Complaints

• Initial Complaint

  01/09/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I BOUGHT THIS NEW HOUSE IN MAY 2024.I KEEP HVING TROUBLE WITH MY ELECTRICAL-MY BREAKERS KEEP TRIPPING IN PARTS OF THE HOUSE WITH JUST A ONE OR TWO THINGS ON AT A TIME.THE CONTRACTOR AND THE HOME WARRANTY PEOPLE KEEP TELLING ME THIS IS A SAFETY FEATURE AND I CAN JUST GO OUTSIDE AND RESET THE BREAKER.I HAVE SPOKEN TO SEVERAL ELECTRICIANS AND TO HUNTSVILLE UTILITIES ABOUT THIS AND THEY SAY IT'S NOT NORMAL FOR BREAKERS TO BE TRIPPING IN A NEW HOUSE WITH VERY LITTLE RUNNING ON THEM.WHEN I FIRST MOVE IN THE OUTSIDE BREAKERS STARTING TRIPPING AND THEY HAD TO CHANGE OUT THE BREAKERS TWICE AND THEN THEY HAD TO SEND SOMEONE OUT AND TAKE THE BREAKER BOX OUT OF ANOTHER HOUSE THAT WAS UNDER CONTSRUCTION AND REPLACE THE WHOLE *********** IT'S STARTING AGAIN-I HAVE SENT IN SEVERAL WARRANTY TICKETS AND I'M GETTING TOLD THIS IS NORMAL AND I WILL JUST HAVE TO DEAL WITH ***** I NEED HELP IN GETTING THIS RESOVLED BC I CAN'T GET THEM TO DO ANYTHING AND THEY ARE TELLING ME TO DEAL WITH IT.THANKS

  Business response

  01/22/2025

  Both of our Construction Managers along with our electrician have been to this house multiple times.  Upon visiting the home it was observed that there are several high usage devices, including space heaters, being plugged in and used at the same time.  Our team has explain the nuances of an arc fault circuit and its protective limitations.  On Thursday, the electricians went to the residence and tested the breakers again.  They all appear to be working as designed, and again observed many plugged in items to the circuit contrary to the previous discussions.  As a courtesy,  the electricians put brand new breakers in, again.  If the there's an overload of usage the problem will continue to persist.  The issue can be easily resolved by not overloading the circuit.

  Thank you,

  Century Complete - Georgia

  Customer response

  01/23/2025

   
  Complaint: 22788260
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

  A space heater and a curling iron should not be overloading the circuit when that is the only thing running to the breaker. Also if theres only a tv on and no space heater was on, then that shouldnt overload the circuit when a vacuum is turned on. Also, the circuit was overloaded,then it would trip the breaker as soon as it is turned on. Not 10 minutes or more after the vacuum is being used. Also the same goes for the master bathroom,the curling iron was in use for over 30 minutes before the breaker tripped. So why isnt it tripping when things are being turned on immediately and not after being on for over an half hour. Not even the electrician could explain that. So no I dont agree or accept this response 

• Initial Complaint

  11/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In February 16 2024, we came in contact with a sales consultant ***** ****** with Century communities for a home purchase certain aspects of the transaction may not have been fully disclosed or were misrepresented, leading to a misunderstanding with the loan processor they were working with Inspire Home Loan. On numerous occasions, there was misleading information from the Century homes to the home loan processor to the home buyer it is very unfortunate that they misled us to believe that we had been approved for the home loan so we went forward with depositing our ******* money Feb 27 2024 $1905 + 95 filing fee. I am concerned that I was not provided with complete and accurate information, which affected my decision-making and they are misleading individuals to believe they are approved and keeping the ******* money knowing we were not approved. I would appreciate an opportunity to discuss this matter further to address these discrepancies and work toward a resolution get a refund because this felt like a scam.Other company in question ****************************************************************************** ************ NMLS # *******, NMLS Consumer Access: **************************

