Complaints

• Initial Complaint

  02/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My conflict with Yes! Communities boiled down into 3 central issues.(1) Property Damage: Unwillingness to repair property damage that's potentially hazardous to the health of the occupants. (2) Rent Dispute: Their admission in writing to not attempting to make contact with all contract signatories before raising rent and offering a lease renewal. (3) Extralegal Threats: Entanglement in Infinity Water Billing and a threat to terminate the lease based on hearsay, for which they have doubled down on. (1) On 1-28-24, I reported a leak to Yes! Communities. The leak occurred again on 4-11-24. Once more on 10-27-24. And 1-17-25. Each time it was reported, Yes! claims to have sent out a contractor and my concerns of mold from the year-long leak were never investigated by Yes! Today, 2-3-25, a contractor is replacing the roof but the interior damage remains and, while Yes! claims that it will be addressed, I have little confidence in their operating in good faith on this matter. It's taken A YEAR SO FAR.(2) Yes! claims, using in-house systems as proof, that they attempted to make contact with me during the period in which I would need to renew my lease and be notified of a legitimate rent increase. I received no such letter. My co-signer, **** *******, also received now letter. District ****** ******** admitted that no contact was attempted to make my cosigner aware of the issue. Given shocking admission to the flagrant disregard for my cosigner's inclusion in contractual matters, I'm not convince the letter was ever received in my mailbox. They are in violation of MCL 554.634.(3) On 1-6-25, I was contacted by the Yes! Community Manager with a threat to terminate my lease with a legal framework and based entirely on hearsay from a vendor who claims I was excessively vulgar. The email read "If I continue to be *told* this information we will be filing to terminate your lease..."Not once did management seek my side of the story or consult the recordings of the call.

  

  Business response

  02/10/2025

  After speaking with management, we were informed that (1) Property Damage: Unwillingness to repair property damage that's potentially hazardous to the health of the occupants.
  Each and every time that the resident reported the leak the community staff did respond. Including determining that the issue which was reported at as a window leak, was in fact a roof leak. Once this was determined we sent out a vendor who resealed the roof. Upon it being reported each additional time the vendor returned and fixed it again. As of 1.24.25 we have approved a full roof replacement as well as all interior damage being repaired. The interior damage will be addressed as soon as the roof replacement is completed which is currently in progress and should be completed within days. (2) Rent Dispute: Their admission in writing to not attempting to make contact with all contract signatories before raising rent and offering a lease renewal. Per YES procedure, a lease renewal letter was mailed to the home being leased on 9.19.2024 for his lease that expired on 11.30.2024, which is 72 days in advance of the lease expiring. At no time was the staff advised that the second lease holder was not in fact living in the home, therefore no additional notifications were sent anywhere else. (3) Extralegal Threats: Entanglement in Infinity Water Billing and a threat to terminate the lease based on hearsay, for which they have doubled down on. On Jan 3 2025 we received an email from ****************************, who is the company that the community has retained to monitor water reads and bill the residents directly. The email is as follows:
  To Whom it may concern:
  On 12/16/24, a representative returned *** ******** voicemail asking for a payment plan for his two month past due balance. **************************** is a billing service for YES! Communities and ****************** Home Park where *** ******* resides.
  We do offer payment plans for up to date accounts where residents had a leak or a medical issue. We offer a 10 day hold for anyone with only one past due balance. We offer free automatic payments, an online portal which will allow you to view and pay your bill. We offer reminders for past due and potential shut off pending.
  *** ******* has access to all of this with his online account set up with an email address of ******************* He refuses auto pay and to set up to receive the 24 hour notice of pending shut off.
  We have answered multiple Better Business Bureau complaints from this resident, as well as hours of him reciting laws and his connections to lawyers, law enforcement and his repeated threats of recordings and disparaging remarks against our customer service representatives and field technicians. He has cursed out our staff and then feels slighted when we end the call due to his foul language. He told our employees they are an embarrassment. He demands that our staff answers misleading questions with a yes or no in order for him to catch us breaking the law. I do not feel that *** ******* is at all concerned with other citizens or residents of his community. We bill over 180 homes in this community. We currently have 38 residents including *** ******* who are delinquent on their December billing. Water is a monthly billing, that is due monthly with a clear due date printed on the billing. It also comes with a warning of company policies as well as an amount if you pay past your due date. I have included his most recent bill above for reference. The following paragraph is printed on each bill, each month.
  
