Reviews
1,061 Customer Reviews
Review from Larry S
1 star02/14/2025
Receiver wouldnt update. Tried to sell us ****** 3. Worked on tv for 45 minutes and still dont know if its going to work. For a ****** a month, this is bad service. They dont seem to care.Review from Candy P
5 stars02/12/2025
Was having issues with my ****, I was lucky 2 have ******* IN CUSTOMER SERVICE, help . So pleasant and professional. Thank You ******* for your helpReview from Bruce H
1 star02/11/2025
I think their service ***** they went up on the bill and can't explain to me why when IReview from rob k
2 stars02/10/2025
Customer for *****. Had many issues with weather related TV signal Loss & other interruptions. Some lasting a day. However, recently I've been getting my Monthly Bill sent Late; And being charged $12.00 Late Fee's. I received this months bill on 02/04/25 & Due 02/06/25! I called to inform & complain about this happening & not be Charged Late fees; Since, in the past I received my Dish bill 2wks ahead of due date. What ****** me off is; That DISH Customer's are paying 1 month ahead for Services Not Yet Received! That is, customers are paying for TV services Not Transmitted nor Viewed! Now, that's clearly Paying for AIR, then having to pay Late charges for services not used!Review from Charles C
1 star02/09/2025
Canceled my subscription and 2 months later still getting charged they said I didn't cancel and had no record of the cancelation. Told them I wanted to speak to a supervisor and then they said they would refund my money.Review from Steven B
1 star02/06/2025
I have been with Dish 13+ years. I called to get better pricing like they offer New Customers. I was offered Preferred Customer pricing. It helped. I then received the paperwork for pricing. There was a $10.00 price difference. I called to discuss this fraud. I talked with 3 agents and a "Resolution Specialist" that assured me they will correct the mistake on the paperwork! He completely disregarded my point! He refused to honor their own paperwork and prices. He told me the legal department won't accept my call. Can I charge Dish with Fraud? Someone should! I am not the only customer complaining about this very issue!Review from Scott W
1 star02/05/2025
The Dish Network customer service is awful. Dish uses folks that do not understand and cannot speak cogent English. For over 40 minutes I tried with two customer service agents from a foreign country (I assume the *********** ) to address a billing issue. I could not effectively communicate with either one. Finally out of frustration I asked to speak to an agent on mainland **. I was transferred and the gentleman who was from *****, had the issue resolved in less than 5 minutes.Review from Ronald T
1 star02/05/2025
Dish Net work is not only the worst Network to have as far as what you get for your money, but after 20+ years of being with them they charged me $200 for early cancellation. Then they tell you , you are responsible for getting rid of their equipment on your property that they made you rent. That should be illegal. It's their property, they installed it on my property, I told them to come remove the dish and they said it was my responsibility. This company should go out of business, and they should be blackballed.Review from Glenda S
1 star02/02/2025
"!0 to 11 minute. Press 1 and we'll save your place in line and return your call" When? That was 3 days ago, still waiting!! Never NEVER resolve my issue the first time I call about anything! I really really wish someone would listen to my last FOUR calls to you (but I know no one will). First call was given false and inaccurate information. Second call the associate, though he did try, was not able to resolve the issue and again was give inaccurate information even though we were on the call over half an hour. . Requested to be transferred to a manager and that associate was immediately able to resolve. Third call call different issue and was UNDELIVERABLE!! The incompetence of the associate was off the charts.Never really even understood issue had no clue how to resolve. Went round and round for half and hour or better and then HUNG UP ON ME!!! No WE did NOT get disconnected HE disconnected me. Called back got a different associate who helped to resolve in minutes.Unfortunately I an stuck with you for two more years and then you will see my dust. Your customer service is the worst. Wait times are ridiculously long to speak to inadequacy trained incompetent associates.Review from Sandra C
1 star01/27/2025
I was a satisfied DISH customer for 4 years however at my recent contract renewal period, I was quoted a price increase which I agreed to, however the bill reflected a $7.00/month difference. I filed a complaint 3 times with DISH but never could get the agreed price. I asked to cancel the service, however was told I would pay a penalty. I questioned how a penalty could be assessed when I was not provided the agreed contract price. I was surprised to have such a bad experience with DISH that was never resolved.
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