Business Profile

Marketing Programs

Madwire

BBB Accredited Business A+Rated by BBB

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Initial Complaint
01/22/2025
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear 360,I am reaching out to discuss an issue with the recent charge of $8,845 to our card on file. Despite repeated communication about the challenges we faced with your services, the outcomes did not align with what was ************ assured us that your efforts would bring 20 new patients per week to our office; however, we barely saw an average of 4 per week. We brought these concerns to your attention multiple times, but instead of solutions, we received questions about our website and ad ************ good faith, we expected services that matched the scope and quality outlined, but the leads you provided did not meet those standards. Additionally, you claimed that the ad budget collected would be utilized for our office. However, we rarely received proof of how those funds were applied.Given these issues, we are requesting a refund for the $8,000 charge. We hope to resolve this matter amicably and in the best interest of both parties.Looking forward to your prompt response.
Business response
01/23/2025
Hi *******,
Looking back through your account history...
Dr. ****** signed a CA/GR in august: ************************************************************************************************************************************
- Agreeing to downgrade the base for August, we credited this to you, you did not pay the base.
- *************** agreed to go back to normal billing starting in September.

We offered a GR/CA to skip October payment AND offered a free year of website hosting. We have multiple emails following up on this, but without the signed paperwork, we could not alter the billing for October.
We have another email letting Dr. ****** know that we moved your to website hosting only on October 15th, and that we could not void out the October payment without the proper documentation in place.
Here is the release we sent to him: *************************************************************************************************************
- He never signed the release but kept asking for it and said he would sign it.

We did try to get another GR from Dr. ****** for the cancellation, no additional terms, but he never signed: *************************************************************************************************************
We would really like to help resolve this, but there has been a clear lack of communication which made it hard to proceed. Please reach out to Krissy Highland at ************** or ******************************************* Thank you!
Initial Complaint
09/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
marketing 360 charged me right around $1400 to manage my online account for social ********************** and as well to my ****** my business page reinstated its been over a month. I have yet to be able to connect so they can manage my account online as well. My ****** my business page is still suspended and they charge me $1400 I would not do business with this company at all. I am very disappointed in this company if you want somebody to set your money in fire right in front of you with pointless endless weekend meetings this is a place to come.
Business response
09/19/2024
Hi there. Our team has been trying to reach out to get these issues resolved with no response. Please reach out at your convenience - ************. Thank you!
Initial Complaint
06/24/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Madwire, LLC d/b/a Marketing 360 runs a directory listing site called topratedlocal.com. On this site they have listed my personal name as a business name. They received this information from Yext. Yext, will not correct the directory listing unless we become a ongoing paid customer. The site ********************** run by Madwire LLC is not allowing me to remove my personal name from being listed as a business name. Please see uploaded pdf with url to be deleted.
Business response
06/24/2024
Hi there,
Your listing has been removed and no longer shows up in the search on Top Rated Local. It might take up to 30 days for it to vanish from the internet if using the direct link to it. Please let us know if you need anything else. Thank you!
Customer response
07/03/2024
Complaint: 21884428

I am rejecting this response because:
The link still exists. It now leads to a 404 page, however, the link its self still contains my personal name as a business name.
The job is 1/2 done, not 100% done.

Regards,

*****************
Business response
07/22/2024
Hi, ***!
The *** actually no longer exisits, that is what the 404 means. You can type in any *** you want, such as www.business.com/benrshull and if the *** doesn't exist you will get the 404 page. I can type any *** with your name, but if it doesn't exist I get the 404. Your listing has been completely removed and no one would be able to get to that *** unless they specifically typed it into a search bar, which seems extremely unlikely being that the *** no longer exists anywhere.
*****************************************;
*****************************************;
************************************

I can type anything into the address bar on Top Rated Local, and it will give the same reply:
*****************************************;
************************************
***********************************************;
Thank you!
Customer response
07/22/2024
Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