  Business response

  11/12/2024

  Century Complete has reviewed the complaint alleged by ****** ****************.  Our records indicate that **** **************** went under contract with a co buyer , ****** ********, on February 24,2024.  As per section 2aii of our contract signed on February 24, 2024,the deposit money would become non refundable upon acceptable verification of the purchasing buyers ability to obtain a loan.  The customer provided evidence of this to the lender and received approval on February 26,2024.  It was later discovered that the loan was not approvable based on additional items found in underwriting that had not been disclosed by the buyer prior to loan approval.  This information was obtained in April of 2024 after the deposit period of the contract had expired. 
  
  Our contract with **** **************** states that in the event a loan is declined the purchaser will seek other means of approval from alternate lender.  **** ********* ******* failed to apply to any other lenders as requested by Century Complete. Century Complete offered the customer the opportunity to come back and purchase within six months and use the deposit money on any future Century Complete Homes.  This offer was made above and beyond our contractual requirement to the customer.
  
  We are asking the ******************** to dismiss this complaint.  Our contract clearly stated the deposit was nonrefundable.  The loan denial was in no fault of the lender, or Century Complete, rather an issue with improper disclosures by the purchaser.  A copy of the contract is attached for your records.

  Thank you,

  Century Complete - *******

  Customer response

  11/13/2024

   
  Complaint: 22535553
  
  I am rejecting this response because:

  I feel that I was pressured by the builder and the lender to submit the ******* money. The builder mentioned I was in contract which is true because of the pressure the builders agent stated the house would be sold if I did not put the deposit ,as a buyer with no agent I trusted the builders representative that I was working with at that time. It is unfortunate that they broke my trust, and that was the reason we did not go forward with another lender. I did not fail to go with another lender, I no longer had trust or confidence that the process would change and I did not want to lose out on any more money. 
  After doing my research on this builder and the lender I learned there were multiple complaints with the same issue, it is very unfortunate that this corporations get away with this type of deception to the buyer/customer.
  
  Sincerely,
  
  ****** ********-*******

• Initial Complaint

  09/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Several Problems With My Home - And Others In The Neighborhood My problems are sweating vents in both bathrooms. Must set thermostat on 67 to get room temp below 72. There will be mold and mildew later.Humidity per thermostat above 60 majority of time. Their **** contractor says we're the problem. They made a change and made sweating ********** I have a puddle of water in back yard every time it rains. Century says its a swale. Looks like the dip in the land was put there to prevent house flooding. I myself have been putting in pipe to try and improve. All the moisture has caused springtails bugs in bathrooms and living room. Seemingly during construction no pest control conducted. Many types of bugs everywhere. Also there was no after construction cleaning, See photo. Digging red mud out from under inside door bases. Even put flooring over red mud. Paint cracking in ceiling corners. Sewer drain constantly makes noises. Not sure on connection quality. Siding loose on front of home. When you list these problems on the site they just write them off saying complete. Or they send someone out to half way repair. Terrible!!!

  Business response

  10/09/2024

  Our team has had the HVAC out to the home numerous time and the unit is functioning as designed.  The rear yard has seals and will retain some water as it's intended to.  As explained Century Complete does not abate for insects.  If there are paint touch ups needed please enter those into the homeowner portal.

