Business Profile
Cable TVs
DISH Network, LLCHeadquarters
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/14/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had dish for over 5 years, last December we were going to ******* for three months in our rv. I called dish and they said I can put my service in vacation mode for that time. I also bought a satellite and a ***** system from them for over $300.00 and they told me can be added on my bill for $5.00 month because I was a customer. When I called in march ************************************************************************************************************************************** at that time. So this December I called again to put my service in vacation mode they told me about my service is only 9 months old so I got mad and shut off my service and they send me boxes and I returned their equipment. Even when I paid for my camper for the months on my old account . They are billing me $ ****** for early termination I called them twice and first guy couldnt help me and hung up on me. Second **** said I was right and got her supervisor ., She said I was right I was on my old plan and should have not gotten a new plan only reactivated my plan off vacation mode but because the system billed me the $****** she cant change it and I have to pay it. I feel this is very unfair to do business with older people . I paid them . $126.00 each month for years Please help Thank You ***.********Business response
02/06/2025
January 21, 2025
Mr. ***** ********
*********************
****************************
Re: BBB Complaint #********
**************** - ************
Dear ******************************* 15, 2025, we received your complaint, dated January 14, 2025, filed with the Better Business Bureau.
You said that you called in because you wanted to add service in your RV. You stated that you were not aware that a new account was created and that you were enrolled in a new contract. You indicated that you closed your account and you disputed the charges.
I reviewed the call recording in which you agreed to a new account and were provided with all of the proper disclosures. We also have a signed contract on file; however, in the interest of customer service, I waived the account balance.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** / ******* Better Business Bureau
**************************
******, CO 80210
****** ********Initial Complaint
01/13/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am simply trying to cancel my service. I chat with the **** online, call the number(s) they give me, and never get through. I've been trying for weeks. They make it so difficult. I'm 82 years old and want to stop this expensive service, for me, at this stage in life. The last online *** said he would put a note on the online account page for me, but I still have to call. Again, been trying ***eatedly and I just stay on hold, follow the prompts, and when it seems like I might get through, it hangs up on me.Business response
02/06/2025
January 15, 2025
Ms. ******** *****
******************************************************
Re: BBB Complaint #********
**************** - ************
Dear **************************** 14, 2025, we received your complaint, dated January 13, 2025, filed with the Better Business Bureau.
You stated that you are unable to speak with a customer service agent by phone to disconnect your service. You requested that your services to be cancelled.
On January 13, 2025, we received your request to disconnect your account. The agent with whom you spoke to processed your request and provided the disclosures regarding your account.
We regret any inconvenience this may have caused.
Sincerely,
***** *****
Manager - Retention Operations
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210Customer response
02/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
01/13/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was a long time dish customer ******** and I moved to new home in December. I was going to move my service to new address. When the technician came to install the dish and cables he was unable to install the dish. I called to cancel my service and dish is charging a 480$ terminations fee. I dont think I should have to pay a termination fee after being a dish customer for 7 years and they could not install the dish at my new address. Dish is charging a termination fee for a service that they did not provide.Business response
02/06/2025
January 18, 2025
Mr. **** ********
************************************
Re: BBB Complaint #********
**************** - ************
Dear ******************************* 14, 2025, we received your complaint, dated January 13, 2025, filed with the Better Business Bureau.
You said that you attempted to have your DISH Network service moved to your new home, but the technician was unable to install the satellite dish. You indicated that when you called to cancel the service, you were advised that an early termination fee would apply. You requested that the fee be waived because we could not install the service.
When we spoke, I advised you that our records reflect that the installation could have been completed; however, you were not happy with the options given by the technician. Since you requested cancellation within 24 hours of agreeing to the term commitment, we waived the early termination fee. I closed your account,provided you with the final disclosures and agreed to waive the remaining balance.
We regret losing you as a customer, but we appreciate your patronage.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network L.L.C.
cc: ****** / ******* Better Business Bureau
**************************
******, CO 80210
****** ********Customer response
02/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was a long term dish customer and would have remained a customer if the technician would have been more helpful with the installation. Thank you for doing the right thing and waiving the fee.
Sincerely,
**** ********Initial Complaint
01/12/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been a customer since 1998 when there was such a thing as customer service but now no more. I have been trying to cancel my service for months. I call Dish and tell the person that the service has not worked since the Spring of 2024. I am told that they do not have the power to cancel my subscription and am transferred to a phone number that no one answers. They are still charging my credit card even though I called Discover and told them to not accept the charges. Total fraud and stay away from this company. I uploaded bill from one month in 2024.Business response
02/06/2025
January 18, 2025
Mr. **** *******
****************
*************************
Re: BBB Complaint #********
**************** - ************
Dear ****************************** 13, 2025, we received your complaint, dated January 12, 2025, filed with the Better Business Bureau.
