Complaints

• Initial Complaint

  12/03/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Deerwoods Management, is in violation of an legal agreement for protection from eviction by them which they did renege on just two days after a civil eviction case launch by them was dismissed by the court. They immediately tried illegally evict me again. Which I have report to the court and ERAP. Deerwoods, refused for the an entire length of that case to comply with a court order to disclose their rent ledge and other relevant information. Deerwoods Management (*************************) threaten me on 12/01/22 to illegally evict me ASAP with the use of their employees or contactors; without a Writ of Possession from the court or assistance from the ******************* with removal. I have a recording of the conversation which she directly threaten me with this, which I reported immediately to the Jefferson County ******************* Civil Division for their intervention in the matter.In summary, Deerwoods Management has no regards for the ******** Revised Statues protecting tenants. Nor do they respect the rule of law or any contract with they enter into with their clients, tenants, or ***************** or any ************** that compensate and regulate them. They will try to, evict you without cause, and by illegal means, as quickly as possible even if your rent has been paid ** in advance like myself, just to increase their profit margin. After all they are a only shell company own by Saturn Five Control LLC {Id # ***********} which is ********************************* that does not have pay ** taxes and do ignore federal laws. Free to act and wash what ever Cartel or ******* **************** they wish by their rules and not the ones of ** citizens or their protective laws. They needs to honor legally binding contracts they enter into, the ******** Revised Statues, and stop the illegal harassments and eviction of law biding tenants; see that the ****** Metro area is at 14 year high for homelessness and one the top 5 cities in the country that is unaffordable to live in

  Business response

  12/07/2022

  This resident appears to have misunderstood the document they received and are citing in this complaint. The resident seems to be under the belief that the notice provided to them was related to "eviction," when in fact the notice was a "Notice to Quit," which in essence functions as a notice of the nonrenewal of the lease. Although we have no requirement to elaborate on the justification for such measures, the notice was served at the owner's direction, as they plan to renovate the units. The notice to quit was not served in response to nonpayment, nor was it related in any way to the resident's rental assistance. In conclusion, this situation was handled in a compliant manner and was consistent with the terms of the Lease Agreement. Our office will gladly oblige and provide additional information or commentary upon request. 

   

  
  

  Customer response

  12/07/2022

   
  Complaint: 18520117
  
  I am rejecting this response because:
  

  My lease is not up until October of 2023. Further more:
  
  On 12/01/22 Deerwoods Management (*************************) threaten me on to illegally evict me ASAP with the use of their employees or contactors; without a Writ of Possession from the court or assistance from the ******************* with removal. I have a recording of the conversation which she directly threaten me with this, which I reported immediately to the Jefferson County ******************* Civil Division for their intervention in the matter. Yesterday {12/06/22}, Deerwoods Management claimed they needed to do an inspection on my rental today than a 24 hour or 48 hour warning and did not state a the reason for it. I refused in writing seeing I have no reason trust their motives or business practices are in my interest.Once again ************************* threaten me telling me they can access my apartment anytime they wanted to as long was deemed an Emergency which it was not nor did she claimed it was at the time as a pretext to further intimidate and harass me. I called the Jefferson County ******************* Civil Division and they in turn told ***************************** to cease and assist from further violations of the law. ****************** then emailed me claiming that they will not try any further in access on apartment. However, I dont believe her or Deerwoods seeing that they have yet have acted in good faith with me, Jefferson County Court / *******************, ERAP or your organization.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So move here to this address on 7/29/22, well they ask you for ******* deposit ! My credit report was 691 on your site said 592 then you can ask rent in half paid everything as you requested on money order and cashiers check both for rent and utilities and deposit! So you decide to part away again and you owe me &****** credit that you insisted I owe. The only way you can pay rent here is only by bank account no plastic, that is very convenient you get to walk away with my money? Now you left me ***** house. I told *** had issues with them. So now I will have to move in 7 months again, because you cant paid what you owe me? It took 4 months on my previous residence you rent me as well &****** for utilities that ********* made of mistake, and the well you took over and they were desperate for that money! That place on ******* st had mice, drugs in out the building, theft happened on my unit twice. Very specific my wallet and then prescribed meds, here on ***** st the 2front doors dont close, and I got assaulted physically under your watch! My place got damaged! How outrageous that you wont fixed issues, and send me my money? That is very unethical! And *********************** screwed several times my section 8 forms several times Lish. ***** and I tried to have her fixed that? She told section 8 gives money for deposit wrong info! I made everything possible to make sure you got paid on time with section 8 . So you have your laws on how u collect money so do I! I want my ****** send immediately to well house! I got my back injury to tried to get get all the money do I wont loose the place! And havent been able to work since July/22. Youre accounting does math wrong, and *************************** was rude when I told her I was hurt here, she said look for us again ? No!! I been renting properties since 2008 and you treat people with disabilities very rude since my last 3 places ******** ******* st and last ***** st!! Dont recommend them and will contact state attorney of ******.

