoke building within 25 feet they honestly don't care the smoking inside of their unit. We can clearly hear the guy coughing and telling his kids he is fine and just smoking.  I address this situation personally with the neighbor and he lied to me as well. Third party has come to visit my home and clearly smell the smoke from downstair neighbor to the point a call to 911 was done because my kid had an asthma attack, and I have all those records. 

  Deerwoods clearly does not care about people with disabilities (Asthma) even I have requested this accommodation they are ignoring it since these neighbors move on May. Six months we have been addressing this situation and ******** can only talk with them. I send pictures of cigarette and trash outside their door and even with proof you can tell me there is no proof. Federal law still prohibits smoking inside and clean air act should take place as well. 

  Do better because people with or without disabilities deserve respect and deerwoods are just justifying their behavior.

   

   

   

  Business response

  11/04/2024

  Dear Resident, 

  Thank you for your email and feedback. We understand that this is very frustrating. 

  As you are aware, our lease agreement prohibits smoking on properties. We do our best to enforce this with all our residents. We have notified the resident of our knowledge of the violation of lease agreement, and demanded they comply. As you know, we cannot police all sites at all times, so we are working diligently to prevent these types of violations. Im sure you are aware of the difficulties in eviction laws in ********. With that said, it is rare that any county court in ******** will grant eviction on the basis of smoking, although we try. With that, we will continue to address the situation should this continue. I understand that you have also renewed your lease agreement. I encourage you to rethink this if this is intolerable, and understanding that we will continue to do our best, but cannot control non-compliant tenants at all times. Please reach out to us to discuss if you choose to vacant at the end of your current lease term. Should you decide to continue to your tenancy, we are happy to help resolve the situation. 

  Thanks, 

  Deerwoods Management 

• Initial Complaint

  10/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have reported a bed bug infestation. Bugs are coming in from other apartments through cracks, and holes. There are no baseboards to prevent them from coming in. The management finally sprayed this week, but they are still coming into our apartment because the infestation is widespread among many apartments. Other residents have experienced rodent infestation and have reported that and received no remedy. Our heater has not worked since February 2024 and is still not fixed. Bed bugs and cockroaches also come in through the heaters. Management uses intimidation to try to scare residents here. Most recently, they tried to say that they came to spray and I wasn't prepared to have them spray our apartment which is not true. Many residents here do not speak English. The place is nearly uninhabitable. Bedbugs bite my family, including my children. All of our mattresses have been replaced multiple times. Management states that they will hold us to our lease regardless. I speak Spanish but with the help of a friend, can file this complaint in English.

  Business response

  10/14/2024

  In response to the resident's complaint, first and foremost, we respond to bedbug reports within the required procedural guidelines, and in their case, we attempted to. Initially, we could not gain access to the unit after the initial report, and when we were finally able to access, the professional vendor reported that the resident had not adequately prepared their unit to be able to treat properly. We did initiate treatment as able. As for the heat, we sent out a technician to address the issue, but could not gain access as the pest vendor was actually spraying the unit during that time. Also, the heat has not worked over the summer months as the heat is not intended to work until weather warrants and gets cold. Moving forward, we will be initiating pest treatment until the issue is resolved, however, we need the resident to grant access and properly prepare their unit. Failure to do so will result in delayed remediation and potential lease violations, as we wish to stop the issue just as badly as the resident does. Also, a technician will address the heat issue.  

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The apartment management company took 4 months to fix my kitchen sink last year. I could not cook in my home and had to spend extra money dining out during that period. This year, my AC has been broken for a month and counting. I asked them if they would reimburse me for an AC unit I purchased for the bedroom and they did not respond to several emails. I once again cannot cook in my kitchen as it is 90 degrees in here and I cannot use the oven. The management company also has not addressed mold that is growing in my bathroom. An ideal resolution would be to be reimbursed for the 5 months of inconvenience, increased food expenses, and AC unit over the last year and a half due to their negligence and not maintaining the property.

