Complaints

• Initial Complaint

  11/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We are being charged an extra $250 fee for not signing our lease before the deadline. The deadline was allegedly Oct. 15th, and we also weren't sent the document until 3 p.m. on Oct. 14th. We work 3rd shift, so 3 p.m. would be essentially the middle of our sleep cycle. We ended up signing on the 30th. If it were necessary to sign it before the 15th, why would the lease only be sent out at the very last minute? We have it in documentation format that says that our lease wasn't set to expire until Oct. 31st. When trying to hash this out with the new manager ****, she interrupted us, then hung up on us. She sent a rude text message explaining that she sent out a letter about the lease dated Aug. 19th. It also happens to mention that our lease doesn't expire until Oct. 31st. We called her back with this information, and **** acted extremely unprofessional again- muttering "Oh my God" under her breath after discovering that our lease didn't expire until the 31st. She followed that up with "that's why we wanted everyone to sign on the 15th so we wouldn't have this issue". We asked for her superiors' number, she officially refused to give it out. We asked again, she hung up on us. Again. We've lived here for almost 8 years now, and we've never come up against these arbitrary deadlines before. We've also not yet had the privilege of dealing with an office manager as rigid, rude, discourteous, and unprofessional as **** has been so far. She is in the business of people, and instead of working with the residents, she has decided to try and throw her weight around. As residents who have followed the rules of this community for almost a decade, we'd expect to be treated better than we are currently. In conclusion, we'd like the month-to-month fee taken off of our rent bill, as we signed the lease before it expired. Our rent is due before the 13th, and we'd like to pay what we actually owe. We would greatly appreciate a response as quickly as possible.

  

  Business response

  11/12/2024

  After speaking with management, we were informed that a mtm fee of $250 has been credited to the residents account. We consider this matter resolved at this time.

• Initial Complaint

  10/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Yes I paid yes communities ****** on Sept 15 ********************************************************* yes communities was suppose to give me.trailer I paid the ****** and I got nothing I have contacted them several times And they do nothing

  

  Business response

  10/30/2024

  After speaking with management, we were informed that we cannot contact ******* *******. We have a protective order against him for harassment. He was a temporary maintenance tech for almost 2 months. We caught him going into the barn and the office at 1 am. He took tools and supplies unauthorized but have managed to get some things back. He was not doing the work needed. He also lost the Yes truck key and he was told to replace it. He contacted the locksmith, he paid the locksmith, and I am pretty sure that the locksmith gave him a receipt. I did not tell him that he would be reimbursed for his mistake. ******* ******* has already tried several times calling Corporate to get this money back and was told no. He is not supposed to be contacting anyone onsite employment because of the protective order we have against him. HR has been in contact with him. We consider this matter resolved at this time.
  
  

  Customer response

  10/30/2024

   
  Complaint: 22487528
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  10/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Starting 2022, yes community mowed our lawns for free. The mowing company started ruining my skirting and chopped down my flowers. I complained to the office. ****** said, he had over 50 complaints, like mine. He said, they would replace all the damaged skirting. 2023- 2024, they charged for mowing. Mowing company has totally destroyed ALL my skirting. I've been fighting this issue now for three *******. I have called their relations department 4 times. No one is helping me get my skirting fixed. I have kept records of, phone calls, going to the office and I have pictures. The only reason I continued to let them mow is because I was told they were getting skirting in and would replace mine. I'm about to file a law suit. I'm 64 years old and live alone, I feel this is why they keep lying about fixing the skirting. I need someone to Please, help me to get them to fix what was ruined because of their mowing company

  

  Business response

  11/06/2024

  After speaking with management, we were informed that the skirting has been replaced and is complete. We consider this matter resolved at this time.

• Initial Complaint

  10/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a trailer in a mobile home community. The mobile home was already here. I did not have to move it here. After the hiring of a new property manager, I and other minorities have been targeted with orders to make adjustments to our trailer and decks. I was required to have my hitch removed. The hitch was properly adorned with siding for aesthetic purposes when I purchased the home over a year ago. This process required me to spend hundreds of dollars. I received another demand regarding an access panel, while other trailers housing Caucasian occupants havent been required to remove their hitches. This managerial behavior is targeted and discriminatory.