  Access your account at ********************* using your account number and password. You can confirm payment receipt, review billing history or make a payment. You may also sign up for internet bill delivery or to request an email reminder should you inadvertently let your account become seriously delinquent. Please note: If payment is not received on or before ten days following the due date, your service is subject to immediate termination. If your payment is not received the day before your scheduled service termination date and a service call is required to terminate service or collect payment, additional fees will apply. These fees along with your outstanding balance must be paid in full before service can be restored. We're sorry, cash cannot be accepted by our field personnel. Please contact our ***************************** to set up a FREE automatic payment using your checking account number. **************** hours are 8:30 a.m. to 12:00 noon and 1:00 ****** 5:30 p.m. Monday - Thursday
  8:30 a.m. to 12:00 noon and 1:00 p.m. to 4:00 p.m. on Friday.
  *** ******* should have paid 12 bills during the year between his move in to the community on 12/11/23 thru 12/11/24.
  As of this writing, IBE has received 4 payments and 3 of those payments were only made after we were forced to shut off his service for non payment. I am sure you can see why he is not a good risk to offer a payment plan.
  I hope this information is helpful to you as well as *** ******* as he refuses to hear anything that is said or even referred to in writing that would help him to be able to pay his bill in a timely manner without additional late fees and shut off fees for non payment.
  Sincerely,
  *****************************
  Infinity Billing Enterprises
  Upon receiving this email, we reached out to the resident to let him know that if threatening language and/or action was used towards our staff or vendors, it could result in breach of his lease leading to the permissible legal action. We consider this matter resolved at this time.

  Customer response

  02/10/2025

   
  Complaint: 22892409
  
  I am rejecting this response because: (1) Until the interior is started, I am not convinced that Yes is acting in good faith and the matter remains unresolved. 
  
  (2) "I didn't know I needed to contact the cosignatory" is not good enough and, as far as I can tell, it's your responsibility. I'm not convinced any effort was properly made to contact us at all and I simply don't want to have to pay the price for your negligence. If you're willing to let a leak go for more than a year without actually fixing it, how can i trust that you did this properly, too? 
  "And at no point was staff advised" is not acceptable either. I made no secret of the fact that my father does not live me. It came up during my walk-through and signing of the lease. If that was not written down, that is 100% on your institution. Additionally, I have an email that I sent to management on 11/15/23 with my Dad's phone numbers and home address. So, the contention that you were not advised is simply false. This matter remains unresolved. 
  
  (3) This is a gross mischaracterization of the literal words that were used. "If I continue *TO BE TOLD THIS* information we *WILL BE FILING TO TERMINATE YOUR LEASE..." and the open hostility toward me is unacceptable. You did not say my use of language could breach the lease, you did not point to a rule I violated, you did not say you'd pursue permissible legal action. You, based on hearsay, have threaten my living situation, even knowing that i have preserved the conversation in question. Unacceptable. This matter remains unresolved. 

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  01/21/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We started the process of purchasing the mobile home from yes communities back in December 2023. We decided to rent it first, and then began the process of officially buying in March/April of 2024. We closed on the house in July 2024. They used the deposit that we put into the rental unit and we put in the rest of the money in to have a down payment of $15,000 for the mortgage, and took a loan out through 21st mortgage for the rest. The cost of the home was around $42,000. We understood that we would still have to pay lot rent and the trash fee, which together is $460.00 even. Since then, management has changed multiple times, and we have spent the last week trying to get in contact with them to remove a charge on our account for a "homeowners fee" and "personal property." They did remove the charge for December rent, and we paid it late on December 20th. The reason we paid late, and still paid for a late charge, was due to the fact that we stated then that we would not pay until the fee was taken off, like the current manager, April ******* had informed us that we were not to pay those charges. We have proof fromt the previous manager, who moved to a different location within the company, saying that the ONLY charges we will get after purchasing the home will be lot rent, at $450, and a trash fee, at $10, making the lot rent for each month $460. We have been trying to contact April ******* and the main office since Saturday of last week. No one has been at the actual office all week. She is now telling us that we do owe this $50 homeowner fee, and we also are supposed to pay a "personal property tax" as shown on the bill for January. The current bill history for December is also incorrect on our statement, as the current manager removed the homeowner's fee and we only paid an additional late fee, and some other fee. Currently, the company is under lawsuit for wrongful eviction as of Sept 2024, and price-fixing Sept 2023.