  Thank you,

  Century Complete

• Initial Complaint

  09/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 9/20/24 at 10:00am CST, I sent a cancelation request to Century Complete for the purchase of a $264,000 home in *************** that is scheduled to close in 4days on 9/24/24. I copied the lender, seller, builder, sales agent, closing attorney, and all parties involved in the closing of this transaction.I canceled the transaction because at my first walk through on 9/17/24. I and my inspector found that the seller had defaulted on the purchase contract for reasons listed below. Here is the email sent requesting a cancelation. To Whom It May Concern,Dr. ***** ***** would like to cancel the contract on lot 316 located at *************************************. This cancellation is due to the reason listed below: Sellers Default:Foundation issues: Cracks in the foundation and driveway that are visible after resurfacing Failure to Complete punch list in a timely manner.Using substandard building materials.Using defective ******************** attached Inspection letter attached The Contract says:If Seller defaults in the performance of any of its material obligations under this Agreement, the Deposit and all payments and things of value received by Seller hereunder shall be returned to Purchaser. Kind regards Dr ***** I never received feedback or confirmation from the sales agent (******** ******) or builder communicating that the contract was canceled, nor confirming when my ******* money would be refunded.The sales agent, and seller (***** Niederplum) did not confirm receipt or verify when they would return my ******* money $2000.Please demand they communicate and return my ******* money for failure to supply me as the buyer with a new home without foundation issues, substandard building materials, and defective workmanship. Require Century Complete to provide a form showing this transaction is canceled for my records and as a receipt that the transaction is null and void. More photos available for review the upload has limitations

  Business response

  09/23/2024

  Our team will be refunding Dr. ***** ***** her ******* money a check will go out in the next 30 days.

  Thank you,

  Customer response

  09/23/2024

   
  Complaint: 22316056
  
  I am rejecting this response because: I would like my ******* money refunded within 3 Business days as communicated by the sales agent ******** ******.  Thirty days is too long.  
  
  Sincerely,
  
  Dr ***** *****

• Initial Complaint

  09/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  8.22/24 requested warranty services for a spring that popped out of the siding and sliding glass door issues. I received a text message from a representative of Century Complete gathering more information about my request. He stated the sliding door was not covered under the warranty, which everything should be covered in the first year and he would come by to look at the siding. No one came and the case was closed on 9/5. The warranty is in place, why cant we receive the proper maintenance of our concerns?

  Business response

  09/18/2024

  Our team inspected the sliding glass door issue was resolved by our team.  We are unable to repair the damaged siding that was caused by others.

  Thank you,

  Century Complete,

  Customer response

  09/18/2024

  This matter was resolved by *****************************. Thank you

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Century complete promised to provide a new stove, dash washer and microwave oven in their new homes. The stove control panel is damaged. It was taken out of another house that closed before mine and put into my house. I have been dealing with this for months. I just want a new undamaged stove. which i am paying for.

  Business response

  07/19/2024

  At this time our team member is working on a replacement stove.  Once it arrives, we will have it installed in ********************** home.

  Thank you,

  Century Complete

  Customer response

  07/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought *************************************************, on 22 March 2024 from Century Communities (New build). The home flooded on 25 March 2024 due to debris and paint being in the drain. This has been an ongoing issue from then until the present. My wife and I have had to miss approximately 40 hours of work to be home to set up a rework crew and be home for the rework crew to come and fix the initial repairs. They have been attempting to clean out the pipes for months now and still have yet to get footage of the pipes being completely clear. The plumbing company has come out many times, I want to say 7 now, and the last few times, I was told that the footage of my pipes was deleted or disappeared. On 24 June 2024, the homebuilder reached out and said that my pipes were sagging due to not enough soil under the pipes or something along the lines of that, and now they have to tear up part of my driveway, walkway, and entire front yard. All I asked from the home builder was to not patch anything and redo the entire driveway and pathway, so it isn't patchy. They refused to do this. In my eyes the home builder is not repairing back to how the house was sold to be. I have proof of them sending me footage multiple times of the pipes being not clear, them saying pipes are clear when they are not, and now this. I'm tired of dealing with this home builder. They came and fixed the sagging pipes issue, and right after that, they found a clog in the pipes again. They cleared that, and I have yet to get clear footage of my pipes. Also, when my driveway was put back, there was a huge chip in it, which I specifically said I did not want. I have had issues with the home since I bought the home back in March and I feel this is unacceptable service. Please contact me by email because I am currently out of the country. Thank you!

  Business response

  07/19/2024

  Thank you for the opportunity to respond to Ms. ********* complaint.  At this time all repairs are completed and our team will patch the concrete where needed.  Our team has sent Mr. ******* the videos on several occasions. 