*****************
Initial Complaint
05/20/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
As per the executed agreement signed on March 7, 2024 we agreed on the following terms:$395.00 monthly fee will allow access to the following features:CRM Nurture Reputation Social Content Ads Intelligence Creative Call Tracking Files Forms Calendar Websites 360Top Rated LocalSupport - Online and phone support As per your contract the Onboarding Package with a cost of $2,350 was waived.When I signed up for your service I was told I would get assigned a dedicated person and a team to provide me with support when needed.On May 1, 2024, I contacted *********************** in regards to 3 issues I needed help and clarification. The same email was forward to ***************************** on the same date.On May 6, 2024, I sent *********************** a second request to respond to my email. 5 days have passed without even getting an acknowledgement of my initial request.I have been charged for services that have not been provided.Monthly Marketing ********************** services include a dedicated team).Content Marketing $600.00/month The new content added to the website has come from myself writing blogs and typing SEO on each of them.No content/SEO, Creative, Video has been added by any member of the so called "dedicated team"Ad Credits $1,000.00/month The only channel where advertising has been paid for is on ****** Ads with a weekly spend limit of $108 per week which only comes up to $432 per month out of the $1,000 monthly Marketing 360 has been charging me for the last 2 months.Out of the $432 monthly budget allowed only $73.46 has been paid to google.It took one month of me being instting and contacting ****** to pass their verification. When this was part of Marketing 360 offered services.
Business response
05/28/2024
Hi, ******. At this point in time, you have been refunded everything that you paid to Marketing 360 from the disputes, so there is nothing more for us to refund. If you have any further questions, please reach out to ****************************** at ************. Thank you!
Customer response
06/03/2024
Complaint: 21727879

I am rejecting this response because: now Madwire is holding my ****** Local Services Account hostage. A request to be released was made by me on 5/23/2024 and rejected by Madwire on 5/24/2024.

Please release my ****** Local Services Account back to me.

Regards,

*************************
Customer response
06/03/2024
On the previous message from Madwire they stated: "Hi, ******. At this point in time, you have been refunded everything that you paid to Marketing 360 from the disputes, so there is nothing more for us to refund. If you have any further questions, please reach out to ****************************** at ************. Thank you!"
Today at 1pm, I received a call from ****************************** stating they will not be providing any refund.
Customer response
06/04/2024
Good morning,
Below is the previous business answer to the original complaint.
"Hi, ******. At this point in time, you have been refunded everything that you paid to Marketing 360 from the disputes, so there is nothing more for us to refund. If you have any further questions, please reach out to ****************************** at ************. Thank you!"
Yesterday, June 3rd, ****************************** sent me an email stating that no refund will be provided. This is the type of business practice Madwire uses with their clients, they make promises and statements and then they do not honor them.
Business response
06/04/2024
Hi, ******,
I just wanted to recap here the info that was discussed yesterday with *******. We hope we can come to a resolution with the details outlined in the attached email. Thank you!
Customer response
06/04/2024
Complaint: 21727879

I am rejecting this response because: on your first message you stated a full refund of all monies paid to Madwire were refunded.
Why are you not honoring your first message?
This is one the reason why we are having this issue. Madwire makes promises they cannot fulfill.

Regards,

*************************
Business response
06/05/2024
I just want to reiterate that in our first response to ******, we stated that since both chargebacks were won, there was nothing more for us to refund. It was never stated that we would provide a full refund. Since then, **************** did award us one of thoes chargebacks as outlined in the email that was attached to our most recent response to ******. Thank you!
Initial Complaint
12/18/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- they did not render services that you paid for including $600 for 4 months of "social media" service. $600 for a press release that was written but never released.- pay/charge discrepancies such as $300 for a blog one month then $500 for a blog of the same length another month - mismanagement of ads resulting in 50% drop in conversions and loss of thousands of dollars in revenue - poor communication, only communicating once a month at best and only to ask for more money - you have tried to cancel, but they are still asking for more money and refusing to refund even the social media money that they never used and instead want to just apply it to another month of service.
Business response
02/01/2024
See Attached Document.
Initial Complaint
10/26/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been trying to cancel my account with **************************/Madwire and they are refusing to do so and keep trying to charge my credit card account, when I am no longer using their services. I have filed a charged dispute with my credit card company but ****** and the company keep trying to make me use their service which I do not want. I am being harassed.
Business response
11/21/2023
Hi, ****** Our team is eager to work with you to resolve your complaint and concerns. Please reach out to us at ************ and ask for *********************. Thank you!
Customer response
11/27/2023
Complaint: 20785447

I am rejecting this response because: ********************* only wants to refund me $500 instead of the $3150. Below is what I was charged and what I did not get.

