Digital Marketing
Digital Media SolutionsThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
12/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I keep getting calls from Digital Media Solutions in **********, I need them to stopBusiness response
12/20/2024
We have added your phone number to our Internal Do Not Call list. Please let us know if these issues persist by contacting us at ****************************Initial Complaint
10/21/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I typed, "****** Medical Plans" into ******. The first response was a link with "******" in the name. I clicked on the site and the home page showed an advertisement for ******. I initially believed I was on a ****** Permanente website (Misleading business practices). I entered my telephone number and other information before realizing I was not on a ****** website. I then began receiving phone calls - up to 30 in the last four hours. The numbers are from all over the **. I asked one caller to remove me from the call list, and she said she was a broker and could remove me from her call list, but my information had likely been shared across the nation. The actual website contains small print - "Health Market Advisor" and is provided by "Digital Media Solutions, LLC". The business practices are predatory and misleading. The result is a massive number of phone calls from medical insurance brokers. I am on the *** "Do Not Call List", but that doesn't seem to matter.Business response
11/05/2024
Digital Media Solutions, LLC has added your phone number to our Internal Do Not Call list and notified our partners to add you to theirs as well. Please let us know if these issues persist by contacting us at ***************************************.Customer response
11/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
08/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A telemarketer threatened me with my personal information. These calls are recorded I need the employee who called me at 12:12pm pacific time name who was on the line with me for 2 mins. He mentioned my personal information he will use it for fraudBusiness response
08/13/2024
We have confirmed that we have not placed any calls to the number listed in this complaint. We have also added your number to our Internal Do Not Call list and have notified our partners to add you to theirs as well.Customer response
08/15/2024
Complaint: 22114389
I am rejecting this response because: I feel as if this telemarketer wants to use my information please assist with resolving this matter. This personal mentioned he had my information.
Sincerely,
*************************Initial Complaint
08/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was searching for health insurance quotes. And came across their web site. I am being attacked now with hundreds of calls with automatic generated phone numbers . I requested on their website do not sell my personal information and opted out of phone calls and emails . And I still keep receiving massive amount of calls. I ask to be left alone and remove my information from your marketing list.Business response
08/07/2024
We apologize for the unwanted calls that you have received. We have added your phone number to our Internal Do Not Call list and notified our partners to add you to theirs as well. Please let us know if these issues persist by contacting us at ****************************Initial Complaint
07/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Starting 27Jul24, I have received 115 calls roughly every 3-5 minutes from randomly generated numbers stating they from Health Market Advisor part of Digital Media Solutions. I have told multiple representatives:1) I am not interested in their product.2) I did not register to receive any product they are offering, and to remove me from their call list.I have filed a complaint with the *** as my number is registered with the National Do Not Call List. My goal is for the company to remove my information and cease the constant calls.Business response
07/22/2024
We apologize for the unwanted calls that you have received. We have added your phone number to our Internal Do Not Call list and notified our partners to add you to theirs as well. Please let us know if these issues persist by contacting us at ****************************Customer response
07/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
07/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I made the mistake of putting my number on an online form to get a quote from healthmarketadvisor.com which is run by this company. Even after using their online form to erase my data, calling them and emailing the email addresses they provided here I am still getting spam calls. I have received more than 50 calls in the past couple of days and I am seriously considering legal action. I am currently looking for a job and cannot afford to hang up on numbers that I do not recognize.Business response
07/10/2024
We apologize for the unwanted calls that you have received. We have added your phone number to our Internal Do Not Call list and notified our partners to add you to theirs as well. Please let us know if these issues persist by contacting us at ****************************Customer response
07/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as I have stopped receiving spam calls in the past week.