  Thank you,

  Century Communities - *******

  Customer response

  07/20/2024

   
  Complaint: 21962576
  
  I am rejecting this response because:
  

  I will need the footage for my piping sent to me in a format I am able to view. It does me no good to have links that do not work sent to me countless times. Every time the footage has been sent to me I have not been able to access it. 

  Please do not address me as Ms.

  Sincerely,
  
  **** *******

  Business response

  07/26/2024

  Our Team member ***** was able to send the video Mr. ******************** you,

  Century Communities - *******

  Customer response

  07/27/2024

   
  Complaint: 21962576
  
  I am rejecting this response because:

  I received the footage and pipes are still not clear. I sent an email back to *****. Can we get this figured out please? This has been an ongoing issue since March. This is an unacceptable timeframe for repair. I have also attached a photo.

  
  Sincerely,
  
  **** *******

  Business response

  08/06/2024

  As stated from the plumbing company:

  Good morning.
  The video indicates that there is no problems with the pipe. As noted there is little piece of glue at the top of the pipe is not an issue. As a reminder, anything other than acceptable waste like toilet paper, should not be flushed into the drainage system. 

  Thank you,

  Century Communities

  Business response

  08/06/2024

  As stated from the plumbing company:

  Good morning.
  The video indicates that there is no problems with the pipe. As noted there is little piece of glue at the top of the pipe is not an issue. As a reminder, anything other than acceptable waste like toilet paper, should not be flushed into the drainage system. 

  Thank you,

  Century Communities

  Customer response

  08/07/2024

   
  Complaint: 21962576
  
  

  I am rejecting this response because:
  

  Hello, in the picture that I previously attached, you can clearly see a piece of glue that strings across what appears to be about 1/8th of the diameter of the pipe. If toilet paper gets caught on this it will cause a back up. I have been dealing with plumbing issues since I bought the house in March. I cannot afford the time to have another back up in the future. Can we please do some preventative maintenance to avoid a future issue and just get this strand of glue jetted out of the pipe so there is no chance for a back up? I do not think this is too much to ask.

  Secondly, does my warranty reset after the change of the piping and if so when does the new warranty expire?

  Please and thank you,
  Sincerely,
  
  **** *******

  Business response

  08/29/2024

  Please see the email from the plumber who's addressed the plumbing matter.

  Good morning.
  The video indicates that there is no problems with the pipe. I agree with *****, the little piece of glue at the top of the pipe is not an issue. As a reminder, anything other than acceptable waste like toilet paper, should not be flushed into the drainage system. 

  Thank you,

  Century Communities - *******

  Customer response

  09/04/2024

   
  Complaint: 21962576
  
  I am rejecting this response:

   

  What the footage contains is not a "small piece of glue at the top of the pipe." I am refering to the strand of glue that spans across what appears to be 1/8th diameter of the pipe. Please have a service come jet the pipes again. 

   

  Please and thank you,

  V/R,

  **** *******

   

  Business response

  09/17/2024

  Century Communities position remains the same as the plumber indicates no further action is needed.

  Thank you,

  Century Communities 

  Customer response

  09/22/2024

   
  Complaint: 21962576
  
  I am rejecting this response because:

   

  This is absolutely terrible service. The fact the a BILLION dollar company can not provide adequate costumer service to an issue that has been on going for 6 months is outrageous. In the event that this causes a back up, what will Century Communities do in response? 

   

  I am asking for a simple solution. I am asking for the pipes to get jetted out again and confirm the glue is gone. 

  
  
  Sincerely,
  
  **** *******

• Initial Complaint

  07/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Resolution of open preclose items, bulling, Deception, and threatening tactics used by project managers. Admitted subpar material, (admitted by project and warranty managers of inferior products after being assured the material was high quality *** hand picked by the designers for durability) Interface of being belittled and threaten by project managers to "Make it worse cause there of more of them (employees) and they will chose what they want to cover"I have sent 2 certified letters, and a 12 plus requests with no response.

