We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Tree Planting

          A Living Tribute

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Tree Planting.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            11/27/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I ordered a Living Tribute gift on October 26, 2024 and my charge card paid $97.00. I had paid extra to expedite a card to the family and they never received it. What is my recourse?

            Business response

            11/27/2024

            Dear *******,

             

            Thank you for reaching out to us, we show that your new ***** tracking number is ************ and package was signed for by:

             

            Signed for by: *******

             

            If you still require assistance with this order, please feel free to reach out to us and reference help ticket ******. Thank you for making the world greener!

          • Initial Complaint

            09/17/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I received an email confirmation that for order #****** which was purchased on August 12, 2024. This was a tribute to a deceased friend, and I expected to get the card promptly. To date, it has not been received, and 2 emails have not been responded to. At this time, it is beyond timely to give this to a grieving family, so I would like to be refunded in full.

            Business response

            09/17/2024

            Hello, we have not received any of the emails and this complaint would be handled by our ******* branch (based on the customer's order number), however we will reach out to them and let them know that customer needs a new card sent or refund:

             

            *******************************************************************************************

          • Initial Complaint

            11/03/2023

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I purchased two trees to be planted in ***** September 27, 2023. I received an email saying the card was delivered. My family member never received it. I emailed twice and no response. October 25, 2023 I sent a letter. They haven’t responded. I called three times. I left a message twice. I haven’t received a call back from them. Since I ordered the trees, my family member has moved. The address is in the letter I sent. I am so disappointed. I’ve used this service before and liked it.

            Business response

            11/03/2023

            Thank you for reaching out to us, the **** tracking does show that your card was delivered, however we are always happy to send out a replacement card for our customers. Please provide the new or updated address to us via email, as we have not received the above mentioned letter. We will then be happy to send your replacement card and a new tracking number.

            Customer response

            11/06/2023


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ********* *******

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 10

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          500 W Putnam Ave Ste 400

          Greenwich, CT 06830-6096

          Visit Website
          (203) 427-8150

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.