  

  Business response

  02/04/2025

  After speaking with management, we were informed that Mrs. ******** and Mr. *** came into the **************** and spoke with us on 1/20 regarding their account and I explained that since they purchased their home they were not responsible for the personal property taxes until the beginning of the next year (January 2025) and now going forward they were responsible for the $23.12 monthly personal property tax amount. Also, I discovered that when they purchased the home they had never signed the site lease and had them sign one on 12/16. The $50 month to month fee was credited back on their account in December (same month that it was applied) but the late fees will stay because rent was paid late. December, they paid on the 20th and January on the 24th. We consider this matter resolved at this time.

• Initial Complaint

  01/15/2025

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I have lived in the same yes community ******** for years(almost 5). I have not once paid lot rent outside of the month, yet every single month if we pay our lot rent past the 10th we are issued an eviction. This is ridiculous. Things happen and we are not rich! There is no reason to file a judgment on any person so many times, making it nearly impossible to get out of this place and into a real home where I own my land. My wife went through cancer while she was pregnant and I still scrapped by and did everything I possibly could to ensure my lot rent never once went out of the month....regardless of this they still continue to file their judgements. We're paying nearly $700 a month for this tiny plot of land! It's already insane to pay that much, though I'm sure your major shareholders are loving every bit of it. You're greed is disgusting. It's like they want to get people in who can barely afford to live here, continue to file their evictions every single month hoping to catch you in a bad moment, know if they did you wouldn't have the money or resources to sell your home in time, pay off the repossessed home, fix it up for as little as possible, then resell for double the value...meanwhile their salesman has five more people ready to be put into the same cycle. Something needs to be done about this. I hope some people see this before they decide to sign on with this greedy disgusting community.

  

  Business response

  01/21/2025

  After speaking with management, we were informed that In compliance with fair housing, all delinquent accounts are treated exactly the same as outlined in our lease. we will attach a copy of the lease signed by this resident agreeing to the terms. Additionally, this resident has filed for bankruptcy protection under chapter 13, we have stopped legal and collections on this account and the legal fee was removed. We consider this matter resolved at this time.

  Customer response

  01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am curious if my lot rent continues to be paid within the month will this prevent further legal fees? I understand that your process follows the current laws and written agreement with Yes communities. It is just hard to agree from an ethical perspective. I just want to provide more for my family and getting late fees from every company makes it extremely difficult to save money. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  01/02/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My grandmother has lived in the ************** community for 10 year plus and we have never had so many issues with management and their accounting and ledger errrors. Currently the management office owes my grandmother $259.00 dollars in late fees charged in error due to her being in the Mesilla Valley Housing Program. From 08/2022 to current these fees were charged in error and the management office onsite states they cannot correct the mistake without approval from their cooperate office. It has been over 60 days and we have yet to hear from the office management on site or the corporate office. To make matters worse today when reviewing our tenant ledger on 01/02/2025 we noticed that we are being charged more for rent than the lease agreement states. The ledger is also reflecting a past due balance that is not correct and making my grandmothers rental history look poor. We have asked management on site to fix this and again the blame is put on the corporate office.

  

  Business response

  01/13/2025

  After speaking with management, we were informed that the residents signed a new lease Oct 2024 with $609 listed as site rent. Our MA system was charging ledger $650. We have now requested MA correction and credited account $164 ($41 monthly from Oct-Jan). I have also credited late fee for January. We consider this matter resolved at this time.

• Initial Complaint

  12/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am a ******* of yes! Communities and have received a letter on 12/30/2024 that was "dated" for 12/18/2024 stating that my lease is up for renewal and at this time they will not renew. It states that I must vacate the premises, make the home move in ready, and return all keys by 1/1/2025. I'd like to emphasize that the letter was received on 12/30/2024. There is no way physically possible to move myself and my service dogs anywhere in two days, let alone on a major holiday in which most moving companies are closed, nor do I have the finances when my lease was supposed to end in March 2025.