  Business response

  07/18/2024

  Our team will be reaching out to **************** regarding his warranty items.

  Thank you,

  Century Complete

  Customer response

  08/22/2024

   I did not officially hear back from Century's **************** with an official stance or next steps about the actions of their project manager.  I contacted a regional VP for their Michigan territory who guided open repairs.  I am still looking for an official response about the actions of their staff, and the false advertising. 
  
  The review of the company's tactics remains and needs to be addressed. 
  
  ***************************
  **********

  Business response

  08/29/2024

  ****************, Thank you again for reaching out to us.  On Friday,July 19th, you had a call with *************************, Division President of the Upper Midwest for Century Complete. ***** shared that you two had spoken and that a plan was put in place to address any outstanding service concerns. Per follow up with *********************, it is our understanding that those items have been attended to.  ***** shared your appreciation of the efforts, which was great to hear.   
  
  To echo what ***** expressed you spoke to him, we apologize for any and all issues that you had with our staff during your home purchase experience.  Your feedback was shared with the team members in an effort to improve future customer experience.  We appreciate you as a customer and will continue providing support on any warrantable items that may need attention in the future. 

  Century Complete - ********

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Poor landscaping/drainage: We submitted a warranty request to fix the grading/drainage issue in our front yard back in September 2023. The job was not started till late May of 2024. They claimed that the pipes were on "backorder" which we do not believe because of the pipe that they installed shouldn't be on back order for 6-8 months. However, we are not satisfied with the job. Prior to the job, our driveway where the pipe was installed incorrectly/poorly caused our driveway to crack. We submitted the warranty; however, we were told that the driveway was cracked from driving over it. If it was installed properly, the driveway would have less potential for cracking. The job included extending the pipes 4 feet on each side, but that didn't address the overall issue. There is still standing water within the ditch. In addition, they provided us with dying sod on May 30/31st. It was addressed to the Area Construction Manager (*******************) on June 3rd and he said "I'm glad everyone is watering it, there and where we seeded also. Early Morning and Late evening is the best time. Unfortunately getting the grass to grow isn't warrantable but it sounds like ya'll are on top it". We have been watering it since May 31st and rained on June 2nd and by June 3rd it was already dead. We have been watering it since then and 10 days later it still hasn't revived. When we first moved into the house in Mid August 2023 the whole yard had sod. We were told to water it for 2 weeks, but we were only able to water a week since I had to go to the hospital for a month, the sod survived then. So why is it not surviving now? The majority of my neighbor has dead sod installed after the job they did that was "completed" May 31, 2024. We also had another drainage issue in the front yard that we addressed however, they told us it was fixed, but they had only stacked 2 sections of sod on top of each other. This caused a speed bump-type situation for our lawn mower.

  Business response

  06/21/2024

  Sod was laid on 5/31 was also delivered fresh from the farm the morning of 5/31 and laid that day. We do not provide sprinklers on warranty work on closed homes. Century instructed everyone in the neighborhood the correct method of watering their sod. warrantable item.  As for the yard, there was a low spot holding water and we regraded it and installed new sod, It was expressed that it may still hold water and it was explained that if it did, we would come back as that is a warrantable item. Same for the ditch, As of today, we've not received a warranty ticket.

  Thank you,

  Century Complete

  
  

  Customer response

  06/27/2024

   
  Complaint: 21843566
  
  I am rejecting this response because:

  Well then you were ******* with the quality of the sod you received from the farm which caused us the frustration. We have to look at this daily, you do not. This doesn't seem like the "quality" of homes that your company represents. 