  Business response

  11/16/2022

  Good afternoon, 

   

  I am the *** & Employing Broker of Deerwoods Management. I have reviewed the complaint submitted by Mr. ************************************** regarding his tenancy at **** ************** Street. 

   

  First and foremost, the complainant's account of his situation is riddled with inaccuracies, misconstrued interpretations or reality, and it is difficult to read and understand at that. 

   

  Generally, it seems to me ****** feels he is owed money, and he feels he has been wronged by Deerwoods Management in some way. First and foremost, it is important to understand that we no longer manage the subject building located at *************. The owner of the property decided to switch management companies, and the property is now managed by ************************************ This complaint was submitted following this change in management, and it is our belief that the transition played a role in the ******** dissatisfaction. ****** told us that he had previously rented through Wheelhouse/Boutique, and he did not enjoy his experience. He was quite passionate about this, and we feel part of his disdain is attributed to Wheelhouse/Boutique taking the property over (completely out of our control). 

   

  Second, ****** has cited wrongdoing related to the management of funds and his credit score. ******'s credit score was below 650 via the credit reporting provider we utilize. It is explicitly expressed to applicants, and is our standard operating procedure at this property that we assess a higher security deposit requirement for applicants with credit lower than 650. ****** had credit lower than 650 at the time he applied, according to our credit reporting bureau, and thus paid a higher deposit. As for the management of his funds, the credit he is referencing was attributed to funds provided to us through his rental housing assistance. These funds must be applied to rent and we cannot simply send him that money. That money is being transferred to Wheelhouse to be appropriately applied to his ledger with new management. 

   

  In conclusion, nothing about this complaint or the nature of this complaint is legitimate. We shall not, and cannot, release any money to him, as we have no money to "refund." Funds will be approately transferred to Wheelhouse/Boutique. If you have questions or concerns, please feel free to contact me at ******************************* Otherwise, I expect and anticipate this complaint will be closed with no negative repercussions to our business, as I feel strongly there is no wrongdoing. 

   

  Best, 

   

  ***************************

  Customer response

  11/29/2022

  **** add this 4 months living here you just left at beginning on 11/11/22 my bathtub was painted! I scrubbed and paint came off, the faucet of the bathroom the water drain slo bad plumbing, the 2weks I move here the air conditioner goes off in August of this year 3weeks to get a new one when it was so hot and last the breakers of my unit they go off on on ? Who is going to be responsible at the end ? You or me? You rent damage apartments take responsibility Deerwoods. Dont care if youre are managing here anymore this happen while you were in 

   

  This how smooth deereoods mades transition with the trash company? With our current management company, they don't give the money and info of the trash. What's next mice just like you did on ******* stas well see this 11/13/22 this how you're passing information so smooth overflowing the same trash company you did business with it? Lete be clear every time I asked why you left the prior building they always blame the owner of the building is never this company fault really? 

   

  See mold too in my bathroom only 4 months residing here outrageous! Let me blame the company for all my issues to the company who took over ah?