  

  Business response

  01/08/2025

  After speaking with management, we were informed that we spoke with the resident and there was a typo on the letter. Her lease expires 3/31/2025. The resident received a non-renewal from *********** due to late payment history. We consider this matter resolved at this time.

• Initial Complaint

  12/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been attempting to contact in regards to my current property lease and been stonewalled at every turn, including nobody physically present in the office during office hours and MULTIPLE phone calls unanswered

  

  Business response

  12/30/2024

  After speaking with management, we were informed that **** ***** came into office Monday 12/23 during our lunch break. Once we got back, I proceeded to assist her and answered all the questions she had. Ms. ****** wanted to get a copy of her lease agreement and if she would be able to set up any payment arrangements for the balance they will have once they move out. I explained to her she would have an opportunity to clear out the balance after we walk the unit and see what repairs we need to make. She apologized for the issues her roommates have caused, and would make sure they left the house in the same conditions we gave it to them in. We consider this matter resolved at this time.

  Customer response

  01/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  12/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I appreciate my property manager an the staff but I am not please with corporate & their computer websites for rent portals.There was an error with the rent, my payment was refunded an issued to my account. The rent was paid early to avoid the delay with holiday of 11/28/2024 & still the rent didnt post until 12/04/2024 with confirmation code but was then refunded. Then days later the rent went from $1,275.37 to *******, I was told the corporate manager is not overriding the price back to the correct amount. I am not sure why the payment rejected the account it was no insufficient funds. I have been in contact with management non-stop an everyday I am being told to wait for the lead manager to override, I am not trying to be delinquent on my bills. I am always paying them on time. I am very upset with whats taking place. Now as of today 12/11/2024 the total went down $1350.37 but it has not changed back to original lease rent agreement. And I was told to wait to pay with ************* until price was changed. If someone can place adjust it back so I can pay my rent. Thank you

  

  Business response

  12/12/2024

  After speaking with management, we were informed that this was taken care of this morning. There was an issue with the approval being changed so there was a ***** ** could not approve. credit has been complete and we did advise her that payment still has to be certified funds. Thank you. We consider this matter resolved at this time.

  Customer response

  12/12/2024

  If my complaint can please be removed it would be appreciated. It has been settled an I was assisted accordingly I appreciate the help from BBB.
  
  ******* Tyner 
  ************
  

  
  

• Initial Complaint

  11/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am ******* ****** and we lived at ****************** starting in December of 2023. This was the worst experience we have ever received from anywhere. We had to deal with constant water heater issues for the first 6 months of us living there. We were being harassed by the management when we complained about them not fixing our water heater properly. This problem happened over 20 times where maintenance had to come out and could not figure the issue out. Maintenance told us they hated working for the company and they quit not long after. This led to the whole community without maintenance for 2 months also. Then here in July we notified the office manager that we would be moving out and sub-leasing because we could not stand living there with all the issues, and Now they say we never told them that even though we were all up in their office making sure they knew. Now they want to file an eviction, and are claiming subleasing is not allowed but in the lease it specifically states sub-leasing is allowed. This has been an awful experience and I would recommend nobody uses this company. I also believe they are discriminating since we are younger. Also the water heater was not fixed until we refused to pay rent until it was working properly.

  

  Business response

  11/26/2024

  After speaking with management, we were informed that resident has a current roommate that is living in the home and is listed as an occupant, she is not willing to help pay for rent anymore. ***** is upset that we filed for eviction on Monday because of non payment. He did let me know that he is not currently living in the home and thought that he could sublet. I explained that this was against the lease and the community standards. He has not mention anything about the hot water being an issue. He did in the past have issue with the pilot light being lit. We consider this matter resolved at this time.