  Business response

  06/27/2024

  Hello *******, 

  Thanks for your feedback. As we discussed yesterday, a discussion regarding you breaking your lease when the sink issue arose was never discussion. Based on our records and the conversation yesterday, we have resolved that issue. In terms of your AC, this is in our maintenance service request schedule. The caulking surrounding your tub (which is peeling and shows mildew- which you believe is mold) is also on schedule. 

  These are not issues that would warrant termination fee to be waived for early termination of your lease agreement as you requested yesterday. However, we will be repairing the issues. 

   

  Thanks, 

  Rosio 

  Deerwoods Management 

  Customer response

  06/27/2024

   
  Complaint: 21904707
  
  I am rejecting this response because:

  This is clearly a pattern of negligence with the management company. I have several unreturned emails/phone calls from property managers in my attempt to get these issues resolved in a timely manner. I could not break my lease when it took 4 months to fix the sink because I was in graduate school and did not have the money, time or capacity to move out. There has been record breaking heat, including heat advisories most of the last month that my AC has been broken. I had to resolve this issue on my own and purchase an AC unit because of your negligence and failure to respond in a timely manner. Currently, your portal shows that the mold issue has been resolved, which it has not. Furthermore, it was your employee who suggested that I could move out with 30 days notice, that was not my original ask. When I asked that you honor what your team had communicated, you refused. That does not honor the agreement that her and I made, and I made plans to move out based on that. This illustrates negligence, poor management and a lack of accountability by Deerwoods Management. 

  
  Sincerely,
  
  *******************************

  Business response

  07/03/2024

  Hello, 

  I think there is still some confusion. Yes, you are welcome to move, and we are not preventing that. My team member did say we require a 30 day notice. What you are requesting is that your lease termination fee be waived, which we will not do given that you are in fact not fulfilling the terms of your legal lease document. So, you are still welcome to move, however, your termination fee will not be waived, as we discussed by phone. 

  AC is not part of Colorado's warranty of Habitability, it is an amenity that is part of your apartment home. Again, we did our due diligence in ordering the parts to properly repair. In addition, our tech has re-caulked your tub as requested removing the mildew. 

  Please let me know if you need further clarification. 

  Rosio 

• Initial Complaint

  06/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been living at ********************************************* unit 5 for almost a year now and for the last 4 months I have had ***************************************************************** I've contacted the leasing of deerwood management and they told me that there's only supposed to be two individuals living there I have had cigarette butts thrown at me I have them all over the front lawn I cannot park anywhere around the building even in the designated parking spots because these illegal tenants are taking up all of the parking not just that but most of these vehicles have expired tags and one of these vehicles is now sitting in parts in the back where the tenant parking is and has been sitting there for over a month now I have had to park almost a block away just to get back to my apartment this is very difficult for me I have a back injury so it creates extreme pain for me to have to walk I have no place to park I have had my car broken into I have talked to the management they claim they will handle this situation and they haven't this has been going on for over 4 months and this is just a tip of it I have photos I have emails that I've sent complaints into and for the last two days I can't even Park here I have to park almost a block away I haven't been able to sleep because these people are up till 4:00 in the morning playing loud music drinking throwing cigarettes they've even spit on my 13-year-old daughter and myself as we approach the front of our apartment they're throwing more cigarette butts in a **** next to my apartment that can easily catch fire they leave their trash and there are several other points that I had to make but what it comes down to is that these actions are a clear violation of our agreement and I need to know what can be done about this. If I can't park here and I can't sleep here and it is not a safe place for my daughter or myself something needs to be done. I have photos emails and police reports for references.

  Business response

  06/20/2024

  Dear Resident, 

  Thank you for the information and bringing this to our attention. 

  Im apologize that your neighboring apartment home is causing issues. I assure you that we have addressed this with the resident. Although we we would love to be able to police the community at all times, that is not feasible. Therefore, we hope that in the event noise is too loud, confrontations occur, interactions happen that are inappropriate, you will contact local police.  Especially outside of business hours such as your explanation of 4am occurances.  We will contact the resident again on this side to try to mitigate the situation. 