AUG 31 SEP 30, 2023
Bonus Ad Credit $ 600 - Not received
Ad Credits

Qty 600 $600.00 - Not received
$1.00 each

Content Credits

Qty 600 $600.00 - Not received
$1.00 each

Marketing 360 Full-Platform

Qty 1 $395.00
Marketing 360 Base Platform Features (Customizable) $395.00/mo - Not received
CRM - Manage leads and contacts
Nurture - Email and text message marketing
Reputation - Monitor and request online reviews. -
Social - Monitor social media and schedule posts-
Content - Track content marketing and SEO -
Ads - Monitor digital *********************** - not received
Intelligence - Calltracking, analytics and more
Creative - Design tools and on-demand talent
Call Tracking
Files - Store files in the cloud
Forms - Build and manage website forms-
Calendar - ************** calendar

Websites 360 - Small business website platform
Top Rated Local - Small business review platform
Support - Online and phone support

Ad Credits - no ads were running
Sep 25 Oct 25, 2023

600 $1.00 $600.00

Content Credits no content delivered
Sep 25 Oct 25, 2023

600 $1.00 $600.00

Marketing 360 Full-Platform - no services delivered
Sep 25 Oct 25, 2023

1 $395.00 $395.00

Regards,

*********************
Business response
01/02/2024
Hi, ****** We are eager to resolve your complaint but have not heard back from you since the end of November. Please get in touch with your Marketing Success Manager by calling ************ and asking for *********************. Thank you!

Customer response
01/02/2024
Complaint: 20785447

I am rejecting this response because I have had left them an email. You can see the attachment here the last conversation and there was no response to the last email I sent them. Again they did not provide the service that was supposed to be given. I will follow up in small claims court since it cannot be resolved this way.

Regards,

*********************
Business response
01/04/2024
Hi, ****** ****** followed up via email yesterday with the information that you are requesting. Thank you!
Customer response
01/17/2024
This has not been resolve. Please see the communications between me and ****** with this email follow up.
Business response
02/05/2024
Amber, we understand that you want to get out of your contract. We have agreed to refund you the advertising budget that was not used, as well as remove the contract buyout and early termination fee. Please reach out to ****** to get this resolved. Thank you!
Customer response
02/08/2024
Complaint: 20785447

I am rejecting this response because: No one has reached out to me regarding the refund.

Regards,

*********************
Business response
02/23/2024
*****,

The general release document offering you a refund for unused ad spend and to waive the contract buyout was sent to you on November 16th by ******. After that, he continued to follow up with you to provide the items that you asked for. On January 3rd, ****** sent another email detailing the ads that were running for you. If you would like to discuss further, please contact ****** at your earliest convenience. Thank you!

Customer response
03/04/2024
This company is a liar and never reached out to me even though they keep saying they did: they never did. I hope this company falls and will get sued one day.
Initial Complaint
10/25/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
After speaking to **** in your Payments Department and being informed that unless we now sign a Personal Guaranty we will never be provided access to the funds held by Marketing 360 for the sale of our property through our website.This is an unacceptable means of doing business and frankly highly unprofessional.Our Service Agreement which was signed on April 2, 2022 makes no mention of a Personal Guaranty
Business response
11/21/2023
Hi, ****. We are eager to come to a resolution and hope that you will continue the conversations with our team. Please reach out to ****** at your earliest convenience. Thank you!
Initial Complaint
08/28/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Marketing 360 or madwire. (Same Company)Took $12380 To help my sole proprietor small company, grow up. They promised me the world. And In 4 months I have only one Job
Business response
11/03/2023
Hi, ****! Our team has been trying to get a hold of you and are eager to address and resolve your concerns. Please contact our main line at ************ and ask for *****************************. Thank you!
Initial Complaint
08/14/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Patrick called me Friday after I clicked on an ad I hired this company and was throttled into paying $6500 which I canceled within three days fast forward four months later I’m now being charged $50,000 and they will not refund me my money stay away from this company. This is a complete scam. I hope people read this and I can help them.
Business response
11/08/2023
Hi, John. Our team has been trying to get a hold of you and are eager to address and resolve your concerns. Please contact our main line at 855-773-8171 and ask for Sara Cagle. Thank you!
Initial Complaint
08/14/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They completely sold me on their ability to build a website and market my new business. I was ready. I provided them with all info requested as soon as possible (week one) they did not seem to hear me. I was continuously asked for the same info. They did not present any work at all for the first 2 months and when they did it was not what I had asked for. Then they say I will have to pay a fee monthly in order to access my web page they created with my help. If not I will not be able to use or adjust anything. I spoke on day one saying I did not want that I confirmed with them I would own my own page when completed meaning free to do as I please. When I said something they marked my account as canceled even though I was previously told I could not cancel. In the end after spending around **** I got nothing. But lost time and business. Very disappointing
Business response
11/03/2023
Hi, ******! Our team has been trying to get a hold of you and are eager to address and resolve your concerns. Please contact our main line at ************ and ask for ***************************. Thank you!

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