  

  Business response

  10/31/2024

  After speaking with management, we were informed that CM received ******** ** left at the office 10-24-24 afternoon and as he requested written communication CM sent him an 8x8 message.
  We talked about the site reminder and let him know that the office is working with all residents to get their sites up to our guidelines so we can look our best. CM had between ***** notices posted yesterday throughout the day to multiple residents. Resident thanked CM for responding back and he apologized for jumping to conclusions just because he got a notice requesting that he get a plan to fix a couple items on his home or site. The items CM had asked for on this notice is adding an access panel so that meter reading or plumbing work needed can be done. There are times when our radio read meters dont pick up a read and maintenance must manually read and cant. The second item CM requested to have done is skirting the decks and they are not skirted at all. CM offered to give a few pieces of skirting to ******* if he would like but he is thinking of going a different direction than vinyl skirting on his deck. He is working on getting a picture of what he wanting to do so we can get a site enhancement form done and uploaded so it is an approved upgrade to the site. Resident was happy by end of conversation and felt at ease with speaking with us as he did realize that I was not targeting him and I was fairly doing my job. He also thanked CM for being Candid, transparent, and patient with him regarding his emotional response to the site reminder. I like to partner with my residents to reach our goal as I said to him and many others, this is their home and I just work there and my goal is to help improve the community and make it the Best place for them to live in. I respect them as residents and I respect their homes. Paying for these upgrades are expensive and I know it cant be done at a drop of the hat and I am more than willing to work with residents on time, material, and financials to get to an end goal we can both be proud of. We consider this matter resolved at this time.

• Initial Complaint

  10/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My property manager ****** ******* charge me a late fee as well as eviction filing fee when I had my rent on time, did not provide me any documents to show me the eviction filing fee status I should not have had to pay this amount if I had my rent on time, this is discrimination intimidation bullying and abuse of power, I've called corporate offers numerous terms as well as resident relations and no one has gotten back to me, there are so many complaints against this lady far as being about money and no action has been made this is not fair

  

  Business response

  10/30/2024

  After speaking with management, we were informed that The rent is due on the 1st of every month. We allow them to pay by the 5th of the month, before late fee charges are added to the account. October 5th fell on a Saturday, so the late fee did not post to her account until the evening of 10/7. On the 7th she paid $1,154.87. We could not accept the payment because it was not the total amount due, her total on the 7th at business open was $1,324.80. So, the payment was given back to her because we can't hold any payments in the office. The account then got the late fee added the evening of 10/7. Adding an additional fee of $50. The rent was still not paid in full. We then had to file evictions on anyone in the community that did not pay their rent on 10/9/2024. She was filed on for non-payment. That added an additional fee of $150 to her account. She then dropped off another payment of $170 and $54.87 totaling $1,379.74 on 10/10/24. That still did not cover her balance. As she now owed a total of $1,529.74. She then brought in the $150 on 10/11 for the filing fee and I picked up the check for her from Pepper hill Elem on 10/14/24 totaling $500. Making her full payment for October. She received the email (for Papertrail) on 10/8/24 stating that she had until 12pm on 10/9/24 to make her payment in full or We would have to file evictions. She confirmed that she received it and understood. We actually told her 3 times that I had to and was going to file evictions on Wednesday 10/9. We consider this matter resolved at this time.

  Customer response

  11/07/2024

  22423595 good morning my name is ******* ********* and my response to the BBB message I received is my situation was not answering my situation was not approved in my favor I reached out to yes communities guest relations and they completely ignored all my messages as well as emails I know deep down in my heart that the $150 eviction filing fee that she filed against me was a bunch of ** and the company is just all about money and you know I have to stay here because I have to keep roof over my children's hand and everything is just so chaotic in the world nowadays, but I honestly feel that the way the situation went with my rent and eviction was totally wrong I believe it was discrimination because of my nationality I'm an African-American yes communities property manager is a Caucasian woman maintenance is a Caucasian man and that's how I truly feel and I'm sticking with it, and I know that my $200 will not be giving back to me but I've written that off to the good Lord and God is going to take care of this situation one way or another you all have a great day and I just hope that it post to the community into everybody that this place, it's all about money money money money