   

  Best, 

  Deerwoods Management 

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have made several attempts to contact and notify my property management concerning a leak within my unit caused by a leak from the unit above me. It took two weeks for them to even send anyone to my unit and look at the issue. The problem has only worsened and no one has still been sent to come fix the problem. *** sent pictures and videos to the property manager and voiced my concerns for I have two small children in the house with me and I worry for the ***** concerning this matter because I worry that mold may be an issue. I have asked if I could be placed in another unit and they didnt have anything to accommodate me. But instead asked me to continue my lease.

  Business response

  04/30/2024

  Dear Miracle, 

  Thank you for your attention in the matter.  We understand that the situation is urgent, which is why confirmation was given to you on 4/29 that our technician would come to your apartment home again today to evaluate the situation. They have been to your some several times, so you can see that we are doing our due dilligence since the time you have reported the situation. Since inspecting apartment homes frequently is not common or customary for us, we expect that our residents will notify us of any issues in their home. Based on your email conversation with our manager yesterday, you seemed to be satisfied with the solution of entering your home again today. I do not see a request to transfer. In fact, i see a request to renew your lease agreement, although you seem to be unhappy with the proposed renewal rate. 

  I encourage you to contact *********, your manager, again to discuss which you would like to do. Would you like to vacate or renew? 

   

  Thanks so much. Again, we are happy to get the situation resolved today as agreed. 

  Best, 

  ***********************-Garneau 

  Deerwoods Management 

  Customer response

  04/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** apologize for the miscommunication for I have reached out to you guys for almost three weeks before hearing from ********* where she sent someone out and with that I made her aware that the problem was never fixed in my unit. However when your maintenance guy came today (04/30/2024) he said he said what I was saying last time and apologized for negligence. I only want the matter resolved and properly fixed for the safety of my children. The renewal of my lease as I discussed with ******************** was going to pay **** rent at the base rent I had been paying and I would then be charged the premium rate for **** upon renewal. I would still like to do that if you guys suggest otherwise please let me know. 
     
  Sincerely,
  
  Miracle ********

• Initial Complaint

  03/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I rented from this company at this address ***************************************. For 11 years 11/1/20211 till 2/28/2020 so they ask me to leave two months prior 2/2020. The owner didnt want to renew the lease. Just remember this place like the last two after this address they have been full with drugs , crime sexually assaulted to me ! That are aware of it and they dont disclose! Because I ask them the last 3times I was tired of moving. You have to understand they had a better management when I rented from the beginning! But it got worse at the last 3 addresses now they have new people who are managing this place . That wont show the places them self ! They give a code to get in? And then they ask you to call them back if youre interested? But when you see in other reviews they denied that they do that! The point is that a new ***************** took over in 2/1/2020 because they got fired from the owner who was definitely a person that didnt want to fix or do extermination of mice or *****! And was forced by section 8 to do so ! My problem is That they kept the $500.00 deposit instead of giving to the new ***************** that they were hire. So I went to Deerwoods in speak to older due in the front desk and given him 12 pages o provide that have ! 11 pages that describe my payment , my lease. My letter to vacate from section 8 and their letter they are asking to vacate etc well they wont get back to me ? I am getting sued by their new management company Avenue property management. And just so you know Deerwoods was ask to be there for the final inspection? And they were not ! So where is the proof I am asking? Where the deposit was given and the last month rent was given too? Why are they so incompetent to transfer money to new company. I am will subpoena them to explain to court that I am having to assist against this new company claiming that I owe that money? $500.00 were kept as payment for damages that is what the female told me! And ***** wave