  There was no re-grading done in the ditches, our front yard & side yard. Driveway pipes were extended, and dirt were laid on top of the pipes. Sod was laid down in the ditches and in our front yard. This is not grading. This is putting band aid on a gash. Yes, ***** did mention that they would come back if water still stood; however, they had only laid sod down and called it re-grading. As far as side yard, I had talked to ***** in person requesting to lessen the slope of side of the house near the ** unit as it is causing erosion issues instead of re-grading work down, they had put straw & seed on the hill. I hope you understand the frustration we are going through waiting for months to get this done in addition to having to go back & forth on this when it should have been done correctly from the beginning or the second time around. We don't want to continue to wait for months again. 

  The new pipes that they had installed has already disconnected from the existing pipe. This can cause sink hole issues. We had submitted this warranty on 6/22/24. Again, we do not want to wait months for this item to get fixed. We want a solution not a band aid on a gash. 

  I hope you understand our frustrations. This is our first home. This is supposed to be an exciting experience. We understand there are going to be issues, but again, we do not want this is back & forth communication that should have been done correctly from the beginning. I do know that there are correct ways to handle landscaping, water drainage, etc. 
  
  Sincerely,
  
  *************************

  Business response

  07/15/2024

  Our position remains the same:

  Sod was laid on 5/31 was also delivered fresh from the farm the morning of 5/31 and laid that day. We do not provide sprinklers on warranty work on closed homes. Century instructed everyone in the neighborhood the correct method of watering their sod. warrantable item.  As for the yard, there was a low spot holding water and we regraded it and installed new sod, It was expressed that it may still hold water and it was explained that if it did, we would come back as that is a warrantable item. Same for the ditch, As of today, we've not received a warranty ticket.
  Thank you,
  Century Complete

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We brought our home on 04/27/2024. After moving into our home we are having issues with Century Complete. We have contacted them several times with no resolution. One issue is the yard. The builders will not complete our yard. The rocks were promised to be removed, they also promised to put down grass. This came with the purchase of the home, but they will not complete our yard. They give us the run-around. The other issue is we can't get anybody to come out and fix the sheetrock around 3 of our light fixtures. There are holes shown near a light fixture in the bathroom and two in the master bathroom.The final issue is the smart security lock that came with the home is physically broken, and no one is trying to fix anything.

  Business response

  06/21/2024

  Our Customer Relations is in communication with Mr. *******************
  Thanks for meeting with me today and having the conversation about your concerns.  As we discussed, you are willing to wait for the drywall repairs until being in your home for about 11 months.  This gives your home the chance to settle and the framing to dry out and therefor using the one time drywall repairs to be the most effective for you.  The yard is on schedule for next week Thursday or Friday,weather permitting.  The delays have come from needing grade approvals from the city.  Once your yard is seeded, please know that the maintenance of your yard is up to you.  It will require watering regularly and some rocks may appear as the dirt continues to settle.  Also helpful is overseeding in areas that do not grow and this will also be up to you to maintain. I am looking for a little more information on the lock.  According to ****, the lock itself was not broken until after you moved in.  Please let me know if this is accurate.  I will have an update for you tomorrow on the shelving and whether the contractor is responsible for the repairs. At this time, I will close the ticket for the toilet bubbling and I will get an update from the plumber tomorrow.
  Thanks very much again for meeting with me today.  I believe it was an informative meeting for both of us.
  Please let me know you received this email.

  Thank you,

  Century Complete

  Customer response

  06/22/2024

   
  Complaint: 21831741
  
  I am rejecting this response because:
  
  Sincerely,

   Im satisfied with the yard service. I am happy with the explanation about the dry wall. 
  The front door lock i Think should be fixed being that it was broken before our move in and I totally disagree with you not fixing the closet  

  
  ***********************

  Business response

  06/28/2024

  Our team investigated the closet shelving and it's installed as designed overloading them can cause them the come out of the wall.

  Thank you,

  Century Complete

  Customer response

  06/28/2024

   
  Complaint: 21831741
  
  I am rejecting this response because:
  They refused to fix things that should be covered. 
  Sincerely,
  
  ***********************

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