You said that you called to cancel your account, but you were transferred to a phone number that did not answer. You stated that DISH Network continues to bill you.
A review of your account reveals that although you called us on October 14, 2024,to disconnect your account, you ended the call before you could speak with the ************************ We continued to bill you until your account was disconnected for non-payment on January 8, 2025. In the interest of customer service, I waived the balance due, but I am unable to approve a refund.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** / ******* Better Business Bureau
**************************
******, CO 80210
****** ********Initial Complaint
01/11/2025
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a movie on 01/11/2025 using a rental certificate. While I got my confirmation, I never had access to the movie. I contacted tech support, but they were unable to help me access the movie so I asked for my rental certificate to be refunded so I could order another movie or try again at a later date. They refused, claiming they were non refundable.Business response
02/06/2025
January 31, 2025
Ms. ******** *******
******************
****, VA 23967
Re: BBB Complaint #********
**************** - ************
Dear ****************************** 13, 2025, we received your complaint, dated January 11, 2025, filed with the Better Business Bureau.
You said that you ordered a movie using a rental certificate, but you were unable to view the movie. You stated that you were denied a replacement rental certificate, and you requested a rental certificate to be added to your account.
I applied a rental certificate to your account on January 31, 2025, as a courtesy.
We apologize for any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Customer response
02/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I think it's bad that the rental certificate addition is called a courtesy, but at least I got it back. Fix your system so customers don't lose their certificates due to a system error.
Sincerely,
******** *******Initial Complaint
01/11/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Trying to cancel service several times without success. Call keeps dropping. Long wait time to call.Business response
02/06/2025
February 6, 2025
Mr. ****** ********
*********************************************>*****************
Re: BBB Complaint #********
**************** - ************
Dear ******************************* 13, 2025, we received your complaint, dated January 11, 2025, filed with the Better Business Bureau.
You said your attempts to cancel your service were unsuccessful, and you experienced calls being dropped and long wait times.
Our records confirm that your service was disconnected on January 11, 2025. A refund check for $73.35 will be mailed to your address on file due to overpayment of your final bill. Please allow 2-3 weeks for processing and delivery.
As the leased equipment is now considered obsolete, it does not need to be returned and can be recycled at your convenience.
Sincerely,
********* ********-***
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Initial Complaint
01/11/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On Jan 9 2025 I called to cancel my service with dish. Spoke with *******. After probably a half hour he finally agreed to cancel my service . I agreed to settle my balance and asked for a confirmation email which I have never received. First my bill was $85. Now it is $105. It says it's for service until Feb 10. I canceled on Jan 9. I don't want any more charges to my account.Business response
02/06/2025
January 25, 2025
Ms. ****** *********
****************************
*****, WV 24983
Re: BBB Complaint #********
**************** - ************
Dear ******************************** 13, 2025, we received your complaint, dated January 11, 2025, filed with the Better Business Bureau.
You said you disconnected your service. You requested a confirmation email. You also mentioned your bill went from $85.00 to $********** expressed concern with being charged past January 9, 2025. You requested a billing adjustment.
Our records show your service was disconnected on January ******, and your final bill came to $105.59 for service rendered and the box return fee (you were informed of this fee when you disconnected). You were not charged beyond January 9, 2025.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
****** ********Customer response
02/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *********Initial Complaint
01/10/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My 89 year old mother received a phone call on 12/21/24 from **** who said he was from Dish Network saying that Dish Network had upgraded their satellite system and that her receiver box would stop working in 4 days if she did not upgrade her receiver box in her home. She did not give him any of her security information. He called Dish and requested a technician come to her home and upgrade her box. On 12/24/24 **** called to ask her to mail a check for $199 to ********* in ************* and said that he would give her a credit for $40/month toward her bill for the next 3 years. I found out about this and she did not write a check. However, my Mom's bill is now $30 higher each month. She did not want the upgrade nor the higher bill since she is on a fixed income. I called Dish Network to asked how a technician was able to be dispatched to my Mom's home to install a new receiver box without some type of security credentials and requested that the original box be reinstalled in my Mom's home. We have called Dish Network numerous time and lost count of the supposedly customer representatives we've been transferred to to get resolutions and have never been treated so horribly from any company. They have opened tickets and then closed them with no resolution and no contacts as promised. As a side note, the scammer was calling from ******** and ironically Dish corporate office is in ********. I am wondering if the scammer worked for Dish and had access to my Mom's security information and was able to dispatch a technician to her hoe. Please help as this has been so upsetting to my Mom. The bill is in my mother's name: ********** ******, but I am on the account as well.Business response
02/06/2025
January 30, 2025
Ms. ***** ******
********************
*********, GA 30252
Re: BBB Complaint #********
**************** - ************
Dear ***************************** 13, 2025, we received your complaint, dated January 10, 2025, filed with the Better Business Bureau on behalf of your mother, ********** ******.