  Customer response

  04/26/2024

  You will see the collection bill send by the debtor and the company that they are representing and the amount they are asking to get paid? Then you will see letter stating the $500.0@ deposit will be kept and the $40.12 will be wave for the length of years, no amount is owed. Then the letter from Deerwoods my managment company at the time given me at that time ******************************************************* and section 8 and last me leaving Deerwoods on 2/11/20 staying balance 0, obviously rent was pay by me in section 8 in full for the last month of February 2020

  so what I need from Deerwoods is simple who kept the deposit of $ 500,00 Deerwoods? Or was given to the owner *******************************? And 2nd question was the deposit transfer to the new management company DRG ? Because that is what Deerwoods should have done? So I need proof of what the did, from Deerwoods pls? I dont know this ****************** property management. Thank you 

   

   

   

  Customer response

  04/26/2024

  You will see the collection bill send by the debtor and the company that they are representing and the amount they are asking to get paid? Then you will see letter stating the $500.0@ deposit will be kept and the $40.12 will be wave for the length of years, no amount is owed. Then the letter from Deerwoods my managment company at the time given me at that time ******************************************************* and section 8 and last me leaving Deerwoods on 2/11/20 staying balance 0, obviously rent was pay by me in section 8 in full for the last month of February 2020

  so what I need from Deerwoods is simple who kept the deposit of $ 500,00 Deerwoods? Or was given to the owner *******************************? And 2nd question was the deposit transfer to the new management company DRG ? Because that is what Deerwoods should have done? So I need proof of what the did, from Deerwoods pls? I dont know this ****************** property management. Thank you 

   

   

   

  Business response

  05/07/2024

  Dear Former Resident, 

  Thank you for the information regarding this situation. We are happy to try to explain the situation in detail with you as best we can.  While a transfer of management can be confusing and concerning to residents, it is common and customary as owners can determine businesses they would like to engage in management with. Your security deposit cannot, and was not applied to any balance that was not warranted, be it damages, outstanding rent, termination fees etc. Should your final accounting exceed your deposit, the balance was transferred to the new management company, and ultimately collections as needed. Your last months rent payment was also applied to rent, as that cannot be withheld by any management company. 

  I would be happy to provide you with photos of damages, as well as your final billing. You are welcome to email me at ********************************* You will see all charges, photos or damages, and how your deposit was applied. 

  Thanks 

  Deerwoods Management 

   

  Customer response

  05/10/2024

   
  Complaint: 21510955
  
  I am rejecting this response because:
  