Sincerely,
Arman KakasoltaniInitial Complaint
06/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was looking for information for ********** Blue Shield and didnt realize until it was too late that I was entering my personal information of name, phone number, home address, and email address into a site (blue-cross.healthmarketadvisor.com) that on their site provided by Digital Media Solutions LLC. As soon as I had closed the menu, unfortunately after hitting submit. Seconds later I was bombarded with phone calls from solicitors literally 3 seconds apart from one another and havent had piece of mind since as soon as it began at 12 pm when I told a few people that I am uninterested in any quote on healthcare from them. It is now 7pm and the calls have been relentless. I tried to opt out and contact someone but was unable to contact anyone from either company aside from a chatbot telling me to check my email, and no email has arrived. I did not knowingly consent to having my phone number spammed like this and I am here seeking the BBB in helping me hopefully resolve this problem. I want all of my information removed from this company and all companies involved that are calling my phone. I am very agitated as this feels not only deceptive but also extremely inconvenient, and emotionally abusive business practice as it feels like harassment. I am registered on the us/gov do not call list and Id rather not want to escalate the matter, but may contact ****** about my experience with this situation with this ad placed before real search results for ********** blue shield. Please resolve so I can have peace of mind as this whole experience has caused massive undue stress upon me.Business response
06/07/2024
Although you consented to receive the phone calls at issue, we apologize if they were unwanted. We have added your phone number to our Internal Do Not Call list and notified our partners to add you to theirs as well. Please let us know if these issues persist by contacting us at ***************************.Initial Complaint
04/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I receive multiple spam emails each week connected to "Defense Gutters". Every email has a different "from" address and a different domain name, so they cannot be effectively blocked. Links in the email trace to Digital Media Solutions. I would like my email address removed globally from all DMS connected lists. The email address I want removed appears in the information I was required to enter to file this complaint.Business response
04/11/2024
We have added your email to our Global Suppression list and have passed your request along to our email partners and sent them a reminder to process all unsubscribe requests. If you continue to receive unwanted emails, please forward them to *************************** so we can investigate and further address with the source.Initial Complaint
03/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was on my phone checking my Kaiser rates for a plan upgrade and mistakenly thought I was on the Kaiser website while I was actually on kaiser.healthmarketadvisor.com. So I entered my information and the moment I submitted everything I knew I made a mistake. 1 minute later at 11:11am calls started pouring in. I apologized to the first 5 people who called saying I'm not looking for coverage and I thought I was on Kaiser's site, calls still kept coming. It is now 11:58am and I got 28 calls and 2 text messages in total. Don't they have like a CRM system to check who they called??? Calls are still coming in as I'm typing this complaint. THIS IS RIDICULOUS!!!Business response
03/22/2024
We apologize for the volume of calls that you have received, and are investigating this with our partners. We have also added your phone number to our Internal DNC list and notified our partners to add you to theirs as well. Please let us know if these issues persist by contacting us at ComplianceDept@dmsgroup.com.Initial Complaint
01/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Healthmarketadvisor.com used domain phishing and led me to believe I was entering my contact information to get insurance education/quotes from Aflac (*************************************). Instead, they instantly sold my data to telemarketers who wont stop calling. I have received over 30 calls in the last 6 hours since entering my data. Digital Media Solutions is the company referenced in the page footer, which also has a broken link to the privacy policy. I want my personal information to be immediately deleted from their database and from the people they sold it to.Business response
01/22/2024
We have added your phone number to our internal Do Not Call list and have passed your request along to our relevant **************** clients. We have also checked the footer of our website and can confirm that the Privacy Policy link is accessible, and that the site accurately depicts the owner of the site.Customer response
01/22/2024
Complaint: 21155067
I am rejecting this response because:The correct business practice here is not only to remove my information from the telemarketers you sold it to, but to stop the business practice of web phishing (by using a domain with Aflac in it), and not disclosing with users that the data they are entering will be sold to telemarketers. I have screenshots where you can see your site collected my data under the pretense that a quote or plan information would be provided at the end.
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Contact Information
Customer Complaints Summary
19 total complaints in the last 3 years.
9 complaints closed in the last 12 months.
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