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into the residence at yes communities in December ******************************************* April I started noticing cockroaches. I reached out to the property manager and informed her that I had seen a cockroach and she advised me that she would send out pest control. Since April 8, 2024 I have now seen a total of six roaches during the daytime which is extremely concerning. I have contacted her every time I have seen a ***** as well as sent multiple emails letting her know about the problem and asking to have pest control come out. We are now in the month of October. Pest control has not been out. I have now seen another ***** as of the day before yesterday (10/1/24) and they are doing absolutely nothing to take care of the issue. I was even told by maintenance when I mentioned the issue to him that the house was in pretty bad decay before being renovated and me moving in and that it was pretty gross , I have never had issues with roaches before I keep a pretty clean house. I reached out to the higher up office and they told me to go through the portal to request pest control to come out and that they would have the property manager send me the information to register for the portal. I still have not received an email to register for the portal. I have reached out and asked about it and still received nothing. It is now going on six months of me randomly seeing roaches and getting no where with management taking care of the issue in their property as I am renting the unit from them. The law requires landlords to ensure their properties are habitable and free of pests, and this includes taking action to get rid of cockroaches and they are not taking any measures to take care of this issue.

  

  Business response

  10/14/2024

  After speaking with management, we were informed that the home ***** lives in was treated for pests by Bed Bugs and Beyond before she moved in late last year. After it was treated, it was professionally cleaned by the same company. There were no roaches, or any other insects present at that time. The home was also thoroughly inspected by the leased housing office prior to her move in and no pest issues were noted. If she has roaches, it is most likely because she brought them in or because of poor housekeeping. The first time ***** mentioned roaches was in August. I emailed her about her rent portion being due and she said she has had roaches since May. I called Orkin to come out at that time, but ***** was not home when they came to inspect it. She has a dog and likes to be there when we need to go in. She currently has an appointment that was set up directly with Bed Bugs and Beyond, again because she would like to be present. We consider this matter resolved at this time.

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I moved into this property 4 months ago and have continued to discover underlying issues that have yet to be resolved, even after contacting the supervising maintenance department. When I first moved in, I found mold growing in the air ducts and within a few weeks my 11-year-old daughter was covered in a rash. After letting maintenance know, they came in and cleaned my air ducts, which took away her rash, but then we started to get sick. We are coughing to the point of mucus coming up, throats that feel like fire when we walk in the door, and runny noses. Come to find out, this place is filled with mold in every place that contains plumbing, including the bathrooms and kitchen. I have put in numerous service orders and all they do is come in and wipe it out of the drawers, not actually trying to figure out the underlying cause. I have asthma and it is causing me to have a lot of health issues which may result in a doctors visit soon. Not only that, but after looking under the house, I have discovered that the subfloor is rotted and the black tarp-like cover is filled with stagnant water which is creating a mildewy humid affect to take place in this house. It is no longer safe for my children and I to be here and yet when I reach out, no one takes me seriously. I have already spoken with a tenant's right attorney and will take this issue farther by calling the ***** of health and a home inspector if I have to. I would like out of my lease and/or put in a different mobile home and yet no one will respond.

  

  Business response

  10/08/2024

  After speaking with management, we were informed that we have offered for her to break her lease with no penalty. We have work scheduled to be completed on this home next week.We consider this matter resolved at this time.

  Customer response

  10/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We rented a trailer from ********. We were told this was move in ready. 10 days into the lease, there was a finding of a German cockroach infestation. They are in the walls, cabinets and ontop of the cabinets. Alot are dead and left breathable ***** matter behind. The flies in the master bathroom are multiplying at an exponential rate. We were told with the new ventilation, this would go away. It has not and multiple pictures and videos were taken. There is a wild cat problem and they have been defecating and peeing under trailers. Even the contractors said the smell was so strong they smelt it from the street. Mariwood's solution was to mothball and lime under the trailer. Currently, the chemical smell is so strong in the house its causing respiratory issues with not only myself but a 2 year old child. We were told by ****** and Jasmine (leasing agent is Jasmine, Manager is ******), that "no one should be living here". "The trailer is so old that its not safe for a family to live here". Being told this...why was this rented to us? We were also told the "boss" *******, will not spend the money to fix the issue but rather move us into a new trailer. We are losing 100 sq ft approximately, but ******* will not budge on his $20 per month increase in rent. We were also told that we would have to buy our own storage shed (Approximate $3,000 value). I counter offered with paying for the delivery of the shed if they would buy it which they declined. ****** today, 9/23/2024, snapped at my fiance out of frustration. In response to the negligence of Mariwood and Yes Communities, the marion county health department was called and sent pictures and videos. ******************************* also stated that other tenants out of ******** have called due to poor living conditions. I am prepared to take Mariwood and all entities to court for violating Indiana's landlord-tenant laws.