  Sincerely,as usual when it comes like Deerwoods that constantly got fired from  the last 5  properties a rented by the owners of the building or homes ? That tells you the negligence and the incompetence of employees of this company are!!! When I rented I was young! And when I reside at ********************************************************* Deerwoods was fired by property owner! The next unit to me a black couple with children the dude will beat the s*** of the female that I have to intervene! In 1416 ***** st 
  ******, a black female on the 4 fl will beat her BF on the parking lot! Several times I had to intervene and got the police involved, on ****************************************************** live there for 11 years of drugs and prostitution just next out building on a motel called Lazy ? Had 3 managers ******************* , ****** who I pay my rent and doesnt work anymore and ****** something a female, who was extremely incompetent and had a confrontation on the office because I was allowed to have a dog as service ? And she refused!  So now they are saying they arent responsible (Deerwoods ) meaning they kept the deposit instead of transferring to new company DRG , and as usual they are blaming me ! What i know that I contacted this female that thinks I am so confused? No your job is to provide all the information verbally or written? About how now they can just take advantage of Hispanic people!  I give them 20 pages of information that they didnt have! They didnt want to talk to me then when I went to talk about this company that is harassed me now! They have lawyers so they can just turn the law in twist on their favor! Shame on you for targeting Hispanic because that is who you currently keep you working! Because your are terrible in the better white neighborhoods! Now I ask this woman to send her pics a new information ? Who has the deposit? Well is them? I want proof of that ? Now move to ******************************************************** also got fired by the property manager as well on Xenia st the owner fired them! And then ****************** Apt  ****** Co they got fired again by the owner! Now in this two locations after I told them I dont want leave with drug users? Well Im both places man drugs and dead of one older female above me on ************** ! Extremely incompetent ac property management! And their license should be removed! But in these two last locations they transfer both my deposit and history payments! So the rule that they dont transfer that goes out the window! Is your fault for not being there at the day I was showing the home on Xenia that I clean everything for the female from DRG to inspection! 3 managers and nobody there on 2/111/20 is outrageous! Youre job is transfer the deposit as you did with the last two units! These people think that pet with section 8 must leave on drug environment and full of chaos with neighbors fighting! They know me I had always worked out at the gym ! The criteria of section 8 doesnt apply to me! But since I am Latin these individuals made decisions on renting neighborhoods with serious problems, without being in Section 8 ! So I dont get to hear from this female either after I reply to her email? The BBB has this company With the grade of A but not accredited? This grade has to go away! And besides the address that they have here on your website is 510 something but they had been located on ***************** opposite from where they were ? Both office? Are located in the worst neighborhoods 1st one industrial 2 nd by a freeway and industrial! That is why they target Latino people to rent . Because they know they can charge anything they want and get away with criminal activities! Also the fact on 1244 ******* the new owners were talking to me with **** the  female saw a magazine called out front a LGBTQ magazine that offered lawyers , doctors, bars targeted or welcoming to the community I close the door she ask **** why that magazine was there and he said because he is gay! There is no *********** just business and no reason for a business to disclose someone live! And on ******* street ********* case manager wanted to talk to my doctor because of the pandemic? Nothing  but in intrusive company that feels get in my live without no reason! And they think I should be grateful? I pay my rent in section 8 did same because I made that happening! I never been evicted and have no criminal record or drug history issue ! Never been fired from a job ! But this company treats Hispanic as trash ! Racial profiling is the wrong thing to do! Instead they allow white in blacks to have drugs problems and physical confrontations without being in section 8 ? I want my information and not the one I provided to you! And this time BBB dont interfere dont close the case and allow to respond and if the y as usual grade of this company must change and the complaint I am making must stay and just remove my address I provided here fir my safety! Thanks 
  *************************

  Customer response

  05/16/2024

  They must refund the deposit to my self, of $500.00 and Deerwoods must provide information with real facts. I want to see your pics of that house in *****! They must be come with a date of 2/20. I want see bills that they claim they use this deposit as repairs? I want the owner of that house address to file a claim? If i ever had to go to court? I want in explanation of why neither of the 3 managers didnt show up for the inspection of me leaving? On 2/11/20. And several months ago, I left my information of 20 pages  ,my email and phone with this company and told that ***** was going to assist me? And why until these day despite of ***** saying glad to share information with me? Hasnt happened they can download the documents to my email ? I left her and email the minute she responded to the BBB? And she hasnt responded? The BBB must look the ****** reviews of this company and take that into consideration? Because all current tenants despite of having different issues? It comes down , that Deerwoods doesnt respond via email or phone unless is a compliment? The BBB must change their current address of this business, and the grade you provide to these company must change instead of A none accredited to C .BBB must be impartial and neutral and demand proof from these company just like you have ask me to do so? Violate that agreement is considered biased. Let me remind you I rented with them for many years. And never was evicted or had any neighbors call to put  a complaint against me. I even shuffled the snow on my both 1sr address with them and clean sweep the outside of the building, without asking ? Thank you 

  Business response

  05/23/2024

  Dear Resident, 

  Thank you for the information. I have responded to your email, as i explained i was out of the office and would respond upon my return. I will happily send this to you a second time. 

  Unless you schedule a final walk with our team, an accompanied walk is not a normal business practice of ours. With that said, you will see your final statement and will explain all damage charges incurred based on the condition of your apartment upon move out. 

  Thanks so much. 

  Let me know if you have additional questions. 