  Customer response

  11/29/2022

   
  Complaint: 18378257
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************************** no obviously he can read is typical of person,to deny anything! I am the one who experienced this! Not you! If you knew your contract wasnt going to be renewed why dont you say something regardless, of who is in charge now? Its always your company getting fired and me getting stranded and areas, that crimes are prevalent in out the buildings! And you are aware of that and dont  say anything!and yes youre employees have big mouths and take upon them selfs to disclose my disability. That is most disturbing and inappropriate behavior that you company has! Is none your business to tell anyone! I have see  it and witnessed and experienced that at least in my last 4 places I rented! I am aware that you left! That doesnt mean you couldnt fixed  both gates of the building, anyone can enter the laundry room and tamper with the equipment all electrical,instead of being locked is pretend. Now at the end of my lease I will force to move again without income for me to put deposit or have people help me move. Again you can leave but leaving with a company I cant get along,is your fault! And my credit score was 681 at the time of me moving so on your site say if is 592 you will have to pay rent plus half of more rent now youre saying 650 ? Still with that score I was above. So I should have pay more rent! So yes  I want  my ******* plus ****** plus ****** plus double amount of  531.00, . Section 8 will never give a credit as youre employees claim! On your app since I moved here I owe rent all the time,  your are scammers! Also on your site said only Apt 105 was available in it came with parking so that was lie it was my current unit in 105 and no parking. So take responsibility of the incompetent employee! And yes and all the units you have rented me, never made any transitions smooth with section 8 despite of what  your letter say that your company will made the transition smoothly, you got fired by the owner the last thing is wanting to provide all money and paperwork to who ever is in charge and makes things harder and difficult and have to be involved more 3times my self to fixed everything with section 8 and who ever runs the property after. See I got attacked here on this unit at the last few days you were running it. That happened at my last place that got broken into with your company in charge. And your company of renters insurance wouldnt handle either, despite of you  putting them as choices? All of you are dishonest and corrupt. So keep saying that  you can understand or are responsible as way just saying is not true. See I was told on my last unit on ******* that female who die upstairs had the same disability as me ! Without me asking. So I do know it was ridiculous to make assumptions that we both had the same problem? That puts peoples as a target, I never knew w hat her illness was but  your employee make sure to tell everyone on the building! Outrageous! Here in this building you have people drinking and fighting and smoking weed! The same people youre were renting nobody has left other than my female neighbor, who was given a key so she wouldnt never pay for laundry she offered to me and I say no so special treatment to youre owe race and opposite *** what male employee did that? So again youre being fired you could told me that? Your building at the time wasnt fixed properly you could told me that ? Crime you are aware of it? Could told me that? No parking? You could told me that? Forcing me to pay rent only using my checking account while others let you use any type of payment? That is abusing so I cant dispute that with my bank and if that is not corrupt, in then I dont what is ? Specially with this young people I am surrounded they all want to use Apple Pay,plastic etc and you wont from me I have been a good tenant since all this years since 2008 never damaged your property other  wearing and tearing from the normal years I rented I got  all *********** back never was late in my rent! And I always paid of it! I even was ask if I wanted my unit either painted or remodeled by your employees where did I go wrong? I know I got old and now I am treated like garbage by your employees ! 

  Customer response

  12/06/2022

  I need to add couple more things, just so you know about Deerwoods. Because what I want to express there is no safety in here! Mention I got sexually assaulted and the owner not a single word of compassion  ,pls make sure ? That you showed this pics homeless or criminals can come over since the  both gates  dont close! And is being there for almost 1 month since my incident as in assault, and they never come to clean the area, and yes I am ignorant as he claims, that he can read my complaint! Well this my 1st time since 2008 that I have complained to this company, besides I got hit in the head really hard that I cant remember the assault! So is hard for me to put words and grammar and punctuation properly thank Here is proof! And also they Installed washers that are connected with Apple Pay you have to our $25.00 dollar worth to use the machine instead it use to be **** per wash how outrageous is that? Nobody wants to use them and all this under their management 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