  

  Business response

  09/25/2024

  After speaking with management, we were informed that we have been working with these residents since the day they moved in. The home was in fact not quite ready for them, and there we're several miscommunications before they moved in between them and Managment, before Community Manager got involved to take things over and come up with a solution. We have apologized for the issues in the home not being done in a timely manner. However, they knew they we're getting a 1994 home that had seen its days. We put as much as we could into this home to make it move in ready. The "infestation" they are claiming is old dead cockroach's carcasses that we're found covered in years' worth of dust on the top of kitchen cabinets, they are also claiming they see dead ones in the walls when using flashlights. These are not things we would have seen. Regardless, The *** has approved to get them moved/transferred over into a brand new 2024 home. It is a bit smaller than this one, but it unfortunately is the only option we could provide given the time frame they are needing to do this, due to health issues. We am doing everything in my power to make this situation right for them. We are moving the shed from their current home over to the new home, so they can have that extra space as needed. Of course, we are paying for this as we don't have the equipment to do it on our own. I am compromising in every way that I can with these residents, I have even offered to give them their deposit back and allow them out of their lease, to go elsewhere if they are that unsatisfied. We consider this matter resolved at this time.

  Customer response

  09/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We believe ****** the manager is handling things great with what resources are available. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was a resident for nine years at the ************************* community. I moved out last year with my property taxes paid in full. *************************** has REFUSED to remove the property (*************************************) out of my name and have it transferred to the park's possession. I am receiving property tax bills for property that I do NOT own. I surrendered the property in *************************************************************** it is the responsibility of the park. I have contacted ******* THREE TIMES to have this matter taken care of and it is only met with a serious attitude out of her. She has lied saying that it will be taken care of and it has not. I will be contacting an attorney next to have this taken care of.

  

  Business response

  09/16/2024

  After speaking with management, we were informed that we spoke to the County Treasures Office they were going to remove it from her name and stop sending the bill. I explained this home was disposed. We consider this matter resolved at this time.

  Customer response

  09/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Sincerely,
  
  *****************************

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The property manager are attempting to charge fees against me that is not listed on my rental lease. I initiated the right payment, but the system blocked the payment & the property manager refused to rectify or correct the fees & instead told me to speak with corporate. They're attempting illegally file eviction before the actual late date listed on my lease. I contacted corporate and no one answers at both of their listed phone numbers.

  

  Business response

  09/17/2024

  After speaking with management, we were informed that we spoke to the resident and printed her lease completely and explained why the fees are on her account. She has lived here before, and she knows how all the fees work. She took a copy of the lease with her. We explained no fees will come off the account. We consider this matter resolved at this time.

  Customer response

  09/17/2024

  Hello, 
  Their being very dishonest b/c 1. The property manager refused to actually meet with me & refused to answer my calls.
  2. The property salesperson actually met with me, even though I asked to meet with the property manager **** *******. When the salesperson Staff met w/me, she noticed my lease & seen that the lease did not list the date that they alleged corporate (Yes Communities) charges on my actual rental lease. Therefore, I was instructed via the noted salesperson via Ms. **** ******* to contact Yes Communities office in order to dispute or have my rent rectify. As of today, no one has contacted me w/a resolution from the corporate office or actual property management office. Therefore, the issue is correctly unresolved. 
  

  
  

  

  Business response

  09/25/2024

  After speaking with management, we were informed that We just spoke with the resident in our office printed her lease completely explained why the fees are on her account and she has lived here before, and she knows how all the fees work. She took a copy of the lease with her, and we explained no fees will come off the account. We have also gone over on the guidelines of when we file evictions. We consider this matter resolved at this time.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