  Customer response

  11/26/2024

   
  Complaint: 22581612
  
  I am rejecting this response because:
  This is completely false information. Im filing the complaint because they are trying to charge me tons of late fees and other fees even though we should of legally been let out of our lease a long time ago when we didnt have a water heater in our unit for 2 weeks. This was a horrible experience as well as illegal.  My goal is for the office to file the eviction and waive the rent balance due since we could counter sue them.
  Sincerely,
  
  ******* ******

• Initial Complaint

  11/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have completed the move out of my property located at the Oaks at ********** in ********, **. The property was sold as of September 1st. I have abided by all move out requirements and the lot lease has been transferred to the new owner. It is now November 19th and I have not yet received my security deposit back. I have provided my forwarding address in writing and verified over the phone multiple times with multiple representatives including ********* in ********, **** and ***** in ************** and the Regional manager *******. I have been having my phone calls screened. I was told the check was corrected and mailed on November 5th from ******** and it has not yet been received. They refuse to return a phone call. They refuse to void the check and send another via ***** so I can have a tracking number. I have also contacted the corporate resident relations department via voicemail multiple times and via ******** multiple times. I have not received any communication back from the corporate representatives either

  

  Business response

  12/02/2024

  After speaking with management, we were informed that We're working with Cash Recovery on the delayed SD. The ** was already reissued and ***** is aware. We consider this matter resolved at this time.

  Customer response

  12/02/2024

   
  Complaint: 22577853
  
  I am rejecting this response because: according to the last communication before every one stopped responding, that check was mailed on 11/5. I have yet to receive it and it is now December 2nd. I have filed a warrant in debt with the local court and the local office should be served shortly with the summons or have already received it. The deposit was due back to me on 10/16. At this point we are nearly 2 months past due. Not to mention the time, costs, and efforts associated with follow through. The lack of communication and blatant refusal to reissue the check and provide a shipping method with tracking number is unacceptable. I have yet to be contacted by anyone at the corporate level. The local staff in both ******** and ************** as well as the Regional Manager have all refused to return contact despite numerous attempts. 
  
  Sincerely,
  
  ***** ****

  Customer response

  12/11/2024

  The complaint has not been resolved. The check has still not been received and no contact has been made or returned via the corporate or local offices.

• Initial Complaint

  11/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have lived at this location for 2 years, I have documentation of broken things at the residence that they have failed to fix. I have spent over $25,000 living here. Went 6 months without a toilet. Outlets do not work, mice, sewer issues, broken tub. I still pay rent every month in full like expected. Reached out to management several times including when the come to do inspections quarterly. Issues are never fixed, I have records of this events. Decided to move out because I cannot get help with the things I need and they will not communicate with me properly. Would like to be compensated for living with broken things for the last 24 months. I also feel as though they are trying to push it under the rug now that our lease is up and were an African American l****** household! I have attached just a few screenshots that I could find, but I have voice memos etc.

  

  Business response

  11/21/2024

  After speaking with management, we were informed that the residents schedule is one that is hard to get into her home and we usually had to re-schedule GKs several times. She wasnt happy that the exterminator wasnt reaching out to her, but in fact he was just not on her schedule. This all took about 3 days to get it completed, but they were finally able to get in her home and treat the home. We spoke to the resident and there were no real issues spoken about. The toilet has been fixed and all other work orders were done in a timely manner. She did ask if she had to pay rent this month and we told her she would. Not quite sure what repairs she is speaking of that would amount to $27k. We consider this matter resolved at this time.

  Customer response

  11/21/2024

   
  Complaint: 22561925
  
  I am rejecting this response because: The above information is not correct. I did not ask to not pay rent. My gold key was completed on 11/19/24. I was not aware it was a good Key, I thought it was a vacate inspection. When given notification of Gold key we receive a 2 day notice no time or date of exactly when. I have a dog and the staff change so much I am unaware of they are. Which is concerning and scary. We usually ask that it be within the time frame that they posted in, just after 4 or 5 (during office hours) so we can be there and speak with them about things. I didnt not ask to not pay rent, I asked if we would be accommodated for not having things that worked while living here. Rent was paid on 11/5/24 so this statement is false. Also I went over everything that was still not fixed in the location, I have proof of the maintenance man saying he did not try certain things to fix it when ******* asked him. I believe she is the regional property manger. She asked if they should come out and fix it and I explained to her the time to fix it was when we asked and I am half way moved out. This entire experience has been a nightmare and this company does not do business correctly. I have been paying rent in full for 2 years and cannot use my tub, no toilet for 6 months, sewer always backed up, paying out of pocket for products to fix it. The office informed me animal control was coming right away the day I called them and they never showed. To find out no one serviced out in that area so who exactly why you all call to come out? I have a video of Tuesday inspection if needed. Please let me know where I can send it. I have a few for proof!
  
  Sincerely,
  
  ****** *****

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