  Rosio 

  Customer response

  05/23/2024

  So apparently I read her mind that she is or was going to be away? Her answer was they kept the $500.00 deposit for damages? And it couldnt be transferred to the new company because the $40.12 over amount place by the business they took over not me! So let me remind her they had to be there in person (management) for the purpose of having the place returned in the same condition, I was given? But failure from their management, created chaos.i am  going to say it for the 3rd time I was at your business several months in left my email address, phone number and the items I wanted from your business? And the response was two options my case will send to review by your employer *****? And then the older dude who is at the front desk he said he had to look in a closet where you guys have maybe 70 boxes of files ? Again 2/2020 computers are available now ! This not the same as I move into that place 11/1/2011, where I  left 20 copies of documents staying that I dont owe any money!!!!!!and since youre 3 managers at that time chose not to be there is negligence, unethical and unprofessional behavior of business. . If you cant understand English all you have to is call and ask me what I what? How many times do I have ask you for documentation I dont have? And as I am sending my initial response after you ***** replied to me here on the BBB . And left you in email and i never got a response if you cant understand my English. And if you can read here on the BBB. Stay my email address, you can see it? Send  proof here on the BBB that you responded to my email? 1)st I want the address of the owner of ************* ? 2nd send those pics that youre business apparently had from the home and I must see the date on them, 3 rd send me those bills and physical proof that you business repair that home ? 4th in all the places i rented from your company since 2008 till 2021 or 2022 every single time you transfer deposit and payment history to the new company you left with it? And explanation different that you kept the deposit because it was greater than that amount required? 5th I will not pay in owner twice for repairs since they are represented by a company management I never met or had any business with them? I have information different that I will not share ever here on this site , finally where this new take from this current management company that is completely a fraud! So this not for any to be see it here. Only for me in case they chose to ruin my credit! Thanks and call me ************ and out in end to these madness pls? 

  Business response

  05/28/2024

  Hi there, 

  Thank you for the information. As we discussed as part of my response to you when you reached out via email. Deerwoods did not manage this site upon your move out. With that said- the new management company is legally responsible for accounting for your deposit upon move out. We (Deerwoods) were no longer contractually or professionally obligated to complete your move out or final accounting. 

  I suggest you contact the new management company to work with them on providing you photos, itemized damage charges, and final accounting statement. 

   

  Thanks, 

  Rosio 

  Customer response

  05/29/2024

   
  Complaint: 21510955
  
  I am rejecting this response because:Ok 1st BBB must see the refusal and the lack of information ! They could submit through your website the information I requested? Instead it has been different stories coming from these company. So I am demanding the BBB to stop being biased that grade that this company has must a D! Why because I have experienced problems where you the BBB who is not located here in ******** instead youre in ******* have the same corrupt behavior. Where I was only me ask to provide evidence so is a double standard. And when it comes to Deerwoods see you Court! 
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm currently in a situation where my apartment complex is structurally unsound. They redid the flooring in my apartment as well as the one above me before I moved in and they put in new hardwood floors but they obviously didn't do it correctly because I have been able to hear EVERY and I mean EVERY single step that my upstairs neighbors take which exudes a heavy amount of creaking to the extent that I can't sleep or do anything in my apartment without hearing it all day long from 5:00 a.m. to 11:00 p.m. Even MY floor is also structurally unsound. I wrote my property management about it continuously and they have not written me back.They know they haven't written me back because they told me today they didn't care when I showed up to speak with them. The maintenance guy verified that we would have to vacate the premises for them to fix the flooring in the apartment, which means it is unlivable if they have to vacate us to fix things. When I went into my property management and They said it was not structurally unsound, even though they haven't been in the apartment themselves, and they told me I was only speaking about a noise complaint and that they would not allow me to fill out a vacate form and told me I would have to fill out a lease break form if I wanted to leave and pay a fee. I haven't been able to stay in my own home for months because of the consistent creaking all day and even when I spoke with my upstairs neighbors about it twice they have done nothing about it and actually moved in more people including a dog. I have evidence of how bad the creaking is and how this isn't a livable environment until they fix it for the next person to come in. When I went to look at the ****** reviews and recently over the last year there has been and outstanding amount of negative reviews against this property management as well for not handling the maintenance issues, acting scammy with tenants and not handling building issues as well.

