Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I signed up with this company August 2022 , they stated everything was a easy process to create website+ marketing . Fast forward to to October at this point they have charged me over $5K and nothing I was promised was completed ! They stated I had to keep paying $2500 a month until it was done . I originally told that the process to create the website and content takes 2-3 weeks and that I was go to start paying the extra fees once the website was completed . This company is a scam ! Do not sign up with this company you will regret it !!
Business response
11/22/2022
Hi, *******. Please respond to Madison at your earliest convenience so we can get you taken care of. In case you need it, here is our front desk: (888********* Thank you, and we'll look forward to hearing from you soon.Initial Complaint
10/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I hired Madwire in January. For months I didn’t receive anything from them. When I did receive a couple of photo that they found online, none of the photos had anything to do with my business. I sale professional lash extensions and they kept giving me photos of mascara! They also uploaded product description without my knowledge. That were hurtful to my brand. The description were describing strip lashes! Then they turned on ads Without my approval. It took weeks for them to turn them off! I was never told what was being advertised. It’s still a mystery! I tried changing my card on file after the first month and it took them 3 months to do it. After hours of explaining and nothing being resolved. They refused to refund me.Business response
11/21/2022
Brandi, thank you for reaching out. If you can respond to Chris at your earliest convenience, we'd like to connect and get you taken care of.Customer response
11/21/2022
Complaint: ********
I am rejecting this response because: While trying to resolve this issue with Madwire I have talked to Jason C******, Nick C********** and Julian J**** about this matter. I do not know who "Chris" is.
Regards,
****** *******Business response
12/05/2022
Hi, Brandi. Chad S*** has also tried to reach out. Below is our office number for our front desk. Please call at your convenience so we can connect you with him. 888-********
You can also respond to him directly at Chad.s***************Customer response
12/05/2022
Complaint: ********
I am rejecting this response because: I have already tried to work something out several times. I would like a refund.
Regards,
****** *******Business response
01/06/2023
Hi, Brandi. We hope you had a nice holiday. If you have any questions about next steps or need anything from us, please reach out to Chad.Customer response
01/16/2023
Complaint: ********
I am rejecting this response because: we have not come to any agreements.
Regards,
****** *******Business response
02/01/2023
Hi, Brandi. Our team is still interested in providing a resolution. However, we feel it's important that a resolution be fair to both parties. If you change your mind about accepting any of our offers, please reach back out to Chad. We wish you all the best.Customer response
02/02/2023
Complaint: ********
I am rejecting this response because: marketing 360 is offering an unfair refund. The last month should be refunded because i didn’t use their services. I didn’t receive anything during the other months. You don’t deserve to keep someone’s money when you didn’t provide the servers you promised. My offer was more than generous.
Regards,
****** *******Initial Complaint
05/02/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I signbed up with madwire on Jan 27th paying 2195 a month X 4 = 8780. Which included ad budgets and promotions and social media. From month 1 once i was presented the website i was not happy and i asked to reedit i was denied and changes and told the software does not allow it like simple resizing an image. Then as the sales pitch and silde show i am attaching here on slide 23 24 is exactly what i wanted the budget going onward and to the point i asked and mention repeated specifically to multiple people the single reason i joined this company as i already had a better website and SEO myself. The agent Jake literally ignored my requests and did what he wanted to spend my budget on ... ads i asked correction in strategy and willing to work it out beginning of April as i still was not happy and i dont like the strategy i was told it takes a month and working on it after following up and nothing worked on till end of month i asked term and part ways and i was threatened to pay $2300 upfront, this is on recording. When i questioned the budget spend i was told it it what it it and how they want to strategies it while thats not what the sales pitch was. Also there was inappropriate irrelevant content created. i am attaching the last email i sent out today as i never get a hold of someone proper to talk to hence the lengthy email with complaint. Please let me know if i can provide more info i would hate for something like this to happen to anyone else.Business response
06/23/2022
Hi, ******. We appreciate you letting us know about your concerns. Give Melanee a call back as soon as you can and we'll do whatever we can to help.Initial Complaint
03/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
After two months I only received a website and promises. My second month of services I received nothing. Madwire's response was this attachment. But I never received this service that I am due.Business response
03/21/2022
*****, a member of our management team has reached out. Please let them know when you're available at your earliest convenience so that we can get you taken care of. Thank you. We appreciate you giving our team a chance to address your concerns.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
40 total complaints in the last 3 years.
11 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.