You said your mother received a phone call from DISH Network requesting that she upgrade her equipment or her service would stop working. She had her equipment upgraded,and she was told to send a check of $199.00 to *********, and she would receive a $40.00 credit towards her bill for three years. However, her bill is now $30.00 more each month than it was before. You also expressed frustration with not receiving a resolution from customer service.
When I spoke with you, I informed you that ********* is not associated with DISH Network.Additionally, we do not make outbound calls to customers requesting they upgrade their equipment. There is also no record of anyone from DISH Network reaching out to your mother requesting that she upgrade her equipment. I confirmed that you have updated your mothers security PIN and security question.
Your mothers bill increased due to the equipment upgrade and a prorated charge for the ****** *********** fee. As a courtesy, I offered to have a ***** installed through a technician visit at no additional charge, which you accepted. I also applied a one-time credit of $30.00 and a $7.00 monthly credit for 24 months to your mothers account on January 16, 2025, so her bill will remain roughly $52.00-$53.00 per month. In addition, I waived her commitment.
We apologize for any inconvenience you or your mother may have experienced.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
****** ********Customer response
02/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
01/10/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 11/25/24 called Dish to stop my service since i was on a pay as you go service, the lady told me the way to stop service was to stop auto pay and i did, 2 days later my service was discontinued. In mid December i received a email stating i owe ****** on 12/20/24 called Dish to find out why i owed that bill, the **** told me it was a mistake i should be on pay as you go, that he would take care of it for me. on 1/8/25 received a call from dish, i told dish that i didn't owe them any thing that my service was stopped, discontinued, they referred me to call the main corporate and explained that i should of not been charge but they were not willing for me to get my complaint to them and my explanation so this is why i'm seeking some resolution in this matter, I would like to state that i have been a faithful customer for 18 yrs and never been late on my bill, this is wrong on there part, they just won't listen to my explanation that i haven't had service since 11/27/24 but being charged for the month of 12/24, I owe nothing Thank you. I live and travel in a camper, this is why i'm on a pay as you go for over 7yrsBusiness response
02/06/2025
January 17, 2025
Mr. ***** ******
***************************************
Box Elder, SD 57719
Re: BBB Complaint #********
**************** - ************
Dear ***************************** 13, 2025, we received your complaint, dated January 10, 2025, filed with the Better Business Bureau.
You said that you called in to close your DISH Network account and you were told that all you needed to do was remove AutoPay. You indicated that you removed AutoPay,but you received a bill shortly after. You requested that your account be disconnected and that the charges be waived. You would also like your credit report to be repaired.
When we spoke by phone, I advised you that I closed your account and that there is no balance due. This issue did not affect your credit report.
We appreciate that you brought your customer service concerns to our attention for internal review, and we apologize for any inconvenience this issue may have caused.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** / ******* Better Business Bureau
**********************************************
******, CO 80210
****** ********Initial Complaint
01/09/2025
- Complaint Type:
- Billing Issues
- Status:
- Resolved
When closing out my account, was told we (husband *******) would owe them $260 to close the account that was paid in full to date. I was told final closure will be on 1/15/2024 and even though we are paid in full until that date; we will be charged $260 to close the PAID IN FULL account. This is not an equipment charge, as I was told the equipment did NOT need to be returned; it was throw-away or could be recycled. No money is owed on the equipment.Business response
01/31/2025
January 17, 2025
*** ******* and Mrs. ****** ********
************************************************************
Re: BBB Complaint #********
**************** - ************
Dear *** and ******************************** 10, 2025, we received your complaint, dated January 9, 2025, filed with the Better Business Bureau.
You expressed concern with being told that you would be charged $260.00 for equipment that you discarded.
A review of your account reveals that you were charged an early termination fee of $240.00 plus taxes not for equipment. Our records reflect that you agreed to a one-year commitment on January 15, 2025. Additionally, we show that you went through our automated phone system that provided you with the promotion disclosures, and you were required to enter your security PIN as acceptance of the offer.
In the interest of customer service, I waived the $240.00 early termination fee,which leaves your account with a zero balance.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** / ******* Better Business Bureau
**********************************************
******, CO 80210
****** ********Customer response
02/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* And ****** ********
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Customer Complaints Summary
5,106 total complaints in the last 3 years.
919 complaints closed in the last 12 months.
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