  Business response

  02/26/2024

  The resident in this case is correct in stating that they have expressed concerns about the noise levels in their apartment, to which our office has responded and offered options pursuant to the lease contract. This is an older building, and consumers need to understand that when renting an apartment in an older building, some noise and sound permeation through walls, floors, etc. should be anticipated. In fact, this should be expected of any apartment building, of any age and class. If a renter wished to not experience any noise, neighbors, etc., it would be in their best interest not to rent an apartment unit in a building with immediate, contiguous units. Apartment buildings are, as a matter of fact, not sound proof. The installation of the flooring, product and materials used, etc. are all consistent with industry standard and it is our assessment that this is simply not a legitimate habitability issue. While we are saddened to hear that the resident has had a negative renting experience and is ultimately dissatisfied, granted this is not a habitability issue, we have offered the resident a means of premature termination of the lease contract. Although there are financial implications with an early lease termination, it is up to the renter whether or not the issue (which is not a matter of habitability) is significant enough to them that they wish to terminate the lease before its expiration. In this case, the renter has thus far not opted to terminate the lease per the terms and conditions of the contract. At this point, should the consumer wish to discuss in greater detail with out office, she is free to contact our office to do so. 

  Customer response

  02/26/2024

   
  Complaint: 21342839
  
  I am rejecting this response because:

  There is an extreme amount of negative reviews about this property management company and they shouldn't be even open for business and renting to people. There are multiple people who have expressed that they have not felt heard and have expressed that to the property management only to not have anything happen. This is an absolutely terrible business with terrible business ethics that does *** care about it since it only wants to scam them for money. 

  
  Sincerely,
  
  ***********************

  Customer response

  02/29/2024

  It's evident that this property management company needs to be shut down because they have been consistently terrible at keeping up with any maintenance requests, have an excessive amount of negative reviews about them and all they have done, and they have scammed multiple people out of money by taking their rent and forcing them to leave without fixing the complex leaving it completely unhabitable. 

  Customer response

  02/29/2024

  It's evident that this property management company needs to be shut down because they have been consistently terrible at keeping up with any maintenance requests, have an excessive amount of negative reviews about them and all they have done, and they have scammed multiple people out of money by taking their rent and forcing them to leave without fixing the complex leaving it completely unhabitable. 

  Customer response

  03/04/2024

  I had to obtain an attorney to leave this apartment complex. The fact the BBB will do nothing and I had to get a lawyer to leave here is absolutely insane. Your job is so keep people from dealing with terrible businesses and you literally did nothing with this complaint. Hopefully this letter from my lawyer will help you see this property management is illegally scamming people and taking their money unless they seek legal action. 

• Initial Complaint

  04/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Our resident building laundry services at my address *********************************************** have been inoperable for many months, specifically the dryer being broken and unusable. Deerwoods switched from coin laundry to ePay laundry through PayRange in 2022, and the dryer went out of service over the summer. No one in my building requested maintenance for this, so I finally did in January 2023. While communications have occurred between myself and maintenance, the dryer is still broken. I have followed up a few different times and all they say is that it is a PayRange issue that needs to be fixed, but I have not been notified of a plan to fix this or a date when the **** will be working again. Maintenance issues like this are recurring and being unable to do laundry in our building is incredibly challenging and has many barriers. I keep trying, but to no avail. I hope you all can help me.

  Business response

  04/12/2023

  Hello,
  
  
  The property was set up through ******** by ** before the property closed on September 1st, 2022. After the property closed, it was managed by a separate management company. We obtained management again on December 12th, 2022. Since we took over the property, we have encountered two issues. First, we needed to transfer ******** services back to our account. After a complicated procedure, we obtained the service again; however, it was placed into the wrong account when it moved. We have received instructions on how to transfer it into the correct account. The machines will be operable when the account has been successfully transferred. 

  Customer response

  04/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for the update. Fingers crossed for a quick transition.
  
  Sincerely,
  
  Cameron Fall

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